Unethical business practices. Ignored the customer request to launder and not dry clean shirts. Didn't even try to say it was a miscommunication, nay, they wanted to follow the care instructions on shirts just to charge the custom double. Who does that? I didn't agree to pay for that and shouldn't have been forced to pay for something i didn't want. read more

Super Expensive. $11.97 to do a normal work long sleeve shirt. Would not recommend them you can find lower cost alternatives.

So I remember when they first opened in the 90's uptown location, I believe their first one. You could link it to your AAdvantage number and get miles for the money you spent on dry cleaning. They even called me one time while on a business trip to let me know they had mixed up my pair of chinos with someone else's. They were on their game. Recently, all I can say is WTF happened? Still paying the premium price ($35) to dry clean a suit is above average, and getting .99 cent dry cleaner service now. Clearly state to do a cold water wash on shirts, they continue to dry clean them. They lost a pocket square, and said if it's on the receipt you received it. No, I didn't. Like your so small you will lose a customer over a fucking $20 pocket square, rather than just buying a new one on a Hundred dollar order. I expect my vendors to be the bigger person and not act like I am trying to fleece them out of a pocket square. Anyone know a dry cleaner that actually does a good job? Most suck. Maybe it's like everything else nowadays, if you want it done right, you have to do it yourself. Absolutely disgusted with them at this point. read more

They do a good job, but it cost over $60 to clean my cashmere overcoat. That's A LOT!

Spenders: take your money elsewhere ! Very unhappy with last service! Dropped off 2 quilts with few other things First, they lose 1 of the QUILTS, and when they recover it, it's not even touched or cleaned. Still got charged for the "service". I call the headquarters to resolve with no one there to answer. I call the center and they seem to care less with no apology or care for my business . The center manager tried to bluff by saying "I saw them clean". How does the quilt smell the SAME as I dropped it off ? Guess I will take my $500 elsewhere read more

This place is AWFUL! they charged me $20 and that was after a coupon I used which means the full price would've been $30 to fix a tear in my sweater that was about an inch to an inch and a half big one JUST ONE SLEEVE. Absolutely over priced and ridiculous I'm never coming here again. And it took a freaking week like cmon are y'all serious. DO NOT BRING YOUR CLOTHES HERE EVER! read more

Bibbentuckers - Preston Hollow - Dry Cleaning Near Me - Dallas, Texas

Wow. I usually don't mind spending more for convenience and quality but I just spent $135 for two loads of laundry. It won't fault them for being so expensive since they don't claim to be well priced. Where I do fault them is that the workers should have a better idea about weight and pricing. When I dropped it I asked about how much it should cost and the girl told me it was $6per pound and I probably had 3-4 pounds. I wasn't overthinking it and should have realized it was off but it was still incorrect. I can't figure out who would spend that much just to was s load of laundry. read more

I have used them for years to clean my furs, my wedding dress, my formals, and my Prada purses, so I took them one of my beautiful antique kimonos and they utterly DESTROYED it. They threw that hundred year old silk into a machine and it just shredded. It's utterly irreplaceable and I am furious. These guys can rot. read more

Bibbentuckers - Preston Hollow - Before and after. They even lied and claimed it was already damaged, which as you can see IT WAS NOT. Jerks. I'm done with them. - Dry Cleaning Near Me - Dallas, Texas

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Overpriced for sure. Their drive thru is considerably slower than other dry cleaners. Their staff doesn't understand and basic alteration requests so expect the alterations department to call and re-ask questions. Lastly, I just picked up a coat to have dry cleaned and they informed me that they tried to call me (they definitely did not) because they couldn't clean it because the buckles (that are fully removable) would be damaged. Save your time and your money. Go elsewhere. read more

I HAD been fairly pleased with the cleaners up until this week. I called about 3 weeks ago to see if this cleaners cleaned purses (my wife has a NICE canvas purse with some water staining on it). I was told that Bibbentuckers actually sends out purses for cleaning, but they could do that. I take it in and give my claim ticket and pickup date of a few days ago. I call Bibbentuckers on the day it is supposed to be ready, the first person tells me yes, it is back. I ask him what the price of the cleaning would be, and he apparently looked up something, and I was put on hold for a long enough time that I had to hang up and get back to business. I call a few hours later and spoke to a different person this time, and was asked "they haven't called you?" I tell her no, I called earlier today to check. The person tells me that it could not be cleaned and it is ready to be picked up. So... 3 weeks that the purse spent SOMEWHERE (maybe it was sent out to be cleaned, who knows?), and nothing happened except some wasted time and gas on my part. I won't use this Bibbentuckers again. read more

I brought in several items including a Peter Millar button down to be cleaned. When I went to pick up my items on a Friday everything was ready except for the Peter Millar shirt. I was told it would not be ready until at least Monday. On Monday I went to pick up the shirt and it took the employee at least 10 minutes to find it. It was brought to me cleaned but with a huge rip in it. The employee insisted that I had brought the shirt in ripped and that they had not cleaned it. It clearly had been cleaned and the rip occurred during the process. Instead of owning up to it and trying to make it right after I spent $90 on dry cleaning, the employee insisted it was ripped when I brought it in. Why would I pay to have a ripped shirt cleaned? I will NEVER use Bibbentuckers again! So unprofessional - actually deceitful and disgusting. read more

Love this location, the people at the counter are quick with service and friendly. I have never waited more then 3-4 days for an item, and when I needed something next day, and requested it be done by opening time; they had the shirts ready to go asap. They sewed a patch on a shirt for me and noticed I had a missing button, they replaced it for free! This is a location that cares about customer service. read more

Can I put zero stars???? Let me begin w/ I found this place on yelp- I type into my phone: 'drop off laundry'.... and this place pops up! ..SCHWEET! Roll up to the drive thru on a Monday morning- and ask- do you guys do laundry service?.. the dude says.. "Yes Ma'am!" AWESOME!- and I go into my spiel how I'm from LA! I'm running out of clothes! Hoping this would be cheaper than the hotel! I say, "I want to dry clean this jacket- and the rest just wash'... He says No Problem!! and I go on my way! (OMG THIS IS GREAT! and OMG across from Whole Foods? Juice here I come!!) Thursday Morning... I roll up... hand them my ticket... and I see hanger after hanger after hanger come out... (Hmmm maybe they wanted to be fancy?) 'It will be $92.50 Ma'am"....... WHAT?!?!?!?!!?!?! wait... like... 100$????? Wai-wai-wai... did you DRY clean all my clothes?!?!?! ...Like... my undies?? my gym clothes??.... Start looking through my clothes... OMG they DRY CLEANED my pajamas!!! Straight up my sports bra's were PRESSED!!! (WTH!?!?! IS GOING ON!) So I ask the guy- wait... I'M SO CONFUSED!!! What just happened? He continues to inform me that my ticket said- 22 items to be dry cleaned, and the socks/underwear were washed.. (what?! the hell!?!?! Why wasn't everything just washed??) And at this point i'm starting to tear up! #1 Sticker Shock... #2 Did I just get tricked?? #3 How embarrassing!!! So i'm trying to hold back tears- saying OMG OMG OMG! The guy (who was SUPER nice BTW) feels soo bad for me so grabs the manager. The manager comes out- and i'm telling my story- I'm from LA- I asked the guy about laundry service - he said yes- I dropped it off! Manager: Yes ma'am we do laundry service- Not fluff 'n'fold (Who CARES what its called!!! I said WASH CLOTHES!!! How am i supposed to know what its called!!) Me: But I don't understand- I said "Dry clean this one jacket- everything else wash" Manager: I understand but we don't do that... Me: UMM why the hell didnt anyone say that!! Manager: That guys is new. Me:.... okay well where are my undies? Manager: Well the boiler is down- so we couldn't wash it... Me:..... so you'll wash underwear but not clothes? Manager: Yes that is correct- and shirts too... Me: ............... WTH!!! Why cant you just wash the rest of my clothes then!!! Manager: Sorry we don't do that...... But you can pick up the rest tomorrow- and for the confusion i'll give you half off... .... ugh... whatever... at this point.. tears are flowing.. I feel bamboozled... just give me my pressed work out pants so I can get the hell out of here!!!!! NEXT DAY: ........... Come to pick up my chonies... Get back to the hotel..... Open the bag full of undies and socks.... and there are two pairs of pants in there..... ((PAUSE FOR EFFECT)) WAIT.... So you said... 'No Ma'am we don't wash clothes..." but you happened to wash a pair of my tights... and a pair of my dress pants.... YOU WASHED MY FLIPPEN DRESS PANTS!!! Probably the one thing in the mix that COULD have been dry cleaned!!!!!! sigh.... Moral of the story... I guess I should have known 'laundry service' doesn't equal 'fluff n' fold' (whatEVER!!) and like- my mom said through bursts of laughter... "At least you were wearing the nicest most pressed sports bra's at the gym!!!" read more

Worst dry cleaners ever. They do nothing different from any other cleaners & charge you 3 times more. Took my clothes there & the guy that took my clothes decided to put down how I wanted my clothes done himself instead of how I actually wanted them. Unaware of this, I go to pick my clothes up & I'm charge $50 for 8 items (7 dress shirts & 1 pair of pants). I asked the lady why was it so high, and when she gave me the receipt there were things on there that I did not ask for. I expressed my frustration & w/out any help on this matter the girl did nothing but nodded her head. I went ahead & paid & told her I'm never coming back here again. HORIBBLE! read more

Nothing wrong to report but it's time to move this to a new location that's easier to enter and exit, and replace equipment which seems to be down frequently. read more

When I went to drop off my clothes, the estimated price given wasn't even close to the final price. I took three pashminas and they charged $14.52 for each one. It was more than my coat, which I don't understand. They lost me as a client, I'm never coming back to this company. read more

Bibbentuckers is one of the best dry cleaners I've come across. I have had multiple dry cleaners while living in Dallas and this company gets it right. The staff is always courteous and they are speedy. My only criticism is the cost...the cost could be a bit lower but overall you get what you pay for...and that is excellence. Thanks for doing a great job. read more

Although a little pricey, you can depend on them fixing all your buttons and paying a little extra attention to the little details.

A bit more pricey comprared to others, but well worth the extra few dollars per item. The attention to detail is apparent, I just feel good not having to worry about if they did it correct the first time. I haven't tried the delivery/pickup service yet, but I'm sure I will soon! My only complaint is how hard it is to get in and out of this place due to the traffic on Preston. read more

Prcicy but so convenient. You don't even have to get out of your car. I've never had an issue with them not dry cleaning something well. Usually the staff is very sweet young people read more

Ladies, NEVER get your clothes dry cleaned here!! Went to the Bibbentuckers at Preston and Forest. I got my husband's dress shirt and a long chiffon dress dry cleaned. When I went to pick them up I was told the total was almost $60 when I asked why it was so high they said that all of their dresses (casual or formal--I wouldn't consider this dress to be formal; it was $90) start at $50. I was never told this when I dropped it off, there were no signs inside and online it says dresses start at $15. I called customer service after I left and they said they get this complaint a lot. I told them if they are going to charge so much that they needed to be TRANSPARENT about it. They didn't have anything to say about it. So they've lost our business for good. read more

I am livid. I dropped off a dress to be cleaned for my grandmothers funeral, her dress. It had light make-stains on the bodice that Bibbentuckers assured me wouldn't be a problem. I returned to pick up the dress only to be told they had lost it. Lost my grandmothers burial dress. It took nearly two hours for them to find the dress while I waited at their front desk. Giving it back to me it looked exactly the same when I dropped it off, small stains on the bodice. I was so angry I decided to ignore this and leave. I had already wasted far too much time there. I was charged 47$ to have this dress laundered. One dress. 47$. That was not clean. They informed me I had received a "discount" for my inconvenience. read more

Best dry cleaner there is - my clothes smell fresher coming from here than anywhere else and their drive through service is so convenient!

Wonderful service!!!!! We went to the Plano/Frisco location and so well taken care of. They cleaned our daughter's wedding dress to perfection and it was filthy from spray tan and New Orleans' dirt from the French Quarter and the Maison Dupey courtyard. Staff was very helpful, knowledgeable, and kind. Was it expensive? Yes, but worth every penny. Such a special and expensive dress is well worth the cost in order to keep your dress. Thank you Bibbentuckers and we love you! read more

Thought I'd try Bibbentucker after many years with a neighborhood laundy/cleaner. Boy, was I surprised. $7.50 EACH for no starch man's dress shirts, shirts that are clearly marked washable on their labels, is OUTRAGEOUS! No wonder they don't give a a price when one drops off. read more

Very expensive and they have charged us different prices for the same type of shirts. They cant seem to get their story straight for why they are charging different prices on mens dress shirts made out of the same cotton material. We'll be looking for another dry cleaner. read more

Brought Bibbentuckers a vintage white silk+something dress that I had stained with bright red lip stain (not lipstick). Had taken to another cleaners who washed and dried but stain was still there, and told me I would have to dye the dress to get the stain out--not cheap. Took a gamble and brought to Bibbentuckers and for $17+tax the stain is gone! Dress costs so much more than that, so very happy. Also took them three chiffon dresses to regularly clean and press for $17.50 each. Helpful. Timely. Efficient. So cannot recommend high-enough for stain removal, but perhaps a run-of-the-mill dry cleaners would be cheaper if you are just regular-laundry-adverse. read more

Awful, awful customer service here this morning...and it was in front of my three year-old daughter, none the less! I've been to Bibbentucker's before for dry cleaning and never had an issue, but today was something else for sure! My washing machine is currently broken, so I searched online for a place that could wash and fold laundry for me while I was at work. On Bibbentucker's website (www.bibbentuckers.com/dry-cleaning-services/laundry), they specifically state, "We take pride in our impeccable laundry service that includes bed linens, blankets, comforters, towels, socks, shirts," etc. I then called the store and spoke to a nice lady who verified all of that information. She told me the best way to bring my clothes in would be to put them in bins, and that way they could be easily folded. I did just that this morning. I had two bins-- one of my husband's clothes (jeans, t-shirts, and socks) and then another bin of my daughter's bed sheets and towels. First off, the front desk wasn't staffed when I came in (and I subsequently stood there for nearly 10 minutes before I was even acknowledged). The person that finally came over was a short little man with a mustache and beard who must not care about his store's business or decorum because he was BEYOND RUDE. He pointed to my bins and said, "Why'd you do that?" I proceeded to explain my laundry situation and then what I read on the website. His first response was, "Oh, that's only for undergarments. We don't do anything else." I then explained that I had called his store specifically to verify the website's info and he said, "Well, maybe you could do the towels, but we won't do any of the sheets." I then asked why the website and his fellow employee would be giving me different info and he laughed and said, "Well, they're misinformed. It;s not my problem." I asked why he was being rude without offering the slightest bit of help, and he goes, "You're wrong and it's not my problem. Sorry." I find it hard to believe that's the kind of customer service Bibbentucker's believes in, but they will never get my business ever again. Terrible! read more

Came here for an emergency to get a silk skirt cleaned. I got liquid on the skirt and they did a great job in hiding the stains. I can still see some of the stains but only from certain light angles, and because I know they are there. Service was good and turnaround was quick. The one skirt was around $11. read more

After an unfortunate situation with a shirt, things were ultimately resolved by the President/Owner, John Palms. I respect and admire a business owner who does right by their customers. Thank you. read more

Decided to try a new place and worst experience ever. Trying to pick up shoes I left for cleaning and now they tell me it's another week. What? Prices are much higher and service doesn't warrant the cost. They dry cleaned shirts that I left for laundry and charged me $7.25 a shirt. Won't go back. read more

I recently moved to this area of town,and had heard abort "Bibb's" but never tried their servile. I absolutely love the way my clothes come back! Great service, friendly, and exceptional care with my garments. Highly recommend. read more

OUTRAGIOUSLY overpriced. OMG!!!!! I have had several pairs of Levis belt loops fixed at other cleaners for around $5.00 this place charged me $15.00 then another $6.99 for pressing. I didn't ask nor did I want them pressed. They are work jeans. The rest of the clothes were crazy expensive. I don't mind paying a little more for quality service and product but $191.00 for 13 items is just crazy. If you like throwing money away then go ... but me.... Never will I pull in there again read more

Bibbentuckers in Plano worst customer Service, Very unprofessional manager I called to speak with her I was told she would not speak with me to fix my problem. I took my daughters in to be cleaned and preserved. It has been nothing but problem after problem. I WILL NEVER USE THEM AGAIN. read more

They took a problem with a dress and bent over backwards to make it right! Thank you Bibbentuckers! Good customer service to make a client happy! read more

All of my husband's white dress shirts are done there and the Preston/Forest staff is absolutely the best.

this is the best. for years i had been going to Foster Fine Dry Cleaning on Lovers then he sold the lot. Imagine my despair after 20 years of expert service trying to find a good cleaners. Bibbentuckers was recommended by several friends so i went over to look. inside i saw everything being done on premise and the fine garments were being handled very carefully. yes they are pricey but you don't get what you don't pay for. read more

Let me start off by saying how utterly disappointing it is that customer service just DOES NOT EXIST at this location! I work for a pretty big company and we send alterations to this location twice a week. Almost EVERY SINGLE TIME there has been an issue with an alteration. Seams aren't properly sewn, or are totally crooked. This past week, we were to receive an alteration order on Tuesday. When the guy came to pick up our alterations, he informed us that he had nothing to drop off and out other alterations wouldn't be back till Friday....this is 4 days after they were to arrive. We call the location and talk to a supervisor to let her know about this error. She tells us they will be rush finished, and delivered the next morning....WRONG! When 1pm rolls around the next day, and we still haven't received our alterations, we give them a call. I have to speak to 2 different people before I actually get any answers. They start implying that we did not call the previous day and made up the whole thing! They tell me that even though the alterations are now complete, they will not be delivering them today...I have to send someone over myself to pick up and when she gets there and starts accounting for merchandise, the clerk acts extremely annoyed by her system of checks and balances..... Moral of the story. If you have alterations you need completed, this is not the best option. read more

Why does your cleaners look like a restaurant, I walked into your establishment looking for a tasty bite to eat and was instead served a bowl of soap, although I ate it I found it to be very demoralizing. But seriously why make your store look like a restaurant, cruel prank? Pls read more

I think they do a good job in general, but they are way too expensive! They did one of my husbands dress shirts before a trip and the collar was all crooked. I will not be back. read more