This is my third time visiting this location and i must say that KENNY is the best!! he took time…read morewith my Son my Wife and Myself to show us a great product that fits all of out needs and fits in the space we have to workout at home. Kenny was knowledgeable, kind and made spending 4 grand a pleasure. Last time i was in Boba, Kenny's dog was there and i really enjoyed the little guy, hopefully Boba will be there the next time we stop in. Thanks again Kenny!!

I went in saw what I wanted. The sales person answered my questions. I asked to look at other…read morecomparable models. The model I chose was perfect for me. I can work multiple muscles with varied positions available on the Hoist V4 this machine also came with a leg press machine. A week later they arrived at my house and installed by Hoist V4. I couldn't be happier. This machine works just as well as the heavy duty machines at the gym; it's like 7 machines in one.

If you're a Peloton Tread owner--or need specialized fitness equipment serviced--look no further…read more We're located deep in the East Bay, and the entire experience was excellent. Booking was very easy, responses were quick, and the pricing was reasonable (I had already been dragging my feet with another company for a week, with delayed communications). We were given a 3-6 PM arrival window and told Tim the tech would do his best to give us 30 minutes' notice. He texted at 3:40 PM and arrived at 4:09 PM You might wonder why Peloton Tread disassembly for a move costs a bit more, but once you see how much careful work goes into it, it makes sense. Tim also helped us pack and wrap the disassembled parts so they'd be protected during the move. Worth every penny. He was professional, warm, and extremely helpful, and gave us clear instructions for the movers and what to watch out for. We felt so confident in the service that we immediately booked them again for reassembly at our new home. A huge weight off our chest during a stressful move. Thank you!

6 month update- our treadmill is still doing as fantastic as when we had it repaired. It's so hard…read moreto find a place that can repair gym equipment and I am so glad we found Gym Guards. I thought it was deserving of an updated five star review!

I have chronic back pain and long legs. Running puts my back into spasms, and most elliptical…read moremachines stride length is too short for me. The Precor AMT is one of the only machines that didn't cause me problems. I was able to order it online. Unfortunately, I ordered it with the wrong screen. I called the company, and they immediately responded and set up a way to change the order. They kept in touch to verify every step of the process. Customer support was to notch. They contacted me to verify the delivery time and date. They gave me a 1 hour window and actually showed up during that time. What a shock compared to other deliveries I have received. They say the system up exactly as desired. I couldn't ask for a better experience. If you are looking for high-quality fitness equipment, this is the place to shop!

ZERO stars. "Not good" does not begin to describe how terrible this company is to deal with. Worst…read morecustomer service experience I have ever had. Total incompetence not to mention a complete disregard for safety concerns for terrible product installation. Wouldn't recommend buying from this store to my worst enemy. And to top it all off RIDICULOUSLY overpriced. DO NOT BUY FROM THIS BUSINESS.

Purchased my weights and picked them up the same day! Everyone else was so overpriced. I love that…read morethey offered curbside pickup. Everyone has masks on and they are very knowledgeable in the products they are selling. I will definitely be back to add to my home gym.

DO NOT do business with this company. Ordered dumbbells over a year ago with promises of receiving…read morethem. I still haven't got my products, emails ignored, and no refund. I have attempted to contact the business more than a few times and no reply. I have been more than patient and I hate being that guy to give such a review. I DO NOT want anyone else to go through what I have been through or treated this way. I will take my loss and move on.

I called this business, they were cheaper than competitors, scheduled an appointment. The attendant…read morearrived and did a troubleshoot on the treadmill - appeared to be unable to resolve the problem. He made a phone call I'm assuming to figure out the issue. At the end I was told he would have to turn my treadmill to the side to diagnose the engine and that the bolts I had were too loose to do so. He said he would get the bolts needed to stabilize the treadmill that day and return the next day to finish the job...‼NEVER CALLED, NEVER SHOWED‼ While this was unprofessional they aren't as bad as ‼Pristine Fitness‼that company is AWFUL‼and are swindlers.

Ken was great and I highly recommend him. I had an elliptical that I thought need a belt. Ken…read morecame out and fixed the problem without ordering a belt. He was on time, reasonable, honest and gave me tips on self maintenance. He also pointed out needs that I was not aware of and gave me an option of addressing or not.

I don't typically leave reviews, but I wanted to thank Fix Fitness for fixing my elliptical and…read morethen servicing my treadmill for free! I wasn't expecting that. The technician also brought the correct parts with him so he could complete the work in one visit, which was nice and saved me money from paying for a 2nd visit. Definitely recommend giving them a call!

We have nothing but good things to say about this business. We ended up purchasing a treadmill…read morefrom them after the Gym Guard fellow got over on us, selling us garbage that broke in less than two weeks. Fix Fitness came out and gave us an honest straight forward assessment, showed us that we unknowingly bought a worn out machine. luckily, my girl just received a bonus so we had some extra money to spare to get a quality machine. They ended up delivering the new(reconditioned) treadmill in just two days and hauled away the broken on for free. Very professional and great experience. Customer for life.

Went in looking for sneakers for hubby, not greeted when we walked in. Went to look for a certain…read moresneaker & didn't see on the back wall. I finally found someone to ask & he said "nope we don't have them". Lucky for us I happen to see what they had on clearance, low & behold the sneaker we were looking for was on clearance in the size we needed. They were only $5.00 off regular price but oh well.

I walk in and looked at the knife display counter, there 3 employees chatting and no one has…read morebothered to ask if I want to see any of the knives. Very poor costumer service.

I expected significantly better service from Peloton. My Tread screen stopped working, and over the…read morecourse of trying to resolve the issue, I contacted Peloton approximately 8-10 times. Unfortunately, the third-party company Peloton uses for service was one of the worst experiences I've ever had, both based on my experience and the reviews I later read online. It's honestly shocking that Peloton partners with a company like this. The first appointment was scheduled, and I took a day off work expecting the issue to be resolved. The technician never showed up -- no call, text, or email. I had to call Peloton myself only to be told the technician had called out sick. I rescheduled for the following week and took another day off work. The second appointment resulted in another no-show. Again, no communication whatsoever. After contacting Peloton yet again, I was informed the technician could not make it due to traffic. By the third appointment, my frustration was already through the roof. The technician finally arrived, but showed up wearing sweats and slippers, which was extremely unprofessional and not at all what I would expect representing a premium brand like Peloton. I had clearly requested during all three appointments that the technician call 30 minutes before arrival. Instead, I received no notice until he was already outside my home. Because of the repeated delays and time off work, I had no choice but to work from home that day and was in the middle of a meeting when he repeatedly called me back-to-back until I answered. I could see him outside through my cameras, but I was expecting the agreed-upon 30-minute notice. He ultimately waited only about five minutes. When I addressed the lack of communication, the technician attempted to blame his assistant for not calling me. I explained that ensuring proper communication with customers is ultimately the technician's responsibility. At that point, he diagnosed the issue and informed me a replacement part would need to be ordered, requiring yet another appointment. To make matters worse, when I contacted Peloton to order the part, I was initially told I would need to pay approximately $120 out of pocket despite the repeated scheduling failures and poor service experience. During that call, the representative actually hung up on me. I had to call back again, and while the final representative was at least more helpful, I still ended up paying for the part simply to move the process forward. Once the part arrived, I refused to have the outsourced service company return to my home. Thankfully, my husband was able to replace the part himself and get the machine working properly. Overall, this was an incredibly disappointing experience from a company that markets itself as premium. Between the repeated no-shows, lack of communication, unprofessional service, and poor customer support, Peloton completely failed to deliver acceptable customer service. Based on this experience, I would not recommend Peloton to others.

Ordered a rental bike to try it out; they only deliver on one day of the week so if that's a day…read morethat doesn't work for you, you are shit out of luck. How in 2025 is this so inept? Clearly they are not customer focused. Canceled my order because unfortunately I have a standing commitment on the ONE day they can deliver to my area and no, I cannot grab a random neighbor and ask them to sit around my house for half a day. Get it together Peleton.

I came here because my son was in need of some sports gear. We came here and they had a lot of…read morethings. Even winter gear for woman. They had everything I needed. The price was okay a little high but all sports items seem a little expensive. Overall okay I definitely will try this place first.

Horrible customer service,employees on their phones, when i ask for something they keep saying idk…read morego ask the front or directed me to another employee. Employee seemed high or extremely tired and neither of the 2 employees i talked too seemed to wanna work today

Great selection, better service and value was fantastic!!! Wasn't sure they would have what I was…read morelooking for and not only did they have it but was my size and my price

Everything is overpriced! Folks are better off shopping on eBay or going to a garage sale to find…read morepre-owned sports equipment! Their quotes for your used sports equipment are laughable. Please don't waste your time making the trip! Save your gas... Like I said, better off selling it on your own via eBay, Mercari, or Facebook marketplace!