Came here about 45 minutes before closing to grab a beanie. Was greeted upon entering the store and…read moreasked where I could find the Carhartt beanies. The associate was very helpful in pointing me in the right direction. However even though it said multiple colors at low stock in store, I only found two beanies. Granted the associate warned me it was low stock but I didn't expect it to be this bad. Found a St. Patrick's day themed beanie and went with it. The place will do in a pinch but don't expect much.

Thanks to the Dick's employee who thought it was a good idea to swap my Meta glasses with the…read moredisplay pair, I now officially have trust issues with Dick's Sporting Goods. I ordered Meta glasses for same-day pickup. I was in a rush when I picked them up, so I didn't inspect the box until I got home -- that part was my fault. At first I assumed maybe the glasses just come in a different type of box, but once I opened it, I realized something was off. There was no charging case, and instead the glasses were stuffed into a cheap cloth case. Big red flag! I examined the glasses closely and saw the words "Not for sale." I was so mad! I had paid $400 for the Meta Wayfarer transitional glasses, only to end up with a display pair. I've been a loyal Dick's customer for years, I can't believe I got scammed! I drove all the way back to the store and calmly explained what happened. The male employee helping me was shocked but very helpful. The manager said it looked like an employee may have swapped the glasses and that she would be checking the cameras. She offered to order it for me, but I wanted it the same day so I opted for a refund. Now I'm down $400 until it gets refunded on my card. I ended up purchasing an authentic pair at Macy's instead. So yea, it's a never again. I hope they catch whoever swapped the glasses out. 1 star for the helpful managers and employee who helped me out!

great store, great people. our go-to store for sports gear and bicycle gear and maintenance…read more shout out to grace and alon in the shoe department. both helped me with a new pair of Hoka's. Thank you! Also, love that fact Sports Basement recycles used shoes and other gear.

Between friendly Grace up front at the counter to nice chat and banter with the humorous and…read morecustomer-service-oriented Mr. Young upstairs to the elder woman ( maybe in her late 60's, thick-rimmed glasses, quick wit, re-stocking clothes then scanning SKUs to get prices for me on various items ), a generally good shopping experience. Really love the store layout, not sterile, has personality to it, the variety of sports items, apparel, shoes, and was even pleasant enough with the air-conditioning and fans on. Can't give it 5 Stars, though. Would love to, but this place has more items missing price tags than Grocery Outlet! Mentioned it to a couple of the employees, one replied there are "some items" where that is true ( more than some ), and another assured me that the items I was referring to had price tags on them. Yeah, No! At least in the energy bars / nutrition / protein powders / hydration packs, etc. department. Yes, there are some stickers designating price / bar and price / box, which IS helpful, then...a row or two or three of suddenly no price tags. And look at it this way, if you're going to put in the effort to label containers with expiration dates like "5/27" ( which seems like the store did in the spirit of good customer service ), then you CAN actually make the effort to clarify to the customer what item is what price. ( Why does this seem like basic Common Sense here, and if managers are not on top of this problem, then that is on them. I spent too much time walking the aisles, trying to find pricing, asking for help to scan items, discovering more things without pricing. Fix that problem ASAP. Or install a scanner in parts of the store for customers to utilize on their own. ) Overall, check out the store. Here's another reason why: I observed (2) separate employees, one younger 20's male in the running shoe department, one latter 20's female in the ski boot department, personally attending to customers, giving their input on products, doing some old-school sales and persuasion. VERY GOOD to see that. Both had product knowledge, were hands-on, was refreshing to see. Thumbs up!

I like REI and have visited several locations, both in the Bay Area and out of state. My…read moreexperiences have generally been positive--REI employees are typically friendly and helpful, similar to the vibe at Trader Joe's. Unfortunately, that wasn't the case at this location. The old lady that works there was unexpectedly rude during an unprompted interaction. With no eye contact or interaction between us she walked up to be and began speaking to me. When I looked up I was just confused because I wasn't even sure she was talking to me or the other person who also walked up next to me on the other side. When I didn't respond her attitude escalated and she spoke to me in a condescending, "talking at" manner, as if I didn't understand English. The completely unprovoked rudeness was so unwarranted.

Darian is great. I'm new to framed backpacks and he was patient going through a bunch of options…read morewith me. (and yes, after you went on break, I did end up buying a Gregory but just a Gregory 20 for this trip lol) i'll be back before for a bigger one next trip. Previous visits here I've tried on a bunch of shoes and can I just mention how amazing the return policy is for members? Once I find a shoe I just keep buying it here because I want this brick and mortar store to stay open. But every once in a while when my shoe changes and I have to find a new one it's nice to know that you have a year to bring it back if it doesn't work out. :-) Keep coming back y'all in person, or the brick and mortar stores will die

Great service! Quick turn around on putting a number and…read morelast name on my daughter jersey.

Store opens at 10am on Saturday and we waited 20 minutes and no one ever opened it. Beauty salon…read morenext door stated they are often late to open. so unprofessional and it their loss. we left and took our business elsewhere.

I went here on 7/1/25 since the Lids at Sunvalley Mall was hats only. This place has a lot of…read morejerseys from various teams. There is also a sale section and I got a good deal from there. I bought an Aaron Rodgers jersey for $69.99 and a Davante Adams jersey for $29.99. Service was very good and I even had a conversation with the guy at the front desk.

My son and I have bought different things here. Good quality product.luke the stainless steel mugs,…read morelanyards, jerseys. They greeted us when we came in.

Customer service is the best. Owner is very helpful and…read morelets you take the time to browse and compare. Offers sharpening services and a wide variety of knives. I have ordered items not in the store and they ensured they got them to the store for me in a quick manner. Didn't sit in things for weeks and wait to call the distributor. Handled things immediately and quickly keeping me on track.

had knives sharpened here a few years ago and don't recall leaving a recommendation. they did a…read moregreat job on my German and Japanese knives! professional, informative, and prompt/ quick turnaround. highly recommend.

I walk in and looked at the knife display counter, there 3 employees chatting and no one has…read morebothered to ask if I want to see any of the knives. Very poor costumer service.

Great customer service from beginning to end. We were greeted upon arrival and directed to the…read moreitems we were looking for. The manager immediately helped us find our size and even offered alternatives as a backup. We just so happened to find a great item on sale! Would definitely return to this location.

Never in a million years did I think I'd find myself shopping in a running store... yet here we…read moreare. Stopped into Road Runner Sports in Concord looking for a new shoe for my upcoming Presidio race and ended up having a really great experience. I was greeted immediately and helped by Travis, who walked me through their foot analysis process. They have a scanner that provides a detailed report on your foot size, gait, arch type, and overall movement patterns. It was fascinating to see all the information and learn more about how I walk and train. After trying several options, I went with the Nike Pegasus 42, and they are incredibly comfortable. I also signed up for their VIP Family program, which includes discounts on purchases and a 90-day return policy, making it easy to feel confident about the investment. The store carries a great selection of running, walking, and athletic shoes for both men and women, along with apparel, supplements, socks, and accessories. The experience was so good that I actually went back the next day and picked up the cutest running hat that says "Cheaper Than Therapy Run Club." I fully plan on wearing it to the race. On my second visit, Alberto helped me and provided the same excellent customer service. I also learned about their weekly community run/walk club, which meets Thursdays at 6 PM and utilizes the nearby Iron Horse Regional Trail. It's open to runners, walkers, families, kids, and even dogs, making it a welcoming option for all fitness levels. Overall, a fantastic experience and a great resource whether you're a seasoned runner or someone just beginning their journey.

I've always had an incredible experience here and this time it was thanks to Marcos. We came in to…read morefind shoes for my mother-in-law, and the level of care he provided was truly exceptional! Marcos was incredibly patient and genuinely caring throughout the entire process. He noticed my mother-in-law was wearing a 7.5 wide and although it was a good fit, suggested an 8 wide instead to better accommodate her feet. And it was! She felt more balance and less tension and it showed on the treadmill when she was able to increase her MPH. He didn't just stop at the size, though; he performed a full walking analysis and constantly monitored her stride to ensure the fit was perfect. Even though the store was incredibly busy, Marcos never rushed us. He must have gone back and forth to the stockroom at least a dozen times to pull different options, knowing full well we were only there to buy one pair. He personally swapped her insoles into every single shoe she tried on--and we probably went through about 8 different pairs in various sizes. His expertise really shines when he talks about the technical side of things, like toe-gap and overall comfortability. On top of the technical fit, he has a great eye for aesthetics; he picked out colors that perfectly matched my mother-in-law's personal style. It's rare to find this kind of dedicated service. We will definitely be coming back to see Marcos when it's time to get shoes for my wife!