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    Big 5 Sporting Goods

    2.0 (51 reviews)
    Closed Closed
    Updated 3 months ago

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    Review Highlights - Big 5 Sporting Goods

    :) Thank you so much Karen, very satisfied with the buying process and I will be back!

    Mentioned in 2 reviews

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    DICK'S Sporting Goods - Newly organize golf clubs

    DICK'S Sporting Goods

    2.6(55 reviews)
    8.7 mi

    Don't shop ever !!! Bought a bike for Christmas and tried to…read moreexchange it after seeing it was too small for my son. They tell me that they have a 24hour return policy on bikes and can't do anything . Now we are stuck with a bike that cost 140 dollars that my son can't use . Do not support this compan

    I cannot believe the experience I had with this business! I just got back from picking up my bike…read morethat I only purchased two months ago. The derailer hangar snapped and needed to be replaced. This is why I left extremely upset! I bought the bike to go on rides with my son. I bought a separate seat that is attached to the middle bar so my toddler can ride with me. Last week during my ride we came across a cross walk where I began to cross and needed to shift gears up as I had just came from climbing a hill. While in the cross walk I began to shift gears down and the chain came apart causing my back wheel to be stuck. I had to carry the whole bike with my son it to the other of the cross walk. The following day - contacted customer service for help. I was placed on hold, then HUNG UP on. I immediately called right back and got the same woman who then told me she could NOT help me because I exceeded the 30 day return. She mentioned that she would have exchanged it but the bike was sold out. She then informed me the only option for me was to contact warranty and she referred me to my manual for the number. Next day - google GT warranty. Department was closed after 5. (Called when I was off work) Day after - called warranty and was transferred to a different warranty because they handled my brand bike and found out the department was CLOSED due to COVID. I then contact DICKS customer service and some guy answered who seemed like he just woke up out of his sleep and was high. I couldn't even believe it. He was so out of it... slurring his words... couldn't remember the things he was saying... and his sentences didn't even make sense! He told me that the bike had a 90 day return policy and to bring it to the store for return. Because of my strange interaction with him I contacted my local Dick's sporting goods and spoke to the manager Becky. I told Becky my experience and asked her if it was true that I could return my bike. She told me that it was not and told me she understood the frustration with warranty as she has experienced the department being closed as well. She made me feel understood and knew exactly what I was talking about. She told me to bring the bike in the store and that we could fix it. She gave me a heads up that it would be a first come first serve and I was fine with that as I was in no rush and just wanted the bike fixed. I offered to buy the part on Amazon as it cost about $20 and could possibly get it quicker than if they had ordered it. She told me not to come out of pocket that the store would just go through warranty. I was so happy to have spoke to her because I thought finally some good service. Next week - I bring my bike in. I walk to the back where I knew the bikes were located and came across Bob who mentioned he was about to be off and to go the front where I will need to fill out papers. So I go back to the front and waited to fill out papers. The girl assisting me was helping so many other people I was just standing there. Not to mention I had my 3 yo old who wasn't as patient. I filled the paper work Bob comes to the front and tells ME what happened to my bike. Basically telling me that I dropped my bike (which I never did) that he can tell because of the scuff marks (my bike came with no kickstand and when riding my bike I def brush the pedal against the wall when I come to a stop at a bench) he mentioned the oil on my spokes came from the chains coming off because the hangar bent when I dropped it. Which wasn't true. Before bringing it my son had been spinning where the gears shift and was touching the spokes with hands. The fact that they were causing me what I DID with my bike made me feel a type of way. I didn't argue with him because that's what he thinks after fixing bikes for a long time that no matter what I said wasn't going to change his mind. 2 days later - Bob calls me to tell me my bike is fixed and ready to go! He was very pleasant to speak with and although I felt a way from him telling me what I did to my bike I was just happy that he fixed it so fast! He was kind and told me he was able to fix it faster than usually was because he had an extra part from a previous bike he had to fix. He told me I would not be charged for any labor and to just pay for the hangar. I expressed my appreciation because I anticipated it being there longer and told him I'd come after work to pick it up. While I didn't mention it to him that Becky told me warranty would take care of it I waited until I got to the store with hopes of Becky being there. Arrival - I go to the back and push the button since no one was in the section. Steven comes over and was RUDE from the get go. I let him know that I pushed the button and he was like "OKAY." I was expecting him to say something else and he just stared at me so I said "I'm here to pick up my bike" and he was like "Okay... name?" And so I said "Jacklynn" so he rudely opens the binder and keeps flip

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    DICK'S Sporting Goods - New golfing ‍ shoes

    New golfing ‍ shoes

    DICK'S Sporting Goods - Showing her how different each club should be used

    Showing her how different each club should be used

    DICK'S Sporting Goods - Casey giving pro tips on how to hit the ball just right

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    Casey giving pro tips on how to hit the ball just right

    Sacramento Exercise Equipment Center

    Sacramento Exercise Equipment Center

    3.7(60 reviews)
    39.0 mi
    $$

    After again getting sucked into doing a bunch of soul-crushing "online" research, I was finally…read morefeeling ready to buy some additional exercise equipment. But as a small business advocate, I really wanted to buy local, so I decided to check out Sacramento Exercise Equipment Center again. Wow! Although it might seem like it would be an intense and intimidating place, the manager Dylon put us at ease (including on the phone). He's a very nice and helpful guy. And as soon as I picked up some of their equipment, it was a reminder that some things are just way easier and better to check out and buy in person, even if you might pay a few bucks more. While it can be helpful to read about a product online, it's obviously a whole different (better) experience to actually hold it in your hand, especially something like weightlifting equipment and with the help of someone as helpful and knowledgeable Dylon to answer your questions in real time.

    On 9/7/2023 I purchased an inspiring 1C1.5 exercise bike! Dillion the manager showed me the Blue…read moretooth app. Got the bike set up and app would not work!!!!! Called the store from 9/7/2023 to 9/27/2023 and was told all kinds of lies!!! Today I took the bike back due to the lies, poor customer service, etc.... Then I went shopping for a new bike! Remember I purchased the first bike for $429.92! I went to the sister store in Roseville no knowing!! The sister store has the exact bike for $299.99! I ask the salesmen Colten about the bike and he says this bike does not even have Bluetooth! Then I tell him who I am, questioning everything he just said! And I tell him I paid 429.92! Your selling the same bike for $299.99!!! No! how can that be! Call your sister store and find out!!!! Colten was the one that told me he would send a tech. out to my house!!!!!! DO NOT SHOP HERE THEY ARE LIERS and they PRICE EQUIPMENT DIFFERENT FROM STORE TO STORE!!!!! My day off was spent with poor customer service, lies and gas at $5.42 a gallon!!!

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    Sacramento Exercise Equipment Center
    Sacramento Exercise Equipment Center
    Sacramento Exercise Equipment Center

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    Big 5 Sporting Goods - sportgoods - Updated July 2026

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