ZERO stars. "Not good" does not begin to describe how terrible this company is to deal with. Worst…read morecustomer service experience I have ever had. Total incompetence not to mention a complete disregard for safety concerns for terrible product installation. Wouldn't recommend buying from this store to my worst enemy. And to top it all off RIDICULOUSLY overpriced. DO NOT BUY FROM THIS BUSINESS.

I have chronic back pain and long legs. Running puts my back into spasms, and most elliptical…read moremachines stride length is too short for me. The Precor AMT is one of the only machines that didn't cause me problems. I was able to order it online. Unfortunately, I ordered it with the wrong screen. I called the company, and they immediately responded and set up a way to change the order. They kept in touch to verify every step of the process. Customer support was to notch. They contacted me to verify the delivery time and date. They gave me a 1 hour window and actually showed up during that time. What a shock compared to other deliveries I have received. They say the system up exactly as desired. I couldn't ask for a better experience. If you are looking for high-quality fitness equipment, this is the place to shop!

What a great company! I have an aged treadmill in my home which started making loud squeaking…read morenoises from a roller. After reviewing my options for a "house-call," Monte suggested a simple resolution giving me complete directions - IT WORKED! I couldn't be happier, especially that I don't have to buy a new machine. If their fix doesn't hold, I will surely buy my next machine from Fit-Tech!

Customer service is excellent. Will F. is our go to man, pleasant, friendly and an absolute…read morepleasure to work with. The technicians are always spot on with their service. Thanks FIt-tech!

Don't shop ever !!! Bought a bike for Christmas and tried to…read moreexchange it after seeing it was too small for my son. They tell me that they have a 24hour return policy on bikes and can't do anything . Now we are stuck with a bike that cost 140 dollars that my son can't use . Do not support this compan

I cannot believe the experience I had with this business! I just got back from picking up my bike…read morethat I only purchased two months ago. The derailer hangar snapped and needed to be replaced. This is why I left extremely upset! I bought the bike to go on rides with my son. I bought a separate seat that is attached to the middle bar so my toddler can ride with me. Last week during my ride we came across a cross walk where I began to cross and needed to shift gears up as I had just came from climbing a hill. While in the cross walk I began to shift gears down and the chain came apart causing my back wheel to be stuck. I had to carry the whole bike with my son it to the other of the cross walk. The following day - contacted customer service for help. I was placed on hold, then HUNG UP on. I immediately called right back and got the same woman who then told me she could NOT help me because I exceeded the 30 day return. She mentioned that she would have exchanged it but the bike was sold out. She then informed me the only option for me was to contact warranty and she referred me to my manual for the number. Next day - google GT warranty. Department was closed after 5. (Called when I was off work) Day after - called warranty and was transferred to a different warranty because they handled my brand bike and found out the department was CLOSED due to COVID. I then contact DICKS customer service and some guy answered who seemed like he just woke up out of his sleep and was high. I couldn't even believe it. He was so out of it... slurring his words... couldn't remember the things he was saying... and his sentences didn't even make sense! He told me that the bike had a 90 day return policy and to bring it to the store for return. Because of my strange interaction with him I contacted my local Dick's sporting goods and spoke to the manager Becky. I told Becky my experience and asked her if it was true that I could return my bike. She told me that it was not and told me she understood the frustration with warranty as she has experienced the department being closed as well. She made me feel understood and knew exactly what I was talking about. She told me to bring the bike in the store and that we could fix it. She gave me a heads up that it would be a first come first serve and I was fine with that as I was in no rush and just wanted the bike fixed. I offered to buy the part on Amazon as it cost about $20 and could possibly get it quicker than if they had ordered it. She told me not to come out of pocket that the store would just go through warranty. I was so happy to have spoke to her because I thought finally some good service. Next week - I bring my bike in. I walk to the back where I knew the bikes were located and came across Bob who mentioned he was about to be off and to go the front where I will need to fill out papers. So I go back to the front and waited to fill out papers. The girl assisting me was helping so many other people I was just standing there. Not to mention I had my 3 yo old who wasn't as patient. I filled the paper work Bob comes to the front and tells ME what happened to my bike. Basically telling me that I dropped my bike (which I never did) that he can tell because of the scuff marks (my bike came with no kickstand and when riding my bike I def brush the pedal against the wall when I come to a stop at a bench) he mentioned the oil on my spokes came from the chains coming off because the hangar bent when I dropped it. Which wasn't true. Before bringing it my son had been spinning where the gears shift and was touching the spokes with hands. The fact that they were causing me what I DID with my bike made me feel a type of way. I didn't argue with him because that's what he thinks after fixing bikes for a long time that no matter what I said wasn't going to change his mind. 2 days later - Bob calls me to tell me my bike is fixed and ready to go! He was very pleasant to speak with and although I felt a way from him telling me what I did to my bike I was just happy that he fixed it so fast! He was kind and told me he was able to fix it faster than usually was because he had an extra part from a previous bike he had to fix. He told me I would not be charged for any labor and to just pay for the hangar. I expressed my appreciation because I anticipated it being there longer and told him I'd come after work to pick it up. While I didn't mention it to him that Becky told me warranty would take care of it I waited until I got to the store with hopes of Becky being there. Arrival - I go to the back and push the button since no one was in the section. Steven comes over and was RUDE from the get go. I let him know that I pushed the button and he was like "OKAY." I was expecting him to say something else and he just stared at me so I said "I'm here to pick up my bike" and he was like "Okay... name?" And so I said "Jacklynn" so he rudely opens the binder and keeps flip

CODY! Thank you so much for sourcing the 12 mats and bench for me! Best yet, he won't take your…read moremoney and make you wait for months with no product! Definitely going to pick up a couple more things so I will be in touch!

Due to covid and gyms being closed down my husband and I decided to build our own gym in our…read moregarage. We started looking on Facebook Marketplace, offer up, etc. and we're shocked with the outrageous and ridiculous prices that people were selling their stuff for. Then we came across Elite Home Gyms on Instagram and were amazed how reasonable the prices are! Cody (the owner) is very friendly, honest, dependable and how has a quick turnaround on when you can pick up. Also he responds in a timely manner. If you are looking for excellent customer service, amazing prices and good quality gym equipment Elite Home Gyms is the place! You won't regret it! FYI... he also builds custom dead lift platforms!

They cover all the bases: Service, Selection, and Value. Even when COVID hit and it seemed like…read moreeveryone with a spare room or garage was going to make their own. Marvin and Patrick as co-owners have the integrity one only hopes to find in local business. They give great advice and assure proper installation. And totally fair pricing. Here are two shots of what you can fit into a 10' by 20' single-car garage.

My husband and I have been building our dream home gym. We keep coming back here because you can't…read morebeat the ultimate combination of quality of products, price, and wonderful customer service. Marvin and Patrick are both so knowledgeable, and they always help us find exactly what we need within our price range. There's no upselling or pushy sales tactics that I've experienced at other stores. It doesn't matter if you are spending $50 or $5000, they want you to get exactly what you need and be super happy with your purchase. Anytime we are looking to expand our gym, we stop by and always walk away with what we needed. :) You seriously cannot get a better price anywhere else for the quality of these products.

My husband has worked with Play It Again Sports for years in his PT practice. With the rains…read morecoming, I wanted a new, simple treadmill for our home gym. Once again, Play It Again Sports delivered and set up the perfect equipment for our needs.

I stopped in today looking for used women's softball cleats. I didn't find any, but the customer…read moreservice was outstanding! Steve was friendly, attentive, and made sure everyone got the help they needed as he acknowledged everyone in the store. Having employees that are knowledgeable AND personable is a rare find these days! The place has a great selection of inventory, and I'll definitely be back when I need some more gear.

I really enjoyed my visits and experience buying equipment here and Chris Ono is a rockstar and…read morefountain of fitness knowledge! Highly recommended. Now I need to clean out my garage and save up for a hack squat leg press machine.

Are you looking for quality free weights, selectorized strength equipment, or cardio equipment…read more(itreadmills, ellipticals, cycles, rowers, and Pilates reformers)? If you are, check out Fitness Outlet in Rancho Cordova, CA. Chris and Mike are super knowledgeable and have a great easy going demeanor. They carry new merchandise in brand names like Life Fitness, Hoist, Bodycraft, and Lemond. I just named a few brands, they have a bunch more. If you don't see the equipment in the shop, ask them because possibly they have it in the stockroom in the back or can order it. The staff realize that it is a major purchase and don't pressure folks. They actually encourage folks to test out the equipment. Even though hubs and I have been customers for over 15 years, we tend to take our time making a decision and go back to the shop often to look and test equipment. Often times we don't make a purchase. With that said, each time back, we are greeted and welcomed. No awkwardness. The prices are competitive due the brands. Customer service is outstanding.

A nice store that has some good stuff. Not the biggest sporting goods store so the selection is a…read morelittle less. Some of the items I found a really great price on and others where way over priced Very friendly service too

I'm extremely disappointed with the way this location handles product availability and customer…read moreservice. I woke up early, arrived before the store opened, and waited outside specifically to try and purchase Pokémon cards. I had even called the day before and came in person to ask about availability, and was told they would be in stock. However, when the doors opened, I saw an employee grabbing the Pokémon cards for himself before any customers even had a chance to get in. The fact that the manager allowed this to happen in front of paying customers is incredibly unprofessional and unfair. It felt like my time and effort were completely disrespected. If customers don't even have a fair chance to buy items because employees get first dibs, what's the point of showing up early or calling ahead? I hope this store reconsiders how it handles product releases and prioritizes fairness for all customers.

After again getting sucked into doing a bunch of soul-crushing "online" research, I was finally…read morefeeling ready to buy some additional exercise equipment. But as a small business advocate, I really wanted to buy local, so I decided to check out Sacramento Exercise Equipment Center again. Wow! Although it might seem like it would be an intense and intimidating place, the manager Dylon put us at ease (including on the phone). He's a very nice and helpful guy. And as soon as I picked up some of their equipment, it was a reminder that some things are just way easier and better to check out and buy in person, even if you might pay a few bucks more. While it can be helpful to read about a product online, it's obviously a whole different (better) experience to actually hold it in your hand, especially something like weightlifting equipment and with the help of someone as helpful and knowledgeable Dylon to answer your questions in real time.

On 9/7/2023 I purchased an inspiring 1C1.5 exercise bike! Dillion the manager showed me the Blue…read moretooth app. Got the bike set up and app would not work!!!!! Called the store from 9/7/2023 to 9/27/2023 and was told all kinds of lies!!! Today I took the bike back due to the lies, poor customer service, etc.... Then I went shopping for a new bike! Remember I purchased the first bike for $429.92! I went to the sister store in Roseville no knowing!! The sister store has the exact bike for $299.99! I ask the salesmen Colten about the bike and he says this bike does not even have Bluetooth! Then I tell him who I am, questioning everything he just said! And I tell him I paid 429.92! Your selling the same bike for $299.99!!! No! how can that be! Call your sister store and find out!!!! Colten was the one that told me he would send a tech. out to my house!!!!!! DO NOT SHOP HERE THEY ARE LIERS and they PRICE EQUIPMENT DIFFERENT FROM STORE TO STORE!!!!! My day off was spent with poor customer service, lies and gas at $5.42 a gallon!!!

The pandemic admittedly hit me a little harder weight-wise than I was hoping, so I've been very…read moreinterested in picking up a few supplies to do body weight workouts at home. I stopped in and the two guys working there were courteous, helpful and understanding of my needs -- they went above and beyond with offering kind advice on where to start on my fitness journey and pointed me in the direction of their instagram if I had any questions in the future. Such a great job and a great experience!

Had the pleasure of dealing with Randy and his business partner recently to pick up some dumbbells…read morefor my home gym I'm building out. Stand-up guys who are super responsive and easy to work with. Arrived at the store and everything was ready to go, new in boxes as promised. Will definitely be back soon to grab my bench once I have the cash saved. Thanks a bunch guys.