I bring my ford for Smog 12:05 done 12:23noon Amazing and they're not Gold Diggers The Price is right not Like other Automotive Shops i Salute This Bog Apple Guys Well Recommended most specially Ladies Like me dont know about repairs read more

Big Apple Automotive - I bring my Ford here 12:05 noon jan 30,2025..., done 12:23noon - Auto Repair Near Me - Victorville, California

If I could give more stars I would! my wheel bearing broke and I barely made it into the parking lot and Justin came out and helped me immediately. Everyone here is so helpful and really good at making sure they get you everything you need. I am so thankful for the amazing service I received! Anything you need go here! Oh yeah GO COWBOYS! read more

I brought in my Crown Victoria Police Interceptor to have the engine rebuilt, smog tested, and brought back into service after being in non-op for the past three years. Justin and Bobby were knowledgeable and friendly. It was also easy to get an appointment online. I was updated during the engine rebuild. This is truly a one stop shop for all your automotive repair needs. They also provide a ride to and from the shop which is a great convenience to their customers. I wouldn't hesitate to use their services again in the future. read more

Expensive compared to other local shops. Also my tire came back flat from their shop.

Took my car in for a non working ac. So I paid $629 for a diagnostic and a recharge on 7/3 not even a week later on 7/9 I called and ask to bring it back to been seen because my ac wouldn't pop on until I messed with the controls and it would pop on. So I went in Friday today only for them to find another $500 and something worth of repairs needed. I asked why didn't this pop up in the diagnostic check I did and how do I know that this time replacing these things would actually fix my problem with my ac... I'll take my business elsewhere and leave this review to let people know if you want your car fixed the first time take it somewhere else straight up read more

Big Apple Automotive - Auto Repair Near Me - Victorville, California

Took my car in for multiple repairs and every time the service was great. Employees were real knowledgeable and thorough when explaining the issues. Mechanics did great work as well. I had multiple cars brought in for service...great experiences with every vehicle. Highly recommended and will be my new go to automotive shop. Be sure to speak to Justin read more

I brought my Mercedes to Big Apple Automotive because the airbag light came on, and I couldn't be happier with the service. Justin took the time to walk me through what was going on, kept me updated during the process, and made sure everything was handled the right way. The receptionist at the front desk was also excellent -- very welcoming and made check-in simple. It's great to find a shop that combines friendly service with quality, reliable work. read more

The level of professionalism and customer care here is exceptional. They treated me like a priority and made sure I was comfortable throughout the entire process. I'm so relieved I found this place--if you need an auto repair shop you can trust, this is it! read more

Big Apple Automotive - Auto Repair Near Me - Victorville, California

Absolutely terrible service. Spam messages long after unsubscribing. services not matched to labor done & had to find a different business to smog our vehicles that were not in the same area. read more

Came in for minor repairs and the employees were attentive, patient and helpful. They don't charge for anything you don't need and as a AAA member they give a 24 month warranty on all the work done. Come and see them. They work on all makes of cars and also do smog testing. read more

Twila and Bobby were extremely helpful during this visit. Honestly one of the best customer services I've experienced with car shops . They were so quick and helpful the entire time. I would absolutely come here again. Thank you again Twila and Bobby ! read more

First and foremost....if you are in need of ANY SERVICE for your car issues, please do yourself a favor and take it to the guys/gals at Big Apple Automotive...especially Justin!! So, we were on a family trip for my brother's bday and his car broke down. Things were horribly miserable until we arrived at Big Apple, and that's because the customer service there was literally the best we've ever had experiencing with auto issues! Justin went above and beyond, and not too cliche, but did everything he could and more to get us back and running on the road so that my brother's bday wasn't completely ruined. Thanks to all the workers at Big Apple, definitely do yourself a favor when you are in need of help with your cars!! Thanks - Erik read more

i did a smog check on 6 - 18 -25 Justin was great and so was the guy that did the smog. They informed me about a problem With oil on the engine. They all were very polite. This was my first time there and I will use them again Thank you Cathy Harmon read more

We went here to get service Justin was every friendly and nice and got us in and out in a timely matter and my kids liked how they had snacks they said it was every yummy read more

Set an appointment for an oil change which happened pretty quickly! Twila & Bobby were very helpful and honest. Ruben completed the inspection and tire rotation which came with the oil change. They actually topped off fluids like they say they will! so grateful for their help today. read more

Shit all around customer service and all around terrible and I mean terrible services

very friendly and helpful. Twila and Justin were enjoyable to talk to and assisted me with what I needed

Big Apple has been our store for automotive repair for the past 6 years. They are always reliable and really take the time to repair everything correctly. Thanks again for great service. Jeffrey and Shelley Corrette read more

Outstanding Service! Jack and his co-workers were great! He (Jack) thoroughly talked me through the diagnostics report, observations found, parts, prices, and even provided finance options available as well. Once the work was started, Jack and his staff kept me informed and provided realistic window of when work would be completed. Great to find an automotive service that was so professional and customer friendly. I will definitely be bringing my auto back to Big Apple Automotive. Glad to see that this location (Victorville) is open on Saturdays as I'm a Mon-Fri worker with limited time available during the week and "completely" dependent on my vehicle during this period! Thank you again Big Apple Automotive! Keep up the good work! read more

Daniel was extremely helpful and professional. Highly recommended if you're in a rush and would like to be taken care of in a timely fashion. read more

Arrived early around 8 am and as soon as I pulled into the parking lot Justin came out to greet me. I told him I just needed the 2 rear tires replaced. Everything went smooth and I was in and out 30 mins once they started the work. Very friendly and they offered donuts and coffee during my wait. I appreciate all the help from Justin, Twila and the mechanic that replaced the tires. Definitely coming back! read more

If I could leave them no stars I would. These people financially abuse the elderly community. My aunt took her vehicle in due the check engine light being on and they charged her $400 dollars to put a gas cap on for her. We told her not to take her car back there ever again and she did. This time they charged her $6000.00 to replace the ball joints and some other front end work. Her vehicle is a 2006 worth $4000. She could have replaced the whole engine for that amount. Do no trust these people. They will rip you off and should not be allowed to abuse our community like this read more

Always welcoming and coming for the company I work for and are pretty quick with services done with our vans.

Needed to get an alignment. They were prompt and on time. Super friendly and they had snacks to eat and drinks available while you waited. It only my took an hour and they explained everything to me. My tire pressure light was on, and they took a look, checked my tire pressure, and assisted me without hesitation or push back. What they quoted me over the phone was the cost of my service. No hidden fees. I will be coming back for all my future services. read more

Staff friendly and courteous. Quality of work and pricing competitive with others. I feel comfortable with going there for all my automotive services. read more

Clean, professional, speedy , friendly I felt as if the cared about me and they weren't trying to just make money

I came to Big Apple Automotive at Victorville for alignment ,I called first on just the day after Thanksgiving to see if it was possible to get the service done here,when in the other shops on 7th st I was rejected because didn't have an appointment. Justin received my call his answer was bring it in we will do it for you,that is what customers like to hear I was so grateful with This business and the people who work here ,they are very polite and very professional,I give this shop Five stars and definitely will be bringing my trucks here in the future, Thank you Justin. read more

This company is absolutely awesome. They are efficient, professional, and caring. They treated us like family, not paychecks, and were happy to answer all our questions. The facility itself was friendly and welcoming. They make waiting for your car a nice and comfortable experience. The prices were definitely appropriate, and they really do work with their customers if there is a financial challenge. We really appreciate the staff there, especially Jonny, Justin, and Twila who have gone above and beyond to help us. Jodi Eisen read more

I had a positive experience here overall, despite a misunderstanding. I purchased some Goodyear Tires elsewhere a few years ago and purchased the 3 year tire rotation and alignment plan with the tires. I recently moved here and saw the Goodyear sign at this mechanic and called and asked if they would honor the 3 year plan I had purchased and they said yes. It turns out that this was a mistake, and that they are not part of the service network. I learned this when I showed up for my appointment. They were very kind about the mistake. I still wanted to get a tire rotation since it was only $10 and I needed it done. They got the rotation done in about 10 minutes and then told me they would wave the fee for the misunderstanding that had occurred. It was really nice of them. The atmosphere was clean and pleasant. They had Star Wars playing quietly on a TV in the background, this was much preferred to something like the news. I'm still wary to go back for other mechanic needs based on some of the reviews here, but it was a nice place to get a tire rotation and they were very kind making up for a mistake! read more

I always get treated right here! Justin and his team are super friendly and always quick to take care of my vehicle's needs. Their prices are actually decent compared to what the rest of the big names are charging, especially in this economy. I'm always going to choose to come here over the big name shops just for my VIP service :) read more

I was traveling to the desert and arrived on a weekend. The transmission in my daughters car began giving me trouble on my way in to town. This business was the only shop that worked on transmissions that was open on the weekend so I took it in. On Monday I got a call and they said I needed a new transmission 9k, my battery was bad and needed a replacement, and they recommended I flush my coolant. Well decided I needed to get another opinion. Took it to A-Tech down the road. Turns out I only needed a new clutch $2700 and my battery was just fine. Car works great now. Had to pay Big Apple $220 for the completely incorrect diagnosis. Thank you for checking my battery and telling me I needed a new one. What the heck?? Sure glad I brought the car in and not my daughter. Seems like this is one of those money grab shops. Will not be coming here again, will not recommend this to anyone of my friends in the desert, and I'll be reporting it as it's a AAA recommended place. read more

These guys are the best!! They always get me right in and help me with all my odd ball classic car and automotive needs! I'll put it this way I've done 2-3 reviews in my life and these guys were so fantastic I just had to do one! Never been more impressed with service and a willingness to help read more

Stop by for a patch, didn't have an appointment and they took care of me great service thank you

Went to the Apple Valley location on Bear Valley regarding a leak in our 2012 GMCcTerraine. Upon receiving diagnostic was told the leak was coming from our coolant system and needed to change the water pump and that the timing chain came as a combo. Total charge quoted was 2735. We advised we could not pay that amount and picked up our car and had yo pay $281.00. Upon calling severnither places in the area we were advise the timing chain did not have to be replaced and the cost to replace water pump was $680.00. This place is a ripoff and do not recommend taking your car the. They are very pricey and at this point not trust worthy read more

After my car was involved in an accident, it needed a lot of mechanical fixes. So I looked for an AAA recommended service shop near me. I found Big apple automotive! Justin was the one to help me out, and I'm glad he did because he had the patience to answer the million questions I had about the process of restoring my car and making it mechanically sound. I definitely recommend you try big apple automotive before trying to save a couple of bucks at a hole in the wall and not knowing what kind of service you are getting. read more

They never got approval to do some of the "work" they did to my truck. Spent 400$ on this place and I ended up with nothing. 400$ dollars doesn't grow on trees you have to work hard for it. Unless you rip people off. In that case you don't have to work hard for it. Do not go here. They worked on my truck without notifying me before. They told me after the fact. And they overcharged me for it. Not talking bad about the techs here or mechanics that's a different story. But the morals of these people are f*kd. I read a review on google with the owner saying the customer has to okay the work to a jackie Enriquez who got ripped off by big apple. They never okayed my work. They're liars. I went there two times hoping the second time they would be helpful and actually try to help me but no. Oh well you live and learn. read more

Thank you Twila! For your amazing service! Made the whole experience a lot easier. Will be back when I'm in the area!

This place def deserves more stars. Since the time I found this place, I've been taking my car here. They helped me so much and they're not like other places where they cheat you. They actually care read more

I brought my car to get the water pump fixed it had completely leaked and twaila set me up so nicely, they showed me the problem as well so that I knew what was being fixed exactly. Saved quite some money going to this spot, and they fixed it in less than 24 hrs and that was including the wait time for the parts. So if you're big on saving time and money this is the spot ! read more

Let me just start with a huge thank you! These guys all helped us out so much! Our family was stranded 2 1/2 hours away from home on a Saturday at 2pm. I feel like we were in and out of this place, very fast service. Justin & Andrew were initially the first people we spoke to, and were so helpful the whole time. Our experience was the opposite of all the reviews on yelp. It seems as if people feel like the mechanics should work for free. Price wasn't an issue because they fixed what we couldn't, customer service from everyone there was great, and the work was done quickly. They are the only reason we're home right now. I couldn't be more appreciative. Thanks a bunch! 10/10 read more