I'm not the handiest dude in the world, so when I tried and failed to replace a shower cartridge, I called these guys. When I asked for a quote, the gentleman on the phone very patiently explained what I was doing wrong, and how to proceed correctly. He could have had me for a several hundred dollar repair, but chose to help a guy out instead. Next time I need to hire someone for a larger project, I'll skip the search and call big apple direct. read more

Outstanding service. I needed a new heater and Gabriel from Big Apple plumbing was sent by owner Jason. I have a tight space and a unique set up. I was treated with respect and kept in the loop on the process. Very conscientious, and knew their stuff. I was very comfortable with Gabriel in my home working with precision. I highly recommend. They were on the non sight within 25 minutes. read more

We had an issue with the faucet hot water in one of the bathrooms. Had a different plumber come out a month ago, who replaced aerator but did not fix the issue (few hundred bucks for the visit). These guys went through the diagnostic, found there was a kink in the line that was blocking the flow and addressed that, rather than starting to replace things left and right. They were easy and quick to schedule, very professional and seemed to really know what they were doing. Definitely will use them again. read more

I'm out of town for work and (of course on Saturday night) my roommate calls to report that I have a plumbing problem. A cap blew off of a drain cover in the basement. Eek! So Big Apple comes by with a $100 surcharge for a weekend visit. A bit steep, but understandable for high-quality work. Then they say it's a drain clog and they want $249 more to snake it. That's a bit steep, but again, they're a major and well-regarded company. There was a mix-up where I thought they were asking $349 IN ADDITION to the $100 charge, so I told them to pound sand. Then I came on here to complain, and the owner basically bent over backward to leave me satisfied. He messaged me politely even as I was being angry, and then they treated me like it was their mistake. So yeah, now I'm kind of impressed. read more

We had a pipe burst and Big Apple was able to come by the same day and take care of everything. Disraeli was professional, knowledgeable, and friendly. Highly recommend. read more

These guys were great, arrived promptly and fixed the problem quickly. They aren't the low-cost option, but quality work has a price in 2018. read more

I called Big Apple Plumbing and Heating because the hot water heater at a rental house I manage was not producing anything beyond barely lukewarm water. I was impressed that they were able to get someone out to the house in the same business day that I called, but that was all I was impressed with. Jason, who answered the phone upon my initial call, jumped straight to the question, "Do you need a new heater?" Not knowing the issue with my current heater, I explained that I'd like someone to look at it to tell me why it wasn't doing its job. Upon the technician coming out to the property, Jason called me back. He said, "The problem is your hot water heater is running out of hot water really quickly." Well, yes, that's why I called for help in the first place. I had to prod him for what was the root of the problem, to which he replied with a great sense of haughtiness, "Well, it could be that your hot water heater is this so-and-so brand, which sucks, it's 9 years old and probably full of sediment." I felt like Jason was speaking to me as if I was a child who was in trouble. Then, the only solution he provided was, "Well, you need a new heater." When I responded with how he made me feel on the phone call (politely, mind you), he told me I needed to call another service. Rather than educating me through what the issue was and why it would be better and more effective to replace the current hot water heater with a new one, he made me feel like I was an idiot who was demanding the world when all I asked for was more of an explanation than, "Your hot water heater is running out of hot water quickly." What a terrible experience. I own several homes around Denver, and I will NOT be using this service to help with ANY of them. Update to my review: Jason just called me back to ask me about this review (within minutes of me posting it), and when I politely stood by everything I had written above, he told me that I was a terrible person, twice. Quote: "You are a terrible person. You are a TERRIBLE person. You have a great life." I am truly speechless. Second update to my review: Jason's account of our interaction is untruthful, misrepresented, and conveyed in the same, defensive tone with which he spoke to me on the phone after I asked him what was wrong with the water heater. I asked questions on the call because he did not provide an explanation of what wasn't working before telling me I needed a new one. I was never rude; just honest that I felt like he wasn't being upfront with me. That seems to be what set him off. The account of his follow-up call upon me posting this accurate review is verbatim what was said to me. I will not be bullied into taking down this review. User: take heed. read more

Big Apple did great work. The originally quote they gave me was very very high. I would recommend getting multiple quotes if you have the time. In the end Big Apple worked with me and got my new gas line installed with no issues. They are very knowledgeable and friendly. read more

A water line supplying water to the house for my sprinkler system froze and burst this year. The company came out to give an estimate to fix it. They did a good job and fixed it pretty quick. I thought their flat rate estimate was high, but I don't have time to mess around with a lot of estimates taking up my time, so I accepted. The guys were nice and took proper precautions for the pandemic. If I had the time to shop around, I probably could have gotten the job done at half their price. read more

A pipe in the bathroom upstairs was leaking into the basement. It was noon on Sat. when I called Big Apple and was pleased that they could send Jacob out later that afternoon. I got a text from Jacob telling me a little bit about him as well as BIg Apple Plumbing. They were very explicit regarding COVID19 protection measures and texted me a link so that I could track Jacob as he headed to my house. The job turned out to be a simple fix, thank goodness, but I wouldn't hesitate to call Big Apple Plumbing and Heating again in the future and would definitely recommend them to others. FIVE STARS to this outstanding company. read more

Jacob Napier was our plumber and I can't say enough good things about him. He arrived before the estimated time, was friendly, helpful, knowlegeble and worked hard to resolve our emergency plumbing issue. Big Apple will be our first call for any further plumbing needs! read more

We called Big Apple Plumbing this past weekend to help with a shower that wouldn't stop spraying hot water. Big Apple plumbing said someone would be out between 3-5. At 4:15, the technician called my husband to say he was finishing up a job and had "lost track of time," but would be out shortly. He arrived shortly after 6, and proceeded to identify the problem and the part he needed to fix it. He drove to two home depots, then came back and told us they didn't have the part, and that it would be $300 for him to put it back together the way it was before because "I had to drive to two home depots..." He then gave us the option of paying $500 for him to cap the shower, not fix it, just cap it, so that we could use the hot water in other parts of the home, but that wouldn't include the cost we would still need to pay to actually fix it later in the week. We chose not to do this, and he then proceeded to put it back together incorrectly so that we could not even use the cold water from the shower. So we paid almost $300 for him to spend an hour and a half making our broken shower even more broken. We had a different plumber come out to fix it today and they had to disassemble what he had done on Saturday. UPDATE- The owner, Jason, responded immediately to my comment by stating that he had a recorded call stating they would come out between 5-7. I asked for a copy of this call and did not receive it, though I did receive a call that stated my original window, from 3-5. I made a suggestion that instead of referring on the invoice to "miscellaneous repairs," when no repairs are made it could be referred to as "time on site." He told me to not tell him how to run his business. I repeatedly referenced the fact that his technician incorrectly reassembled our shower, but Jason never addressed this fact. He then said that from looking at my yelp reviews I liked to go around bashing other people's business, which is his interpretation of me writing 3 negative reviews over the course of 6 years. He then stated that he had no further use to correspond with me. His responses to people with glowing reviews are effusive, but his responses to people with negative reviews attack (falsely in my case in regards to the time window), belittle, and don't accept any responsibility for fault. No one is perfect, including Big Apple Plumbing. read more

BEST CUSTOMER SERVICE! We were trouble shooted through the phone in 10 minutes when our water heater stopped working. They even predicted that it was our cat that caused the issue! (No charge) Amazing. Seemed very caring, trusting and definitely worth your business:) read more

Dishonest, high priced, won't stick to bid, don't waste your time. Jason, the owner is very sketchy character that bid one price to get you committed and then changes it on you once they show up to work. On top of that their prices are way too high anyway. I was able to get the same work done for half the price without any of the drama. When I questioned/complained about raising the price Jason realized that I was going to cause problems and came up with another lie about me trying to do unapproved work on my own, I guess to save face. Didn't even make since - why would I? read more

I went down the list to ask for an immediate repair or replacement of a water heater that was leaking. This company had a plumber that was available the same day. Jacob was very professional and made sure the job was done right. Their price was very reasonable for a new water heater and clean up. I definitely will use them again and again! read more

Disraeli did a couple of projects in our home. We needed a new pedestal sink installed in our downstairs bathroom. We also needed a new shower head and bathroom faucet installed in our upstairs bathroom. We were very happy with the work. Disraeli was respectful and easy to work with. We will be using BigApple for all are future plumbing needs. read more

I contacted Jason and explained the items I needed looked at. He was able to get a technician out within the hour and during our conversation he explained that there was a $39 fee to look at my possible issues and should there be repairs, the $39 would be applied to that fee. The technician did his inspection and found no issues. I asked him to write on the receipt that there were no problems found. He went to his car for a flashlight mid conversation and came back telling me that he had called his boss and in order to document that there were no issues found it would be an additional $187 "diagnosis fee" on top of the $39 "dispatch fee." I feel taken advantage of because I told Jason on the phone that this was for a home sale inspection so if they generally have a fee for documenting the items that they inspected I feel like that would have been an appropriate time to make me aware of that. Edit to add: the Owner contacted me off of yelp and offered to refund my $39 in return for me to remove this review. Take this into consideration when determining if his star rating is accurate read more

Our water heater dropped dead right in the midst of COVID. I spoke to 2 other companies and then spoke w Jason at Big Apple. He was not only able to guide me through my options, but was able to commit on the time and do it promptly. Disraeli was our expert. He was prompt, professional, and followed CDC guidelines in our home- important during this time. He worked hard to get us the solution we wanted. Thank you! Highly recommend. read more

Great service, clear communication, and very thorough work. Thank you for the help with our emergency plumbing issue!

Absolutely the worst customer service I have ever experienced. The "technician" was in my house less than 5 minutes then presented me with a $3000 estimate to fix 2 potential problems that did not even exists. Had this technician taken the time to fully investigate instead of telling me I needed to pay him $300 to diagnose the issue (after paying $49 to have him come out to look at the issue) he would have seen the only "leak" I had was actually a loose valve that needed tightened. Additionally, the other issue he sighted I needed fixed didn't even exist, as confirmed by two other plumbers I paid to come look at the issue. There was and is no issue. This guy was completely disrespectful in the way he was trying to take advantage of me. I do not recommend this company and would stay away from them. When I requested a refund for the "service fee" I was told I needed to understand that was a fee I contractually agreed to. So be it. I understand. Just don't use this company. They will take advantage of you. From the owner of the company: "You agreed to a 49 dollar dispatch fee. We dispatched to your home. The dispatch fee gets a plumber to ring your bell. I don't know why you feel entitled to anything but that or your money back. Give me back the money I paid the tech for drive time and time spent in your home give me back the money I spent in fuel." The owner goes on to tell me to "give him back the money he spent in gas, etc..." read more

Great service and Chino was awesome! Thanks for your quick help and expert guidance on my situation!

We had an issue with some corroded pipes, and got an appointment for just a couple hours after calling. Gabriel came by and gave us a great estimate and explained different approaches and his suggestions without any pushy salesmanship. He did a great job, tested the work and did a thorough walk through when everything was done. Couldn't have had a better experience. read more

I came home from vacation and had a leak in my sewage ejector pump. Jason rearranged the days schedule in order to accommodate me expeditiously. Alex came and diagnosed the problem quickly and was able to fix it on the spot. I also had a clogged sink that he fixed as well. Extremely happy with Big Apple Plumbing and would hire them again immediately if anything goes wrong with my plumbing. Highly recommend. read more

I had to turn the water off to my house because of a leaking pipe. Big Apple was at my house within 4 hours to repair the broken shower valve. Disraeli and James were nice, knowledgeable, did a great job, and even cleaned up after themselves. I hope to never need emergency plumbing services again but if I do, I would definitely call Big Apple. read more

I had a water heater problem so needed to find repair/replace options. I discovered Big Apple and was able to speak with Jason who found time on the schedule the same day to have this addressed. Gabriel was the technician that arrived and he is amazing. Very polite, very knowledgeable, and I feel very honest. Rates were not the cheapest but I believe fair and representative of the type of work needed. The quality of Gabriel's work is top notch. I will use them again in the future. read more

From prompt response to quick and efficient service this company is very customer-Centric. The company owner takes personal ownership and interest in each of the clients and ensures to follow through on all performed work. read more

I called Big Apple Plumbing about a week ago to set up an appointment for a freeze broken pipe fix. Jason knew exactly what the problem was after describing it over the phone. Disraeli showed up this morning on time and got right to work. Super fast, super clean, and solid work. Very very professional. I look forward to using this company again. read more

We needed our main sewer line snaked. They came out the same day and did a good job. The line was fixed. However, I will agree with other reviews and say I felt the repair was a bit over priced. The tech noticed other things that needed to be fixed but the price to fix all 3 things was not at all within a reasonable price. read more

These guys were extremely friendly and prompt. The work done and finished at a professional level and faster than I could have expended. With a couple days of calling they had a serviceman out to my house to give a bid and was able to do the work the same day. The serviceman was more than helpful and answered all my questions. Would highly recommend these guys for any needs. read more

Jacob did great job. He was very professional and worked quickly. The pricing was high though.

Disraeli came out to replace our sump pump that had failed and flooded our unfinished basement. Unfortunately, we figured out a few days later the motor on the new pump was defective and our basement flooded again. Jason made it right by coming out asap and upgrading us to a more reliable pump at no cost. I won't hesitate to call Big Apple the next time I need a plumber. read more

I am so glad I called Big Apple. We had a pipe burst and had to shut off the main line inlet, so no showers, sinks or toilets. They not only came out on the same day, they met the appointment time. The plumber, Gabriel Azzalin, was extremely knowledgeable and explained all of our options clearly and patiently so that we made a fully informed decision with no sales pressure. His work was top notch, clean, and efficient. I will definitely work with him and Big Apple again. Recommend. read more

Very expensive, will not use again. Charged $819 for a little over an hours work putting in two 3/4 inch ball valves. Not a difficult job.

These guys were really responsive. I ended up having to cancel, but their attentiveness was top notch.

Just had a very positive experience with Big Apple Plumbing and Heating. Called yesterday and Jason the owner picked right up. He was able to come by today to look at our issue and had one of his crew (Disraeli) come by to do the work this afternoon. We had just bought this house and there were a pair of water supply lines were sticking too far out of the wall to accommodate a new vanity that we were trying to install. Because they were coming out of the wall on a curve (rather than straight out as is normal and correct), we had to have Big Apple break into the wall and rebuild the lines so the would come out at right angles. We had them do this for another bathroom as well, since we were going to be purchasing a new vanity for that as well and didn't want to take any chances, since the lines were sticking out quite far. Anyway... Disraeli was friendly and professional and did a great job for us. Thanks, Big Apple! read more

major rip off with after hour pricec659.00 for a 10 minute project he needed to justify his billing gotba free bag no thanks

Cool guys! Came out on time, fixed my kitchen sink plumbing as requested. Quote was $400, ended up being $500... I think it was pretty fair for the work they did. Thanks! read more

Extremely rude on the phone. I was calling as a first time customer and Jason's tone was defensive, interruptive and very rude. Was a bit blown away by the unprofessionalism. read more

These guys are beyond amazing!! 3 months ago, my basement started flooding every time I used my washer. I finally gave up on trying to use a snake, and used Yelp to find the highest rated plumbing service. I am still amazed at how lucky I got, and how wonderful these guys are. Jason answered my first phone call, although it was after hours, and said they could set up an appointment as quickly as I needed. Gabriele was at my house first thing the next morning, brought a scope, and quickly determined it was a collapsed pipe. I have had a few other companies in the past come and snake the same pipe, and leave with no explanation for the flooding besides tree roots. Big apple is the only company that brought the necessary equipment to properly diagnose the problem. What I thought would be a quick fix, turned into black mold, asbestos, and a large home owners insurance claim. While I went through the 2 month mitigation process, Jason was very responsive and assured me that he would make me a first priority on their schedule. Once things were cleared, Alex & Gabriele showed early the next morning (on a Friday no less), thinking the collapsed pipe could be taken care of quickly. Little did we know that most of my basement would be in the same shape. They worked continuously for 16 HOURS to fix everything!!! I have no words to say how grateful I am to Big Apple Plumbing, and what a pleasure it was to work with all of them. Amazing doesn't even do their service justice. Thank you, thank you, thank you! I will always recommend this company, and am a lifelong customer. Thank read more

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Jason exceeded all expectations we had when we hired a plumber to come out and repair some improperly installed plumbing we found in our house. He was very professional, his workmanship is excellent, he worked quickly, and his rates are very reasonable. I especially appreciated that he took time to explain the problems he found along the way and how they were fixed. read more