So far, so good - submitted a request online and Jason called me back within 1 minute (literally!). Will follow up on review once the work has been completed, but I already like this company better than the prior 2 plumbers that haven't fixed the problem! read more

Disraeli was prompt, courteous, showed me the work and testing he did, left the areas spotless and reviewed the receipt and labor warranty. Seamless experience from working with Jason by phone to the end of visit. I will update if any problems with the work, but I do not anticipate any. I would recommend them to my friends and neighbors. read more

I woke up on Saturday morning to the sound of running water on my patio and after trying and failing to get it to stop I decided I was going to have to find a plumber to come fix it. I lucked out when I happened across Big Apple Plumbing. I called and talked to Jason and he was at my house within 20 minutes and the issue was resolved for a fair price in under a couple hours. Next time I need plumbing help, I'm definitely calling Big Apple Plumbing again. read more

Had Big Apple install our water system. It was time to change filter, but the casing was on too tight for us to loosen. Jason sent one of his wonderful, knowledgeable and polite young men, and poof it was loosened. He showed us how to lubricate it to avoid problems next time, but to call if we needed anything. No charge!!!! Totally recommend read more

Jason came out to do an estimate on a slow leak and found the problem in under a minute and fixed the issue right away. Saved us money, time and angst. We will definitely use him again for any future plumbing needs. read more

Needed new valves and hoses on two (hard to get to) basement bathroom sinks. Call back from initial inquiry was fast, scheduled when I needed it done, Disraeli showed up on time (actually early) and got the job time in the time quoted. Nice work with quality materials. Only complaint (and not worth losing a star over) is I wish I knew they charged 3% for credit card use, didn't have my checkbook handy! Will use again! read more

Really liked Jason, very professional and an all-around good dude. Hired him to hook up the stuff to make it possible to clean my tankless water heater, and he insisted and I learn how the flushing worked so I could do it myself. That's a solid thing for a guy to do, you only do that if you're hoping to establish business relationships with people and not just take their money. read more

I found Jason here on Yelp and was impressed off the bat with his willingness to stop by and take a look at the problem! He was very helpful and explained what he was doing. Jason also took a look at another issue we have and provided advice. The price was reasonable, since he charges by the hour-no trip fee. I was completely satisfied and feel like we've found a plumber that we can trust! I highly recommend! read more

Jason with Big Apple Plumbing is great! Due to a flooring problem, Jason had to come out 2 times to do the same job. He came the 2nd time for free!! I tried to give him a tip and he wouldn't accept. Jason does quality work and is an all around great guy with great work ethic. Thanks Jason! read more

Don't think twice about calling Big Apple Plumbing and Heating if you have any plumbing needs. I called with what I thought was an impossible request (same day service at 12:00pm on Friday) but Jason was out by 2:00. He quickly diagnosed the problem and made a few simple tweaks to the toilet and had it good as new. This was a rental property that I had no time to address myself and Jason gave me tons of valuable advice. He made recommendations that I could do myself to save a fortune. It is rare these days to find a service that looks out for the customer but I'm relieved to have found one. Big Apple has earned my business and I look forward to working with them in the future. read more

First I want to say that the customer service was good, the gentleman was nice. The price the more I think about it was overpriced. When I spoke with Jason on the phone and told him what was going on, he stated that it could cost up to $600. Mind you, this was over the phone and he did not see the job. When the other gentleman got to my house, he looked at the job and said it would take 3 hours and cost $895. I had already taken a day off of work and had to get the issue fixed. The plumber was at my house for 1 hour and 45 minutes. Part of that time was talking to me about the issue, part of the time was spent at Home Depot getting parts and part of that time was clean up so all in all, he worked on my plumbing for less than 1 hour. $895 for less than an actual hours worth of work is a bit much. I would not use them again. Kim E. read more

We've had this company out to our house a few times now, most recently to help us figure out a leak coming from our swamp cooler hookup outside. Apparently all we needed was a washer on the stupid thing and even though we could have been charged, Jason graciously did it for free. Even better, he showed us how to winterize the unit ourselves so we don't have to spend $175 each year to do it. We will absolutely continue to use Big Apple Plumbing and recommend them to anyone! They're reliable, fair and all around great to work with. read more

We had an excellent experience with Jason. I called after hours and he immediately came over and took care of the leak from our water heater. He explained every step and clearly showed us the problem areas rather than expecting us to take his word. He was professional and efficient. We will definitely use them again for future needs. read more

My water heater broke and flooded our crawl space. Jason was out to look at the issue and was able to get a new one installed the same day. I didn't shop the job to anyone else because it needed to get done ASAP, so I can't comment on the cost since I don't know what anyone else would have charged. Jason was very professional and got the job done quickly which is exactly what I needed. I am very happy with the end result and would recommend Jason if you need any water heater work done. read more

I sent out several calls and Jason was the first to respond. I had an outside faucet put in last summer for my patio area and when I turned it on of course it was cracked. I think the guy that put it in got the cheapest one he could find. It wasn't a particularly cold winter this year (2015-2016). Jason showed up the next day (early) and had it replaced along with fixing the leak in my kitchen sink in about an hour. He also put in a shut off valve so I could turn if off next winter to avoid the same cracking problem. Wonder why the first plumber didn't suggest that? The work was excellent. Next plumbing problem I have, he's the first one I'm calling. I've had several half-ass jobs done in the past. This was solid. read more

Very happy with Jason and Big Apple Plumbing. I had a leak going on behind the shower wall with the tub diverter. Jason came out Saturday morning to take a look, and gave a thorough recommendation and a couple of options. The work was completed that same day, with a brand new brand of tub/shower system installed since what I had was very hard to service in general. Jason also took the time to tell me some tips for the future, to avoid having to call a plumber again and save money. The cost was competitive, though plumbers always seem expensive to me! That said, worth it to know I have found a go-to plumbing service I trust in my area. read more

Thanks Jason and especially Gabriel for taking care of us on a Sunday. More business to come!

Competent technician, but extremely overpriced service. The wall was already open. The technician soldered an elbow, 3 inches of pipe out of the wall, and a tee splitter to two new shutoff valves. I estimate the cost of parts at less than $30, and the work was complete in 50 minutes. For this I was charged $851 and this was after a 10 percent senior discount! I had no choice but to get it done, so I could turn the water back on to the house. I will NEVER EVER use Big Apple ( big ripoff) Plumbing again !!! read more

I'd give negative stars if I could for customer service and pricing. I had a kitchen sink stopped up and called Big Apple. The tech said there was nothing wrong with the disposal, it was just the kitchen line that needed to be snaked. They did so, at a ridiculous price of $312. After they left, I went to use the disposal and it wouldn't turn on. I called the owner and explained the issue, and he simply said that it was a separate issue from the line, and that it was a coincidence. He said if there was something wrong with the disposal than they would charge me for it. I said there IS something wrong it doesn't seem to have power to it. I figured out then that the tech had failed to plug the disposal back in (silly me), but the owner should have admitted that it was most likely related. He was rude, condescending, and unprofessional. No one should be treated like that, especially since I'd just paid them over $300. Also, they said since there was improper use of the disposal (Who doesn't put lettuce down the drain?), there was no warranty on the job they did. Yes they wore the booties, and yes they did the job, but it was a completely awful experience. DON'T USE BIG APPLE!! read more

Alex at Big Apple Plumping helped me out a lot!! He was friendly, kind and got the job done! He was on time and quick to fix the problem! I had a garbage disposal issue and he found the problem in no time at all! I will use them again! read more

Needed to replace my waterheater. Big Apple was quick to get back to me and was able to get out sooner than anyone else. No fuss, fair pricing and friendly. I would highly recommend this company! read more

I needed an outdoor faucet replaced. I was able to quickly and easily set up an appointment to have someone out--the plumber who came was Jason. He and his assistant were amiable. The job was done quickly, cleanly and without incident. Should I require additional plumbing work at my home, I expect I will contact Big Apple plumbing. read more

Awesome!! Very informative, friendly, and fast. I went into the basement and saw my water heater was bulging at the seam. I called Jason and he talked to me about getting a new tank, he was out the next day and done before lunch. So happy I called them!! read more

Most honest and competent plumber I have ever found. Jason is the only plumber we'll be calling in the future.

Had a very good experience with Big Apple. Jason was very helpful in problem solving to fix areas that can freeze in my crawlspace. I'm an engineer so I appreciate intelligent contractors. Also, I had a number of plumbing questions in my aging house that he helped me understand. I.E. A good resource . In spite of having to crawl on his knees in my crawlspace, he was quick (He and co-worker took only 1 hour to replace 2 shutoffs and drains) and less cost than I had expected. My job was not an emergency but he was satisfactorily responsive and held to his estimate. Will definitely use again. read more

We had a spontaneous leak in our kitchen with extensive damage to hardwoods, basement, carpet, etc. We found Jason/Big Apple Plumbing on Yelp and we were thrilled when he answered his phone right away, heard us out and got out to take a look within a half hour! It turns out we had a hose that was busted so we didn't need any big plumbing repairs today, but Jason gave us a quote for what we could repair down the road to get our insta-hot (the source of the leak) up and running again, and also gave us a name for someone to work on our cabinets if need be-someone he himself had come out to work on his house! I would highly recommend Jason and Big Apple Plumbing to anyone looking for quick, friendly and responsive plumbing and heating services. read more

You can trust Jason and his crew at Bog Apple to get the job done. They replaced my water heater with a new one super fast.

I was really worried I had a leak behind the wall of my sink. Alex was great and immediately eased my mind and told me it was just the pipes making noise with temperature changes. He assured me that there was no signs of water damage so nothing pointing to a leak in the wall. He talked to the master plumber the whole time throughout my visit to see if he agreed with his assessment and he did. He was very thorough with his inspection and I appreciate not being taken advantage of since I was expecting the worst with this leak. I will use them in the future with any plumbing needs!! Thank you! read more

I highly recommend Big Apple Plumbing and Heating. Our water heater broke, I called them on a Tuesday afternoon, they had a plumber out to my house first thing the next morning, and had a new water heater installed by Wednesday night. Plumbers Jacob, Disraeli, and Alec worked extremely hard to make sure everything was done properly and kept our house clean in the process. They all followed CDC guidelines to decrease any risk of COVID transmission. They were all very respectful, friendly, and easy to work with. I received two other quotes for the exact same water heater from other companies - one company gave an outrageously high quote, Big Apple's quote was equal to the third company's quote, but I got a better sense of professionalism and expertise with Big Apple. I couldn't be happier that I chose them. As an added bonus, the owner Jason is easy to communicate with and seems like a great guy. Thanks Big Apple Plumbing and Heating! read more

Please do not waste your time with this company. We reached out to have an expansion tank replaced on our boiler, our boiler is old and we realize that, it was disclosed up front. Jason came out and looked at the boiler two weeks ago and told us he would be in touch with a quote. Today I called to ask where the quote was and he informed me that he was declining to quote. I can appreciate his decision to decline to quote, but have some professional courtesy and relay that information to us. He then stated that he assumed we had reached out to other contractors for quotes at the same time, which we had not based on his outstanding yelp reviews. A company is only as strong as their customer service, please use this as a learning experience on common and professional courtesy. read more

There was great communication from Jason. He responded to every call very promptly. Our technician was Gabriel, and he did a stellar job. He arrived exactly on time, and was clear about pricing, timeline, and scope of work. He quickly and efficiently diagnosed our problem. Doing so required removing some drywall, and he was clear upfront that they did not do drywall repairs, which we understood. Gabriel removed as little of the wall as possible to find the issue, and left the workspace very clean. In terms of communication, this is one of the best experiences we've had, as everything from setting up the appointment, to getting the diagnostic, to follow up/estimates for repair was prompt, clear, and professional. In terms of safety/COVID, Gabriel wore a mask, gloves, and boots, which was very appreciated. We did end up going with another company for the repair, as they gave us a lower quote, but we would certainly call Big Apple again, as we had an excellent experience and they did a great job of diagnosing the problem. read more

I thought all plumbers handled clogged drains. Apparently not. At least they told me so as soon as I called

I called at 8:50am and left a message, Jason called back 20 minutes later. Said his tech would be out around 10 or 10:30 - got here at 9:45. Fixed the sink promptly, everything said and done before 10:30. Great prompt service, would definitely use these guys again! read more

I really don't have a bad to thing to say about Jason. He came recommended by another plumbing company (that I got off of Yelp but have not yet had a chance to hire) who were too booked to come out. He was scheduled for around 2pm but was able to come earlier and called in advance to see if this were possible. I was sure happy about that because we apparently had a considerable leak happening. Which Jason ended up determining was actually two leaks where very old solders were failing. He not only described to me what was happening and why, showed me the old pipes and the corrosion that resulted. These pipes lead to our tankless water heater. We were also quite concerned as we have had other plumbers, electricians, etc comment on the horrible installation someone did on this water heater. We learned after we bought this house that a "friend" of the previous owners had installed it. I asked Jason what he thought, so he described in detail the various issues with the installation, as well as problems that could come up in the future as a result. What I really liked is that he didn't try to trick, scare or talk me into getting expensive work done. He just gave me the facts to let us determine what we should do when the time comes or when we can afford it. I felt he charged a reasonable price for the work done in our horrible crawl space. That's the other thing I liked - I have had many tradesmen down there for installations and repairs, and some complained about the crawlspace (nothing I can do about it), but not Jason. I sure appreciated that. He even commented that they give folks a way to save money. I will definitely call on Jason again - he seems fair, knowledgeable, and his rates are reasonable. Thanks Jason! read more

They get two stars cause they were responsive and tech showed up on time and was polite, however their quote and solution was not appropriate and then they refused to do the job anyway cause in their words, they were afraid we'd give a bad review once we questioned their estimate. We had a saddle valve to our humidifier that was leaking. Their solution was to put in a more robust t-valve, which is a better valve, but the quoted price was nicely over $600, which included a $300 surcharge for awkward plumbing access. My wife questioned it and was even leaning toward yes just to get it done. At no time was she rude about it. The person at home office called off the work and decided to refuse the job just because my wife questioned the quote. I ended up learning how to replace a saddle valve on youtube (an $11 part at McGuckins) and replaced it in about 10 minutes of effort. Saddle valves aren't ideal, but they do the job and a reasonable pragmatic solution. The quoted $300 surcharge was unreasonable. It was a weird experience. read more

Jason was courteous, knowledgeable, and someone I would use again in the future. He provided great pointers throughout the whole time he helped my family. Definitely worth the 5 stars read more

I really enjoyed working with Jason! He was fast with his service and up front with all information. I had a tenant call me on Sunday evening complaining of a broken water heater. After searching for someone on Yelp, Jason took my call on Sunday night and had the unit replaced on Monday morning. He informed me of the cost of the unit prior to any work being done and didn't charge for his inspection. He gave me a call to give me his analysis and worked quickly after receiving my approval. He also made sure that everything was installed to code and even hauled the old unit away. My tenant was happy and thanked me for addressing the issue so quickly. Many thanks to Jason for keeping me and my tenant in good spirits and for a quick turn around time. read more

2 positive experiences now. Jason diagnosed our basement issue, leaking wetbar and we had to tear it all out. Came out on a Sunday I want to say as well. Now just had Disraeli come out from Big Apple and correctly diagnose and repair a cracked sprinkler back flow pipe. Did great work and made a limited size hole in basement ceiling which will allow us to put an access panel to cover the hole rather than a ton of work. Disraeli worked quick and efficient, communicated well and pricing was fair. read more

Installed a kitchen sink for **1/4th** the price of Applewood!! Showed up on time and completed the job in 30 mins. Fair pricing and great service. read more

Good prices, and excellent service. Also gives discounts for vets.