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Big Bros Catering

5.0 (2 reviews)

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4 years ago

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Samantha's Tap Room & Wood Grill

Samantha's Tap Room & Wood Grill

4.1
(598 reviews)
6.0 mi
•$$

It was amazing.. food was great. Waitress was good. We had a ribeye that was Girl to perfection…read more Broccolini was amazing season very well and they crème brûlée was outstanding.

I'll make this quick. The greeting from the hostess and host ***curt, dismissive***. To make it…read moreworse, as they seated us, I said "I don't normally like to sit on the long bench, it's so close to others" (it was very close). No acknowledgment, they both just walked away. It was my colleague that commented about their lack of response, before I even mentioned it. When the server arrived, we told him of the "concerns" and he tried to resolve "they were new, blah blah" and while I was ready to leave, opted to give him a chance to change my perspective. We ordered a couple of appetizers and drinks. The drinks were good, the appetizers were good enough. We had the Surf and Turf Queso and Fried Green Tomatoes (very tasty). We decided to end the visit, pay the check and have dinner at another restaurant. I applaud the server for seemingly going to make the hostess/host aware (we saw him talking to them just after we informed him), but I just couldn't shake the experience. When we left, they both gave a warm "have a nice day" - just would have been better feeling the sentiment at the start of the visit. The host/hostess set the tone for your establishment. Make sure that they understand!

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Inside dining
Inside dining
Cuban sandwich
Cuban sandwich
Chicken Andouille & Seafood Gumbo

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Chicken Andouille & Seafood Gumbo

Big Bros Catering - bbq - Updated June 2026

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