Everything about my family's experience was bad. Really bad. Would give zero stars if I could. First, I would advise against buying through Groupon. We purchased our tickets through Groupon which was a huge mistake. Groupon charged me three times because their payment system gave me an error when processing. Then refused to refund the additional charges that were due to a fault on their end! Groupon customer service is non-existent and is one of the worst I have ever had the displeasure of dealing with. I had to file a complaint with the Better Business Bureau and dispute the erroneous charges with my credit card companies. Just terrible treatment of your customer, I'm still shaking my head. How can this be legal?? Once aboard the bus, it took over an hour to get to our first stop. It was very hot on the top deck which is no fault of anyone involved, so we tried to get some relief in the bottom enclosed area of the bus. You would think they would have air conditioning, but nope. The bottom deck was even hotter and so stuffy that we had to get out of there before we collapsed. Many people were upset on our bus, sweating, wondering why it was taking so long just to get to one stop?? You shouldn't feel miserable on a pleasure tour but my family of three and many others around us were just that. Traffic was horrendous, Miami drivers have no courtesy whatsoever and our driver was in no hurry. We were just about to tell the bus driver to open the doors in the middle of the street and let us out as we sat there not moving for far too long, but we continued on trying to stick it out so we could see South Beach. After a detour that took us away from the scene of an accident where drivers are yelling at each other, endless honking of horns and terrible congestion around Bayside Marketplace, our driver proceeded on some side roads that had tree branches overhanging so much that when the bus drove by everyone on the top deck had to duck to prevent from being hit in the face by these branches. No warning or explanation from the driver. So unsafe and unreal. A lawsuit in the making for sure. Crazy. We couldn't wait to get off the bus. We finally made it to South Beach after an eternity and exited as fast as we could. We really wanted to make it to Little Havana but after out horrendous experience, there was no way we were getting back on that bus. A waste of time and money for sure. Seems like a great idea but there are much better ways to see the city. Riding the Big Bus really soured our impression of Miami. A huge disappointment to say the least. Will never do this again. read more

AVOID! YOU ARE JUST THROWING YOUR MONEY AWAY!! You have been warned. This is not your typical hop on bus tour with a entertaining driver pointing things out. It shows you basically nothing. Bus was packed and we were stuck --standing!!--downstairs so we could not see anything. And really there's nothing to see. The recording was a joke. The route was freeway/random streets it was horrible. I felt so sorry for the international riders who were guilted into tipping by the driver. I was stuck standing up front and the driver kept letting people on but not without telling them to tip him and pointing to his tip jar. It was classless. A tip?? After basically throwing money away for a lame bus ride? I laughed in his face. Please please please don't take this bus!! Really... trust me. read more

I had night tour in Miami, Armando was our tour guide who explained everything. They showed us Brekell, miami beach, downtown, and it was great. I highly recommended..... read more

Experience was terrible. They sold an expensive 2 hour tour without A/C. My husband suffered a heat stroke. Thank God I had a hand fan. The poor driver tried to do the best she could with angry customers but she was having a hard time too with the heat. Shame on you!!!! read more

We had a wonderful time! Got on at Bayside Marketplace for the 11am tour. Panoramic rides only right now bc covid so make sure you go to the bathroom before hopping on We rode through south beach, mid beach, Midtown, wynwood, and overtown before making our first (and only) stop in Little Havanna. 20 mins there and then back through Brickell to the end. The whole thing lasted about two and a half hours. The audio was pre-recorded and there were new headphones supplied to listen along. The information was great and there was fun music in between. Only reason I'm pulling a star is because not all of the audio jacks worked, so my family had to split up in different rows to be able to find a plug that worked. I saw a couple other people had to do the same thing. You might just have to wiggle the base of the headphones around to get the sound to come through. Overall such a fun way to see all of the different energies in the neighborhoods that make up Miami. Super recommend :) read more

The tour guides try to rip you off here. Plus if you miss your booking they say you go last even though you paid the same price for tickets.

Worst experience EVER. 1st bus no commentary and no AC downstairs on the bus. Tickets were oversold for the entire day. Stops were overcrowded with people pushing and shoving to board the bus. This happened at all stops throughout the day. Terrible service. Consider another bus tour company. read more

Missed the last bus. Our tour was spoiled when the bus finally showed up and told us they weren't taking passengers on anymore. With hindsight we could find the information, but we never guessed that the last bus would be two hours before the 6 o'clock arrival at the last stop. We had to take a Lyft back. $80 seems expensive. read more

3hr drive. 30 min wait for boar ride (lasts 30 mins), 45 min wait for gator show (lasts 20 mins). Hard pass. More time trying to squeeze more money out than actually doing/seeing anything. read more

We actually live in Miami and decided to take a tour of our backyard. Whoa! We didn't know much and we're not aware of all there is in this city. The trip was super! Very good driver and the greeter Miguel at Bayside was very nice. I definitely recommend this company. What a nice pleasant outing!! At the end we had lunch at Bayside. read more

I had a horrible experience with the Big Bus Tour and I would not recommend!! I was visiting for vacation and decided to go on the tour The bus NEVER showed up to one of the pick-up spots, which was advertised on their website. My friend and I had to Uber to another pick up spot ( Bayside Market Place stop) to get on the tour bus. Once we arrived to the pick up spot ( Bayside Market), we encountered an employee who was so rude to us and not helpful at all. He accused my friend of not having a ticket and he was very dismissive of us ( we bought are tickets online and showed him on our smart phone). In fact, when we asked to speak to a manager, he lied and told us he was the manager and gave us a fake name! ( I've included a picture) Our live tour guide, Ethan was great, but we could barely hear him through the earphones and the bus sound system. The tour guide does not stand in front and use a microphone so hearing him was difficult. Due to the disorganization of the company, the customer service and poor tour logistics, I would not recommend! Save your money!!!!! I only gave one star because I couldn't give zero. read more

See all

Great option for family of 7 with a 3 yo and 51 yo and all ages in between. My daughter downloaded the app and bought tickets online. Was very user friendly. She was able to track the Bus and let us know when it was going to arrive. We got on at Little Havana and took it to Bayside where we had to get off. The driver had to take lunch. We didn't want to get off but we had to. That was the only inconvenient part. There were free earbuds for audio to give a guided tour experience. Wrapped individually for COVID-19. Some jacks didn't work so some of us had to move around. We liked being on outside with open air that was very nice. We saw many points of interest we all wanted to check out. Prices were reasonable but a family group rate would have been nice. Driver was friendly. No restroom on bus so go before you board. Would highly recommend for an afternoon activity for a family who wants to sit and relax and enjoy riding around Miami. read more

See all

One of the worse service I have ever gotten in my life. However, we were saved by Patricia a partner worker who represents Wetrek company, she help us and informed Miguel, a General Manager at Big Bus Company, who apologize for the sales representative lady behavior and also helped us by guiding us and helping me and my family get a comfortable experience . Etc... read more

Big Bus Tours - The Bus of one of the worse companies in Miami. - Bus Tours Near Me - Miami, Florida

Was stranded at the end of night because the last bus never arrived. We had been doing really well & were enjoying our time on the big bus until it came time to leave. We arrive 45 minutes before the last bus is supposed to arrive and ended up waiting an hour. No bus arrived. 20 or more people were waiting as well. I finally paid for an Uber to come get us. Attached is a photo of all the people waiting for the last bus. read more

Big Bus Tours - Amount of people waiting for the bus for the past 40 minutes - Bus Tours Near Me - Miami, Florida

I usually like to do Bus Tours when I go to another city, I'm on vacation; it's a rapid manner to learn about the area or just get to the opposite side of town. However, I wasn't exactly the biggest fan of this tour in Miami. Pro's I purchased this deal off of Groupon for $25 each. It's lower than the amount being sold if you purchase at the window. They have three separate routes for Miami, which is different than what I've seen in other cities l. (This is a positive and a negative. However, these are the three routes). *Red-- City *Blue-- South Beach Yellow-- Museums and Attractions The staff was friendly and informative. You get to listen to merengue in between announcements. Con's The buses wasn't in the best condition. It seemed very old and run down. They provide you headphones but only one side worked You could barely hear the announcements from the low quality sound system Because you must begin the tour at a central location, it's borderline impossible to do all three routes in one day. I wasn't able to even get to another route in two days. I got off to visit the Holocaust museum in Miami Beach, and it took about 40 minutes for another bus to arrive in the sweltering Miami heat. Overall, I got to see a few nice sites, but I would say the experience underwhelming and left lots to be desired. I typically use this company but I would suggest a competitor if you're in Miami. read more

See all

Booked The Big Bus Tour In Miami, Need Less To Say I Less Than Impressed. First The Bus We Boarded Did Not Have No Live Person Speaking Or Doing The Tour, I Felt Like I Was On A City Bus. Second The Tour Was Pre Recorded, Had To Listen With Head Phones, Which Where Avilable But Never Mentioned. Third When Finally Figured Out How To Listen To The Tour, It Did Not Align With Where The Bus Was At. Last But Not Least The Bus Is Supposed To Take You Back To Where You Got On, This Bus left Us At The SeaViews, Stating The Tour Doesn't Run Past 5Pm. Now Stranded Having To Take An Uber Back To The Hotel. I Have Been On Big Bus Tours Before But This Was The Worst. read more

Worst POS company ever. No AC (not working) on multiple busses. Think hot box. Driver chatting with people on the street while you bake to death. Driver selling tickets to people aboard the bus foe 20 minutes while we sit in the SUN. Sound system (audio tour) not working. AVOID at all costs. I'll be getting a full refund from these bastards. read more

Service is terrible. No one speaks English after the sale has been made. Drivers are rude. The run around is ridiculous. Do Not Buy!!!!!!!!!!!!!! Frustrated beyond my limits. read more

I found that the map they give out made it easy to find my way from bus to bus. It was a great way to see the city I was visiting. I really enjoyed the narration given about things we passed and the complimentary ear buds. The only downfall is the low hanging branches when sitting at the top and the lack of air conditioning when sitting inside read more

Great city tour! I booked this tour through Expedia; it included a two day hop on hop off Bus ticket and a "millionaire's row" boat tour. A great value for this combination. I printed my vouchers ahead of time and presented them to the agent waiting at the bus stop close to my Miami hotel. We waited about ten minutes, the agent scanned our tickets and we boarded the bus. Headphones were available to grab close to the door. Luckily there were seats upstairs and it wasn't too hot or too sunny that day. I sat back and enjoyed an informative and fun tour of Miami. The audio commentary on the headphones is excellent (quite engaging and interesting). I thought the route taken was good and showcased some key tourist spots like: little Havana, Wynwood, south beach, mid beach, bayside marketplace, the design district and more! The boat tour included was equally as entertaining. Our guide was great and funny; the tour was thorough and fun. We took pictures at the dock and those were the perfect souvenirs! I would recommend Big Bus to all. The staff was professional, friendly and helpful. The tour was delightful. 5 star! read more

This was a poor excuse for a hop on/off bus tour. The audio is a recording of people talking but you can barely hear them through the provided ear buds. The information provided was not interesting or informative nor did it make us want to hop off the bus in any area. Obviously, Miami is extremely hot and humid. During the day sitting directly in the sun on the roof is not great if you burn easily or just don't want that much heat. Sitting inside the bus was horrible since the air conditioning did not work on our first bus and was very inefficient on the next bus. So we sat inside with no air or breeze. The cost of this tour seemed high but we have gone on these types of tours before all over the world and have always enjoyed the information and sites. Getting off the bus there is absolutely nothing to experience besides more of the same city. There is no history or architecture that was presented in a way to make us want to get off and see. With the cost the tour it should include live information from someone that knows the area well and can provide better information. You can probably find better and cheaper self paced tours of the city over an app. read more

You're not going to believe this ... but read on! - Blatant discrimination and racism. . Please read this review in its entirety, and you will understand why you need to stay away from both GoCity and their partner Big Bus Miami. . My wife and 2 kids were waiting in line at the 1680 Washington Ave, Miami bus stop, 30 minutes prior to departure waiting to be taken to the "Big Bus Miami: Everglades airboat tour" with the GoCity all-inclusive pass in hand (15 minutes earlier than the 15 minute posted requested time). After the bus had arrived and the driver was allowing passengers onto the bus, a woman butted in front of my wife and kids. My wife thought it was quite rude but she let it go. The driver was 6 feet away from this happening, and clearly witnessed this. . That in and of itself is not the issue. The problem is that the woman who had just butted in front of my family, then turned and waved on about 10 or so more people to join her in the line. At that point my wife needed to speak up because she was now aware that there may have been a risk that perhaps the bus was going to be getting too full. She then complained speaking in English, to the driver aswellas the woman who butted in front of her. At that point the bus driver and the woman who butted the line started to converse in Spanish. Once that conversation had ended the bus driver told my wife "We are full" "Come back at 2pm". He even went on to say that "Especially if you are not nice to people". My wife was shocked, as she was not unkind to anyone, she was simply bringing up the obvious, that the woman who butted the line should be the one who has to come back at 2pm, and not my family. This driver embarrassed my wife and my family in front of others and treated them as second class human beings and sent them on their way. . My family was only in Miami for 3 days and had that day planned out, so they were unable (and to be honest also had no interest at this point) to return at 2pm for the later tour. My wife was humiliated. This particular tour/excursion was the main reason that the day pass was purchased in the first place, as the kids were very excited to participate. Although my wife and 2 kids did participate by attending the "Duck Tours South Beach" excursion after this episode, the damage had been done and the scars are real. This type of treatment deeply hurts people, and the day was not enjoyable for them at all. As a matter of fact my kids were still confused and upset about the situation today (1 day later) . GoCity refused to offer me a full refund, which in this case would have made not only sound business sense, but sound moral sense also. . As I'm sure that anyone reading this has self respect and dignity for themselves and their family, I urge you to stay away from not only "GoCity" but "Big Bus Tours Miami" also. read more

Big Bus Tours - This is the guy that will allow Spanish customers to enter before you.. No matter what! - Bus Tours Near Me - Miami, Florida

I've done hop on hop off tours on pretty much every vacation I been too. So a group of friends and I decided to give our hometown bus tour a try. We were not disappointed. Learned so much about our city and saw so many places we didn't know about. Growing up Calle ocho was not some where you wanted to go; well now it's where I want to be. Love seeing how beautiful our city is from a new perspective. Tour guides were knowledgeable, vibrant, and funny. read more

See all

I normally avoid this stuff, but the fact that you can jump on and off as it makes continuous loops around Miami is gold. Use the app to track the bus and it's a convenient way to visit the city landmarks. Did the bay cruise, could take or leave it. But the two day bus pass really paid for itself. read more

If you are looking for a bus ride around Miami You found it Calling it a tour is false advertising Over priced x2 Shame we have used hop on hop off in lots of other city's and loved it But if you are looking for a general bus ride of attractions it beats driving in Miami Ummm can't recommend, but for tourists like us........maybe read more

never in my life did I expect this from big bus tours. I worked for this company in dc and it was a pleasure by co workers were great. however Chris and Kimberly from bayside market place are rude. Chris grabbed me by writ's and was very hostile towards me. Kimberly the manager refused to give me his name and I got it from another employee. I have reach out to the corporate office no response. On top of that when I'm making my report to the police Chris got off the bus and began to still call me a b*** and threaten my fiancé. read more

See all

Bad, Bad Bad! I understand a raining day in Miami, but waiting 1 and a half hour for the next bus, which was again packed like sardines, was beyond rude, unprofessional, and simply unsafe for everyone involved in the ride. Of course, the driver was rude, clueless, and unprofessional. We were relying in the professionalism of the company when we asked that probably was going to be a raining day... I can read a radar weather map... but, the idiot of the day in charge told us that everything was going to be well. Uber was the answer in the end. read more

I did this tour when my family was in town and we wanted to do a day trip in Miami. I have mixed feelings about it because while I thought it was a bargain for the price, there were parts of the experience that could have been done much better. We purchased our tickets via Groupon which saved us some money but the process was a little confusing. We parked in the garage in the shopping center which was around $15. The buses leave from the side of the shopping mall and to get there, you have to walk past a very smelly garbage area. As a tourist that had never been to Miami, that being my first experience was a turn off. We boarded the beach tour first which actually had a live tour guide. We chose to stay on the bottom level, but no one offered us headphones so unfortunately I couldn't hear the tour going on. We hopped off in Miami Beach for a little. We then took the Beach Bus back and did the City Tour. We sat for the full hour loop of that one. There was no live tour guide, but the audio tour was okay, but a little repetitive at times. We sat on the open top level for this one and almost got hit on the head by a bunch of trees which almost turned into a sort of game with my family. Did I enjoy the tour? Yes- I think it's a fun first way to experience the city and that's why I'm giving it 3 stars. But I feel more live tour guides and better attention to customer service would make this a lot more enjoyable. And please change the loading area to not be in front of smelly garbage cans! read more

Pretty disappointed. We do a lot of big bus around the world even, as we travel. This was the least impressive tour we have been on. Really not much to see or hear about in Miami. read more

It started off poor, but I didn't blame them as the traffic was crazy. As the temperature rose, so did the aggressiveness of the operators. Driving while on their cell phones, slamming on the brakes...not one employee smiled at us. Real feel temperature was 92. It was just to hot to sit up on top for the last leg, however the air conditioning was either not working or turned off. It was 25 minutes of torture. I love hop on hop off tours. I have done dozens all across the country. Typically it is the best way to learn all about the city. Either there is nothing special about Miami (which I can't believe is true) or the narration is as high quality as the AC. Do yourself a favor, skip it and go to the beach. read more

Lots of ground covered but not much info disseminated. There's a lot of silly chatter and bad music on the recorded "tour" and, at times, it wasn't synced with the location. A couple of the stops off the beach are sketchy with a homeless encampment at the Design District stop and no sign at the Wynwood Walls stop which is not that close to any of the murals. They seemingly don't check tickets after stop 1 so the one day ticket I bought on Groupon was used the next day too. This was the weekend of Art Basel so I expected crowded buses, but no problems encountered either day. read more

We joined the 2-day Hop-on-hop-off bus, Everglades Experience and boat cruise at Miami. I sent questions to the customer service several times prior the trip and they responded promptly with good answers. While we were on their tours, the staff at Bayfront Park are very friendly and helpful. The bus driver took us to the Everglades was especially friendly and professional, he distributed our picture (took by Everglades staff before boarding the boat) to us at end of everglades air boat ride. The Captain on the air boat is wonderful, she is very friendly and professional. the Boat Cruse was also good experience for us since this is our first time visiting Miami. Thank them very much! read more

Avoid at all costs! This review is for the day hop on hop off tour. It was a complete waste of time and money. First red flag should have been the "cash only" when purchased through our hotel. Do not purchase this tour based on experiences from other cities. We've had great experiences outside of Miami. However, this was horrible. Every bus, which we were on the first scheduled p/u, were 20-45 minutes late. We followed the app...doesn't help if you see your bus 40 minutes away behind schedule. Unlike other tours, the driver had to take vouchers and produce tickets. Where was the extra staff on board as with other cities? The buses were crowded and hot with no luck sitting on top. There was no in person narrator, strictly dependent on earbud audio. Oh, earbud jacks did not work on the trip to. Trip back, jacks worked but not possible to hear due to wind on top. We purchased tickets for bus and boat. Due to ridiculous wait times, we never made the boat trip. Suggest people utilize uber or lyft because folks basically end up using this as transportation from point a to point b, since there is no narration. Very disappointing and would not recommend. read more

Was a little skeptical before signing up and spent the entire day on it. Some of the tour guides are better at it than others, overall a good value. Got on at 10:30am and got off at 7:00pm. Dude in the hat (Dan?) made it really relaxing and going with the flow. read more

See all

No AC on bus, long wait times (we had to wait multiple busses since they were full), faulty headphone connectors, overpriced for this poor service, tourist trap, avoid read more

I'll be blunt. This tour was HORRIBLE. Probably the worst "city tour" I've ever been on. Although they do offer a live narrator for the city loop, the narration was worthless and really boring. Please look elsewhere if you're looking for a Miami tour. I'm not sure if there's just not much to see in Miami or if this tour was just truly awful or a combination of both. Either way, please try somewhere else. First of all, there was literally nothing to see on the city tour route. The only things the narrator pointed out to us were "oh look you can see a sliver of the ocean" and "this graffiti here was done by x graffiti artist you've never heard of." We didn't go to any actual sights and the tour was just boring. Narration was worthless because there was nothing interesting to point out. Also, the narrator was silent for a large chunk of the 90 minute route. I'm not sure if it'd be better to listen to the pre-recorded audio of if this is just a problem of the tour in general. The bus seemed run down as well. You have to use these really cheap / bad headphones to listen to the narration (both live and pre-recorded) and most of the audio jacks didn't work. When they did work, it was very hard to hear. I definitely prefer companies where the live narration is done over a speaker system since having to use the poorly working / bad quality headphones is an annoyance to say the least. By far the worst part of the experience was sitting on the top deck. The route they take you out on has tons of low hanging branches and trees. We were told we had to duck the full 90 minutes to avoid getting hit, AFTER the bus had started moving. They did not warn us about the branches or not to sit on top until after the first casualty. The only time you are safe to sit up is when you're on the freeway, but then the wind is smacking you in the face. Finally, the bus can't seem to keep time and the driver doesn't seem to give a damn about their schedule. We had to sit and wait 20 MINUTES while some passengers and the driver took a smoke break mid-tour. THAT'S CRAZY! I don't want to sit and wait and have to smell other people's smoke. Disgusting. This obviously put us behind and we were late to every single stop following. Considering that we also took off almost 10 minutes late, this was just appalling. I would never trust this tour company for hopping on and off throughout the day. You'll end up waiting an hour for your next bus. I don't want to rant any further, but I'd highly recommend you look elsewhere. I'd give them 0 stars if that was possible. read more

We booked this through the hop on/off excursion through Royal Caribbean on the day we were headed home because our flight was in the evening and we didn't want to spend all day sitting at the airport. The cloth covered seats on the lower deck of the bus were dirty. And with the 90 degree temperatures and the fact that the bus had no a/c made for a very miserable experience. Sitting on the upper deck was a bit better - there was at least some wind in our hair when the bus was moving (though it was stop and go traffic). But then it started raining and there were no umbrellas or ponchos. We got soaked. Would not book this tour again. read more

The worst experience ever stay away full seating down stairs no A/C 100 plus sweat box driver did not care lots of elderly passengers Poor service read more

First bus never showed called they said next bus be there in one hour. Showed the driver said not on my list can't use this bus. Called office again next bus in an hour but would have to buy another ticket since bus had stopped not their problem driver refused to take rider. Over all I feel I was ripped off and if someone needs a bus I will use grey hound. They seem to have more integrity read more

SAVE YOUR MONEY. Everyone was nice and pretty helpful. You cannot really do more than two stops. So it would be way cheaper to just take a cab or Uber and not rely on the bus schedule. They also take you up on I 95 which to me was too dangerous. We had a boat ride booked through them afterwords and no one told us to redeem our vouchers first. Just told us to go over by the boat and we waited online for over 45 minutes and wound up being turned away to wait online again and we missed the boat. Had to wait another hour for the next one. The boat is not theirs but a Nother company there that they worked out a package deal with. Even the narrator on the bus said the best way to see Miami next time would be to just take a car. read more