Don't waste your money. Absolutely awful experience. All the staff we encountered was rude and truly didn't care about your experience. The "tour guide" was proficient in the use of the word "um" and in reading the bus stop name. The bus exhaust smell was overpowering on the roof and as you waited at every stop. I can't stress enough how your money would be better spent getting an uber to wynwood and little havanna neighborhood. Todd read more

The ticket that was sold on Groupon, was for 24 hours. The initial meet up spot to find the ticket booth was not easy to find. Asking for assistance at the bayside location no one was helpful, it should be stated the booth was next to the Ferris wheel. The bus broke down and had to be moved to another bus. The last bus was at 18:09pm at Little Havana did not come which I had to call an Uber. Not worth it. read more

Big Bus Tours - Bus never showed up at Little Havana for the last pick up at 18:09pm. Hence my screenshot was at 6:13pm, I had to call an Uber. - Bus Tours Near Me - Miami, Florida

My boyfriend and I hopped on a tour after seeing the bus go by Wynwood Walls. The weather was grossly hot and rainy (early May) so sitting at the top of the double decker sucked since the main cabin was full. We were provided with ponchos though. Sitting at the top, you have to be weary of getting hit by tree branches too, but the main cabin was humid from the rain, so the fresh air was a better option. There were three tour options that the ticket was good for. We did the beach tour first. Our guide was lackluster, but still provided great info. We just weren't impressed by her and our headphones kept breaking up (assuming from her mic being in the rain). The driver had a heavy foot and I felt like with his frequent breaking from the traffic, I kept finding myself grabbing on to things so I wouldn't shift. Then hopped on the city tour.... Our guide Ivory really saved the experience for us! The driver Benny was SO much better with the stop and go. He was also mindful of the trees and would move to the middle lane when possible so the people up top weren't having to duck to avoid getting smacked in the face by trees (it hurts. Ugh.). Ivory gave us a great history of Miami and is obviously a native with roots in the city. His passion and personal anecdotes added flair to the tour. He wasn't just spewing facts, but added in side notes and recommendations as we went along the tour. I feel that I matter how cool a tour is, if your guide sucks, then the tour will fail, so props to Ivory for keeping this tour alive for us. We didn't get time to take the third museum and attractions tour since we started later in the day, but would have liked to have completed that one as well. read more

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I have taken Hop On Hop Off tours in many cities, domestic and foreign. Miami is the worst! Over priced at $75 per person, without options for shorter route or multiple days. Narrators were difficult to understand, had no enthusiasm. Equipment was scratchy and difficult to hear. The brochure does not indicate the highlights of the stops. A terrible experience! read more

Tour guides are amateurs relating their own recent memories, rather than than official content. Buses are not air conditioned. This is beyond unacceptable. I paid $100 for a two-day pass, but used Uber for most of my transportation, due to the excessive heat on the buses. Uber was cheaper and cool. Buses were unacceptably HOT Miami is HOT. Buses have been air conditioned for generations. Not these. DO NOT WASTE YOUR MONEY ON THESE BUSES. read more

Badly organized. Unclear and unspecific instructions. First bus driver was rude and did not want to answer questions. The stops they have around Miami Beach are full of unknowledgeable staff. Second bus drive got road rage after a motorcycle cut him off beige the red light. He kept pumping the brakes at the red light. Frustrating experience. Go with a different company read more

Enjoyed this tour and the guides, nice way to spend the afternoon. Took the South Beach tour.

Five out of five for my first ride: Shout out to Michael the tour guide and John Cook our driver for our first tour. Fun and informative. Great views. Thank god for the air conditioning in this bus. Two out of five for my following experience: The tour guides were still nice and were NOT the reason for this low rating. But the bus? Omg the air conditioning in the rest of these buses were horrible. And the Central Bus Station for the tours? Not stellar to put it lightly. read more

We are locals, and bought the tickets to show our daughter and her 5 friends through the eyes of a tourist. Big Bus did not disappoint. I read a complaint about no AC, most of the buses have vents but no AC in other cities, here is no different. So up we sat upstairs!!! We checked in at their Bayside location, we didn't know about the $10 flat fee parking and went to pay $19/day in the main garage (weekdays is $5). Attendant gave us a sinopsis of what we would see, could do and tips where to hop off. Bus left on time, plenty of tourists and tourists wanna-be (us!) We decided to hop off at Wynwood, stop is by The Gate and half a block from The Dinner. It took about 30' additional from the planned route but it was okay, more time for pics! Stop at the Car Museum was not as exciting but the guy inside made us feel welcomed. On the next bus, we got a real winner Tour guide Armando! He was funny, knowledgeable on Miami history and fun facts. We were sorry to hop off in Calle Ocho because of him but the stop was worth it. Ball & Chain was a hit and the walk around was also interesting for the girls. Plenty to browse around and taste Cuban sandwiches, mojitos, Artisan ice cream and coffee. We watched how a cigar is rolled. Took enough time to catch the on time bus, with Armando again! Lucky us! He made our way back to Bayside really pleasant and fun. I don't have any complaint! Will do it again! read more

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I wanted to give a big shout out to Jake on the Red bus tour thru Coconut Grove, ending in Little Havana. He is by far the best host on Big Bus tours I have had. He's very knowledgeable, and has a great sense of humor to keep the trip interesting. read more

We really enjoyed our recent tour with Ivory! We got to see parts of the city and notice things and hear the history we wouldn't have noticed otherwise. We enjoyed the weather on the top of the bus, and got a good lay of the land of Miami so we had a sense of where to go back to visit some more. We were able to see it in it's historical context and see how the architecture evolved through the decades. It made us interested in doing more similar tours in the future in other cities! A special call-out for Ivory in particular, who was entertaining and knowledgeable, and empathetic to his guests on the bus who had various needs. A real gentleman and professional. read more

The kiosk attendant at 12:50ish PM on 11/27/19 was more concerned with getting additional people to purchase tickets than taking care of the customers to whom he had already sold tickets. He didn't say hello when we approached the kiosk. He processed our transaction and didn't provide additional details. We asked the questions we had, and he answered them as if we were inconveniencing him. When we asked for a map, he told us to grab it, even though he had handed it to some people before. He was really rude to a couple that he attended before us as well. On to the bus ride -- the red line bus didn't have air conditioning. The stops didn't have markers, and they were not announced; it was an inconvenience to have to track that on our cellphones. The Big Bus app lagged, so we had to use Google Maps to track it. The tour does not have narration; it's just a bus ride. read more

I was against that kind of activity for so long because they were too touristy to my taste but I was pleasantly surprised to be proven WRONG. The guides and the drivers were engaging and very nice. The things /areas we drove by were great and the guides' narration greatly helped. Thank you!! read more

Not the best experience with this company... Spent 25 days on a ship was a way smoother ride then on their busses. I came to pickup my luggage after the hop on hop off tour, my luggage was sitting in the pouring rain. I was told it would be in a secure, I guess a secure area is sitting on the sidewalk in the open with pouring rain... Now I get to head to the airport with soaked luggage and hopefully it won't be moldy by the time I make it back to the west coast read more

We booked this tour online. Thankfully, the price was discounted and included a boat cruise. We we were excited to learn more about Miami since the brochure stated it included commentary. However, the the recoded commentary was minimal, and was mostly Latin music. Also the app was supposed to provide real time tracking. It did not. A bus showed up at our stop when we were not expecting one. Thankfully, we were waiting or would have missed it. The bus driver didn't stop exactly where the brochure and app said it was going too. read more

If I could give this tour a ZERO star I would. This was the biggest waste of money I've ever experienced in Miami. It was $45 a person for several different tours - to which all of the buses did not run on time, they did not stop at the stops the map says they would, and because of that we didn't even get to get on the tour we wanted to get on. Of course the ladies at the ticket desk didn't tell us the bus wasn't running on time or even on the map stops, because if they did then we wouldn't have bought the tickets. When we were on the bus the tour was absolutely shit. The tour guide just rambled on about absolutely nothing, no history, no facts, would just point at random art and billboards and say something stupid. I am a Local to Miami and I will make sure that no one I know will ever go on this tour. I am so pissed off by how disappointing this was for the money I spent, not to mention I had family in town I was trying to show around. This was the WORST tour I have ever been on in my life. DO NOT GO ON THIS TOUR. DO NOT! read more

Omg...the big bus dropped me off at the filmore, the driver said the next bus would be 5 min...I say there for a hour...while 2 big bus employees were sitting back in the park...not helping anyone...you could not tell if they were working or on vacation...they saw me and knew I was sitting at the bus stop...and never helped...when i questioned them...they told me...that i had missed many buses!!!! I walked two miles to my hotel on Collins....they are very unprofessional...and I will never use big bus again!! Ms Brown read more

Big Bus Tours - Bus Tours Near Me - Miami, Florida

We had a late flight out of Miami International so we had a a bit of time to kill on a Saturday morning. We took the Red Line City tour through Miami. Some of the stops included the Biltmore Hotel, Little Havana, and a neighborhood full of Cuban eateries. We really wanted to check out a Cuban restaurant; however, it was a little too early for lunch. So we decided to take the tour without getting off. You can hop on and off at any of the stops as you like. You just have to pay close attention to when the next bus will come so you don't get stranded or put yourself in danger of being late to the airport. The city tour was very informative and gave us tourists some interesting facts about the development of the city of Miami. I really wanted to take the Beach Loop tour which was a longer tour and we didn't want to get jammed up and have to rush to the airport. The City Tour was fun. We sat on the top deck, got sun burned, and my hat almost flew off 1,000 times but it was worth it! Once you are done with your tour they will shuttle you to the airport. The shuttles go to Miami and Ft. Lauderdale airports. I definitely recommend these tours for people who are looking to learn more about Miami and who enjoy the freedom of being able to hop on and off. read more

Booked online. Paid $84. They cancelled and did not tell us so we hung around but no show.

Terribly organized. The actual tour was good but getting on a bus and then getting the shuttle to the airport was TERRIBLE. No communication and the workers at the central station were unhelpful. We waited over an hour for our first bus, in spite of the fact that one was just sitting there unused. Shuttle driver to get our luggage was beyond rude. Please dont waste your money. read more

The tour, or route I should say, itself was not bad; the service, on the other hand... Hopped on the bus on 9th & Collins (I think; whatever closest to the Art Deco Welcoming Center) and got on a bus with pictures on the windows. We were told to wait to get on, so whoever left on the bus can go sit on the upper deck. I got on, sat on lower deck (cuz I had no choice) and could barely see out the windows because of the stupid tint/pictures they put on them. Whose f-in stupid idea was that? People who got on after me, at/from the same stop, got standing room only. But guess what? The next stop where people got off, they were first to go upstairs. I had no chance of getting up there. This was becoming quite a frickin waste of time. I was getting irritated. After about 4 or 5 stops, I FINALLY got to go up there; only because there was one seat left for a "skinny person". Thank goodness I fit the bill. At that given time. The view from upper deck was definitely nicer. Stopped at Bayside to hop on another bus. Luckily this time I had no problem getting a seat upstairs. Just when we were about to take off, the guide/narrator shows up with a bag of ear buds and asked whether any of us needed them. Having no idea what they were for, I asked, "For...?" Without answering MY question he asks me, "Do you speak English?" (Uh, RUDE!) I answered "Yes." And then I think he said it was for other languages or something. But I still can't get over how rude he just was. At one point during the tour he pointed out another tour bus/company and started bad mouthing them. He stopped shortly after, perhaps he caught himself, but that lack of professionalism already surfaced and wasn't something he could take back or erase. read more

We got a two day Premium tour, that comes with the boat tour. I am a Miami resident, but thought that the Hop on and off with the double (open) deck would be a great (and safe) way of showing the city to my family that was visiting. I do understand that we took the tour on a super busy week (between Christmas and New Year) but boy, what a huge disappointment and annoyance it was. First, we arrived at Bayside to start the tour almost one hour prior to the 10am starting time of the tours. It was already packed (not the company's fault) but to make things worse, there was no direct information or visual aid to help us find what was going on. We had no idea that we needed to redeem the tickets prior to boarding the bus (which makes no sense because we already had our QR codes), and after talking to 3 different people in 3 different lines, someone finally SCREAMED at us that we could do it in the bus line and that we had to run before we missed the bus. We (literally) ran to the bus, the driver printed out our tickets that contained the bus QR code and, on the bottom, the boat tour ticket. We did two full circuits with the bus and by the time we tried to board the bus in Miami Beach, to get back to Bayside, we had people invading the bus and passing in front of us. The poor bus driver was terrified, and there was no other team member onboard to help her (the busses in the morning had the driver and another helper on it). We had to make a huge scene so a family that was waiting for over two hours (with 3 busses going by and not allowing them to go in, because there was no seats available) could board. Little we knew that that was the last bus of the day and we wouldn't be able to make it back if we had missed that bus. After all that, we came back the next day and tried twice to board the bus, but the lines were impossible, and the screaming crew was extremely rude and incoherent about the waiting timing for the next busses. They tell you that the next one is 30 min away, just for another crew member scream to the line that there will be no other buss for another hour. So we gave up on taking the bus on our second day (for which we paid for) and went to the boat line. We saw the lines before and knew it would be crazy, so we got there 1 hour before the next departure time. After waiting in line, before we were about to get in, we learned that we actually needed to redeem the ticket, AGAIN, at the boat company boot. No one, at any time, told us that, and there is no place where this information is available. But wait, not only we needed to redeem the tickets, we had to SCHEDULE the tour. And the only available times were at night, so we were stuck for another 4 hours at Bayside waiting for the boat tour, not being able to take the bus because they were late and no one was giving us any info about their schedule. The biggest problem, besides the lack of information available anywhere, is how the crew treat the clients. I was never, ever, screamed at like that, by anyone, much less a service provider. I've done these tours (double deck hop on and off bus) more than 10 times across USA and other countries, and never saw anything like it. I could forgive the delays and lines, because they can't control that, but the miscommunication, the lack of information available ANYWHERE, and the rudeness of the crew are unforgivable. Money wasted. PS: the bus tour is nothing special, but the boat tour is really beautiful, and going at night actually gave us the chance to see the city's skyline in a very beautiful way. The use of masks were not reinforced anywhere, in the bus or boat, so if you want to be safe, you better avoid it. read more

We participated on two tours, one to the Miami Beach and one to Miami city. This revive is for the city tour and the guide Armando. From the word of mouth, we did not have the greatest expectations for the City of Miami. But we were wrong! We got to see many interesting parts of Miami city. Armando, the tour guide added a lively and funny touch to the whole tour with sound, songs, good stories and a incredible knowledge of his town/city. He (tour guide Armando) made this tour very special and probably a lot better than the prerecorded tapes that you usually find on tours like this. read more

This tour is a good way to get a ride from one place to another throughout Miami but as a tour I was not satisfied. The city tour was pretty good. We went around 11 so it was a nice temperature. Stopping in Little Havana for lunch was my favorite. However the beach tour was not great at all. The tour DOES NOT go along Ocean Dr or the beach at all even though it shows it on the map. You can get off and walk to the bus but you will not see any beach from the bus. Basically you just spend the whole time just sitting in the heat (bottled water available would be really nice actually but it's not offered so make sure you bring some) traffic and construction. You do get to see a few cool things like the art deco buildings and millionaires row but it's not work being on a bus for an hour and a half. Also when the bus got "ahead of schedule" they would stop for up to 5 minutes to kill time and both times it was in the blazing sun. Overall a nice idea for a way to see all of Miami but it's not good if you're short on time and won't get off the bus much. I don't recommend it. read more

Great way to see the city and get in all of the important sights! I was visiting Florida and only had 1 day in Miami, didn't really know what I wanted to see or do so this seemed like the best option. I really wish I'd read the reviews before I'd booked and suffered through some of the horrid tour guides that I had to deal with. We did all 3 tours. First tour, the green tour was the tour that the ticket booth guy said we would love the most-we'd get to see lots of art and culture. Sounded great! Cut to our tour guide telling us that it's only been about two or three weeks since they started this loop, and I can see why. It basically brought you through parts of Miami that the general population doesn't really need to see. No one got off at any of the stops, because we were in the middle of nowhere. We did see some cool graffiti, but that was about it. I would not recommend the green tour. Also, the tour guide was a little cheesy, made really bad jokes and kind of seemed to just read whatever he saw ("Oh, there's Burger King"-what?) instead of actually being versed on the city. The second guide we had for the Downtown/City tour (Red loop) was named Ellie (I think?) and was AMAZING! She was so knowledgeable and really seemed to have a love for what she did and a love for her city. She had tons of information to share and was able to add personal touches that really made it so enjoyable. I would give her five stars! The last tour we did was the blue/ocean/South Beach tour. HUGE disappointment. The tour guide, June did not seem to care about anything because it was the end of the day and the last tour. We were supposed to use headphones for a pre-recorded tour, but the recording was all static. but none of the stops were ever announced. People missed their stops and had no clue. She basically sat there, not doing anything. I was not impressed and now know nothing about that entire part of the city. read more

While visiting Miami, we ventured upon the "Big Bus Tour". It was a quite enjoyable experience. There are basically three tours (red, green and blue lines) that take you on ventures through various parts of Miami. The tour guides are very friendly and informative and create a very casual atmosphere. It may take a bit to grasp the scheduling for the buses. They overlap somewhat and since this is a "hop-on-hop-off" tour, you can explore various areas of the city and, if you time it right, grab the next bus to continue on your journey. The buses run pretty close to schedule. You have 48 hours to experience the three lines, so no need to rush the first day. I recommend this tour. We enjoyed it. read more

The tour hit all the high spots and was a convenient way to maneuver thru the Miami traffic. However the sound system was actually a 1 star. Static was very bad and st times no audio. We could see the guide talking but no sound. We were not the only ones having trouble. The information provided, when we could hear, seemed very good. When the seating on the top level was full we were forced to did downstairs. That in itself is not bad. No air conditioning and the covering over the windows that obscured the view and with no sound was a big problem. I wanted to give a 1 star but it was convenient. If we had to sit downstairs we would have asked for a refund. read more

The tour guide makes or breaks it. I thought about writing two reviews, to represent the two different tour guides i had on the Beach-bus tour and the Downtown-bus tour, but... I think in the end it is luck of the draw. The cool thing is, if you get a crappy tour guide, YOU CAN JUMP OFF. I was traveling with my 98 y.old grandmother, so we just stayed on the whole ride and sweated. The traffic on the beach-bus was bad, and the tour guide didn't know what to do with it. He just sort of stopped talking and we sat. in traffic. I don't remember much of anything except trying to get a tan on the top deck. We didn't eat between so we got a juice and went to the bathroom at the mall. The red bull juice I got was... room temperature, which was kind of a massive let down considering it was the peak of summer in Miami. ((but that's not BBT's fault, just note they don't provide any refreshment) On the NEXT bus, the tour guide was witty and funny and making jokes and teaching us interesting information and more. I don't think the beach-tour lacked cool info (we visited because my grandfather was stationed there during the war, and my grandmother had some pretty cool stories of her own) but the quality of the tour guide really makes a HUGE DIFFERENCE. TIP: try to get Michael as your tour guide. He's kind of younger and his driver was Carlos. More on gma's experience: The heat kind of exhausted us all, and the total tour time took us from about 10am to 2pm, including the time we waited between tours. Otherwise they were really accessible and friendly and let us put her walker on the bus. It was a nice way to get around the city with someone who can't walk long distances. TIP for getting there: If you stop when you see the little stand from the road, the taxi will drop you off about 500 meters from the buses. If you don't want to walk, get the taxi to go right up to the outdoor mall area. read more

This was a weird one for us. We love doing these hop on hop off tours as a way to orientate ourselves and learn things about a new city but something about this tour felt off!! There is both an audio guide and a live guide, but they both talk about the same thing...or at the same time. You can also barely here the love guide with all the wind..so we just ended up going with the audio guide. The information also felt a little boring and repetitive ...but maybe there isn't a lot to say about Miami. Lastly, no sign of the free beverage and food coupons offered in the advertising. Seems like a way to get you on board without ever delivering! read more

The idea is great, but it really depends on the tour guide! One guide did not even bother to "guide" but put on "narrative tape", never checked if the tape was in sink with the route. Was rude too: asked for a TIP at the end of the tour.... To Improve Promptness (TIP), well....... read more

Big Bus Tours - Bus Tours Near Me - Miami, Florida

Waited 45 minutes for the 11:45 bus from Fountainbleu. I called and Lynn said the bus is broken. On the red loop at 1:30 the bus's air conditioning wasn't working . FIX YOUR BUSES! read more

Big Bus Tours - Broken AC. - Bus Tours Near Me - Miami, Florida

We had a day and a half to see Miami. Spent our full day with Big Bus, and for us, it was the way to go. Hop-on, hop-off service allows you to spend extra time in the stops you want to see more of. Was about the same price as some of the boat tours that only last 45 minutes, and Big Bus still runs in the rain - the boats don't. Don't forget the sunscreen! Tip....we were able to talk down the price some, and spent $99 for two adults and a kid. read more

This is quite honestly the worst bus tour I have ever been on and I can't see why anyone would spend their money doing this. In all actuality, I have been on another bus tour that was equally as awful. It was the Big Bus Tour of Las Vegas and it was just as bad. I think from now on, I'm staying clear of Big Bus Tours nationwide. This was an option to get to the airport from a cruise I had been on. You would have the ability to hop on/hop off in Miami while they held your luggage and at the end they would drop you and your luggage off at the airport. It sounded like a solid alternative to renting a car or an Uber - wrong. They loaded us onto a double decker bus which left you with the option of being on top, ducking tree branches and being completely exposed to the sun or inside the bus which had little to no a/c (it was actually hotter inside the bus than outside) and breathing bus fumes. The guide was completely ghetto and not informative at all. He had little information to offer about the actual stops on the tour, which would have been helpful to a bus full of out of towners who really only had time for one stop before the airport. He also failed to give us any of the pertinent information about gathering our luggage and getting to the airport. We asked and he told us that he would get to it, but after getting about halfway through the tour without any information given, we called the corporate number to find out where to go (they were helpful). The "facts" about the city were mildly useful and reminded me of something I'd read on the back of a soda can. The guide was completely unprofessional during the entire tour, including stopping it at one point to get off the bus to get something to drink, announcing on the speaker that he hoped to leave work early because it was Friday, he wore his pants low enough I could see his butt and underwear, he also opened up the door to cool himself off while the bus was moving and he solicited for tips multiple times for this amazing service. Once we got to the spot to meet for the airport transfer, the bad times just kept coming. They were taking us in a van rather than the bus - which I was fine with. Except that they had overstuffed the van and it was an extremely uncomfortable ride with a woman basically sitting on my lap for the hour long drive. The air conditioning in the van - also pretty non-existent. I couldn't get off the bus and out of the van fast enough and will make sure that the next time I see the words "bus Tour" anywhere in my travels that I run the other direction. For the $60ish dollars I paid for this, there are so many other transportation options that would have been far less miserable. read more

My husband and I did this tour on 2 separate portions of our vacation. We did the Green-line only the day of our cruise, and then organized another tour for the blue and red lines after we disembarked in Miami. I'll talk about each tour individually. The Green Line: This was by far one of our favorite tours; with some exceptions. My husband and I are REALLY into art and art districts, so this appealed to us. They told us that this was a new tour so they were trying it out to see how people liked it. It was being sold as an "art" tour. This tour has pick-ups every 45 minutes in midtown, and our tour guide was very knowledgeable. The graffiti art was absolutely amazing in this area. It is/can be sketchy at times. There are strips of high-end areas, and then not-so-safe areas. We were told to ask our guide and they would let us know if a stop was safe. Since they only had pick-up every 45 mins and we have to be at port on time, we did not get off the bus; however, had we had the time we would have. My suggestion to the tour company: if you are selling this as an art tour, then I would recommend slowing down a bit at times to allow people to take photos - especially since some areas really aren't good to be in at times. However, that being said, we loved the tour. The Blue Line: I believe this one was Miami Beach, South Beach, etc... This was our second favorite tour. The most amazing thing for us was seeing all of the Art Deco buildings from the 1930's. It's like stepping back in time. We absolutely loved it. We never got off to walk around, as we were able to get shots pretty well on the top of the bus. Minor grievance: the mic went out on our tour guide as we were departing the original station. They should check them before departing; very difficult to hear him with all of the wind, honking, etc... The Red Line: It's marketed as Little Havana, but really only 10 minutes of it is actually in Little Havana. We got to see areas like coconut grove, and some interesting architecture, but other than that, it was really disappointing. The hubster liked this one the least. I rather liked it, but to me, this showed people how Floridians really live outside of just the downtown areas of Miami - not everyone owns a 1.5 million dollar condo. Little Havana reminded me of the neighborhoods back in Los Angeles where I grew up. To me, it felt like home. We never got off the bus, but there is a stop in Little Havana that is one Cuban restaurant after another. If you want to experience Cuban food, and are waiting for a cruise, etc... and staying in downtown, don't go to Bayside. Come here. So many more options, and from what we were told back at the station from some people who were traveling with us from our cruise, it was much better - not touristy. My only other issue with this tour was that it was an audio tour, not a tour guide led one. We were not informed of this. We would have gladly waited the additional 20 minutes for a tour-guide led bus. All-in all we loved the Big Bus tour. I think that it is a missed opportunity for the company to not sell individual line tickets. We had to pay full cost just to ride the green line, and it's only 45 minutes compared to the 90 minutes of the other two lines. I would recommend this tour if you're on a time crunch and want to see the most of Miami, FL. read more

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I typically enjoy hop on hop off tours and find them a great way to get an overview of a new area. However, this tour was very disappointing. Here's why: 1) The person advertising falsely told us the busses come every 20 minutes (it's every 30 minutes). 2) They failed to mention they all take a 10 minute break at certain stops. 3) The acoustics are absolutely terrible. You can barely hear the live narrator, let alone if you try to listen to the recorded vision. It's Miami, so of course it's hot and they make no false claims about it being hot, but keep in mind that there's no air conditioning and space on the top of the bus is limited. I wish I had taken the free trolley instead...... read more

An ok hop on hop off tour compared to others. The first guide was so low key we thought he was on weed. The second guide was hard to understand. The third guide, Josh, provided no information except to say Little Havana was fighting back against the encroachment of Miami's evil financial district. Mostly he talked about restaurants and bars he liked - (and was probably getting a kickback from). The third guide, Ivory, was a star. He did the Miami Beach tour and told a history from the great freeze of the 1890s that drove farmers and field hands to southernmost Florida. He pointed out the Art Deco hotels and showed the hotels evolution from the 1920s to the 1950s. None of the other guides could stand in Ivory*s shadow! read more

Minus 0 is the rating Big Bus Tours deserves. I am not trying be disrespectful to the positive reviews for this Hop on Hop off bus company but i feel they either work for this lousy company or they are friends of owners. My wife and I, on June 25, 2019, paid for a two day ticket for Big Bus Tours in Miami, that was our first mistake. After this story you will know why we didnt use them the second day, which we paid for. When we got on the Hop on Hop off bus, there was NO air conditioning, It was 100 degrees, the hottest day in Miami history. windows cannot be opened, it was so hot in the bus that the driver had to pour water down their shirt to try to cool off, ridiculous. Shouldnt one be able to take pictures from the lower level windows of a tour bus?, the windows have screen material on them interfering with viewing the sites and picture taking. We SUFFERED for almost one and a half hours. We couldnt take it anymore and hopped off at a Marina that had stores and other Hop on Hop off buses that belonged to Big Bus Tours. We went to a store and drank about five bottles of water to cool off. My polo shirt was soaking wet, so I had to buy two tank tops and a t-shirt from the Nike Store, the bill was $85.00. I put on one of the tank tops and we hopped on a different Big Bus Tours Hop on Hop off bus to go back to our hotel and It was super hot as well. By the time we arrived back at our hotel, the new tank top was super wet with sweat. I read other reviews about this company on other sites that made hot bus complaints months before my review, which means ownership of this lousy bus tour company knew about this issue and have done NOTHING ABOUT IT. THEY CONTINUE TO MAKE MONEY FOR HORRIBLE SERVICE. THEY DONT GIVE A DAMN ABOUT CUSTOMERS PERIOD AS LONG AS THEY'RE GETTING PAID. This companies poor outside workers and drivers suffer big time, which really lets me know they dont give a damn about people, they only care about money On the second bus a little boy was so dehydrated that his eyes were very red and was falling asleep from the heat on the bus. Rent a car or drive your own car if you can, obviously you can hop in and hop out as you please, or do research for tour bus companies that have air conditioning, make sure before you pay for tour bus ask if it has air conditioning. NO AC IS INSANE, THIS IS MIAMI. Trust me if you use this company you will regret it, ABSOLUTELY. This is a picture of the screened in tour bus window, no it's not overcast, or foggy outside it's the screen in the window of the tour bus, clearly one cannot see clearly out of their windows or take good pictures on the lower deck, site seeing....REALLY??? https://mail.aol.com/webmail/getPart?uid=AMKpqJ1uknZaXS9WnQVTSDXADYg&partId=2&saveAs=20190625_142456.jpg&scope=STANDARD read more

Holly molly! This was the biggest waste of time. We wasted a whole day. The drivers and staff were extremely rude. We caught the first bus in the morning and went to one place for an hour. After we entered the bus again we were kicked off ! At the next stop and told another bus would be by in 45 minutes. After waiting another hour ( busses were not on schedule ) we entered another bus and were kicked off again. They needed a break. So after finally getting on another bus they told me to read a paper and sit down I should know the routes. WOW ! Just wow the lady was extremely rude. I have always used Big D tours all around the world to examine the city after this I will never use them again and will go with a local private tour guide. There was 6 of us who went and the whole party feels the same way. Don't take this tour it's Horrible and once your in the bus to hell there is no getting off. I contacted customer service they told me sometimes things are out of their control and bus drivers get stressed. Don't book them take a Uber or get a private company ! read more

Brief impressions: hot NO AC dirty windows hard to see out cramped uncomfortable seats steep stairs to upper level tree branches on upper level a real hazard surly attendants lack of information about route find another bus line if I were you can't give less than one star read more

Big Bus Tours - Big Bus from the back - Bus Tours Near Me - Miami, Florida

On the first bus (the Beach Loop) Linda was a very well informed tour guide. We should not have "Hopped off" , the second bus on the "City Loop" had a guide who did nothing but tell you about local sales and what was happening next month (we won't be here next month). The driver kept pumping the breaks and jerking us around. The second bus had broken speakers in the front and it was difficult to hear the constant sales pitch from the second guide (perhaps that was a blessing). All that aside, the tour was a great way to see Miami. Don't forget the sun block and watch out for the trees the city hasn't trimmed! Thanks, Linda for a great time! Perry & Pat read more