I made a reservation at the Covent Garden restaurant and clearly stated that I wanted it arranged for a Saturday night. I received an email confirming the booking but realised just before arriving that staff had incorrectly booked the table for the following day. I informed the General Manager, Adrian, and Reservation staff, Isabella, that I had intended to meet a prospective American client at Big Easy and I was motivated in choosing the restaurant due my clients love of barbecued food. When I informed staff of the booking error, they were so rude and arrogant. They accused me of speaking incoherently and questioned my integrity. I was appaled by their behaviour and livid at their insensitivity. They didn;t even try to accomodate me and blamed me for everything when they were in the wrong. They failed to realise the serious implications of their error and they were not at all concerned of the compromising position it would leave me in with my prospective client. They were actually racist and told me to speak proper english. Instead of learning how to make American food, Big Easy needs to learn the art of American customer care and service. Will never attempt to go here again. I will be speaking with Paul Corrett and seeking compensation for loss of income and reputational damages caused by Big Easy's negligence. I challenge Paul Corrett to speak to me about the extremely poor experience I received from his staff. I will be more than happy to give him and his staff free advice on how to treat customers - something many of my clients would cherish for free. read more