Chip did a great job with both of our bikes and was very thorough in his assessment of what needed…read moreto be done. We were really grateful for his flexibility in scheduling and that he was able to do the job right outside of our home without the need for loading and transporting the bikes. Very knowledgeable, friendly and responsive to questions. Would not hesitate to use again in the future!

I asked for a tuneup for 2 bikes. To his credit, he could…read morehave patched both bikes and taken the money but for 1 bike that was the affordable type, he described the pros and cons, made hiis case and it wasn't worth it indeed. So 1 bike out. The issue is with the other bike. He got it up into what seemed like a prime condition, I rode it once when he fixed it, it looked good. So I hung it up at the garage and didn't ride it for a couple of weeks. Then I noticed that the front tire was flat again. I tried to put air in the tire on my own, tried 2 different pumps but it seems the valve was losing air while the pump was pumping. He said it seems my pump is messing up the valve. I should get a new pump and then replace the tube. I mentioned I never rode the bike after the tuneup and this is the first time I tried to put air in the new tires. How can it be that I need to replace the tube that he had just replaced during the tune up. I even asked for a quote, he simply ignored me. It's definitely good value for money but either there's a character issue or he's terribly busy. Either case, my bike issues re-emerged 2-3 weeks after the tuneup with literally 0 rides, hence the score.

Expert services @ competitive pricing with an expedited turnaround. Very professional & courteous…read more Brandon explained the potential complications of the repair but was confident in the outcome that he achieved. Very much appreciated his communication & expertise! Highly recommend this shop for all your bicycle needs

I need a tune up for a bike that hadn't been ridden in several years. I took my bike down and they…read moreare great. They are extremely friendly and knowledgeable. I would recommend them hands down to anyone needing a bike or work done. They have all kinds of different accessories etc. I read a few reviews and it looks like they have had some drama in the past but I think that's just a one off event and not something that was just randomly planned. They are good people and once again , if you need bike service, do see these people.

Awesome dude ....! Mr. Nate was kind enough to fix me up good despite his busy schedule...AND...the…read moregreat conversation was free!!! Definitely do business with Mr Nate here on out..they say when you find a good mechanic..stick with him he's worth his weight in gold! Awesome dude ....! Mr. Nate was kind enough to fix me up good despite his busy schedule...AND...the great conversation was free!!! Definitely do business with Mr Nate here on out..they say when you find a good mechanic..stick with him he's worth his weight in gold!

Nate from BikeMedics is hands down the best dude I've met in years! He had me laughing from the…read moreget-go, which was such a nice welcome and an awesome way to start the week. Beyond being a genuinely great guy, he is insanely knowledgeable about bikes. He shared that it's been his passion since he was a young kid, and it absolutely shows in his work. He serviced two of our bikes (an ElliptiGO 8c and a Schwinn Sivica comfort cruiser) in less than an hour. Working right out of his BikeMedics van, he swapped out the brakes, lubricated the gears, and even washed them both down so they looked as good as new! He got everything done perfectly on the spot. But the absolute best part was that he actually took the time to show us how to properly operate the bikes. He shared some great tips and tricks, and even taught us how to fix small things ourselves in case they ever break. Nate is officially our forever bike guy. Do yourself a favor and skip the big box stores: you'll get way better service, learn a lot, and possibly even save some money by going with BikeMedics. I really appreciated the convenience of his mobile setup and his top-tier service. If you need bike repairs in Dallas, look no further. Highly recommend!

Love this shop! We purchased two new bikes as Christmas presents for our boys here. They were super…read morehelpful and patient, and we ended up with the perfect bikes. They built them and had them ready to for pickup on Christmas Eve.

These guys are awesome! They have everything you'd ever need, the store is immaculate, and the…read morestaff is friendly and helpful. I recently walked in with a 30-year-old wheel and a flat tire and tube that were neither standard nor easy to replace...and they stopped what they were doing (building a bike) and helped me find a suitable replacement, did the work and sent me on my way. When I thanked the tech for dropping everything to help me, he simply said 'that's what we're here for'. I was kind of in-shock because of how lousy service has become at other retail, fast casual restaurants, etc. Great work guys.

This an excellent local bike shop! In the heart of Downtown Keller…read more I joined them for their Monday Night ride and the ride leader Aston noticed my seat looked low. He set up me up with a fitting with Ray a few days later. The fitting made a world of difference and I felt like I had a new bike! I had to change saddles a week later and knew it was off just a bit. I stopped in on a ride and Ray spent another few minutes to make sure it was positioned correctly. While the bike business is booming they always seem to make time to answer a question or two or help out when needed. Keep in mind I'm riding a 10 year old bike so I'm not in there throwing money around to get service. It's just what they do. It's great when you find a business that goes the extra mile these days and they do it with a smile and professionalism not always found these days.

While we have used this shop multiple times in the past without issue, our most recent experience…read morewas unacceptable. We spent over $200 on a new brake system for my 12-year-old son's e-bike, only for it to be returned to us with non-functioning brake lights. The shop failed to mention that the new system would disable this safety feature, and we only discovered the hazard when a friend pointed it out. When we reached out to rectify this, the shop was unwilling to help. Other mechanics have since confirmed the entire system must be replaced again to restore the lights. I am incredibly disappointed that my son's safety was disregarded. We will be taking our business elsewhere.

Big shoutout to Phillip for fixing my son's bike in 15 seconds today! I called 4 shops and the…read moreprevious 3 refused to help me today, but luckily I called Trek in Coppell. I told Phillip that my issue was simple, but I simply have very little bicycle knowledge. He replies, "bring it in, we will fix you up immediately." Great American service that just doesn't exist like this anymore. Highly recommend asking for Phillip for all of your bicycle needs.

Absolutely wonderful experience. Out bike was taken care of and we were helped by the staff as we…read moretried to find our helmets, the right sized bike etc.

I flew into Dallas with my bicycle to continue training for an upcoming race. After reassembling…read moreit, I needed some brake adjustments and stopped by Bike Mart Richardson near closing time. Despite the late hour, they welcomed me in and provided exceptional service. I came in expecting just a brake adjustment, but they went above and beyond--tuning my derailleurs better than they've ever been. The bike ran like new when they finished. They even took the time to recommend some great local training routes, which was incredibly helpful since I'm not from the area. The combination of their technical expertise, willingness to help at the end of their day, and genuine friendliness made this a memorable experience. If you're in the Richardson area and need bike service, I highly recommend Bike Mart Richardson. They turned what could have been a training setback into a seamless experience. Thank you to the team for taking such great care of me and my bike!

Took 2 bikes in to Bike mart Richardson for a tune-up. 2 weeks later they called me and I approved…read morerepairs. They then called me and told me the bikes are ready. Went to pick them up. They wheeled out a bike with 2 flat tires and no repairs completed. Horrible overall parts and repair service and way overpriced. $20 to change a bike tire plus the cost of the tire. GO SOMEWHERE ELSE!!!!!

The staff was amazing. They were very informative and made suggestions on what was needed Our bike…read morewas repaired and was ready when promised I would definitely recommend them to others. Their prices were very good.

Stop selling me service I don't need, stop being cheap. The pushy salesmen need to stop coming off…read moreas desperate. The corporate culture here by Mike Tenbusch needs a refresh.

I have came by two times as of lately while I venture into cycling and learning about fits and…read morebikes. Matthew has been one of the greatest people to talk to regarding just about anything on a bike. He's very thorough and explaining what would best work for me and suit me specifically while being very inviting into the sport. I would highly recommend anybody come out here and talk to Matthew as he's extremely knowledgeable and really knows what he's doing when it comes to cycling. I didn't expect to be met with such positivity, especially in a place where I would be worried about sales being pushed down my throat and met with the complete opposite. Their level of customer service is beyond exceptional, and I know that I'll be shopping with them indefinitely.

Friendly and knowledgeable, they want to take care of your needs on spot if at all possible.read more