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    Big O Tire Store

    2.9 (74 reviews)
    Closed 9:00 am - 4:00 pm

    Get pricing & availability

    Response time

    1 day

    Response rate

    50%

    Services - Big O Tire Store

    Tire balancing

    Tire installation

    Tire Pressure Monitoring System repair

    Big O Tire Store Photos

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    Recommended Reviews - Big O Tire Store

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    Part 2 of 4 of my horrible review for PV Big O Tires since Yelp only allows so many characters.

    PART 1 of 4 (see attached pics for parts 2-4 of 4) *I would absolutely be giving this review a single star (or no stars if possible) except I think this review should be seen by anyone wanting to utilize PV Big O and don't want the single star rating to get filtered out so most people can't see it unless they tap on different areas revealing the info in the 1 star review). What a nightmare from beginning to end with Big O Prescott Valley AZ: End of Feb/beginning of March 2023: bought 2 new tires. Store applied new tires. Immediately after: the car was shimmying/shaking starting at 55mph. Took car back the same day and reported the problem. I was told "we aren't charging you for replacing all of the lug nuts we changed the 2 new tires = $99). After they fixed it, I drove away to finish getting ready to leave for a roadtrip the next day... EXCEPT, the car was still shaking but now starting at 40mph. When I called to report the 2nd round of shimmy/shake and make an appt for early in the morning (which greatly pushed back my road trip departure time), I asked what was found on the alignment check. BTW The "FREE alignment check" was supposed to be completed the first time I brought in my vehicle to get the 2 new tires AS STATED on the appointment confirmation and order page when I completed the request for appt online. I foolishly assumed this was done b/c I was told "oh yeah, I know that's on there but we don't do the check unless you specifically ask for it." was told they were too busy to complete an alignment and I'd need to make another appointment outside of the one already made for the next morning. Went in the next day for my scheduled and reported what was happening. Against my better judgement, I bought 4 new tires because I just wanted to stay safe on my road trip and requested an alignment. The manager explained she could give me a "deal" if I bought 4 tires and one of them would be "free" and promised the alignment check would be completed and results would be provided so I could make a decision if I wanted to make the recommended adjustments. All services were completed with 4 new tires and alignment corrected. Finally, I was on the road a couple of hours later sans shimmy or shake. I kept receiving texts from "Kevin" to "please leave a review". Mind you, Kevin was the guy who kept downplaying my (a woman) concerns during all phone calls and in-person interactions until the next day when I was able to talk to the female manager... boy, how Kevin's tone and attitude seemed to miraculously change overnight. Anyway, here we are 3 months later with 2 tires on the complete opposite side of the car (driver rear and front passenger) developed sidewall bubbles with the rear tire now presenting with a hole at the base of the sidewall tire bubble. Hesitant to go down there directly b/c I didn't want to get stuck buying new tires from a company which I've had nothing but problems with, I decided to call and explain the issue to see if my 3 month old "bad" tires were under warranty or could otherwise be replaced. I spoke to the female manager who explained they could repair the tire if there's a hole in the tread... ma'am this just explained where the location of the hole is located. She then explained "and it looks like you didn't get the road hazard protection" because "sidewall bubbles are considered a cosmetic issue" and my "only option is to purchase 2 more tires" if I "don't feel safe driving with the bubbles". I said, "Ma'am, there was no hazard protection offered to me. Just like I told you, I was heading out for a long road trip immediately following so if one was in fact offered to me I most certainly would have added that onto the purchase." So, now I'm at Discount Tire in Prescott. After doing a walk around of the car with the attendant who found a second bubble in the still inflated front passenger tire, he explained I would also need a whole new set of lug nuts. I mentioned Big O's "charity" move announcing to the whole store they "put a whole new set of lug nuts on all 4 tires but wouldn't be charging me the $99 it usually costs". The DT attendant "Thomas" looked closer and said, "Oh wait there are 2 new lug nuts on 2 of the wheels, sorry about that." I confirmed he meant 2 new lug nuts total or completely new lug nuts on 2 of the wheels. He confirmed only 2 lug nuts total and showed me exactly what he was seeing. So we walk back into DT and Thomas told me I only needed 2 tires but could put on 4 if that's what I was interested-in and showed me comparisons between the tires I have currently (including price and the ratings of each tested element of each) and the ones he had available. Thomas also confirmed there wasn't any additional roadside service up sale I needed to add to ensure my tires would be replaced in the event they were unfixable.

    this is what I pulled out on my engine area. You can see the wear marks from the belt
    Roe R.

    I reached out to the owner Russel @4808543577 for help with my check engine light issue, absolutely no response. With everything that went wrong at Big O PV I forgot to mention. When I picked up my car the first time. I sat in the drivers seat only to discover that my left side column, my sun visor, and glove box, and my door handle had been covered in grease and dirt. When I showed the sales person James.. he said and I quote "not again" he then grabbed some cleaning supplies and cleaned those areas... moral of the story is, this is common. Luckily I had nothing for them to steal or I might be writing a different review. Russel doesn't care after you have paid your invoice

    Diva D.

    I want to give a huge shout out to Ed, of Big O, tires for being a fabulous human being, I had a flat tire in the early AM yesterday and I limped into the Big O parking lot and Ed, like a neighbor replace the tire with a loaner as they didn't have my tire in stock, did not charge me a dime, got me out of there and off to work and ordered my tire and is putting the new one on today! I'm a long time local and he treated me like a friend and a person in need and he did so with kindness and humanity! I will never buy a tire anywhere else! Ed, you rock! So does Big O!

    Axle

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    5 months ago

    Scheduled appointment on line. great customer service and used a coupon too. Friendly staff.

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    23 days ago

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    2 years ago

    Stop by for a low tire. They got me right in and took care of the tire issue. It was a bit of a wait but well worth it.

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    3 years ago

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    5 years ago

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    3 years ago

    Prescott Valley location is the best. Celina the manager is so helpful, along with all the staff. We are always happy when leave here.

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    7 years ago

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    4 years ago

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    Russell L.

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    2 years ago

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    4 years ago

    Great customer service. Quick and ready even though they were slammed with a ton of work. Discounts available but you need to ask.

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    6 years ago

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    4 years ago

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    5 years ago

    Still wiping grease off door handles, steering wheel, dashboard and inside of doors. Not professional.

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    Russell L.

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    7 years ago

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    Page 1 of 2

    Ask the Community - Big O Tire Store

    Hey guys! Quick question what's brand of tires do you carry?

    We carry all major brands as well as our Big O Tire brand that has the best warranty in the business!!

    View All 2 Questions

    Review Highlights - Big O Tire Store

    We were in Prescott AZ last Sunday for a Softball tournament when our minivan started acting up.

    Mentioned in 4 reviews

    Read more highlights

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    The guys at Southwest Auto Clinic are first rate. they got…read moreme in quickly, did the repair in less than an hour at a very reasonable rate. I would definitely use them again and highly recommend their service.

    Big O Tire Store - tires - Updated June 2026

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