This store is owned by serious slime balls. Got a quote a few weeks ago to replace rear struts on my daughter's vehicle, and today the price was 40% higher. Claimed that the guy I got the quote from hadn't worked there in more than two months. Not only was the price 40% higher, it was 20% higher than two other mechanics I talked to after the jaw dropping change in price. Gob smacked. I've been a loyal customer to this brand for more than a decade. Big O will be getting exactly ZERO business from me EVER again. read more

Wow! Great service! I almost never let anyone work on my truck, but I need to get and alignment bad! So I went to these guys and I talked to Gina. She was polite and very helpful. They said It would take 2hrs but only took 1hr 30 minuets. They performed my alignment quick and accurate. I will be telling my friends about it. read more

I originally gave a five star review. I got a brake fluid flush, synthetic oil change, four new wheels and an alignment. They never put the oil change sticker on , one tire is 39lbs one is 33lbs one is 36lbs and one is 37lbs. Like I said I just bought four low profile tires with the warranty now I'm beginning to think the only reason I got such a good price was because my wheels are all at different pressure which will cause them to wear unevenly forcing me to get new ones sooner. They never cleared the oil change needed so it's still has the annoying occasional beep , I won't know when three thousand miles has passed so I won't get the tire rotation at 3k miles as stipulated in their warranty. I now have to waste my time and go back so they can fix what should have been done in the first place. For price I would still recommend them just make sure you Ck you're car out thoroughly once they tell you it's ready. Make a ck list while waiting and make sure everything's done They put a patch on the sidewall of my sons Dodge Ram. I'm going to show them the pathetic work they did and how they put anyone who rode in the trucks life in danger by doing this repair. Everyone in the Auto industry knows not to put a patch on the side of a tire because it is unsafe. They lost me as a loyal customer read more

This review is specifically for Tom at this location. He was great to work with. My car was brought in for alignment work and he had us in and out in under an hour as promised. I have worked in customer service my whole working career and he treated us just like customers should be treated! Thank you Tom for your help today! I will be calling and asking for you when I need work done on my vehicles! read more

Post this review of Big O. Previously I gave them a great review based on the service I received but when my wife and daughter used them their service was despicable. They were not organized, two different "managers" told them two different things and the attitudes that they displayed were repulsive. I will never use this place again! It's almost as if they felt like they can discriminate against African American woman at their leisure. Dwight is very rude, unprofessional, condescending and should be fired! He gjves Big O a bad name. I have been a customer for years now since they were at their old location. I have never been treated so rudely. Luis is also very rude he has poor customer service. I will never ever go to this location ever again! read more

Honestly terrible worst location I have been too,they do not back up there products let alone honor them came in for a flat repair and was told they couldn't do anything about it,offered no solution on a 4mon year old tire...discount for the win !! read more

Worst service!!! Arrived for 10 o'clock appointment, still waiting at 11:30 . No apologies , they did not care, walked out without the oil change and tire rotation as advertised!!! read more

This big o tires is the worst tire shop in Mesa. I took my 2020 civic in with less than 10,000 miles and they scratched my wheel. They immediately refused to fix it or show me the footage of my vehicle being in the shop and the manager even wanted to fight me because I wouldn't let him interrupt and talk over me. Then I called corporate big o and the corporate side stated the owner will call me and I never heard a word. Called multiple times to corporate and have been getting ran around the block with every excuse possible. Finally I get a call to get my wheel fixed and they expect me to figure out how to repair it and they will reimburse me but they won't cover a rental vehicle while my car is in a shop for something they damaged. This service is absolutely terrible and I would never go here and I will be telling everyone I know to stay away!!! They will mess your car up and do everything they can to NOT help you. A place that cared about their customer would just buy a new wheel replace it at their shop (try to repair the relationship with the customer) and there would be no need to reimburse me for anything. They want to make it hard on the customer so the customer won't get it fixed and they don't have to pay. This is a giant scam! read more

I WILL NEVER RETURN TO THIS LOCATION! Great staff, good service at every other location we've been to. If you look at the picture of chairs try to imagine 2 people sitting in the corner, not possible of they both have legs. Warm in here poor air flow in sitting area. I don't say those negative things harshly just something they could improve on. Otherwise super place, I'll still return. Update: 2 hours into the wait 4 an oil change! No person came by to say hey it'll b awhile, no indication when we 1st arrived. WOW, I will go back to location on Baseline & Val Vista. (Update, c below, we will NOT return to any location) Side note, this is supposed to b a state of the art facility. The bathroom looks 10 years old & the one on Baseline & Val Vista is Immaculate! Ah, finally after standing in front of counter someone approaches, hey ur plug is stripped & it's been awhile because we ordered another one. The last 3 oil changes have all been @ Big O so hmm So finally we check out with the man that originally checked us in. We're displeased but willing to let things go. As we check out I tell the gentleman that in the future they should tell people about anything wrong or that may delay a normal time frame. He told us that he wasn't here while anything happened and the mechanic told him as soon as he saw him. Must be he's the only one who can relay any information???? Not a single I'm sorry, nothing. SUCH A LACK OF CUSTOMER SERVICE, CARE, ETC. Well Mr. Compassion our business will go elsewhere, hopefully you can learn what basic customer service is for your future endeavors. I'm sure my wife could have explained this better as it was actually worse than I can put into words. read more

If I could rate it more I would!! Dwayne did an amazing job and helped me with everything I needed!! He was so nice and respectful and definately handles multi tasking very well!! Thanks Dwayne for all you did you really give the company a good face and customer service quality!! Ill definately be back!! read more

Need a quick oil change and a review of your car? Check engine light is on and you need it diagnosed. Look elsewhere. I wanted to like this place. Really wanted a nearby auto repair shop that I can trust. This is not that place. read more

Each and every time I come to this Big O location I am treated with respect. I drive a pick up and know my truck very well. The prices are fair and accurate. Each time I come in an get an oil change and a tire rotation. If there is something that they feel needs to be looked at or repaired the manager Andy brings me back to look at my truck and lets me deside what needs to be done. They have never over charged me and I'm always in and out the door quickly. I will continue to come to this location with all my truck needs. read more

Wow what a horrible experience I had today I went there with a coupon for a free oil change right from the get go that gentleman helping me was very rude and agitated. He did not seem he wanted to be there or maybe he was having a bad day. Nonetheless it was a free oil change so I continued with their service. I got a call about 40 minutes later after dropping off my vehicle. They stated I had a broken strut and no oil in the vehicle. They said to repair the strut it was going to be close to $1000. If you know anything about cars you could understand that they were totally trying to rip me off I told him I was just gonna do the oil change he then becomes upset and rude and said he can't do the oil change for free because the strut is broken. This did not make any sense to me I then went to pick up the vehicle and the other gentleman that works there was just as agitated as the first one. This is disappointing to me that I get this coupon for welcoming me to the neighborhood, yet they were rude and money hungry. It's frustrating to me that the people working there are not happy to be there. A lot of times this happens when when the supervisors or area managers are not doing their job, so the employees become disgruntled and take it out on the customers. Hopefully this can change the future. Policies are important for a business but when the attitudes and actions of the employees are not up to par then it can not be argued that something more is wrong. Blaming it on your policy is the cowards way out. This could be the reason why they are struggling and getting one star reviews. read more

I've been to this location several times because it is close to my house. However, they always take at least twice as long as they tell you. They don't call or inform you of changes. And they aren't the friendliest guys. I rarely leave bad reviews. This is well deserved. Today, they told me it was going to take 45-60 minutes. It took over 2 and a half hours. I heard, "About 25-30 more minutes." twice. Their communication is awful. I'm leaving this review because this has happened to me more than once. read more

Outstanding customer service. Great deals on tires. Very fast and efficient. Excellent communication. Extremely professional. Great explanation of services offered. read more

The employees are decently nice but they try to nickel and dime you. They botched an alignment. Pretty sad when other shops in the same franchise tell you to never go back there again because of their terrible record. They attempted to charge us $10 to do an alignment that was supposed to be included with our new tires warranty package. Took it to a different Big O and they did it at no charge and were told that they are not supposed to charge anything under the plan we have. read more

Big big shout out to Steve who helped me with a battery issue, did not try to obnoxiously up sell me, and was open when others were closed.

Had been going to this big o for years, but I'm done with them! The last 2 times I took my car in for an oil change it has taken them 3 hours, and that's even with me being there right when they opened in the morning. COMPLETELY RIDICULOUS! Now today they said 2 of my tires are bad and need replaced (I bought these tires from them, and yet only about 2 years of minimal driving and they're bad?). I went a couple miles up the street to Discount Tire and asked them to check my tires. The guy came out looked at them and said "you definitely don't need new tires." Thanks discount for your honesty and help, as for you big o-- well I've got this to say: I'm through with you, and never will I come back or recommend you to anyone. Discount Tire has found a new customer read more

They were able to repair my tire but failed to balance them afterwards or inflate the repaired tire enough...leaving my car vibrating at higher speeds which is super annoying...had to take it to Discount Tire to get the job done. They were not busy so I am not sure why they failed to complete the job...I'll stick with Discount Tire.... read more

I am writing this review several years after this store's grand opening. I recall the horrible service that long ago and have chosen not to shop at big o ever again as a result. We were in the process of bringing in a tire to have the warranty honored. When we walked in and the personal at the desk saw we were rolling in a used tire he ignored us and chose to talk to a vendor and an employee before even acknowledging us. Big O talks big and does not deliver. read more

Would not return, staff is not rude but they definitely take advantage of girls who look like they don't know anything about cars. I went in for a 40-point inspection before my road trip and Brandon told me that he could get me out in 30 minutes. It ended up taking an hour when I was expecting 30 minutes like he had said. A word of advice, it's better to overestimate time than underestimate time, I would have been fine if he said an hour and it took 30 minutes but that was not the case. An HOUR later, he came back to tell me that everything was fine and working good but that my power steering pump was leaking and that I would need a few parts to get it fixed. I was quoted an outrageous amount of money for it to be replaced and I know that the parts he said I needed do NOT cost as much as he quoted me. What he did not know was that I in fact know a LOT about cars especially since I am studying engineering and he took me as a dumb, naive young lady who didn't know anything about cars. I also don't believe a word they told me, not only because they did not keep their word about how long the service would take but because I was looking at the video surveillance feed that they had in the lobby and my car would be seen on every few camera feeds. I was watching it for the last 30 minutes it was in the shop and not ONCE did I see anyone by it, looking at it OR inspecting it. My brakes have also been squeaking and they didn't say anything about that so I had to ask and they were very unhelpful saying "Uhhh its probably just a rock" so they most likely didn't even check my brakes. NO wonder it was free! Will NOT be returning and have already been spreading the word that this location takes advantage of people and is dishonest. I got new tires from this location when they first opened and had great service so I am EXTREMELY disappointed at the quality of service I got this time. To the owner of this location, hire trustworthy employees that WANT to do HONEST work or you will lose customers faster than you can imagine. read more

I called Big O and asked for a quote for a tire and was $50-something. When I arrived the taxes and fees added up to $83, slightly more than the other stores had quoted me up front. I had the tire done anyway since I thought I should have asked about a total fee. I asked if I could buy oil because I have a leak and they said they'd check the leak and fill the oil no charge which was super nice. Two days later my car wouldn't start and I called Big O to ask if they could help me and if the diagnostic fees were applied to the repair, he said yes to both. Car was towed there and they reported to me that I needed a repair that would cost around $400 and the diagnostic fee was $110. I explained that I called earlier and ensured that the diagnostic fee was applied to the repair. They said they don't do that and later offered for half of it to be applied. I was significantly angry at this point because I had been responsible and checked and they went back on their word. Eventually the manager called me back and said they would wave the diagnostic fee. I'm leaving out details for the sake of brevity, but it was a horrible experience and I did not feel heard or valued in the least. When I was considering taking my car elsewhere for the repair (before they called me back) I spoke with a place called Sun Devils Motors which is family-owned and the person I spoke with was kind, supportive, and I had a sense of trust with him immediately, totally different that my experience at Big O. He said that at this point I would be better off financially to just get it done at Big O, but that they do not even charge diagnostic fees so I could use them in the future if necessary and that is certainly what I will do. read more

For over the past year plus I have been coming to Big O Tires to have my car worked on. They have always been very transparent with me about the situation of my vehicle. I trust these guys with my car. Every time I come in Joe or Luis welcome me and know me by name. The store manager Andy always takes care of any issue I know have. I will not be going anywhere else. My jeep deserves to be at a place where the people are honest and treat my car like it is their own. read more

Took me a minute to find one out here that has good service. And this is it. They can be busy at times but, understand why. Very courteous and keep you informed on the status of your vehicle. Will definitely come back to this one. read more

I've now used this location twice. The first time was not the best due to the alignment machine breaking and getting tires on my car took longer than it should have. The manager was very apologetic and gave me some coupons for free oil changes so that was fine with me. My visit yesterday was perfect. I brought in my own shocks and struts and they installed them which most shops won't even do. They gave me a discount on the alignment since I had just got my other car fixed there. I would recommend that if you're getting your car serviced there just drop it off and go do something it makes your entire experience much easier and better. read more

Was going to go to Fletcher's stopped into BIG O just before. Morgan set me up with better tires, road protection, an alignment and an oil change for 40.00 less than I would have paid at Fletcher's! Awesome service! read more

If I could leave no stars I would. DO NOT UNDER ANY CIRCUMSTANCES bring your car here for an oil change or really any other business. One car we had the oil changed for two vehicles. One is fine, the other did not have the oil put back in the car and they said it was done. The car was moved out of the bay and driven 2 miles home with no oil. This car was in great condition with a few minor things that would not lower its retail value by much if anything. They destroyed the car and only offered the lowest amount possible for the vehicle which would not replace the car for a car if the same caliber. They are offering a pittance for exchange for the parts. Its an insult they destroyed a perfectly good car and will not take the blame for it. It's terrible and they are not taking responsibility whatsoever. Terrible business practices!! read more

We have been a long time customer but recently the service has been disappointing. We took our Toyota Rav 4 in to replace the breaks and shocks. A week later, the screw holding the shocks fell off and could have caused serious problems. We brought this to the attention of the service representative last week when we took our Toyota Camry in for an oil change, tire rotation and balance. He did not acknowledge the fact that perhaps his technician may not have tighten the screw properly or at the very least say sorry for the issue. We left the store thinking this is not the customer service we expected for being loyal customer. When we got our Rav 4 back, we noticed that the tires were not rotated and the tire pressure was still low. The oil change due sticker was not updated. We will be seeking another car/tire business to service our cars in the future. read more

What a rip off! We lost our release key on our locked lug and Big O wanted approx $190 to remove it. When I called another well known DISCOUNTED lol, tire shop, they wanted $5 to do the removal. What a joke. I will NEVER, EVER use this company. read more

WOW! This facility, 2113 S Power Rd, Mesa AZ, needs a new owner and new manager. Had a bad Interstate battery (which they sell) they refused to warranty my battery because I didn't purchase it from a Big-O. Loui made my son travel 2 hours in total (this was the closest Interstate Battery location) before refusing to warranty a 6 year battery with less that 2 years on it. FOR-GODS -SAKE ITS AN INTERSTATE BATTERY, YOU SELL THESE!!!! According to Loui, the owner WILL NOT ALLOW them to warranty a battery not bought at Big-O even though I had a receipt showing it was less than 2 years old. Bull Shit! Glad I wasn't on a road trip from a different state, I'd have nowhere to go. As it is now, my truck sits with the hood up waiting until I can get a ride to a reputable dealer who will replace my battery. Too bad for you Gabe (The owner), I need new tires on my 2007 Tundra and thought this might be a good time to replace them. Gabe, your manager needs some training on customer relations. Oh, Loui took it upon himself to NOT put me in touch with the owner (Gabe Garfio) as I requested. Gott Love the internet to find stuff. OH, WAIT, that's how I found this poor excuse of a dealer!!!!! Read the other review folks, take your business elsewhere. Yeah, Guess what. Firestone at 922 S. Val Vista in Gilbert warrantied my less than 2 year old battery. They were so cheerful about it, I'm also getting 4 new tires for my 2007 Toyota Tundra. Sorry Gabe, to quote the movie "Pretty Woman", "BIG MISTAKE". read more

Went for an oil change and was told they absolutely could NOT use regular oil, had to be synthetic per new regs they learned in recent "oil training class". I have a hemi 5.7 engine, and supposed training would not allow regular oil. 3k miles ago they gave me regular oil no questions asked. I had my 1 year old with me and was trying to walk home before it got hot so agreed after explaining that fact and again being told they weren't even "allowed" to use non synthetic on my engine. I later checked my car manual and there is 0 mention of needing synthetic.... so, whose lying? read more

Call by employee to refund money. Alignment issues caused by this particular franchisee were resolved by another Big O. 3 of the 4 corners were all toed in well out of spec with printouts supplied showing before and after measurements. read more

Have been a customer at Big O Tires for years (previously went to the Val Vista and Baseline and Rural and Broadway locations). Began coming to this location at Power and Baseline about 9 months ago and have been very disappointed with their service. On my first visit we dropped off our car at 7:00 AM and ended up purchasing 4 new tires in addition to having the oil changed. After getting call after call that the car wasn't quite ready yet, we finally were able to pick it up just before closing! They gave us a voucher for some free oil changes as a result of all the delays which we thought was nice. I took our second vehicle to get an oil change on Saturday. After dropping it off at 7:30 AM, we left and didn't hear back from Big O until 10:00 AM. Rather than the car being finished, we were told that they hadn't even started yet, and that the car also needed 2 new tires (I was surprised because I had replaced all 4 tires in the prior 2 years and thought they were fine). I gave them the go ahead to replace the tires, and they gave me an "out-the-door total" that included the 2 tires, a tire alignment service, and the oil change. The worker said we could come pick it up in 90 minutes. I decided to give them 2 hours to finish, and went to pick up the car at noon. I was told the car still wasn't ready, but that it would be done shortly. I waited in the waiting room for ANOTHER HOUR. After waiting for another unsatisfied customer to finish arguing with the workers, I asked what the status was on my car. Finally it was finished! I presented my voucher for the free oil change. The worker challenged me, saying I should have presented it when I dropped the car off. I told them that nowhere does it say that this is a requirement. Regardless, they punched the card and said that they would take the oil change off of the invoice. However, after they had done so, the total was the exact same as what they had quoted me on the phone, with the oil change and everything! The worker began telling me that he wasn't the one who had called me on the phone, so he wasn't sure what that worker had quoted me. Another worker came over and tried to tell me that sometimes when customers purchase tires that they will throw in a free oil change. I said, that's fine but that was never communicated to me, as I was told that the oil change was included in the amount I had been quoted. Plus, they had just told me that they were "taking the oil change off of my total" after I gave them the voucher for a free oil change! Who knows what they were doing? Bottom line, the story kept changing, and the game of pass the buck was happening a lot. I have SERIOUS questions about their billing practices. I ended up paying the full amount that I had been quoted and leaving so I could get out of there. Following my visit I received an email asking for my feedback. I provided open and honest feedback (still giving them a 2/5 on the stars) and talked about how I didn't like the excessive waiting, not keeping promises regarding when the vehicle would be finished, and the questionable billing issues at the end of my visit. Today - I get a phone call from a manager from Big O at this location. At first I think, Awesome! A follow-up from management to apologize for the delays and miscommunications, in order to try and foster good customer service. Instead, the man challenges me on everything I had included in my feedback, trying to justify what had occurred. He was rude in his comments, and had a horrible attitude. I was shocked. After several minutes of back and forth I finally had to end the conversation. Big O Tires - you've lost a loyal customer. You don't call and shame/blame the customer for how they were treated by YOUR employees, especially when I remained calm and didn't cause any kind of scene on Saturday. I could have gotten a lot more frustrated after the hours of waiting for a simple oil change and tire replacement/alignment. Worst customer service experience. You do NOT want to deal with the people here. read more

The service advisor, Dwayne Stephens, provided exceptional customer service, when an unexpected flat occurred due to nail in my tire. Dwayne was quick to get me an appointment same day and was very proactive at resolving the issue. He displayed fantastic customer service and kept me updated along the process with phone calls. I was in and out of the shop with a fully functioning patched tire in a matter of pinky a couple hours. Dwayne is the man!! Highly recommend this location! read more

Absolute crooks!! My son took his car in for a oil change and 3 hours later after his appointment he called to find out what is taking so long. He was then told that he needed multiple repairs that were previously done 6 months ago and the student mechanic stripped the oil pan plug which would of never have been found unless my son hadn't of taken his car to another shop. My son was charged to refill all fluids and surprise it wasn't done. My son then took his car to get second evaluation which the stripped oil pan plug was corrected, and fluids were topped off. Also one of the radiator hoses was loosen by the shop to make it as if the radiator hose was leaking. After bringing all of these errors to the managers attention he then attempted to make excuses for the deception. After a 30 minute waste I finally got a full refund for the oil change and fluid refill that wasn't done. Sad to think if my son didn't know better or if it were another person without knowledge they would have been ripped off . Do yourself a favor don't go to this shop until it's under new management and personnel are changed. read more

Awesome review! Thank you for your honesty. John explained everything and answered all my questions. Top notch service! Will be back. Kudos!

I originally gave 5 stars but the last couple times I've gone in, the wait had been twice as long as what I was told. This time I sat there for two hours and finally went outside and my car was parked on the side. I asked if it was ready and it was. I later looked on the report paperwork that was printed an HOUR before I got my car back. To top it off, the problem still isn't fixed. I'll go somewhere else. BTW, there were two other women there at the same time who complained to the manager about their wait time for a simple oil change. They were both there over two hours. It was a bad day at Big O. read more

I have been going to big O tires for the last 12 years. Each experience has been a good one. This location went above and beyond to meet my needs. I was very impressed by the professionalism and speed in which they were able to complete my service. The facility is also brand-new and the waiting area is very comfortable. read more

Went in yesterday and work with a guy named Joe due to his customer service we went back today to get the tires Joe quoted us. The guy we spoke to today who finished our order was also great but we went in at 10am and waited 2 hours before they started working on our truck. Then when I decided to walk back to my house in the neighborhood close to this location just to get my other car so I wouldn't be late to my appointment at 1... 3hrs and still hadn't heard anything from them. And when I left to get my other car there was 1 tire done... JUST ONE TIRE!!! Didn't get a call till about 1:40pm. Then when my husband went to get our truck they misplaced his key and went to help another person. No apologies no nothing. Forever going to discount tire. Prices and service is better. read more

I don't know what has changed with this store but it is not good. I made an appt for an oil change (something I've done many times in the past) because (like most people) I don't have time to sit and wait all day. When I checked in I said that "I had made an appt for 9 o'clock". I sat and waited for an hour and then walked up to the counter to get my keys figuring it was done. They hadn't even started it yet! The guy behind the counter said "we don't take appointments" which is BS because I made an appt last week. Then he said "well...... even if we did take your name we still do first come first serve and there were a bunch of people before you". If that was the case he should have freaking told me that when I walked in at 9 and said that I had an appt. Look we are all busy people and our time is very valuable. It would have been much better if he had been honest upfront about cars ahead of me or if he would have been honest about forgetting my car. DON'T WASTE YOUR TIME GOING THERE!!!!! read more