Once again the team at Brakes Plus on Higley and Chandler Heights saved me. I cannot thank them enough and love this service.

I finally escaped dreadful California and moved here last year and started my search for a new shop that could service my Acura TL SH-AWD. This model is an extremely well performing car except for the dismal brakes, so I've been running some Rotora brakes for the past few years. They are aluminum billet, six piston fixed calipers with huge cross drilled rotors on floating aluminum hats. Basically Brembo CART knockoffs. These perform even better than the Brembo "throwaway" (i.e. un rebuildable) calipers on my Ferrari. Obviously, no shop is going to stock these parts, so I always have an extra set of pads and rotors on hand. I figured, "what better shop to visit to have the rotors and pads swapped out than Brakes Plus?" I walk in and ask the gentleman if they would be willing to install my parts. As an aside, I would never ask a shop to install my parts when they were also able to acquire them, that would just be unethical. As soon as the gentleman starts to answer, another older man steps up and starts treating me like I'm a 2 year old. The first man barely finished his sentence when the older man interrupts, "WELL HOW DO YOU KNOW YOU NEED NEW BRAKES???", to which I calmly replied, "my rotors are past the point of no return..." - "WELL HOW DO YOU KNOW THEY'RE PAST THE POINT OF NO RETURN???". At that point, I just said, "You know, no worries, I"ll take care of it", shook my head and walked out. I tried HonTech in (I think) Tempe(?) I'm still trying to find my way around. They wouldn't help me either. I tried another shop, "HonMan", in Tempe (by the college) and they were more than happy to accommodate my request. These guys are absolutely top notch. Prompt, honest, fair prices, Honda/Acura experts. I admonish anyone with a Honda or an Acura to pay HonMan a visit. More local businesses would do well to take 30 seconds to get to know their target audience before making assumptions. read more

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Had an appointment to have my ac checked told it would be a couple hours so decided to leave never got a call back went back to location at 230 it had not even been looked at they still said they could try to look at it the last few hours didn't even attempt to earn my business by trying to prioritize since I had an appointment at 8 am read more

showed up early for a 8 AM alignment appointment, car wasn't brought in until after 8:20 with me being the only person in the building was told they couldn't work on it after driving it, car now reeks of cigarettes from the tech who drove it, went to the Warner location after wards and they were able to do the service and get me in and out, would not recommend this location at all, would highly recommend saving time and just going to the one off Warner. read more

This is the best place for car repairs! Very honest, trustworthy, reliable and knowledgeable. I've been coming here for a little over 3 years now. I recently move to Tucson and still drive up to get work and maintenance service done on my vehicle! Matt the manager is back!!! read more

I scheduled an appointment at the 2525 S Val Vista location for an alignment check. The guy who checked me in was friendly and took the time to explain everything step by step. The crew was thorough and professional. The job wasn't rushed through. When complete, he even offered to check for coupons. That was sooooo appreciated! After the alignment, I noticed immediately a HUGE improvement. TRUSTWORTHY! Great shop. Great crew. Great price. Definitely recommend! read more

The location on Higley and Guadalupe I would NOT recommend to anyone!!!!!!!! We use to love it there and I went today and I will never go again. The man at the front was beyond rude, horrible attitude and has absolutely nothing nice to say at all!!!! Not telling the truth and could care less that people are there for business and for them to make money!!!! Do not use this location under any circumstance!!!!! read more

I had my oil changed here recently and I couldn't recommend them more! Great customer service and quality product and finished the job even quicker than I was told! Will continue to go here to keep all my cars in tip top shape! read more

I have a Frankenstein truck (1968/1972/1982 - Chevy) that I have been working on. I took the truck to two local mechanics (A#MC and T&re Pros). Neither seemed to be at all interested in working on the truck. One of the shops actually said, "Your truck was made in '68 and my mechanic was born in '86." I was told to take it to a classic car shop. I found a HOT ROD shop in San Tan. They said that they could help. I skeptically agreed to give them a shot. They had the truck for over 6 weeks. I had to call once a week to get an update. Their customer service was apathetic at best. I assume that since I wasn't interested in spending tens of thousands of dollars rebuilding a hot rod, that they really just weren't interested. They charged $120/hour for 10.5 Hours to replace a parking brake assembly. A really bad experience. I had hired a handyman to do some work at my home and he say that truck. I told him the story and he recommended Matthew and his team at Brakes Plus on Higley and Chandler Heights. I limped the truck over on faulty brakes. Matthew said that he would take a look. They called me the next afternoon with their diagnosis. He explained the issue, what should be done to fix, the cost and the timeline. They ordered parts and a couple of days later (two days faster than the committed to) called and said that the truck was done. The brakes now work great and I can drive my cool truck around again. Pricing was very fair. They were honest and straight forward. The service was excellent. They were very knowledgeable and just great guys to work with. I will definitely be bringing my truck and my other vehicles back to Matthew and his team. I would strongly recommend them as a trustworthy and knowledgeable shop. Thank you Matthew. read more

Brakes Plus - Hard to find somebody that is willing, and trustworthy, and knowledgeable, to work on Frankenstein. - Auto Repair Near Me - Gilbert, Arizona

Brakes plus at 17249 N Tatum Blvd Tony was honest and friendly. I will go there again.

Needed an alignment they took care of me same day, got right in and brought my baby back to life. Miguel was super helpful and educated me on the step by step process and what was done, good job and Ty. read more

Brakes Plus - BMW Z4 - Auto Repair Near Me - Gilbert, Arizona

The staff here is awesome, they replaced our brakes front and back and rotors for a fraction of the price Mercedes Benz. They got it all done same day and were in communication with us and extremely helpful. They did a great job, and we recommend Brakes plus read more

This location on Warner and Cooper are so professional and honest.. which is rare. Nick and his Technicians are determined to solve any issues, and correct the problem. I feel confident in their work and will recommend and continue to take my car to them until they tell me otherwise. Happy Customer!! read more

The guys running this shop couldn't have been more condescending and rude to us during what just so happened to be an ordeal they put us through. Like other reviews here, we came in for something that we were initially told would be no cost. We ended up paying $1400 out of pocket after they left the car in an un-drivable state. The guys had no remorse, or even sympathy, when telling us they don't stand by the quality of their own repairs either. It makes we wonder how a place can ruin your car, force you to pay, and take no responsibility for what happened on their watch. While explaining everything to us they appeared to think it was funny we had to pay as much as we did. They were clearly happy to have taken advantage of a younger couple who have since learned better. read more

Left my car with this company when I returned to pick my car up there was damage to my front end. They would not take ownership of the damage to my vehicle.Called regional manager over 5 times never received a callback. Call brakes plus corporate office never received a call back. They took my name number and information but I never received a call from anyone. I will never do business with them again I cut up my credit card, tossed it in the garbage. I as a customer spent over $5000 in workmanship and repair at their shop and this is how I am treated as a customer. I guess my next option is the better business bureau and small claims court to retrieve the payment for the damage done to my vehicle. read more

Great crew, amazing price, car and brakes feel like new! Would Recommend to everyone! Thanks Barry!!

these guys were awesome and quick about getting my car in. Also appreciated them offering just what was needed to help us save money. 10/10 would recommend! read more

Worked on my vehicle fast, great customer service as well. Always come here when I need a hand with my vehicle.

I got my brakes replaced at the beginning of this month. I waited for 4.5 hours and paid about $500 for my 2 rear brakes. about 2 weeks ago my car seems to be out of alignment when driving on the freeway. It wasn't like that prior getting my brakes changed. Customer service was very slow. I kept asking for updates and all they said was "all we can say is soon, however that means 30 mins to hours, no definite answer" I had to call out of work that day to retrieve my car. read more

Kerry took real good care of me. The front desk man as well. This was Saturday 12/4. I am so happy and grateful I chose to come here. They gave me an amazing deal and they made sure the job was done right. 5 star all the way through I will be back this is my new spot and I will always recommend this branch read more

The day before I left for a camping trip, I learned I had significant, uneven wear on my rear tires (caused by misalignment). I was able to get new tires, but I needed a same-day four wheel alignment before my long drive. Although I'm reluctant to go to repair shops I have no experience with, I called Brakes Plus out of desperation. I was surprised with how affordable the four wheel alignment was and how knowledgeable the guys were. My 4x4 Nissan Armada has an independent rear air suspension and although it is built on the Titan platform, there are major differences to take into account when aligning the rear tires. Many shops have completely botched the alignment due to a lack of knowledge. When I called the guys here, I could tell they knew every little detail. Matthew helped me out and was really empathetic and kind. I was taken care of within a few hours after my initial call. I only paid about $65 for the four wheel alignment! Compared to a few hundred bucks at the Nissan dealership, this was a steal! Matthew also gave me a graphic showing the various camber, toe, etc. measurements before and after. The great service and transparency is just amazing. Hours later, I hit the road to begin my camping journey. I couldn't stop smiling with how different my SUV felt - it was much more stable and controlled. I'll definitely be back! 10/10 job and customer service! read more

I'm not sure what happened to this place but I've always had friendly service in the past. Today I showed up for the appointment I set online (with confirmation) and the guy was so gruff and dismissive. He didn't even seem to know how to look up online appointments. Talked about how it would take all day. "You see how full it is out there?" Condescending. So disappointed. That's the point of an appointment, I thought. read more

Matt's the best!! We were road tripping from CA to TX and I needed an oil change and new battery in AZ. Matt made it happen and found the unique battery I needed and got me right back on the road! He was honest and the communication about progress was honest and amazing. Keep up the great work Team and keep leading a GREAT team Matt! THANK YOU! read more

My go to for service. It's about a 25 minute drive but, worth the time. Always professional and keep you updated on the status of your vehicle either while you wait or drop off. read more

These guys are the best! Same day appointment. In & out for some AC work on my 2017 Yukon XL. Just in time and they're super helpful! read more

This is my first review on yelp ever. So for me to write this, my review of this place has to be high...which it very much is. This place did such an amazing job on my car-specifically on my brakes. They were so accommodating, friendly, and honest with me. They never ripped me off. I will be going back here for all my car needs and whoever reads this should too. read more

DO NOT GO HERE. They will take your money and not help you or fix any issues. Complete rip-off!!!! Untrustworthy. Disappointing. Went in for my AC and they said it was one thing.... Charged me for that and then turned around and said it's something else. No integrity. read more

I do not recommend at all, was referred there after having my tires rotated somewhere else, just needed an oil change, dropped my vehicle there at 10:30, he said it would be an hour, so hung out in the location, called back at 12:00, said work order said 2:00 , but said he would rush it, got back at 2:00 assuming it was ready , still parked in the same place,ni excuse, said they would take it back now, should have left with it , went back to check on it and the wheels were off , already having a tire rotation which they knew, getting more ridiculous, as time goes on, praying they did there job, don't have a clue, now 2:30 leaving ! Heads up peeps‼I will definitely let the business know that referred me there ‼ Sad business practice, actually no stars deserved ‼ read more

Brakes Plus - Auto Repair Near Me - Gilbert, Arizona

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My husband and I have been helped here several times. This is the only auto shop we trust to have our cars serviced. I can't help but acknowledge the staff. Every encounter we've had, we have been engaged with friendly interactions and conversation. the people here are wonderful and I know they are reliable. The fair pricing is icing on the cake. I don't have to worry about haggling or subconsciously wonder if I'm being "ripped off" 100% recommend this place, we will never go anywhere else!!! read more

These guys were truly great. Their customer service was exceptional! I needed my brakes and oil done. After getting sticker shock at the dealer I decided to give these guys a shot. Man am I happy I did! They were half of what the dealer tried to charge. They were also able to get it done that day, the dealer wanted my car for a couple days. You've earned a client for life! read more

My husband decided he wanted me to drop off his vehicle with Matt at Brakes Plus since he has heard praises about them from me. Matt had his team to work on it the next morning and we got exactly what we wanted done plus they called to see if we wanted an alignment. My husbands first experience with brakes plus was a guarantee winner. He was impressed with their friendliness and service. Thank you Matt and team for all your hard work, honesty and integrity. We appreciate you all!!! read more

I had some brake pads replaced just over a year ago. I upgraded to the ceramic pads with a lifetime warranty. Recently I noticed a noise in the rear brakes when I braked. I made an appointment and took my car back in and spoke with Matthew. They gave me a courtesy ride back to my house while they looked at the brakes. I'm not sure what the issue was, as I'm not a brake technician, but Matthew took care of the issue under the lifetime warranty on the brake pads. I am not easily impressed, but Matthew and Mike certainly impressed me today. Highly recommend. Two thumbs up. read more

Didn't care for this location. Customer service was less than great. Don't tell me you can fit me in real quick and then when I show up, you act as though I'm causing you a inconvenience. Then I asked if they had any deals going on. The guy at the counter acted as though that question was a inconvenience and speed through his answer. I had some questions about the oil I wanted to change to and same thing..inconvenience attitude. Don't think I'm gonna just drop my truck and not have questions. Or talk to you to get to know who is gonna be working on my truck. Then don't act like your doing me a favor when it's part of your job. If you do so choose to do a favor for your customer, do it from the heart. Doing so would not allow you to consciously throw it in my face. If not just do your job and charge me accordingly. Unfortunately I'll stick to my other location that I do business with. read more

Great customer service. They did my oil change on 2 cars of mine and only advised me on what i needed to fix. This is pretty rare and unusual IMO. I was expecting a call with a bunch of miscellaneous issues, however they only pointed out the pertinent item that needed repair. It didn't cost an arm and a leg and service was prompt and efficient. read more

I can not say enough great things about this shop. They saved me so much money and very reliable! I'll be taking my car to them from now on Mathew is a very stand up guy :) read more

Talk to Matthew !! He is courteous, knowledgeable and honest. I have 25 years of experience maintaining my own vehicles. I needed an alignment. The power steering rack also needed to be centered after a friend made a rookie mistake on the install. I will be returning to this location due to the exceptional service and fair price. Thank You read more

This place is the best! The store is clean and every person who greeted me, did it with a smile. They explained what was going to be done to the car and even brought me out to the bay to show me my car. I also appreciated not being sold or pressured I into buying something I didn't need. Their quoted wait time was spot on. I'll be back for sure! read more

Came in for an alignment and the repair tech found a couple other small issues. They were able to fix them quickly and affordably. All staff that I encountered were professional, courteous and knowledgable. Will be back for future services. read more

Brakes Plus - Early morning front end alignment... - Auto Repair Near Me - Gilbert, Arizona

Always get great service from Matthew and crew at Brakes Plus. Came here on a Monday with a last minute appointment for an oil change and got in and out in less than 30 minutes, including a tire rotation. read more

Always a great and honest experience! Been for brake replacement and tire rotation and loved them so much I now take my car here for all of my oil changes too. They do a great job and are very honest and friendly. read more