Me and my wife just move in around the neighborhood on Power and Guadalupe 4month ago and we have been going to big o tires on power and they were very friendly and service very helpful ..De Angelo was taking care of us and we will alway do our business their .. thank you guys at big o tires ..!!! read more

Worst customer service ever. Been there twice and will never go back. The first time I needed new tires. Was told I would be helped in a minute. Took a seat and waited. After 30 minutes, they guy who waited on me was on the office eating while 2 other salespeople we're joking around with each other. Walked out and purchased tires from another company. I returned a second time for an oil change 2 months later. The same manager was belittling a woman because she didn't understand why she needed synthetic oil. Made fun of her even more so after she left the store. These guys are pathetic which is bad to say because Big O is huge on customer service. read more

Greeted me and were very friendly but after waiting 45 minutes for an oil change and then they telling me it would be another hour wait, after telling me it was only an hour wait I was pretty upset. I thought making an appointment at least ment I'm not waiting 2 hours for a standard oil change so I left after 45 minutes and still not even had my car. read more

If I could give this 0 stars I would!!!!!! Went into this the location 2 days ago. Needed 4 new tires for my car. They had a deal going on so I decided to take it here even though my husband thought that I should have gone to Discount Tire instead. The guy that helped me was nice, the service on the other hand is a joke! I purchased some add on services and then received 3 free oil changes. One of which I was using at the time of service. I told the guy I need to leave at 5 and he said no problem (that gave them an hour and a half to perform the service, I even asked before they started if they would have time or if I needed to bring it back the next day, and he reassured me that they would have time). The car was suppose to be getting the new tires put on, alignment and an oil change. The next morning my husband popped the hood and it was covered in dust, had an oil change been performed there would have at least been hand prints under there and it would have at least looked like the oil cap had been touched. He then went under and checked the oil filter, same oil filter that we took it in there with!! Also, the tires that showed on the paper work that showed 33 psi and 34 psi actually were reading 41, 27, 33 and 35. Invoice also showed all fluids were checks and inspection, which clear was a lie since evidently the hood was never even opened!!!! I took the car back in that morning and they checked it and confirmed that the oil changed had not been done even though all documentation showed it had. The kept the car and did the oil change. I am still awaiting a call from the manager about this. When I picked up the car the guy that helped me was the biggest ass hole!!! I asked him to please remove the charge for nitrogen as we had them remove the nitrogen that was put in the day before and had them filled with air instead. I also told him that I wanted that oil change to not count against my free ones since they didn't do it and I had to bring it back. He said that he would make notes and that the manager would have to approve the refund for the nitrogen. I also asked him how I would know for sure that the alignment was actually performed and he said the technician noted it so it was done.. I said well he also noted that the oil change had been done too and that was a lie, so how do I know.... and he was so rude and said do you actually want us to put it back up there and redo it??? At that point I asked for the manager who conveniently wasn't there... still waiting to hear from that manager!!!! Never again will we be giving business to Big O Tires!!! read more

We had been customers for 14 years but won't even let them change the oil again. After spending $3400 my car ran worse when I picked it up than when I dropped it off. I had been quoted $1400-$1700 and 3-4 days for the repair requested. I was told no repairs would be done until they ran them by us but after 3 days I hadn't heard from them. I called and was told they had several other cars they were working on and the mechanic couldn't just work on ours (we had scheduled an appointment the week before and double checked they'd be able to fix the issue we had). I waited until the next night (day 4) and called when I hadn't heard from them and was basically told not to call them, they'd call me. It took almost 2 weeks, double the cost and it was much worse when we finally got it back. I talked to the owner and the store manager. They put us in a rental for a couple of days while they repaired one issue. When we picked it up for the second time it was driving rough and within a couple hours the check engine light was on. We took it back a third time but we were told this was completely separate issue and would be an additional $440. We had been to 3 mechanics in a year (a dealer and a 3rd mechanic) all told us the same one issue needed to be fixed after doing an extensive diagnostic exam. It makes no sense that after Big O touches it, our car falls apart in a very expensive way. read more

Jeff, Doug, and Steve are courteous and professional. After being disappointed in the work at "the dealer", I brought my car here. They were honest in their diagnosis and we're able to fix everything using my dealer warranty. I'll never go to "the dealer" again, thanks guys! read more

Had a very good experience at the Power Rd store today. Previously had tires put on our vehicle and had a vibration every since. Brought vehicle into Big O and they re-balanced them for us and at the end we expected a bill. When we asked what the charges were, we were nicely told that there was no charge and we should have a good day. Wow, talk about great customer service and you can bet if we here any of our friends are looking for a service repair shop, we will definitely be recommending Big O Tire Store on Power in Mesa. read more

Not sure what happened to this location but use them multiple times with GREAT experiences. Last time however...never receive a call to let me know truck was ready 4 hours later. Mr Dupee at the front tells me it's not his fault. Steering column now shakes at 65 when it did not before. Needed an alignment because my truck was severely out of alignment. Now it pulls to the left when it did not before. Sent in a response to Big O Tires email asking "How did we do". Still now heard about that either. Guess they only respond when the consumer kisses their... read more

Super friendly staff. Got my car in and out on a flat repair in 15 minutes. Clean and nice location. Will definitely be back!

Dropped in to Big-O Tires as I was on my way to work, and desperately needing a new front tire for my truck. Spoke with Morgan once I got inside and was informed I should get two new front tires as both of them were quite bald. They had me in and out of there on a Friday morning in 30 minutes. Thank you Morgan and everyone there at Big-O. Will definitely be coming to you folks again. Appreciate the speed and precision. read more

Stopped here to get a tire with a slow leak repaired. My car died in the parking lot. The manual transmission would not engage. Turns out I needed some major work on the clutch and brake cylinders. Adam showed me exactly what was going on and described what needed to be done. It was a Saturday and some parts had to be ordered from VW directly which couldn't happen until the following Monday. The repair took a few days and they let me use their van during that entire time so I could get to work. The repair was done as promised and Adam also researched the cause of the problem and let me know what further work might be necessary on the transmission. I could not have asked for better service and I'll definitely be a repeat customer. read more

We have been to this location several times, but only because of the convenience of location on Power and Baseline. Biggest complaint, and why I have tried to leave, is the continual effort to try and up-sale additional services. Took my care in to replace a tire and it took literally hours because they tore it apart looking for additional items. When I told them I didn't want the additional work, then they took their time putting everything back together. They are however competent, unlike some other places I have been to. While I'm not thrilled with their work or service, I will probably go back just because of lack of a better option. read more

The new manager that was GREAT. I had my car somewhere else and they couldn't get my oil plug off to change the oil. She and her team were able to and get me an oil change before heading into the office. Great changes made and you can see it in the service. Thank you again! PS I live in Chandler and drove all the way over to Mesa and would do it again! read more

I've been to this location a few times, and it's usually quick and easy. I'm usually a walk in but this time since I was Very very limited on my time & schedule being that I work 2 jobs and only get a day or morning off a couple days of the week. I had called several places before just deciding to go with what I had before- an oil change/tire rotation with Big O Tires. So I called the guy @ 10am, asking if they could put me in to get the change at 11am. The guy Chris, said they could do 11am. So I got there a couple mins after 11 and dropped the car and decided to hang out at the nearby Mall. He said he was going to call when it was done. So around 1:30pm I started to wonder what was going on with my car, so I went back to see if it was done because I had to work in an hour. First of all, I get mistaken for having a Volkswagen that was ready, which concerns me, what if I had said yes and just walked out with the keys? So Chris checks and says my car is not ready or has even begun the oil change and that there is still 1 more car in front of me! I Asked him how long it would be for my car to be ready for a change and he said 45 more mins!! I was sooooo upset! Why did they tell me they could do 11am when my car wouldn't even be ready for a change until 3 hours later? SMH. Obviously couldn't wait that long and all I got was a "sorry about that". Apparently he didn't know it was gonna take that long, how can you not know that if there was a long line of cars ahead of me to begin with. I should have been warned so I could find another place. & I had this big trip planned for the weekend and because of this, it was cancelled. I didn't have any other day or time I could go in for another oil change because I didn't have another morning off or day off until I was supposed to take this trip. The staff really needs to hire more people for quick service or be more efficient with their time. read more

Went in for tire rotation and alignment up date. Next day tires were not fill right and it still pulled to the left. Not sure if they did anything. read more

I took my car in the get new tires and wheels installed. I was pleasantly surprised by the staff, who greeted me warmly. The took great care installing my new wheels and tires and they even packaged my stock rims so that I could store them. The service was awesome! I went back 3 days latter to have my torque values checked and they rebalanced my wheels without any fuss. This place is great, my wife likes to collect nails in her tires, and each time she comes in they repair her tires quickly, you should give them a try, you won't be disappointed. read more

The worst experience Ive ever had wth a company of any kind! First, my tires. I purchase 4 brand new tires from them. It's been 6 months and I've been back twice for new tires because two of them were bad tires and had to be replaced, and yes they still charged me a fee each time even though it's their product that was the issue. The second time I go back, they ask who put the tire put on my tires lasts I inform them that it was them who did it. They looked surprised and tell me one of my tires was put on incorrectly and all the lug nuts were unusable and it was unsafe for me to drive. I remind you I have a 5 year old. They then fix the issue while still charging me for there mistake! Next, Most recently, my car begins shaking as I'm driving so I pull it into Big O, the closest place. They look at it and tell me I need a this that and this bc my car was acting as if it was over heating. Total was $277, $105 of that was diagnosing, a little much but all good. They told me they drive it for 15 minutes and it was fixed. The very next day I'm on the freeway with my 5 year old in the car at night and my car begins shaking out of control and slowing down just as it did the day before. I get my car towed to Big O where they look at it the next day and tell me it will be another $400 to fix because they were wrong the day before. So basically he's telling me they guessed the day before, fixed something that did not need to be fixed and was not the issue, and now want to charge me more money $400 to fix what they say the real issue is now? Why didn't they see this before? Are they just going to guess and check and send me and my family out on the road until it gets fixed? And get this, I get my car towed to A different auto shop(One I should have gone to from the beginning that fixed my AC years before) right after I decline letting Big O do anything else with my car and they immediately tell me the water pump is perfectly fine!!! Guess and check all you want, but don't keep charging me for fixing things that do not need to be fixed and most important, DO NOT tell your costumer you fixed the issue and send them on the road in an unsafe vehicle with their 5 year old and pregnant wife if you are not certain you fixed the issue!!!! That is TWICE they have send my family and I on our way with an unsafe vehicle to drive, WOW! They need to stick to tires, but apparently they can't even put those on correctly! read more

Took my car here the other day to get my oil changed. I was told i could get one done as long as I dropped my car off (which was fine because I work within walking distance). First off, the guy helping me commented on the fact that I have a huge dent on my car saying "wow looks like you hit a wall". I didn't take much offense to it, even though the dent wasn't my fault. I just think it's rude to comment on damage on customers cars. So I give him my keys, come back 4 hours later and as I'm walking up I notice my windows are all the way down. Who knows how long my car was sitting in the parking lot with the windows down. Luckily, nothing was taken out of it but still. I told the guy that my windows were left down and he replied with "oh I know who did it, he's a good guy so don't give him too hard of a time!". I don't care how good of a guy someone is, you don't leave windows down in a customers car. What if I had expensive stuff in there? I also noticed that no one reset the oil life on my car, so I had to do it myself. And there wasn't even a sticker put on my windshield to tell me at what mileage I should get my next oil change. Regardless of the convenience of being right next to my work place, I'll never take my car back here. Spent 40 dollars on an oil change for my car to not even be taken care of. read more

They don't deserve even one star! Bought four tires from them 1.5 years ago. Took car in for free tire balance. I was told it would be two hours. WTH? Two hours to balance tires? I was the first customer of the day! Got a call THREE hours later from CHRIS saying that I needed new tires and it would be $1000. WTF? For one, that was twice what I paid for ask four tires 1.5 years ago. Told him no, I'd go down the street to discount tire for half that cost! Chris called back and said he talked to the manger and they didn't want to lose my service so they'd give me the new tires for just under $500. Secondly, THERE IS NOTHING WRONG WITH MY CURRENT TIRES! There's enough tread to last at least another 1.5 years. There's no separation. They are just fine! Chris tried to tell me that I haven't had my car balanced or aligned since I got the tires and that's why I needed new ones so soon. Thing is CHRIS, I have! Just not with this establishment! And I never will! I will NEVER be going back! One last thing, when I picked up my car, I was told I needed a new battery. My battery is a year old and there's nothing wrong with it! I had my car in for a general maintenance last week. If I'd needed a new battery, they would have told me. So, in all, I believe that (1) they tried to take advantage of me because I'm a woman and (2) I went in for a FREE service which they didn't like so they tried to make money off of me! read more

I had my truck worked at the big O on elliot. Which Btw is worth the trip. The folks over there not only great at their job, but their customer service is beyond reproach. Back to the topic at hand. After I had the guys at elliot replace my battery alternator and serpentine belt, I was getting a squeal. I thought I could run it to the location (off powers) near my new apartment. Told them what I had done and asked if they could take a look at the squeal. Of course they said no problem. Fast forward 5 ..yes 5 hours. I had to call them to get status of the repair. Only to be informed that they could do the repair but because they did not do the work they would have to charge me 98 dollars, or I could take it back to the elliot location. Should have done that to begin with. Dont get me wrong, I know they should get paid for their work, but to ruin my Saturday by keeping it all day upset me to the point that I took the time to write this. Take my advice and take the drive to the Elliot location. read more