Worst customer service! They claim if you purchase a tire there you can pop in for air fill anytime. I rolled up this morning for an air fill they told me to park by the tire filling station, which I did. 20 minutes later, I asked when I can get my tires filled. They said I will have to wait in line at the tire center as they cannot fill the tires without permission from the guys in the red shirts! At this point the line was circled out the door. Waste of my time and selling a service they do not give! I will do my business elsewhere read more

On Sunday morning 16 Feb 25 just after 8A, I drove to the Big O tire store ijn Mountain View, Only to realize that they aren't open on Sunday hoping for the buy 3 get one free Presidents Sale, I had to work on Monday, so I checked out the website and ((ORDERED)) the tires that I needed for my vehicle, I got a call thee next day Monday, but I was very busy with customers myself, So Tuesday I drove in at 8A and Found out that they didn't have the tires in stock - But it would be available at 4PM , Wednesday morning I went in first Vehicle in line to have 4 new Tires installed, then they called me and stated that the oil really needed to be changed so I had them do it, while I was waiting. . . The phone kept ringing and I kept hearing we don't have those in stock you have to order them online. ((YOU)) HAVE TO PREORDER YOUR TIRES ((ONLINE)), Don't bother Calling, you have to do ((EVERYTHING ONLINE & APPOINTMENTS)) Why don't they have a ((Anto answer attendant)) "THANK YOU FOR CALLING BIG O TIRES, PLEASE VISIT OUR WEBSITE ((BIG O.com)) AND ORDER YOUR TIRES ONLINE OR SET UP A APPOINTMENT online, Thank you for calling BIG O, Goodbye. I gather there are some old fashion people thinking that they can get instant service, and they come in only to find out that they have to order there tires online and make a online appointment to have their car serviced. I peeked into the waiting room it is small, so I waited elsewhere. All in all a 2 hour wait window, but to say once again for those reading this comment card ((YOU MUST ORDER ONLINE & SET UP AN APPOINTENT.)) Just trying to save everyone the Auto Shop headaches. 4 Star Rating. read more

This was awesome! Nice workers with the best customer service I really recommend going and asking for david read more

Big O Tires - Tires Near Me - Mountain View, California

I had called ahead of time to check for availability for a tire pressure + possible tire replacement service. The person on the other end was very kind and let me know they accept walk-ins all day. Upon arrival, I was directed to pull into one of their work stations where they manually checked my tire pressure for me! They inflated my tires to the recommended PSI and made sure my tire pressure monitor was calibrated correctly afterwards too. The person who helped me was incredibly polite and very quick as well; I spent no more than 10 minutes there. I wasn't charged anything for the service (I assume because I didn't need to replace anything after all). Nonetheless, if there were a way I could compensate them I would! I'd 100% go back there for any future tire services I need. And very convenient area for anyone needing tire services! read more

Here's the email I sent to the Mountain View store. No response after several days. Also sent it thru their website after logging in. -------- Good morning, A couple weeks ago I came in for an oil change. You also rotated my tires. Thirdly, you generated a report that showed my car was out of alignment. You were able to adjust the front of the car, but not the rear. The paperwork said that you could not adjust it per the manufacturer. If I would have known that before I said yes to the alignment work, I would have asked for a 50% reduction in cost. I spent $89 for it. From what I understand, you were aware going in that that portion of the car could not be adjusted based on the type of car I have. I feel as though I have been taken advantage of. Extending the alignment warranty an additional 6 months like you did will not do the trick for me. Please tell me what you intend to do to make this right. ------ Bottom line, probably best to avoid this place. I don't trust them and neither should you! Taylor read more

Came in about an hour before closing with a nail in my tire and they explained to me what they were going to do/what would be the cause if they wouldn't be able to repair it. Thankfully they were able to repair it and even waived the cost. They were very nice and professional and I'll likely be coming back when it's time for me to replace my tires! read more

Just got my wife's BMW new tires at this Big O location. The BMW dealership wanted $1800.00 to replace tires with alignment. I called around and talked to George(Jorge) at Big O in Mountain View. He was patient,knowledgeable and very kind. He worked with me on the price and saved me a lot of money. He was great! When I get new tires for my Toyota 4Runner I'm coming straight to George. Highly recommended! Great guy!!! read more

made an appointment for a tire rotation. They sent me two emails confirming the appt, including the morning of, then told me it'll take 3.5 hours. jeeez :( read more

Life savers! We had driven up from Southern California for a quick one day trip and ran into some car trouble. The folks at Big O tires were able to quickly diagnose the problem with our car (at 4pm by the way...), order parts and have the whole thing done by the next morning. I was stunned they were able to get it done so quickly. Special shout out to Dave who was absolutely incredible! Can't recommend this place highly enough! read more

I came for an oil change. I called in advance and David the representative stated that I can just walk in. This location provides a waiting area, magazines, tv, and a heater if needed. I turned in my car around 3:30pm and the car was ready around 5pm. Overall great experience, I recommend to not come during busy times due to limited parking. read more

I sent my 20-yr-old son to get our Camry tires replaced here. Besides teaching him a bit about responsibility, I also wanted him to get some practice developing consumer street-smarts, asking questions, checking details. The folks here were very patient with my son's uncomfortable moments of silence and awkward questions, giving clear answers on recommendations, pricing and process. Equally important, their prices were excellent and their service was strong and timely. Happy to recommend this business. read more

Amazing work from this big o team, manager always friendly and going above and beyond to help anybody who comes by! 5/5 highly recommend this location. read more

I've been coming to this place for years. Honest, and trustworthy. I found them to her very reasonable in price and if i had any issues i could always come back and they would take care of it right away. Highly recommend. read more

I bring in the honda civic for an oil change. I paid and got the car back and I notice the car makes a metal crank sound on my apartment all 5 speed bumps. I took a look underneath and I see the problem in picture. Took the car back to the shop, manager look at it and ask the mechanic. Mechanic explained it is missing a screw to he try to zip tie it. They showed me the car is already damage (some plastic part broken), and add 3 more zip ties so its not scraping the bumps now. Now I am not a car guy, and I am 100% ok with their explaination of my car is already damage before. However, I have a problem with them not letting me know my car has damage at all and I have to find out myself. I also have a problem with them going through with oil change with knowledge they can't put the damaged car back in one piece. (Did not make metal crank before oil change) read more

Big O Tires - Tires Near Me - Mountain View, California

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After a screw punctured and fully flattened one of my tires, today should have been a pretty stressful day. But the crew at Big O Tires solved my problem in less than an hour. Not only this, but they rotated my tires without my even asking since I purchased all 4 tires here less than a year ago. This is wonderful service! Thank you Emmanuel and the rest of the crew for making my day so much easier. I will be back! read more

AH-MAZING! I'm one of those that don't generally review; however, their service was just too good to not publicly share just how extraordinary they are! Their prices were also very reasonable!! THANK YOU!!!!! My new rims on my 2024 Tesla look gorgeous! read more

Very professional and kind staff! This afternoon I brought my vehicle in for an alignment which I'd previously purchased as part of a 5 year alignment package. Because my purchased was made in another city, there was no record of it in their system. I also did not carry on my person a receipt to verify the purchase. David the store manager took pitty on me and offered to contact the store where the alignment package was purchased and verified that the information was correct, and They quickly performed my alignment setvice. I am happy to see that some people out there still believe in good customer service, God knows we need more of it. That phone call saved me over a hundred miles round trip, required to locate my receipt. Thanks again David! Oh and the alignmet was on point please let your technician know, shout out him he was also very polite and helpful. read more

We are visiting from out of town for my daughter's sports tournament. We came out to a flat tire. Called around and Bill at Big O tires was the only one willing to help me out quickly. When we got there, he took care of us, repaired the tire quickly and had an awesome personality during our entire time there. What a super cool shop. We were in and out in under 30 minutes with a fully repaired tire. Off to the next game safely thanks to Bill! We appreciate you so much! Absolutely recommend you check out this tire shop if the need arises. read more

Absolutely amazing! I got a flat tire after leaving. Work and Emmanuel was so helpful! He was so positive!! it was really affordable and efficiently done in a timely manner!! But definitely come here again and recommend everyone to go to the specific location! Thank you again :) read more

I have been maintaining my Land Rover LR4 in big O tire for the past couple of years and I have been pleased with the quality of their services . That quote is not always the most cost-effective. The quality of the service is pretty good . Their advisers are knowledgeable and nice. read more

I came here to just get an oil change. I was here before 8am and it took 2 hours before they got done with my car. UNBELIEVE!!!

Unprofessional and stressed I made an appointment to replace a tire a week ago. Got a confirmation email (as attached) and phone call from them. When I visited, they have 2 representatives and 2 customers waiting for a line. Representatives are keeps phone calling to other customers. We are so tired to wait for their phone call. Finally, after 20 min... one guy ask me "what can do for you today". I said I have an appointment today to replace my tires. But he checked a PC and said "no appointments we have today". I felt this store is unprofessional and I don't want to start over a business conversation with them. Gave up. And went to America's tire instead. Just waste my time here. Not recommended. read more

Big O Tires - Be aware!! they don't respect your appointment - Tires Near Me - Mountain View, California

Salesperson installed wrong size tires on Lexus GS350 which was inspected by another professional tire center to be a safety hazard. Update: I was able to receive a refund on the wrong tires after getting new ones someplace else. read more

Big O tires directly conned me into giving them business I would have otherwise taken elsewhere, using false advertising. They told me they had the tires I needed for my M3 (Michelin PS4S) available, so I placed an order. They called to confirm my order and collect my payment info, and a day or so later I got a call from the store saying that the tires had been delivered, and were ready for install. When I showed up at the store, I was told that they in fact did not have the tires, and they could not be ordered until 9 weeks from now. Conveniently, the salesman recommended I switch to a lower performance tire they happened to have available for a higher price. I believe Big O tires is running an organized bait-and-switch scam. They are falsely advertising the tires they have available, and extorting their captive customers (who show up with a flat) to pay more for an inferior product. My mistake: trusting Big O in the first place, to exist as a last place competitor in a market dominated by TireRack and America's/Discount tire. Exactly 0 people will be surprised when this location inevitably closes. I personally guarantee you will have a better experience at Costco. Boycott! read more

They adjusted my steering wheel column to drive my car 10 yards- zero reason for that! Service was fine but not competitively priced. Bid for brake service higher than I've ever had to pay for that. read more

Ordered some tires from tirerack and had them shipped to this place for installation. When I asked about the installation price the guy said $20 a tire. I remember the price begin $12 on tirerack. While I'm looking for the webpage to cite, he suddenly remembers that the price is discounted for tirerack purchases. The fact that big o tires website doesn't list prices gives the manager some leeway in pricing. Next, I asked that one of the old tires be moved to the spare tire trunk. He charged another $12 installation fee for that. Technically installation is mount + balancing. Finally the technician told me my control arm bushings were shot and needed replacing, quoting five hundred something. I declined and made a note of it and replaced them myself. I inspected the old bushings and they were actually fine. I wasted my time and money for parts. The whole experience left a bad taste. If I had a better experience I would have purchased tires from them directly next time. But now there won't be a next time. read more

Super nice, knowledgeable and honest staff. They helped with a flat I had. They also noticed a couple other things on my car which need attention. No pressure to fix it on the spot and did give advice how to best fix the issue since it wasn't an issue now but would be something I would need to address in the near future. Great group of staff here! read more

I came here for an oil change and a tire inspection. I called them before arriving and they were able to take me as a walk in. Wait time was decent but not too crazy. They showed me the condition of my tires and explained what they could do for me. Very honest and not money hungry like most places are who try to take advantage of you. Great customer service and will take care of your needs. I would come back again for any future maintenance services for my car. They ended up giving me a great deal! Thanks again! read more

I've always had a great experience at Big O in other states and this one is no exception. Guys are professional, timely and considerate and very communicative. Sometimes I buy my parts or accessories at other places due to convenience or price, but I won't go anywhere else for servicing my car or trusting I'm getting a good quote. Thanks for your ongoing help for my old little car. read more

I already know this won't go anywhere. But zero stars for this place and Complaint to corporate or whoever is in management over this place: 1) An appointment was made at a specific time for a tire patch service - which we arrived on time 2) The place was busy so an estimated time of 1hr and a half was given 3) when I returned, the vehicle was still in the parking slot. When I checked in, the guy made a dash and said - ohh yah! You are next. *clearly the vehicle was forgotten* WHAT TRULY ANNOYS & Frustrates me is that a "20min job" turned into another additional 45min of waiting. A 3hr wait - on a weekend. AND I had a scheduled appointment that clearly wasn't honored. When I got my keys back - not even an apology. Just - keys- and go. So bad customer service. Yelp - there are other Big-o-tires in the area. Making an appointment online won't do anything for you at this location. This place clearly doesn't have good customer service. read more

Short and sweet. I've shopped around for tires this week for two vehicles, replaced all four and have always received the better deal at Big O Tires. read more

I'd been losing tire pressure really quickly and was only vaguely clear on what was happening and in which tires. Bill got me diagnosed, fixed, and out the door pretty fast for a day that was jam packed busy. It was affordable and he made me feel slightly less awkward and freaked out than I usually feel when trying to get my car fixed. I would definitely recommend, and will go back again for other services. read more

Just make an appointment and you will be taken care of. Emmanuel provided great customer service and addressed my tire issue/gave me options to fix it. read more

I bought a set of snow tires online from tirerack.com and had them shipped to this BigO Tires shop in MtView with a few skeptics on the services since tire shop prefers you to buy from them. I was so wrong. The shop manager Mike went out of his way to accommodate my issues -- I brought in rims that may and may not fit with the tires from tirerack. He had his boyz mounted and balanced the snow tires on the rims I brough in, then swapped out the all-season set of tires with these new snow tires. Mike called me a few hours later and told me that it's done and the car is ready for pickup. The swapped out all-season set of tires are neatly wrapped in plastic bags, and packed in n the car for me to take home. This is great services. Thank you Mike and thank you to all the tire technicians working there. I will come to this shop for all of my tires needs. And yes, I would recommend this biz to my family and friends. read more

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These prices are absolutely insane!!!! Asking for OVER $500 for a set (only 2) of struts. Online, you could buy an entire set (4 needed) for about $250 and even cheaper! And then 3 hrs to do the front and almost 3 hrs to do the rear. Now for the equipment they have with the supposedly training to do their job... doing these type of things on the daily... i would think they would move faster to do this job since they are not newbies. So, nice try. Im not as dumb as i look. Couldn't believe they wanted just about $2,000 for a job that another company quoted $300 for labor and i can provide the parts if i wanted to. Well, gee, $2,000 vs $500 range? Hmmm idk... what is $500 range, bob. read more

I got the Groupon deal oil change for $29. Got an email to confirm my Jan 07 appointment at 9am on Dec 29. Indicated I will be waiting while they do it. I go in right at 9am and let them know I'm there for my 9am. Apparently the computer didn't tell them I have a groupon voucher so he writes it up for $32 after taxes and oil disposal fee. I tell the clerk I have a groupon, and apparently groupon vouchers do NOT include the oil disposal fee, so it's $37 total with groupon and I'd have to pay the difference. But he did offer the Big 0 deal, tire rotation included. So I figure ok 5 bucks no big deal. They know I'm waiting but can't get to my car until 10:08. When they are done, I notice that the passenger side rims have 1 balancing weight on them each. The driver's side front has 3 weights on it, and the rear has 2. Exactly the same as when I came in. So either they only rotated the passenger side...or didn't do it at all. I told the manager this after the kid in the work bay insisted he had rotated the tires. He apologized and at that point I said I'll just go to where I bought the tires, America's Tire later where it's free anyway because by then it's 11 and I wanted to leave. read more

STAY AWAY, YOU HAVE BEEN WARNED!! I brought my Mini Cooper in for a simple oil change on 11/5, a very simple and straight forward process. They eff-ed up three big items! RED FLAG 1: Two days later, I found oil patch on my driveway, dripping from oil plug. I brought the car back to them on 11/12 and figured that they didn't replace the crush washer. They replaced the crush washer and oil (see red flag 2). After I drove home, I realized that it's still leaking. I brought it back on 11/18, and they start giving me the BS on how the shop that did the previous oil change stripped the thread on the oil pan and that I need to replace my oil pan. I have had the car for two years and it has always been bone dry. They stripped my oil pan and tried to point finger at someone who replaced my oil 5000 miles ago! RED FLAG 2: From the first time I found patches of oil on my drive way, the oil appeared very dirty and black, indication of them not changing the oil. On the second visit on 11/12, they took the dip stick out and agreed that it's a little dirty, but BS me again on how it's normal as it was already a week since the oil change. In that one week, I only drove less than 20 miles. Another technician who looked at it told me that maybe the engine is dirty, and that I will see oil looking fresh when he drained it out to replace the crush washer. He started draining and all the oil look dirty and black, at no point during the draining that we saw any fresh oil. His gave me a flat face and told me he will replace all of them with fresh oil. RED FLAG 3: When I visit for the third time on 11/18, we found coolant leak. They started acting like "oh you have a coolant leak, do you want us to take a look at it and fix any issue?". No way in hell I would let them touch my car again. I drove it to a mechanic near my house and found out that they broke a hose when they remove the coolant reservoir when replacing my oil filter. After spending total of 6 hours at Big O Tire in three separate visits, my car came back in a much worst condition. I'm still waiting for the final bill on how much damage this shop has caused me for just a simple oil change. read more

I arrived at 4:05 p.m. . It took 25 minutes to admit me. There was no line. I was then quoted $135 for an oil change and a general inspection which I never asked for. I then explained I need the only the oil change, again. then they said it would take an hour and a half to change the oil. There was no line. I explained that I have to leave by 5:30 and they as they assured me they will do their best. It took them 1 hour 15 minutes to change oil. They didn't let me go before they gave me a quote of $397 to replace one tire. When I thought I was finally done with this joke I realized that the oil change alert in the car is still on and was never reset so have to drive out there again to fix this issue. Slow and poorservice. Not recommended. read more

What is the point of making an appointment if they don't have capacity to fix your car? Didn't even have the courtesy to call and say they can't take my car. One of the people working there is a complete dick. Take your business elsewhere. read more

These ppl are crooks. They claimed to have changed all my brakes and only did the front.