Service is fine here, but I was told an oil change would be done in 30-45 minutes. Person at the counter said they would call me when it's done. Over an hour later I was waiting for my car at the store, they weren't slammed or anything. I went up and asked if my car was done and it turned out it was done for a while. What's hard about calling when a service is done? Maybe the person just had a bad day. I'm still a repeat customer but please just fix that one thing for next time. read more

They got me in on a Sunday afternoon and got everything resolved by closing, no up-selling or hidden fees. Oil change and tire rotation done and done. Eddie was friendly and helpful. read more

Good, fast, efficient, reasonable prices. Will come again. Great for tires, oil change and more.

Called to see if I can get an oil change. George said come on in and we will get you taken care of. Upon arrival Eddie took great care of us, was swift and polite. My truck got in right away and they started to get to work. Big waiting area with a large flat screen, coffee and water as well. Great experience overall and I would highly recommend based on my experience. read more

Big O Tires - Oil change and some ! Not bad Big O, not bad. - Auto Repair Near Me - Tempe, Arizona

I have been a customer for more then 5 years, they have usually stood by their slogan that if they mess up they will fix it. I have a Mercedes Benz usually only take it here for tire and break things. Did an oil change once's and let's just say I never went back after they overfilled my oil. But they did fix it. Just recently I need shocks and struts decided to go with them since they are very close to me. I paid 2800 dollars for then to do this job. I started having issues with my car, took it to Benz to see what was going on ? they read the codes and saw that the person who put my shocks and struts put the wires on backwards. I was already in the hole 300 to do a diagnostic test so the guy told me 300 additional to replace the wires that were put wrong. I let Benz do it, the code would still not go away and Benz had two options but said it wold cost an additional 250 or 1500 depending on the issue. He suggested I take it back to big o since they made the error and I shouldn't have to keep paying out of pocket. I took it back and big o tires said same thing that Benz said we can try to reset the program. Hints the reason I brought it back to them I didn't want to keep paying out of pocket for something I didn't do. They did the program reset and the issue was now fixed but they gave me a bill of 440 dollars . The manager gave me a credit of 200 but I shouldn't have been charged period . The person told me the person who put my shocks on was fired because he was costing the company to much money as he wasn't doing the work right. But yet I the customer got stuck paying for his mistakes. So my 2800 shock and struts Job ended costing me and additional 840 to fix an issue caused by big o tires. I will never use them again . read more

Brooke is awesome! She always helps me out so much when I take my car in! She also gives me the best car advice without making me feel like all she wants is my money! Best shop I've ever been to! read more

It was awesome getting a full video of my vehicle and exactly was was needed and what was good....thank you Big O!!

Just finished up an oil change and brake fluid flush. Brooke was great as usual, fit me in even though they were super busy. Julio the one who worked on my car was great. Very detailed and seems like he worked on my car like it was his own. All in all still the friendliest shop I've been to. read more

Apparently this store is so busy, they don't feel the need to attract any new business. I made two online appointments for service in the span of 8 days, and received emails that my request was received, but I never got a confirmation as promised in the emails. OK, fine. There's a Sun Devil Auto and a Greulich's less than a tenth of a mile away from Big O that I can do business with instead. Maybe Big O should change their name to "Big Zero". read more

Took truck to big o tires for a alignment and tires. The said they would check the front end for the alignment and make sure everything was good. Left shop and 10 miles later drivers side lower ball joint comes unstrewed and lower a frame axle on the ground and body damage to the front fender. Talked to big o and they stated too bad and that it could not be them. So cotter puns need to be checked every ten miles. read more

These people lie to sell tires. My husband and I stopped by on Sunday afternoon because my right rear tire was setting of my tire sensor. Two hours later they told us there was a nail in my tire in an area that they wouldn't fix. My husband declined and decided to patch the tire himself. Our problems stemmed from there... My husband while looking for the nail that didn't even exist found they broke 2 bolts and lugs..... So now we need to spend money to repair my car. We will be going elsewhere. Thank you big O for the extra costs, I am fuming. My gut feeling had been if I went by myself I would be taken advantage of, and they even tried to pull a fast one on my husband...... read more

I only gave this business a "1 star" rating because there was nothing lower available. I waited over 2 hours to have a nail removed from a tire, and the vehicle was on the rack for 1.5 of that 2 hours. I had also ask them to check the air pressure in all the other tires, but when I got the vehicle back every tire was reading a different tire pressure. If they had checked them, even if they were incorrect, they should have all been reading the same. Very bad customer relations. I will never go back or do business with this location. read more

We had a very pleasant surprise with the Elliot Rd location of Big O Tires. Our Ford Fusion needed rear brakes and Earnhardt Ford had quoted us a price of $179. When we called Meinke to get a price they said we would need to bring in the car even though we had specifics from the Ford dealer as to what was needed. Scratch them! Big O gave us a quote over the phone of $147 "out the door". We took it there. Sometimes you roll the dice that you selected an honest place. I've had a bad experience with Brakes Plus who broke something and charged me for their mistake. Bummer. Michael called me to say that a piston had fallen out and broke while they were working on the brakes. Deja vu Brakes Plus i was thinking. However, Michael was letting me know that we would not be charged for it but that it would be the next day since they had to order the part. Sure enough, the next day when we picked up the car the price was exactly what they quoted us. Two thumbs up to Michael and Big O Tires! read more

Just picked up my car from Big O and Lenny and Krystal were so awesome! Super friendly, made sure I was aware of any additional services needed and answered all of my questions! Thanks guys! read more

I would give this place zero stars if I could..... this is the second time that I've come here for tires and I had the same experience both times ..... I called prior to coming to make sure that the tires that I needed were in stock and I was told yes only to get there and to be told that " oh our inventory is off and we only have 1 tire" , seriously!!!!! So i had to come back. well today it happened again....I'm leaving with 1 new tire AGAIN..... I'm traveling out of town tomorrow and now what??? such a waste of time Never again!!! read more

Super nice to get me in quickly for a simple oil change but then it went south when the manager insisted my vehicle needed to have a full inspection and this process took WAY too long. I figured 1 hour for an oil change was enough time to allot but not here. I told manager to just finish up cause I needed to go and he still insisted it needed a full inspection. I have a feeling when it's time to check out they will have found many things that needed to be done to up sell me on my well maintained car. I'll be sticking with my regular mechanic from now on. Frustrated with this place. Won't be back. read more

We came in with what we thought was a gas leak, but was actually an error cause by another repair shop. Lenny was super helpful in figuring out what exactly was wrong. We were in and out within an hour! read more

Lenny was fantastic. We were having issues with our last mechanic shop but this one was super great. Will be returning... 10/10

First come first serve is great for a Saturday morning. Great customer service from Brian. Left my car for new tires and shocks & struts! My shocks were completely shot. Rough ride coming in and left with a nice, smooth ride! Brian was nice enough to give me a ride home while they worked on my car. read more

06/10/18: went to this store after 5 other shops turned me away and refused to help me. It's Sunday and the other 5 shops told me to come back in tomorrow, Monday. I work a lot of overtime and maintain very unorthodox job schedules. Additionally, I have my own business and that keeps me busy around family and work. Eddie took the time to get my car into their very busy schedule and assisted me with parts that were falling off the bottom of my vehicle. Job well done Eddie! Professional, ethical and competent not to mention approachable and friendly. Saved me a lot of $$ too. Women friendly, minority friendly and veteran friendly- Thx Eddie you are an asset I wouldn't ever hesitate to hire! Questions? Feel free to contact me directly- D.J. Chicago Connections and Professional Services LLC PO BOX 4668 UNIT # 63245 New York, NY 10163-4668 read more

I have come here multiple times for awhile now. I will NEVER be setting foot near this store again and i only say this to save people time. very rude to customers. I was called to try and make more money off me wanting to replace my tires and such but never told me my car was done. Also was insanely overcharged for small work. Will make sure to never set foot near this business again. Go support another shop or a smaller shop that actually cares for their customers. This isnt this first big O tires ive heard of people having issues with thats forsure. I avoid this company now completely. read more

Had to take my car in for an overdue oil change and an air filter and I couldn't ask for better service. This is the only place I take my vehicle. Thanks Big O! read more

This place is absolutely terrible. I went in for some tires thinking I would get the price I was quoted on the big o website. I paid an additional $200 over my quote. And then I paid an additional $79 for them to service my alignment after I only told them to check my alignment. And then I was told that their system was having problems and they were able to set me up with a store credit card. And put me on some horrible finance plan where I basically paid $2000 total with finance fees and interest on my tires. They also took 5 hours to put my tires on. They offered me one free oil change but why would I trust them with an oil change when they can get my initial instructions correct. read more

This place has good customer service and the workers are polite and they got my car done fast

Have always have had good experiences at this location, no matter if the vehicle is OE or aftermarket, these guys know what there are doing. Customer Service, communication, honesty, respect and courtesy is key for this location that is smaller than others. The only reason for the four stars, as it is very difficult to get an appointment in a timely manner. read more

I know businesses get busy but why bother taking appointments if you do not have an effective system for keeping them. Had a 1pm apt for an oil change they finally took it back to the service bay at 145pm. 1 hr 20 min for a scheduled oil change is not great. Eddie left a lot to be desired in the customer service department also. read more

Went to the McClintock and Elliot location, and received awesome customer service from Kyl! This was my first tire purchase, and he made the experience easy for me. He explained everything thoroughly, and answered the billions of questions I had with a positive attitude! read more

I got an alignment and tire rotation done at this location. The staff seemed friendly and got me in quickly but on the drive home I realized that my shift knob, steering wheel, and keys were covered in filth and grease from the mechanics hands. read more

Eddy is straight RUDE. Needs better customer service skills. I called 3 times 3 different days. I asked what is the wait on an oil change, he said the first day cant do it. Second day I went in he said sure leave your car here and pick it up at 4pm 5 hours later. Didn't have that option. 3rd time I called on a Tuesday early in the morning and he said a 2-4 hour wait and only takes dropped off cars. I don't have that option. I need to wait. Maybe they need to be like their Broadway location and get a couch and chairs!!! Broadway was MUCH BETTER. So was the customer service! read more

Have had issues in the past and the main owner Raymond did make it up to my husband and I and we started going back especially since they brought Brooke back but now she's gone. Recently went in for a oil change and tire rotation everything seemed fine, then a couple days later I noticed my vehicle shaking and over a few days became worse. I called and spoke to Jon and he said bring it in. We did, after sitting for a hour and a half he tells us that the car needs two tires replaced. I asked if they were still under warranty. He asked for my receipt since their servers crashed and he couldn't pull up my info, well I didnt have it. He quoted me almost 480 for two tires I was like heck no I spent less than 800 for all 4 with warranty ... he then said the best he could do since they missed the tire issue during my oil change would be 367. I was not pleased called discount and they said for 2 tires everything with tax 208.39. I'm tired of going to big o tire and being treated like a idiot from the men that run the front of the store. This is the last time I will go here. read more

I really wanted to give this place a try, a second chance, and even a third try. On all occasions I was disappointed with the customer service. On my first visit I dropped a car off for brakes and and oil change. I was given an estimation of the time it would take and the promise that I would be notified when the work was done. Not only was I not notified, but upon my calling to inquire why we still had not recieved a call I was greeted not with empathy for my time wasted, but excuses and blame being placed on me. I didn't need much. I just would have appreciated someone to acknowledge that my time was wasted and then we could have moved on. When I came to pick up the vehicle I immediately notice that every time I would brake the car would shutter (most likely due to the rotors getting slightly off during the machining process). Once again no big deal I would return to have the rotors re machined and the pads put back on. So when I came back into the store to request that that be done, I was greeted with excuses and told that it may be my rear differential. At this point I was annoyed because not only was I not met with empathy AGAIN, but now I am being forced to argue just to have the promised work done? It looks bad when you give your customer a finished product back and it isn't working properly right off the bat. Brooke I believe is the employee I spoke with, and her ability to explain technical things to me was lacking. Also not a huge deal. I'm sure she knows what she is talking about, she could just use a little work on explaining issues and potential risks. Upon returning to the same location for an transmission flush, I was told that it would be around 3 hours before the car would be finished. Past that three hour mark, I was given a call saying that there were potential risks included a broken transmission. This once again if explained correctly would have been a better exporence. I ended up declining the service due to the previous expirence I had here. I think there are just a few key things in these interactions that would have improved my expirence and made me want to return read more

I saw a advertisement for a $16.99 oil change, as I got ready to check in on yelp, I found a $9.99 oil change coupon. EVEN BETTER!!!! In and out within 45 minutes, they even wrote me up for a new set of tires ( which I know I need ), so I will be coming back soon. Wasn't disappointed at all, I had great service! read more

Came only for an early bird oil change and received a free tire rotation. They even gave me a battery check. Quick and friendly service.

This place is great. Called at 12:30 on a Sunday, had me in by 1:00, oil change was done by 2:30. Great price, Eddie and Morgan were helpful as well! read more

I got some nice tires for $650! Should last me 60K miles, minimum! I may have paid a lil more that I'm used to. But I didn't have to buy them from Discount Tire! I'd rather kiss 6 mules than shop there! read more

Went for new tires and an oil change. Except for it taking 3 hours I was happy with the service (appointments don't mean anything) Next day I drove the car and got on the highway where I almost had an accident when an engine cover underneath the car they removed to do the oil change came off and started dragging on the road. Having to pull over next to the highway and having no idea what was going on had to get under my car right there and multiple times more (at night) as it kept coming off because they didn't do their job correctly and was missing 2 or 3 screws. Came next day for them to put the screws on and explained the situation. Where they told me it would be again 3 hours to simply put the screws back on, luckily after complaining they took it in. And that was it, no apologies nothing. You don't take your car to a "car shop" and expect something like this, like it was done in a rush and careless even though it took 3 hours for 2 tires and oil. Don't trust this place anymore read more

Not all Big O Tires are equal, this one on Elliot quoted me for the exact same Big O Touring tires $111.33 more than the Big O off Warner in Ahwatukee. Needless to say I don't recommend this store, but they are awesome in Ahwatukee read more

Terrible customer service came in for an oil change Because of the grand opening oil change special... Went out of my way to get to them and find out "oh sorry we can't give you the special on the oil change because my cars manual recommends 0-30 synthetic oil" really I told them you expect me to pay 60$ from what was supposed to be 14,99$. And I called and drove all the way here. Why didn't they tell me over the phone we have to go by what the dealership says and saved me from driving 25miles. I've always used 5w30 since we have owned the car over 3 years never had any issues. I've been to many different mechanics and this has never been an issue till today. I thought the customer is always right what happened to that saying obviously they care less about there customers so thats one less customer they have to deal with plus many more people I always refer I'f an establishment is good I come from a big family lots of cars but this bigotires is not getting any referrals so much for grand opening....oh and when I asked for the manager the girl tells me he's not available at the moment come back Monday and he should be in...really no thanks I'll pass... Very unhappy customer hope this helps anyone else trying to come here read more

Thanks for your help in getting my tire warranty covered Brooke:)

If I could give 10 stars, I would. Sure, the tires are great and all that but I have to say that this is the best customer service I have ever experienced. Not because of an issue, just genuine care from manager Brooke. I went with her to look at my existing tires and what an education I got! She taught me more about my car and its special tire needs than my dealer ever did. She went as far as telling me exactly why she recommended a certain tire for my high performance car. I never knew so much thought went into making tires! Just wow. So delighted to have experienced some who loves their job and goes the extra mile. I hope the owner of this store sees to it that she rises high within the organization. Face it, she IS the face of Big O. The impression she left with me is how I think of Big O. I will be back. And I will share my experience with friends. Brooke is the example of how to run a business. Promote her! read more