My nearly 10-year-old Cane Corso, Oso, needed a large mass removed from near his bladder. Once it…read morewas discovered, we couldn't afford to wait, as any additional growth could have caused urinary retention and other serious complications. Our veterinarian in Bastrop referred us to Ace of Spays, and I am so grateful she did. Given the size and location of the mass, this was not a simple procedure. From our very first phone call through Oso's surgery and recovery, every member of the team was absolutely fantastic. Everyone we spoke with--both on the phone and in person--was compassionate, knowledgeable, professional, and genuinely cared about our dog. They communicated with us every step of the way and kept us informed throughout the entire process, which gave us tremendous peace of mind. Oso has separation anxiety and can be quite vocal when kenneled. When I arrived to pick him up, I could hear the staff talking to him in calm, reassuring voices and treating him with such kindness. As a pet owner, that meant the world to me. Their facility was also clean, organized, and welcoming. Oso is now home and recovering beautifully. We couldn't be happier with the care he received. As an added bonus, the cost of his surgery was roughly one-third of what we had been quoted elsewhere, without sacrificing the quality of care. They even offered to trim his nails while he was under anesthesia, which we greatly appreciated. If we ever need a veterinary surgeon again, Ace of Spays will be our first call. I wholeheartedly recommend them to anyone looking for skilled, compassionate, and affordable surgical care for their pets. Thank you, Ace of Spays, for taking such wonderful care of our sweet boy.

Our dog had what our local vet thought was a possibly cancerous tumor on his neck. He referred us…read moreto Ace of Spays. Everyone was so kind from intake to discharge. I loved that I was able to complete all paperwork from my end online prior to my dog's appointment. It turned out that rather than a tumor it was an atypical cyst that was much more difficult to remove especially because of its location (near some major blood vessels). Immediately after the surgery I received a call from the vet with a detailed description of the surgery and how our dog did. I had an opportunity to ask questions and all were answered thoroughly. After discharge, I received a text the next day,asking how our dog was doing. I also received a call from the vet at one and two weeks post op. It was a fairly log drive to get there but I would gladly make the trip if we ever needed their services again. Of If I could give more than five stars I would do so. They were wonderful.

Our dog Jasper was diagnosed with lymphoma sarcoma at age 15, and I reached out to Dr. Bernard to…read morediscuss alternatives to the chemotherapy on offer. (I have read that a majority of human cancer doctors would not undergo chemotherapy themselves, so I definitely did not want to inflict that on an elderly dog.) Dr. Bernard was very knowledgeable and very caring in our conversation, I just wish we had gotten a diagnosis earlier so there would have been time to intervene.

Dr. Bernard helped our furr-person Puddin who was experiencing severe arthritis and weakness in her…read moreback Legs. Immediately after her first treatment she was acting like a puppy and you could see the relief in her eyes. We used Clay for over nine months, unfortunately, Puddin was diagnosed with a Brain Tumor and crossed the rainbow bridge recently. We really appreciate his love and professionalism in helping her.

Michael is the kindest most compassionate Vet with a wonderful sense of humor and a large heart…read morethat can guide you in the care of your older four paws family member - Trust him & know that he is both kind and intuitive. Your pet may transcend to his/her rainbow bridge easily with grace... however, having Michael there to assist you as the pets human who is struggling with grief loss second guessing etc - to know that your choice was the most gracious living choice you can make/ could make... He is a Godsend to many...

Michael is a dear friend of my family and is one of the sweetest people I know. He has been with us…read morethrough multiple dogs and cats, and always shows the utmost compassion for both the pets and their people. He's a longtime resident of Austin, and is pretty old-fashioned -- no website, no Instagram, he hasn't even claimed this Yelp page -- and yet he's widely known in the Austin community! I cannot recommend him enough!

Doctor Neeley and Vet. Tech Angie, are the absolute gold standards for excellent and compassionate…read moreveterinary care. Dr. Weaver has been at the top of my great Veterinary care for years. He did not get jumped over but Angie and Dr. Neeley slipped into first place by just a little. I have personally been purchasing veterinary services for over 50 yrs and without reservation or exception can recommend these three care providers found at Northwest Austin Veterinary Center. Patrick Slavin.

We have gone to Northwest Veterinary for more than 25 years for various cats. It's has always given…read moreus exceptional veterinary care, and extra support as we've had to make difficult care and end of life decisions. The vets and staff go beyond excellent veterinary medicine--they truly love the animals they care for, treat them with genuine TLC, and support pet parents with kindness and understanding. We are deeply grateful for the compassion, dedication, availability and the peace of mind they've given our family over the years. I cannot recommend them enough, especially Dr. Eric Simmons for cat care.

Our situation: My mama dog was unable to push out her last puppy…read more From start to finish there wasnt a minute where we did not receive the best, expert care. Dr. Taylor and the whole team on site were extremely knowledgeable, caring and attentive. The treatment plan (and yes cost as well for those wondering) was laid out clearly and with full explanations and then carried out efficiently and with utmost attentiveness and precision. If you are experiencing a medical emergency with your pet and are unsure where to go, this is the place. Other people came in at the time we were there getting help and they also were met with the same level of care, compassion, and attentiveness. I'm truly impressed. The level of care and this experience went beyond any expectation. They are open 24/7. I how i never have anther emergency, but i know exactly where we will go should one ever arise. Without hesitation. Thank you to the whole care team! You are all amazing.

I cannot recommend the team at VEG (Veterinary Emergency Group) enough. We had a terrifying…read moreexperience yesterday evening when we had to bring in our two-year-old Great Pyrenees mix for a major laceration. From the second we arrived, Dr. Pearson and the entire care team--Megan, Ethan, and Nicole (the CEC)--were absolutely incredible. They provided top-tier medical care for our girl, but what I appreciated most was how they handled my wife and me. We were in a total state of panic, and they stayed calm, kept us informed, and treated us with so much empathy. It's rare to find a team that can balance high-level emergency medicine with such genuine bedside manner. Dr. Pearson is a total pro, and the nursing staff made us feel like our pup was their only priority. If you're in the Austin area and find yourself in a pet emergency, this is the only place I'd trust.

I wish I could give Dr. Allen more than five stars…read more She is an incredible veterinarian and an even more incredible person. This past Wednesday, we unfortunately had to put our lab down due to complications with cancer in her chest. We had to take Brodie (our lab) in to Westgate to get screens done on her chest to diagnose the problem, and when they called back to tell us the news and that Brodie would need to be euthanized, I immediately thought to call Dr. Allen. She has been taking care of Brodie for years, and while Brodie was scared of the vet in general, she loved Dr. Allen and vice versa. I called her on Tuesday to see if she would be available to come to our home on Wednesday and just like any time we've called her in the past she made herself available to come and help us out. I could tell Brodie was more than just another animal to her, and I'm sure she uses the same love and compassion for any animal she treats. I can't tell you how peaceful the whole procedure was. I was so happy she could be there in Brodie's final moments. Dr. Allen also recommended Rainbow Bridge since we wanted to have her cremated, and I knew if she recommended it then it was what we needed to go with. Ronny came to pick Brodie up after she passed and was very respectful and sympathetic. He had her returned two days later. Can't recommend them enough, either. When we get a new puppy, Dr. Allen will be the only vet he/she sees.

Dr Allen is like a guardian angel! She is so incredibly sweet and loves what she does. My dog felt…read morevery comfortable with her instantly and didn't mind her gentle and thorough check up. She answered any questions I had. She gave great advice to help with my dogs skin issues. I wish I found her sooner and she could have been my dogs vet before. Her mobile clinic is so cool! She has wonderful energy and a heart of gold

There are no words that can fully capture the depth of gratitude I have for the care and compassion…read morethis team showed during one of the hardest moments of my life. Saying goodbye to my beloved dog of 11 years was something I had never experienced before, and I was completely unprepared for the emotional weight of it all. From my very first phone call, I was met with genuine kindness, patience, and sincerity. Every question I had was answered with such care and understanding--it truly felt like they were walking alongside me during this difficult time. When the doctor came to our home, their presence was calm, respectful, and incredibly compassionate. They treated my dog with such dignity and love, and they gave me the space and support I needed to say goodbye in peace. It meant more to me than I can ever express. Even afterward, the level of care continued. Picking up my dog's remains was handled with such grace and respect--it was clear that every step of the process was done with heartfelt intention and compassion. In a moment filled with so much pain, this team was a blessing. I truly believe God places people in our lives when we need them most, and they were exactly that for me. Their sincerity, kindness, and unwavering support brought comfort to my heart in a time of deep sorrow. I wholeheartedly recommend them to anyone facing the incredibly difficult decision of saying goodbye to a beloved pet. They go above and beyond in every way, and I will forever be grateful for the love and care they showed to both me and my dog.

Yesterday I had to say goodbye to me beloved 17 year old cat, Spencer. Dr Betts was gentile and…read morecompassionate. She treated Spencer as if he was her own. Having Dr. Betts there made the whole heartbreaking experience not only easier for Spencer but also for me. Even the way she put Spencer in a pet bed and carried him out with such caring and gentleness. We need more Vets like Dr. Betts. I can't thank you enough Dr. Betts, for helping me through this difficult time in my life.

I have been a client of Dr. Greg and Dr. Loretta since they open up on Anderson/183. They're…read morehiring practice is clearly insightful - they hire staff who are while also having the smarts and wisdom to provide both animal as well as people . If you are not using animal Medical Center, if you do not have Dr. Greg and or Dr. Loretta as your Pet Care team, I really encourage you to rethink that choice. I am retired/not high I'm so appreciative that Dr. Greg and Dr. Loretta understand and thus try to provide the insightful care that not only my pet needs, but the information and that I need to make a decision both as well as /emotional. Again, if you left the practice because of the changes made a year or two or three ago come back. If you're newly looking for come over these are the real their whole family which in fact that they were able to child upbringing into adult/animal care as well! If I could convince Any and all of you to come over, I would their staff is also some of the kindest, some of the most insightful, compassionate, and yet informed staff as well. Please come over to animal Medical Center or come back! Sincerely, Belinda

If I could give Animal Medical Center of Austin negative stars, I absolutely would…read more We brought our rescue cat in after sudden weight loss and urinary issues. Having dealt with feline diabetes before, I suspected that was the issue -- but we also learned he was FIV positive on top of the diabetes diagnosis. As you can imagine, this was a pretty emotional appointment for us. The veterinarian we saw was actually wonderful. She was reassuring, informative, compassionate, and walked us through lifestyle and diet changes that could help our cat still have a happy, healthy life. We were told insulin would be needed, given instructions for follow-up testing in a few weeks, and asked where we wanted the prescription sent. We requested Costco. So far, so good. Then we walked out to pay. The front desk staff member we dealt with had all the warmth and compassion of a parking ticket. After receiving difficult news about a beloved pet, interacting with someone who seemed to actively resent both her job and every living person around her was... not exactly comforting. But somehow, it got worse. The next day, we received a call from a vet tech letting us know our nearest Costco was out of insulin and asking if we had another pharmacy preference. I explained we were fine with any Costco location and, if needed, we could explore online pharmacy options. She said okay, and that was that. The next day, I received a text from the Costco pharmacy in Pflugerville saying they'd received the prescription request but were also out of stock. No problem -- shortages happen. So I called Animal Medical Center back simply trying to figure out the next step so we could get our newly diagnosed diabetic cat his medication. The receptionist listened, placed me on hold, and then told me a vet tech would be calling me back. The next day, I called back, telling the receptionist who I was, that we had spoken the previous morning and no tech had ever phoned me back. She placed me on hold, and a vet tech got on the phone and informed me that the veterinarian we had seen was "just a visiting vet" and would not be back for three weeks... therefore they "couldn't help me." I genuinely thought there had to be some misunderstanding. I explained the situation again. Slowly. Clearly. No misunderstanding. I was told AGAIN that because the vet wasn't there, nobody else could help because they "didn't know anything" about our cat's case. I'm sorry... what? You diagnosed a cat with diabetes, prescribed insulin, instructed us on urgent treatment steps, and then effectively shrugged your shoulders the moment obtaining that medication became complicated? My flabber was absolutely gasted. I understand staffing limitations. I understand substitute veterinarians. What I do NOT understand is how a functioning veterinary practice has absolutely no continuity of care plan for a newly diagnosed diabetic animal. The complete breakdown in communication, accountability, and patient support was honestly shocking. Needless to say, we will never trust this clinic with another animal again, and I have actively warned others to look elsewhere for veterinary care.