I have purchased well over 200 cars in my lifetime and have dealt with countless dealerships. Dave Underwood truly understands customer service. He simply makes the purchase experience enjoyable. read more

Totally seamless from start to finish! Bill Hester, Internet Sales Manager, set me up with a great offer and found me exactly what I was looking for and more. Will Shropshire and the entire sales team are just downright good people. My wife and I enjoyed the banter on the sales floor and I felt right at home. read more

Kevin Harris made it possible for me to get a beautiful car here! I am young with very little credit. It seemed near impossible, but all his efforts and hard work got me the car I've dreamed of. He was very kind. Dean also worked very hard! Thank you both for making me a very happy customer! read more

Save your time, money, and frustration. Go somewhere else. I have been so utterly unimpressed with this Ford it is kind of amazing. John Hancock not only continually gave me wrong information (well his secretary. He couldn't do as much as come out his office and talk to me face to face or take my calls). I had been told my hail damage repair would take 2-3 days, then 5, then another week, then ANOTHER week. Never once did I received a call with this extensions. I continually had to call up there and stand my ground to talk to anyone and get any useful information. There is total lack of communication and competence. I just got my car back yesterday, checked the car, and there is a large scratch above my tailgate that wasn't there before and the trunk cover on my hatchback has been destroyed. The locking mechanism was completely torn out. DO NOT GO HERE. read more

I was looking for a used van. I found a Volkswagen on their website that I liked. I made an offer online and it was accepted through email. There was no annoying phone calls. Once things were established though email, we moved to phone and made an appointment to come check it out. The van was new to the dealership and they hadn't had a chance to put it through service by the time we showed up. The van was in great condition either way, which shows that the dealership takes pride in their inventory. They only needed to take care of minor things, which they were happy to do with no extra flak; unlike other dealerships that I met with, who wanted to raise the price of the vehicle to replace a window wiper. I put the car on hold and spent a few days looking at other vehicles. The salesman was quick to answer calls and emails, and was never pushy (Adam Russell). He was upfront and easy going throughout the entire process. The price we agreed upon in the beginning never changed. The van was serviced, parts were updated, and things were great! Love it still and have high regard for the dealership that takes pride in their used cars and in their customer service! read more

Horrible experience : The used car dept .... is a bunch of lazy sales people who don't care !!! Every car we test drove was disgustingly dirty ..... I mean we handed Tom Corrigan a moldy cup of old food left in vehicle & he laughed We were told don't do anything to clean these up till a serious buyer comes along ?? Upon arrival the only thing Tom could talk about was his find on a cadillac deal he just bought !!! My grandson & I were helping him find keys in a bin of 50 keys or more & he couldn't locate most of trucks/suvs we wanted to drive ???? Its over 100 degrees out ...getting in dirty nasty cars was not pleasant calling ahead of time he..... could have at least had something cooled off ready to drive !! He was super rude about everything ....truly disappointing Got a big run around from our neighbor !!!!! Wouldn't even get up to consider an offer or act like concerned at all very unpleasant experience Do not recommend this place to anybody There are too many nice dealers to ever consider this one Patricia F. lost...hurt neighbor read more

Once a car was found online, our salesperson answered numerous questions via email, which helped us decide whether to take the time to visit the dealership. Once set up to visit, the car was waiting for us and including a test drive and financing, we drove away with our new, pre-owned car in less than two hours. Toronto Spikes was friendly, helpful and not too pushy. Overall, it was a good car-buying experience. I'm not sure if it was my particular car, but there was no negotiations on the price. I was hoping there would be, but there wasn't. read more

After a horrible day that began with our car breaking down in Atoka, Oklahoma and having to hitch a ride to cross back into Texas to rent a car we drove straight to Bill Utter and in less than three hours we walked out with a new Ford Fusion! LOVE THEM. read more

Great communication. They told me upfront what day of the week would be best to bring in my truck for service. Brought it in, they finished faster than they estimated. When waiting for them to pull it around it was clear they were busy but still made time to approach me and let me know they were still brining it around and had not forgotten me. read more

I just bought my 2nd truck from Big Dave at Bill Utter Ford. Both times, I've driven out of my way to work with Dave. I would highly recommend this dealer. read more

I found the exact new truck and deal I wanted online. I went to Bill Utter and my sales person; Mike C, took care of all my needs and gave me the exact deal I was looking for. The aftermarket and finance folks were friendly and great as well and I had no trouble with them not honoring the deal they advertised and ultimately the negotiated price which was even better! There was no high pressure pitches and they even made a few exterior changes to the truck to make it exactly what I wanted. I would do business again with Bill Utter. read more

Super nice people, and worked with my budget to get the exact car I wanted. Wasn't getting the APR I wanted so they help adjust it to fit it within my monthly payment limit. Also made sure the car was detailed and fueled up right before I drove it off the lot. Afterwards Carina helped me with showing me all the new features of my new car! read more

The people here were amazing. Very quick to act and listened well to my needs. Doug Peyton was awesome to deal with. I'd recommend asking for him directly. Love my new F150! read more

I am buying a Edge Sport for my son, and worked with both Kathy and Jim in order to get more information. Kathy was great, Jim was okay and I did figure out exactly what I need. All i needed to complete the transaction was for them to evaluate a car of mine for trade in value. I contacted Jim and he said they had availability so I made the very un-fun drive up I-35 from Downtown Dallas to them in rush hour to get it done. 50 minutes later, I arrive and ask for Jim - he isn't there. No worries, Can I just have my car evaluated? The receptionist said no. I asked again - very clearly - Can I have someone here evaluate my trade-in? Again, was told no - this time a little more rudely. When will Jim be back? The receptionist didn't know if he would be back, certainly not when. She then sat back down and ignored me. Fantastic. So yeah - I guess the act of evaluating a trade-in vehicle is foreign to this dealership. As I was leaving, there were four salesmen hanging out on a golf cart right in front of the dealership - just laughing and carrying on. Doing everything but helping potential customers. After contacting Jim, I was told "I cannot be waiting for you every minute". Great. Well, this is my first Ford so maybe this is par for the course. Today I contacted Baily at Five Star Ford (south of Bill Utter, not as close to my home) and she told me I could come by anytime or schedule an appointment and there would be zero waiting. I will swing by today to see if this is true, but if it is - consider this when you select your dealership. Do you want to be treated as a customer or a burden? I should add that I am probably paying cash for the vehicle, just considering the trade in. I am the easiest customer one could have in this particular process since the vehicle is for my son and he has it nailed down on what he wants. I have given Bill Utter two stars because Kathy really was great. She is probably the reason my son ended up going with Ford because she was very happy and really loved the Ford Edge Sport and made it easy to finalize his selection. I will update my experience with Five Star either here or on their Yelp. Edit: I do want to update this. Craig from Bill Utter Ford reached out and tried to repair the relationship. He was very professional and eager to turn a bad experience into a good result. I very much appreciated the gesture and I will possibly look at Bill Utter Ford in the future should the need arise. read more

I would give Bill Utter Ford at least 6 stars if I could. I recently purchased a F150 in a matter of a couple of hours. Everyone at the dealership treated me courteously and with respect. They didn't play games and didn't waste my time. They presented me with a deal that I couldn't refuse. There was absolutely no need to haggle or waste time waiting for the salesman to consult with his manager. Don't waste your time with any other Ford dealer in North Texas. Go directly to Bill Utter and get the best deal in no time at all. You will leave with not only a new vehicle, but you might even have several new friends. read more

Had an extremely positive new car sales experience at Bill Utter Ford. I had seen on another dealer's TV ad for a very attractive lease on Ford Fusions so I thought that I would check the Fusion at Utter Ford as it is close to my home. My salesman, C.T. Babcock was excellent. He answered all of my questions thoroughly and gave the car a proper demonstration. After the test drive, literally within 5 minutes of sitting down to talk "numbers", Utter Ford had matched the other dealer's price. There were no games, no hidden gotchas, just a straightforward transaction that I felt good about afterward. You will be well served when shopping for a Ford to give both C.T Babcock and Bill Utter Ford a chance to earn your business. read more

My purchase experience with Bill Utter Ford was double thumbs up. Most dealers these days provide inventory and "Internet pricing" via their website...however, the reality is quite different once you walk into the showroom. After being disappointed multiple times with Ford dealerships in DFW where they acted as if they've never heard of the Internet or anything as obscure as a website...I started looking for dealerships farther out from my Dallas location. After looking at Bill Utter Ford's inventory online, I found a truck that I was interested in and passed that along via their website...i.e. my name, phone, email. Within 5 minutes, I had received an auto-response letting me know that I would be contacted shortly. Within an hour, I had received a personal email confirming that vehicle's pricing and a request to set up a time to see it in person. I came by later that day...was quickly introduced to a salesperson, C.T., that would be helping me. He was great to work with. Shockingly, he had the pricing email printed out that was sent me and there was none of the pricing nonsense that I experienced at several other dealerships. Took a quick test drive, bought the truck, and was out of there in no time. I told the Sales Manager that this had gone exactly how I would expect the Internet business model to work with a car purchase. The other guys just didn't get it, but Bill Utter Ford clearly did embrace it. I would highly recommend dealing with Bill Utter the next time you're in the car/truck market. read more

Thanks CT Babcock and the Bill Utter team went in this weekend for my daughter to trade in my daughters lease and she found a 2017Ford fusion exactly what my daughter was looking for this is her second car she has bought from CT and he made it easy and comfortable to do it unlike other salesman and dealers we been to in the past .CT has a customer for life and I'll recommend him and the rest of the Bill Utter Team to all my friends and family for all there vehicle needs Thanks Again CT and Bill Utter Ford for making my daughter happy and comfortable buying her new car customers for life !!! read more

Great experience! Our salesman Mitch Trimmer was very knowledgeable and extremely patient. After we made our decision, they had our car cleaned and ready to go very quickly and going through the paperwork with Mike was very efficient. No high pressure, very willing to answer our endless questions, both before and after we selected our vehicle. Could not have been happier with the process. read more

We worked with Toronto who was great. He knows his Ford and especially the F150 I purchased. Once we came to an agreement, we came back and the paperwork was wrapped in less than an hour. By far the easiest and most enjoyable car buy experience I've ever had (and there have been plenty that left much to be desired). Will certainly look Toronto and Bill Utter back up when we need another vehicle. read more

We always deal with Doyle and Carl Anderson! They are exceptional! Got the car we wanted at the price we wanted! Always a quick transaction. Couldnt ask for a better car buying experience! read more

We had a great experience at Bill Utter Ford recently. I was interested in a new Mustang, and test drove one on Saturday. I went to another dealership and test drove as well. I went back on Monday to Bill Utter because Robert had treated us so well and they had the Platinum White Mustang that I really wanted. It was a very smooth process. I felt good about the price and the value of the trade in. I would highly recommend asking for Robert! read more

I bought a used car from this dealership in Feb. 2011. It would turn out to be the worst mistake of my life little did I know at the time. It seemed like a good idea at the time. The first thing that happened was in March around the 16th when it was raining extremely hard I was coming come home from Dallas and made it to Lewisville around 1171-Main street and ran Thur some water and my car started acting weird. So I exited main street and stopped at wal-mart in the parking lot where my car died. I thought maybe it needed some engine coolant or some oil since the gauges had all went to the red. But come to find out my serpentine belt came off. So it cost me 100.00 dollars to get it towed to Denton. Next the battery went out that was another 100 after that the check engine light came on and the air conditioner stopped working. Last but not least the car started over heating. I was finally fed up with all the crap this car was giving me. Plus paying almost 300. a month for a 15 year old car for 27 months that's out rageous. Bill Utter ford In Denton TX is a rip off and I don't recommend them to anyone unless of course you wanna get screwed out your money. read more

I highly recommend finding your next car at Bill Utter Ford. We worked with Mitch initially and then Toronto later, and both were very nice and not pushy at all. They gave us their best price without much haggling, so the process was easy and pretty quick from test drive to car keys in your hand. It was definitely easier than the previous time we bought a car at a dealer. read more

When I purchased my pickup, I wanted to be a life-time Bill Utter Ford customer. That perception was improved when I brought my pickup back (with 800 miles on it) for about $14k of body damage. They absolutely did great. Then I tried to schedule my first oil change. I tried to use their online scheduling system from two different computers. I called four times. I literally could not find a way to schedule an oil change with this business. I went elsewhere thinking "so much for the free first oil change they tout when selling a vehicle". My second oil change went the same way - although I gave up after the first phone call. Why I cannot get a Ford dealership to service my Ford vehicle that I purchased from them is beyond me. Six months later my pickup was damaged by hail. I took it in to them since they had done so well the previous time. They looked at the vehicle, agreed they could fix it within the estimated price, make copies of all the paperwork (thankfully I kept the originals) and said they would call to schedule the dates since they were pretty busy. They didn't call. I called and told them I was not concerned about the date as much as knowing date of the repairs because there were several things I needed my pickup for during the summer. If I knew in advance, I could schedule around the dates. I was promised a call back that never came. I called them again. Rinse...repeat once a week for four weeks. I finally asked the receptionist if they want my business (I'm locked at this point because the insurance check is to me and them and half way to the expiration date). Someone finally calls me back: they moved, they lost my paperwork, yada-yada-yada, send the paperwork in again. I send the paperwork again, no callback, no nothing, so I call again after 3-4 days. Amazingly, they say they can get my pickup in June 26th. I specifically ask them if it will be done by the 4th of July weekend as I needed my pickup that weekend. I am assured it will be completed by July 2nd. Lies, lies, and more lies. I get my pickup back after roughly three weeks and after they bilk my insurance company for more money than they originally agreed to. Was the quality of work good? Yes. The customer service was the problem. Why is it so hard for this company to conduct a business transaction? If they did not want to work on my vehicle - directly tell me so I can go elsewhere. This passive aggressive game of playing dumb is ridiculous. Be upfront. Be honest. Get some integrity. Act like I'm the one paying you for your services. read more

Dropped my car off for a battery replacement. Came back four hours later to pick it up and my expensive sunglasses had mysteriously disappeared from my console. Yes, I know, you aren't suppose to leave anything in your car when you drop it off for service, but I was in a hurry and forgot to take them out. Called the service manager as soon as I got home and he said he would check with the technician and call me back. A few minutes later he called back to say they didn't have them and was I sure they were in my console (of course I was sure!). He said the technician would have no reason to open my console so he knew they didn't take them. Then he said the guys in the back don't speak English. Not sure what that has to do with anything, but assuming he couldn't communicate with them so he didn't bother asking them. Long story short, don't use Bill Utter Ford for service, but if you do DON'T leave anything of value in your car!!!! read more