This dealership will not honor a deal they agreed to already with a signed contract and agreement and proceeded to ask for the vehicle to be returned. read more

Went on to the dealership 2 weeks and spoke with Jose and the manager that was working that Saturday. We have purchased 3 Toyotas from this dealership over that past 6 years. The service that we received.....beyond HORRIBLE! We wanted to continue giving our business back to our local dealership but after this experience we will NEVER return!! read more

John D got your reply but I just wanted to check with my wife before I came into your dealership to give you a deposit. I could never get a hold of your internet salesman would not return my calls and was never available to speak with me. On the other hand Inwas told that you dealer traded the car so as far as wanting a deposit your team is not very responsive. read more

It's been approximately 3 weeks, and I still haven't received my refund. Time to go over and cause a scene I guess. Too bad it has to wait till my next days off. P.S. my door lock works 50% of the time now. Lol read more

Thank You for the response, however there are fair Toyota Dealerships that are against the Markups. This is not because of shortages and demand. At the end of the month you receive cars from Toyota. Yes demand is there, but unfortunately so is your dealerships greed. Toyotas MSRP - Dealerships Invoice Price = Large Profit. To anyone buying a car from this dealership ask for Invoice. The markup is a choice not a requirement. I'm supporting the dealerships that are not taking advantage. read more

Found a vehicle online that I was interested in and send a message to the dealership through there system got a response from an employee named Angel C. We talked I gave him all my info and he told me someone would contact me within the hour. It's now been 5 hours and not a peep from the dealer! I then called and got the run around from everyone there nobody wanting to help. Will be taking my business elsewhere and so should you if your reading this! If your not taken care of when trying to buy a vehicle what do u think will happen after! A dealership dealing like this will not be around very long, or only get 1 time customers. In my opinion call another dealer and avoid Bill Wright Toyota read more

first time purchasing a car from Toyota every one said they were good well I purchased a car and the dealer told me the car was high because they put brand new tires later on I find out the person sold the car put the tires on car but the tires are the wrong size and Toyota or corporate wants to not fix the problem and they all say it's okay to drive my car like this I'm not happy about it but it's a money thing one manager told me tired to high and when my tire get old come to him and he will give me a discount that really mad me mad because they should have the right tires so my experience with Toyota I will never buy a car from them again because they treat there customers badly read more

Bill Wright Toyota - Car Dealers Near Me - Bakersfield, California

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I had a wonderful experience and purchased my new car with the assistance of Bill Leen. He was very knowledgeable and did not pressure me when making this big decision. I would highly recommend asking for bill! I also worked with Javier in finance and he was an absolute joy! read more

New car i just bought Friday late evening. I couldn't understand why the salesman said, come back when your empty so we can detail your car. No car, under any circumstances should you let a customer drive off like this. Top of hood has scratches. I text who i thought was my salesman, come to find out it was the finance guy who told me he would forward my pics and complaints to the sales manager Chad, who never returned my call. So i tried again the following day, which was today 03/08/20 Still no call back. So sales guy Joel calles has attitude and says your obviously not happy, i was in a hurry and that i would have waited longer had he had the car was. Well he shows me the car then takes it to get washed. Now we are back with paper work, an hour later, no walk around vehicle only a ticket to come back for detail and another full tank, which he said he did out of his picket. Uh huh!! Hald i known it was that dirty, there is noooo way i would have left with that car like that. Shame on you sales guy, you knew the condition and should have said "i can't let you leave with it in that condition" or sign off letting me know o approved of it. If i could give it back i would. BTW i showed the pics to several dealerships and they said hell no! Uncalled for! It's all about your sale and that's it. I lifeted the hood following morning to see what i got and i brought along a lot of dirt with it. Btw sales guy never asked if i wanted to test drive. I will take that blame, i was all in the moment. Never again at automall in Bakersfield.. yours truly, never ever coming back and tell you to shop elsewhere. read more

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Justin Swartz is the man! For me he was the one that made it happened! Justin and finance manager Eddie made my car buying experience stress free and effortless. It was a fairly quick process, and they were both very kind and welcoming. I don't think anyone enjoys the process of buying a car, but they both made it fun and fast at the same time. I'm very happy with the deal that I got!! read more

Bill Wright Toyota - Car Dealers Near Me - Bakersfield, California

If you're needing to get your car serviced I HIGHLY recommend going to see Joey Tedtaotao at the Bill Wright Service center!! He's always so helpful and very professional. Wouldn't trust anyone else with handling my car. Thank Joey!! read more

There is no denying the fact that I am a Toyota fan! I have made a total of four car purchases since I could drive, and all the purchases have been made at Bill Wright Toyota. Never been crazy about the whole car buying experiences, but I feel that each time I have gotten a fair deal. I feel that they are the best car dealership because of their Service Department. All I do is take my car in for its regular scheduled maintenance. Hardly any major issues in almost 30 years. There was one time about 25 years ago that I was big time upset with the service department. Fortunately, they resolved the issue to my satisfaction. Made me a very loyal fan after that. I do not see myself changing allegiances anytime soon. Oh, oh, oh....what a feeling!! Toyota!!!! read more

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If you think about it you are taking advantage, the issue is not the msrp of the car, it's that you are aware of the chip shortage and add a surge charge to the Price of the vehicle to increase you profit, there for taking advantage of a person that needs a car for whatever reason. ( they got in an accident, car broke down, etc. ) I hope this helps, and you don't twist my words. read more

I just recently had the best car buying experience that I have ever had in my life. Since we have been in the middle of quarantine, I was very reluctant at this time to purchase a car. To my surprise all of the pre-approval steps were done on their website and their team reached out to me and assisted me right away. We arrived and were assisted immediately by Leon Stevens. He was so kind and attentive. He had the car detailed and ready to go for us. I would recommend Bill Wright Toyota to anyone looking for a new car! They are incredible! read more

I went to Thousand Oaks Hyundai, Woodland Hills Honda and Simi Valley Toyota to purchase a car. When my husband and I were deceived, double talked and lied by dealers in these locations we realized we couldn't buy and support any of these dealerships. We found Bill Wright Toyota in Bakersfield and couldn't be happier. We don't live anywhere near there but their response time, knowledge, respect and willingness to work with us we bought my Venza there. We were treated so well and they streamlined the process and left with new car an hour after paperwork was signed. Thanks to all there read more

Pretty un impressed with my experience here so far. Sales played games keeping me waiting while they sat and talked about their personal lives. Fast forward, bought the car called the finance department the next day to ask about something, I left a message and never received a call back. 2 weeks after purchase I get a call from Paul about a survey I filled out from toyota where I had mentioned some pre existing damage that was hidden by the dealer on the car. Nor disclosed by the dealer. I found out later in the service records online. The dealer showed me a clean carfax on this cpo vehicle. Paul said to let him know when the car was in for service and he would check it out to see if he could help. The car is in service as of yesterday morning, I told my service advisor kassandra about it. She claims she can not reach Paul. This morning I call and speak to Paul he assures me he will look into it. This was at 9 am, at 1230 pm I get a call from kassanda saying she hasn't heard from Paul and still can not get ahold of him. This is my warning to other consumers and I will continue to follow the correct steps to get this resolved at the expense of my time and patience. read more

It took over 2 hours for an oil change on my 2020 Sequoia. Staff was very unprofessional and nobody seems to know what is going on when you ask questions. Very unorganized. read more

I stopped in just to test drive a car that I had purchased in Santa Maria and AJ was the sweetest person ever! Go To him for all your Toyota needs!!! read more

We were stranded in Bakersfield when my Prius suddenly wouldn't start. I called Bill Wright Toyota & explained what was happening hoping they may be able to offer some advise. They put me in touch with Jonathan & he was wonderful. Walked us through some possible fixes over the phone. When those didn't work he worked with as we contacted a tow company. If turned out to be a bad starter battery. Toyota was able to get us in on the spot & replace the battery so we could drive the 2+ hours home. Can not say how much we appreciate Jonathan & the team at Toyota read more

This review will most likely be updated over the course of a year since my wife and I purchased a new car here. But for now I am struggling with the amount of stars to rate them. We originally came here on the evening of December 23rd, it was around 6:00p and we walked the lot looking at different models. A salesperson did walk out look at us and immediately returned back inside. Well it was cold so maybe they weren't sure if they should approach us. We went inside (showroom) and browsed the Camrys they had on the floor. There was a family sitting down reviewing paperwork so obviously they were still open. There were four gentlemen in an office who all looked at us but not one approached us so we figured we should leave. We returned the next day at a more amicable time (maybe), it was about 1:00pm. Literally within a few minutes we were approached by Kevin. Maybe the daylight changes the way Business is conducted, but anyways Kevin was an amazing salesman. He answered every single question we had, let us sit inside different models and told us the key differences on them. Kevin was not pushy like we've dealt with before, he to top it off he is a young guy and has great professionalism. We decided to run numbers and he broke it down very well with a variety of options. He stayed at the dealership until we drove off with our new car even though he was scheduled to go home for Christmas Eve for over an hour. The loan officer who handled all of our loan documents was great and explained everything thoroughly. He was very friendly and he was genuinely excited for us. I feel bad I cannot remember his name, but if I see him again I will make sure I get his name. We haven't purchased a car since 2006 so I'm not sure if the technology is new however I was impressed that they had a large touch screen on the desk that you would digitally sign the loan documents. When we purchased the car it was the afternoon of Christmas Eve so the detail department was gone, I returned that Saturday to get it detailed and a full tank of gas. I was told to arrive and they will have me down however the detail guy said they don't schedule appointments, they just bring them cars. The outside was gleaming but the inside lacked detailing but it's not crazy dirty just a bit dusty. When I asked about the gas they said the salesperson should've had it signed off so I just shrugged it off. It was an experience that started off a little awkward but went rather well and then was a little shaken but none the less we are mostly happy. I rate Kevin with 5 stars but the initial neglect and lack of detail brought it down to 3. read more

Red flag after red flag after red flag!! Had the absolute worst experience w/Richard Forcillo this morning. I can list all the arrogant VERY PUSHY, unprofessional, negative, rude comments my mother & I encountered from the get, but then you'd be reading a novel. But what really sealed the deal was after we thanked him for his time & got up to leave, he said to me that if I couldn't get ahold of Eric Dyer (he was off), to contact him. I said "okay, thank you" and my mom & I proceeded to leave. As we were approximately 300yds from the door, he opens it & yells "I would have given you my number (as he's waving his business card), but it doesn't look like you want it!" read more

4 stars for the salesperson (Fernando) for his accommodating and kind service during our purchase of 2019 Highlander XLE around Black Friday. The purchase was very satisfactory. The salesperson's services were satisfactory. I think I'll put out the good word for him to my friends. So why only 2 stars? It would have been at least 3 stars overall if it wasn't so blatantly obvious that the finance manager (Larry) who dealt with our financing wasn't even trying to be subtle in giving me an attitude when dealing with our financial situation. A bit of advice to you Larry (if this ever reach you): Next time, try to be more professional in hiding your disappointment better just because we ended up not purchasing insurance under you. Customers know. Also, it would have been nice if the negotiations proceeded a bit smoother (had to wait a long time during the process), but they were compromising in the end, so not too bad. Next time, when two of my friends may drop by to do business with you folks (they like our Highlander), I'll personally give them a heads up, in advance, to not set up their appointment/engagement with any dealers and financial managers who are unprofessional and dismal in their conduct. If (maybe IF) they end up deciding to purchase their cars at Bill Wright Toyota, I'll see to it that they don't end up engaging in any business with Larry for that matter. In short: - Fernando, the sales dealer? Well done. Keep at it and look to improve. - Larry? Better not let your expectations betray you even more next time. - Negotiation process? Could have been better. read more

I won't go even near these business. Stay away and do your business where they have some respect for customers. I went to this office to ask about paying off my lease. first, they had no idea what paying off lease is. Then, they directed me to and office and while I was waiting for them to ask each other who can help with my request; one of the employees start shouting customers are not allowed in this office. I have lots of confidential information, you should stay out of the office. Clueless, and incompetent employees who are not even coordinated with each other. Whatever, I definitely won't do any business with these freaking confidential guys. read more

It doesn't matter if you have an appointment or not you still wait over two hours! The facility is nice and big, but there is no reason to wait two hours for an oil change!!! And no! They weren't busy when I got here! read more

Bill Wright Toyota - Car Dealers Near Me - Bakersfield, California

service department is a joke. always takes a minimum of 30 mins to DROP OFF a vehicle to get an oil change.

I saw an advert for an SUV I have been looking for for quite some time. I went to look at it and to my surprise it was in decent shape. I went in and worked with George Ferguson, we made a deal and I have my SUV. He was patient and communicative. I would recommend. The purchase process was quick and painless too! read more

There was no physical damaged, your Mecanic just went based of dirt prints, the truck is brand new, so no customer service is not your biggest factor, Toyota is all about the money, I've owned Toyota for many yrs and never had an issue, look up my history and you'll see, but no Toyota is too busy charging up the ass to actually take care of the customer read more

I called because I had an appointment today at 4:30 and wanted to reschedule. And she said we don't have an account for you, or an appointment. I said are you kidding? I called two days ago and made the appointment and made and account for my car. She said no unless you made it under different information. I said no that's the only info I would use. Then I asked to speak to a manager and she said he's on a call, you can leave a voicemail or just make your appointment. This is a hassle all I want in my damn car serviced. I'll be going to the other Toyota location. Shouldn't have people working the service department if they don't know what they're doing. Thanks for wasting my time. read more

Can't say enough how blessed I am to be sitting in my new car after we went to Bill Wright Toyota. My experience was especially unique since I was looking to replace my 2012 Scion TC which was stolen earlier in the year. Sales representatives were friendly and once they knew we were looking to replace the Scion, they quickly referred us to a Scion Certified Salesman named Andy Halewa but at no time added the pressure to commit like most car salesman are known for. After looking at the 2014 Scion TC, he politely gave us his business card, and we left with our word that we would be in touch. 2 weeks later, my husband & I returned to the dealership to see Andy & he greeted us like old friends. He was honest, very straight forward and worked with us to get the best possible financing for our vehicle. 1 day later, I drove off the lot in our new car :) I'm thankful that North Bakersfield Toyota turned us down (by asking for an obscene down payment) to replace the vehicle we initially purchased through them because if they hadn't, we wouldn't have had the outstanding customer service from Andy. Thank you Andy!!!! read more

Bill Wright Toyota - 2014 Scion TC - Car Dealers Near Me - Bakersfield, California

I rolled my window down and spoke to the valet for the second time. I said, "Those boys were completely charming and it seemed very good at the time. It was only later that I realized how bad it all was for me!" I looked at him. He looked at me. I started to laugh a great big belly laugh. He could not resist laughing too and we agreed to "just leave that comment right there." We both saw the irony in the accidental innuendo: Two hours prior they "fixed" the electrical problem in the Prius by changing the battery in the key fob. I left feeling great but the feeling was fleeting. Soon I would feel condescended and patronized as I called for a tow from the Trader Joe's parking lot across town, unable to start the car due to an electrical problem that the Bill Wright boys tested for and ruled out an hour before. I'm sure glad I didn't prance home, to the remote Giant Sequoia National Monument, and get stuck there. Heck, at least I got stuck near a Trader Joe's and Starbucks. (Pro-tip: Starbucks tastes great but does not help your blood pressure when you are living in the #metoo moment.) So the tow driver got the car started and I drove it back to the dealership where I had that second visit with the valet, the highlight of my experience by far. I am going to admit that I was pretty grumpy at this point and probably taking it out on my service point person. He said he was 99.9% sure it was the 12-volt battery, based on my description. It was the same problem I described hours before and I was skeptical about their ability to "test it" again (or for the very first time...). I was frazzled at because I needed to get across town to get a crown at the dentist. They called an Uber for me and reminded me at least once "well, we did call an Uber..." (As a ridiculous aside, they gave the wrong address to Uber even though I had the dentist's actual card and I'm glad I know Bakersfield or I would have been even later than I was. I directed the driver after she started out to a different side of town - Truxton vs Truxton extension if you know Bakersfield). At this point, the hubs was headed down to drive me home, not realizing it might just be the 12-volt battery that the boys tested earlier. The car might be done quickly. They fast-tracked it for me, in fact, another thing they pointed out a number of times. The repair really was very quick. My husband messaged me while I was in the dental chair. The car was done! Again! My husband drove me back to the dealer and then did the "chummy man" thing well and asked what went wrong earlier. The service person explained that earlier they were looking for an "intermittent problem " and that their health checker showed no intermittent problems. This time they tested the 12-volt directly and found the problem. Either I am not smart enough to understand this or I am so smart that I would think an intermittent test would find intermittent problems, like my stopping two times after leaving the dealer and being able to start the car back up and then not being able to on the third time. This is the problem we've been having that I described at intakSo I don't know if this "testing for an intermittent problem" is a real explanation. I guess the world of Yelp will have to decide. We've been long-time Toyota people. It's on both sides of the family. What are we to do about this?I discussed the dilemma with my dentist: Do we switch teams? He suggested staying away from the hybrids so you can take your car to your own mechanic and avoid the dealerships. He gave a bad review of Bill Wright (as did the tow driver). As I sat in the dentist 's chair and pondered the problem, I announced: "I just need to make a lot more money! I'm now an Acura person!" I recounted an experience a few years ago when I took the MDX in for a recall issue. They said, "You're welcome to wait in the lounge or we'll give you a loaner." I drove around Bakersfield in a new Acura sports car, wind in my hair, breaking all speed limits, and surely hearing cat calls. I said to my dentist: "Bakersfield Acura knows how to treat a woman!" read more

So bill Wright Toyota open a brand spanking new service center!!! It is so big, cozy and vey spacious, they even have a restaurant inside and 4 tv's!! I just want to say that this place is way better than that other small place they had!! This place can accommodate more people more cars and did I mention they have great service too!! read more

Bill Wright Toyota - Car Dealers Near Me - Bakersfield, California

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Wow, we are so spoiled here. This is a beautiful brand new facility complete with TV, charging stations, coffee and comfort food. Medka really looks for out us. He is super experienced, explains everything thoroughly and is SO nice read more

Another successful experience! I traded in my lease of the 2016 Corolla to a sweet 2019 Camry. I had the pleasure of working with Eric Dyer. I think what I appreciated the most is him sharing the challenge with leases today is people expect to get the same deals from a few years ago but prices are going up but so is the technology and benefits with the vehicles. While we were waiting for the papers to be drawn up we went to the service center where there is "By the way cafe" affordable delicious food. The cheeseburger and philly were delicious and the coffee drinks affordable and great! All in all I don't think I will ever go to another dealership. I appreciate the honesty and care I received! read more

Bill Wright Toyota - Car Dealers Near Me - Bakersfield, California

Quite possibly the worst service experience. Showed commissioned sales advisor issue. That got lost in translation to the tech. They are commissioned, so they need to move vehicles in and out. No real diagnostics done, except by computer. Tech said the issues was non existent. showed The manager of the commissioned advisors the issue. He could see it, but will have to bring vehicle back. this is after rental car returned, which I paid for. I think I'm going to Valencia or Fresno to have the vehicle looked at. I can't imagine taking my car back. Ever. read more

I just bought a Prius this weekend and Henry Barron did an awesome job at helping me lease my car. Eddie in finance made the leasing process very smooth and I left with no headaches trying to understand. From the moment I walked in and until I left in just a short period (under 2hrs) I was well taken care of by these two. My car is under warranty for 3 years and my maintenance will be taken care of for the next 2 years ex: oil changes all by Bill Wright. Thank you Henry and Eddie. Danny read more

Bill Wright Toyota - 2015 Prius - Car Dealers Near Me - Bakersfield, California

Car salesmen are usually crooks but these people are incompetent. Mario lied about the car and I didn't find out until after I bought it. These people really are truly scum. read more

Bought my Toyota 86 from Frontier Toyota in Valencia, but I get my car serviced at this location. I was helped by drew & Bridgette. Super sweet & professional staff to be helped with. Took car of all the services my car needed in a timely manner. The new service location is SO NICE! They offered hot coffee and doughnuts while we waited for our car to come out. Love it, i highly recommend. Nice little card inside my car when i got it back :) read more

Bill Wright Toyota - Nice "Thank You" card inside my car :) - Car Dealers Near Me - Bakersfield, California

Went into BWT to get some parts for a vehicle i was working on and while paying for my parts the lady at the front desk i believe her name was Lisa was the absolute nicest! Her customer service skills were top notched we had issues with my transaction card and she took the time to be patient with me and help me out as needed. She was absolutely awesome! The professionalism and kindness was EXCEPTIONAL. Thank you Lisa and God Bless! read more

Every time I call to schedule an appointment for my husbands prius, we deal with same rude girls who can't seem to get ort information right. Once we get the appointment we check in and than they say there is no appointment in the system, or I wait for over two hours for an oil change with an appointment. I refuse to call this service center to schedule anymore. Obviously the appointment setters are not trained correctly. I guess we will have to take out business to North Toyota from now on. They seem less busy and the people I speak with on the phone aren't rude and they seem to find my information right away even though i purchased the damn thing at bill wright. read more

Great customer service..the brand new service department has everything you need to make waiting on your car an easy experience even if you get hungry they have a cafe and the courtesy shuttle and the service techs are very friendly and understand customer service I am glad I have a Toyota read more