Always friendly fast customer service. I walked in almost closing time and i got no negative or wierd response from employees because i needed to fill our tank with propane for our outside heater. They had me pay inside and drive to the back for the propane. The employee in the back was super nice and helpful letting us know the tank had expired and he would not be able to fill it and that we would need a new tank which was going to cost more. We agreed. We had to go back up front to pay and then back again with the receipt to get the new tank. The employees were waiting for us and reopened the doors even after they were closed. They employee in the back checked our receipt, and we were on our way! Thanks for the great customer service and super nice employees ACE!! read more

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Some old guy who I assume is loss prevention thought I was going to steal something. I was just testing the nuts on my skateboard. Very unprofessional. Literally followed me to the front of the store when I returned something. I asked him if he needed something and then he started giving me attitude. I will be going to Home Depot instead. I mean it's not like this smaller business needs my money right? read more

Bill's Ace Hardware Concord - Returned some nuts. - Hardware Stores Near Me - Concord, California

I had the best customer service experience here with a lady named Christine , she Helped me today and she was so awesome let me tell you . I was looking for a universal garage opener and she was the first person I ran into on the floor and she with out any hesitation wanted to help me and take me straight to where they were located. She helped me find the right one I needed and even took me to the register to ring me up. Thank you for the awesome customer service I appreciate it so much. I will definitely be a repeat customer!! read more

I had an odd curbside experience here yesterday (my product was dropped and had no box) and posted about it. Today, Bill personally delivered my product to my home address safely in its box. I wasn't made to feel awkward about complaining, and my complaint was handled with SUCH professionalism and class. I'm tremendously impressed by this store and it's leadership. Very happy customer, and I wish the whole team a very merry holiday season. read more

Some of the workers are not very friendly. Maybe a case of working on the holidays. I asked one of the workers about the Christmas decor which doesn't go on sale the day after Christmas and right when I walked off, one of the workers snickered and said "why can't people just wait to buy them next year". Yeah, nice customer service. This happened as of 12/26/21 around 930 am - note to management so you can re-train your employees to be mindful about their comments and customer service. read more

This is a very busy time of the year, but ace hardware employees have managed to be friendly, helpful and informative. I went in looking for items to replace a toilet seat as well as to hang things on my wall. Leo helped guide me as to wear to find the nails and anchors and informed me what would be best to use for what I was hanging. When I wandered into the toilet seat department, Katie helped me to find the one I needed and the other equipment I may need to switch out my toilet seat. I was very grateful for their help as I feel lost when I walk into a hardware store. Thank you again! read more

Bill's Ace hardware is a true favorite home shopping center for me, they have exceptional service everyone owe is always extra friendly always very helpful very knowledgeable helping me find products that I'm looking for and the Best brands and they go definitely the extra mile. They have a very welcoming atmosphere with a vast selection to make my hardware store experience definitely a five-star experience every time love coming here thank you guys. read more

Knowledgeable staff. Experienced. Nearby. Reasonable hours. Lines have short wait times. Parking has shade. Senior citizen friendly and Ace employs seniors who are welcoming. read more

Two employees at the Concord Ace Hardware store went the extra mile trying to fix my broken Santa Claus decoration. They spent a lot of time trying to light up Santa's face but were unsuccessful. That is what I call customer service!!! I highly recommend shopping at this store, as they value their customers and go the extra mile. Sincerely, a very satisfied customer. read more

Visited this store today in search of a part for a toilet my parents purchased here 2 years ago. I couldn't find the correct part and asked for assistance. I was directed to Don. He asked me about my issue and explained that if I had a picture of the inside of the toilet he could probably tell me exactly how to fix it. I had a picture. He told me how to fix it. He saved me from buying an item I didn't need. I'm sorry I was unable to support your store today with a purchase but with service like this, I'll be back! Thank you Don! read more

Hate this store. I've been in here several times unfortunately and have never been greeted. Are these people always just busy when I walk in because it's awfully funny when my white husband walks in front of me he is greeted but not if I walk in first. I hate to play the race card but really. Every other person has been greeted when I'm in the vicinity of the front door when they are white. I hope I'm wrong but it's happened far too many times now. I think I'd rather drive the extra 15 minutes out of my way then come here again. They don't deserve my money. read more

they called security the moment I walked into the store and had someone follow me throughout the store for quite a few minutes. the lady came up to me and talked to me about my doc martins to try to be polite but she knew I had caught her stalking me. the only thing i had done was grab something from the front and walked fast to keep up with my dad who was already deeper in the store. i think it was one of the ladies in the front who had sent someone to follow me. Regardless I purchased my items and left but the entire event has left a sour taste in my mouth and I will not be returning. Also the whole thing felt very disrespect and in some ways racially motivated because i am a woman of color. read more

Ace hardware has been our local hardware store for many many years. I know when I go in there I'm always going to be helped with friendly customer service. It doesn't matter if it's plumbing electrical and today it was the paint department. Today KK helped me and she is the sweetest woman. Not only does she know every inch of the store... she always makes me feel like I'm so welcomed. I know if she's working and I need help... She's the one I look for!! I wish I could remember the man who helped me at the paint counter he was equally so friendly. I do remember his birthday was yesterday 3/8 if that helps. Thank you for being the best local hardware store I don't know what we would do without you. read more

The hardware store staff are friendly, knowledgeable, and visible. They have always been helpful when I've been there. The store is clean and well organized. It's easy to browse and lose track of time. read more

Went to buy pressure treated 2x4. Just 2. I was told they have them. Paid went to pick up. Absolutely every single one was bent, twisted, curved, or even an s curve. Utter trash. They are still in stock and for sale. Takes alot of nerve to sell garbage wood you know is garbage wood for $13 each. How about some integrity? read more

This place is Clayton Road SUCKS! I live in Concord that is why I come here but today, August 21 at 3:55 pm the manager and the service staff who helped me in Isle 2 did not even want to work. I am not going to this place anymore and I will tell my neighbors, friends and families to boycott this place. Better to go to Martinez branch! Service at Clayton store SUCKS! The manager asked me if the associate was able to assist me? I replied to the manager "NO" I told the manager that the associate do not want to work. The manager just walked away! This is SERVICE at ACE Clayton Road - CONCORD. read more

First off I would like to say we've all been to an Ace multiple if not 100+ in our life most service is okay and decent help. However, one Monday 11/11 I decided to go to Ace to get a few things we needed for our house figured I'd have to guess at the things hoping they would be correct. Nope this store went above and beyond. There was a younger gentleman who helped me with finding a filter for our AC he was so informative and helpful and funny and kind I wish I remembered his name he was outstanding. I decided to browse Christmas and the bbq and KK sweet lady went above and beyond to help me. There was a Christmas item I was between the two and the display of one had batteries dead instead saying oh well like most stores do.. nope she went and chance the batteries!! Needless to say I went home with that Christmas head snowman! Then I didn't see the bbq my husband has been looking to get she said let's see if we have it at the warehouse to ship here. I'm telling you I wanted to hug her because of how kind caring and personable she was. KK went above and beyond. I truly wish more employees were like the younger gentleman and KK. My husband and I will be go to this specific Ace from here on out! read more

Everyone here is always so friendly and knowledgeable. We don't always come to Ace because their prices tend to be on the higher side compared to Home Depot, but it is interesting because we have found that there are some things that they have great pricing on here or other items that we couldn't find at the local Home Depot or Lowes. For example, our recent trip was to pick up a lot (ended up being 20+ bags) of Red tanbark/mulch. We tried to find that at multiple Home Depots, Lowes, Gardening shops and even went to a Contra Costa stone/mulch supply place in Martinez (I can't remember the name of it now), and had NO luck. It felt like a wild goose chase. In the end, we just bought all the bags from this Ace, which was great that they had that much, and received excellent service throughout our multiple trips there. The guys that helped load the bags of tanbark in our truck were super friendly and great at their job. I think Michael was his name, and he was especially happy to help. When I came back to get more bags, they remembered me and made sure I got taken care of. This store is exactly what I would envision when I think of a little town hardware store and I love it! read more

Look great, I love the stuff we get for our home and projects we get all the stuff we need

It use to be you could go into this store and the employees were knowledgeable, friendly, and helpful. WHAT HAPPENED? If I'm paying a premium I expect premium service. If I wanted employees to be rude, disinterested and walking away from me I'd go to Home Depot. I was so incredibly disappointed that, even though this store is in my backyard, I'll drive the 15 mins to Home Depot. They got 2 stars because they had what I needed and parking was easy. So sad that service has gone in the toilet. read more

Excellent customer service! Shariq was working the floor last Friday afternoon, when I came in the store looking for the Carbon dioxide Alarms. He was extremely helpful, courteous, and patience in assisting me finding types of alarms that I was looking for. Once I completed my purchase and left the store, I left with a feeling of satisfaction and that was well cared for. Thank you Shariq'q for your service excellence and Ace Hardware! I am happy to be counted as one of the many of your loyal customers. read more

Ken was extremely knowledgeable, professional and customer oriented in helping me with a new chain saw. Excellent customer service from showing me how to start, adjust and safely operate the saw to registering it with the manufacturer to walking me with the saw to the front of the store. Bill's Ace Hardware in Concord is a good store with helpful staff. read more

Bill's Ace Hardware Concord - Ken knows chainsaws and a lot of other hardware. He helped me. - Hardware Stores Near Me - Concord, California

5 stars for Matthew! Great customer service and helped me (and my dog) find exactly what I needed. This is also the second or third time I've gotten great service from him, so thank you Matthew! read more

The gentleman in the paint department was really helpful and answered all my questions regarding how to patch and paint my kids bedroom. He also helped me find all the correct supplies. read more

I'm a contractor and I had to stop by to get some things for a project. Marta was absolutely amazing she noticed I can't find what I need, walked up to me and asked me ... as soon as I told her what I'm looking for, it didn't even take her a second. She said follow me and got me what I needed. That was after I did ask another lady who said, that's what we have there in the aisle. Marta is on top of everything she knows everything and she cares. it almost seems she's the owner Or family related. Thank you ! read more

1 star to a 4 start review only because I came all the way here just for 2 respirators that the guy on the phone said they had a ton of them. I spoke to 2 very nice ladies that was very nice and friendly. Once I noticed there was no respirators I got a little upset and the ladies didn't want me leave mad. She assumed I wanted to speak to a manager but im not that kind of shopper. I belive words are a powerful tool theses days by leaving reviews. I want to give Thomas a big shot out at his approach to handle the situation. I wasn't looking for a hand out I needed respirator due to the ash because I'm working out side. Not only did he go out of his way to speak with me but he went the extra mile and hooked me up. Its much appreciated and the sight I had when I left the store was the first sight when I came in. God bless America. read more

Bill's Ace Hardware Concord - Hardware Stores Near Me - Concord, California

let me start by saying KK is by far the true meaning of customer service. she goes above and beyond never accepting NO as an answer. i had to get some paint matched today and had to return to the store (3) times and each time she was giving all she had to esnsure the paint matched. from looking at the color in natural lighting to comparing to color scheme books. KK is nothing short of amazing and my experience with her makes me want to shop more at ACE where i will look for her help. she is the reason why ill be back. id also like to add that Yvonne is such an amazing person, always greeting with a amile amnd warm heart. constantly ready to assist with any needs. her personality lights up the room. i can honestly say that we nee more people like KK and Yvonne. read more

Great friendly environment I stopped at this location to pick up some new Christmas lights for the upcoming holiday season and that's where I met K.K this being my first time buying my own lights I was a little lost but she jumped to the rescue ! And she got me all set up down to the drill bit to help the process go smooth and I've got to say I have never encountered such a helpful friendly employee before! Thanks again the lights turned out great!!! Will definitely be back again :) read more

Bill's Ace Hardware Concord - Hardware Stores Near Me - Concord, California

I needed help finding the right extension/timer for my Christmas lights and KK was the biggest help!! She was ready right away to assist me and when I told her I'd take a look for my self for a bit, she let me to if I needed her to come find her! Well, when I did need her, I found her and she was already heading out for her lunch! She still very kindly came to assist me on HER TIME!! Wonderful service! Thank you again, KK! read more

I go to this Ace hardware for most of my home project needs. But it really amazed me that Ken went above and beyond to get me wine barrels. I appreciate it so much and am so glad that this ace has a person like Ken that really takes the next step to help out customers. read more

Bill's Ace always has what I need so I don't have to drive to Home Depot, etc. Great service also, they have it down there.

I can't imagine a more customer oriented hardware store than this Bill's Ace Hardware. I bought my husband a grill (not from there) thinking as a handy person, I could put it together since we built our last grill ourselves. After looking over the instructions, I decided to be smart and hire someone to assemble it for me instead. I called around to a few places, but this particular Bill's asked me if I was an Ace Rewards member (we are) and if so, to bring it right in and they would assemble it for me! Not only that, but they delivered it back to my house! I can't thank the helpful folks at Bill's Ace Hardware in Concord enough! Even though that location is farther from my house than others, I plan on making the trip to their store to do my buying in the future. read more

I was looking for a 12ft ladder online, saw that both Ace and Home Depot had the same ladder but Home Depot was offering it for about $40 less. I called Linda, a supervisor at Ace hardware and she not only agreed to price match over the phone but she was kind enough to assist me when I went to the store. There was another helpful lady who also helped me but I did not get her name. So not only did I get a great deal, received excellent service but they will be delivering this ladder to my house for free. I think I found my new go to hardware store. read more

Excellent customer service and they have everything you need! We'll make sure to support this business!

The people here are just bad vibes , most just look miserable and have attitude when you ask for help :(

I was in need of a hamburger presser. I checked online and it said this store had a couple in stock. Let me say I was initially surprised that I was acknowledged with a greeting walking into the store by a busy cashier. After arriving at the store I searched for the presser but could not find it. I stopped Ms. K.K. and she went above and behind to help. Ms. K.K searched the computer and the entire store high and low but could not locate the item. She then reached out to a couple of stores with no success but offered to order me one. I always say customer service is dead, but Ms. K.K proved me wrong. She went above the call of duty to help me find a solution to a urgent need. Thank you!!! read more

Unfortunately I've been spending way too much time here recently, but every single experience has been so good thanks to the amazing employees and their great customer service! I really appreciate not only how helpful but also empathetic the employees are. I won't go to the big box places anymore since I can always get what I need AND actual help at Ace. Thanks for making first time homeowner repairs less overwhelming! The staff here always goes above and beyond and it really means a lot!! read more

I cannot tell you how fantastic this Ace Hardware is and the customer service is unbelievable. As you all know customer service has gone down the tubes lately. I inquired about a bar b que that was miss manufactured on delivery. We couldn't figure out what was wrong. Worked on it for hours. I walked into Bill's Ace Hardware on Clayton Road and immediately KK was there to help. She called the manager, Tom and they got the ball rolling. It was not bought there but it was a Webber and they asked no questions. Fixed and worked. Thank you so much for all your good service. read more

I needed to build a gate to keep my dog out of a certain part of my backyard. I went to Ace to get the parts, and that's when I met Katie. She helped me find everything I needed, and improved on my idea. The gate came out better than expected!! Thanks Katie!! read more

Bill's Ace Hardware Concord - Hardware Stores Near Me - Concord, California

Staff was terrible. I was looking for bolts and nuts and asked a 'Mexican' staff for help. I needed 3 items, after the first one he said: I cannot help you I'm already helping someone else. So I decided to leave the store and following him on my way out, i saw him asked people if they needed help.... he saw me and asked that I do not make a complaint about him... so here we go Mr Bill, your staff needs a little training! read more