there should always be atleast one phlebotomist at the front booths, they left an open station and at any job that's a big no no. maybe try hiring more people. i feel like i'm in hell with this long line, a screaming customer and the fluorescent lights. read more

Wait times are too long, I had 5 new donors put right to the front of the line which added another 45mon.

I was really excited to donate here today. I spent over an hour getting screened and checked, only to be turned away for the most bizarre reason. I have had an anxiety disorder for most of my life that causes me to pull out my hair occasionally in stressful environments. I take a medication for this disorder and have taken medication most of my life. The medication doesn't stop the hair pulling disorder but it does help prevent me from doing it in high frequency. This location turned me away after they found out about this. It was honestly really unclear why I was rejected and really discouraging. I was well hydrated and everything else passed but they turned me away because of a disorder I've suffered from my entire life, telling me I had to stop doing it for 6 months to be eligible? I don't even understand how this would affect my blood or ability to donate plasma. I used to be a regular blood donor and never ran into this concern or issue. I drove an hour to go to this place and spent almost 2 hours being screened for nothing. The nurse that helped me was kind but I left feeling really bummed and sad that I would never be eligible to donate under these conditions. read more

Let me just start off by saying that this place used to be a great facility, however their customer service and efficiency has gone down significantly, so it now sucks. I've been going here for over a year now with no issues until recently. At my last donation, the technician missed my vein and poked the wrong spot. Then she moved over to my other arm and messed up on that one as well. Made some comments about my veins being small and that I'm dehydrated (they're not and I drink plenty of water). If they were small, how come I've been able to donate consistently for such a long time with no issues? She then said that the next time I come in, I would need to do a vein check so understandably, I said okay because sometimes it's just an off day. Came back almost two months later (because life), tried to do my questionnaire but it wouldn't allow me and said to see the front desk. Went to the front desk, they said I was deferred and to wait for a manager to check my veins to possibly lift the deferral. Waited FOREVER for a manager, the technician at the front desk kept radioing to the manager so many times (I appreciated her efforts), until she eventually just brought me over to the vein check area herself. Waited some more time and finally manager came over, she checked my veins and said that I needed both veins to be viable, which as I recall when I signed up, I was eligible as long as I had one viable vein. Doesn't make sense because I KNOW that both of my veins are good. Didn't have an issue until that specific technician messed up. Super disappointing. I ended up going to another donation company under GRIFOLS some time after and left with a successful donation, no problems whatsoever and with a bonus pay too. Also, I was in and out within 45 minutes. At BioLife, it always took almost two hours for whatever reason, and that was on a good day. TLDR: Technician messed up puncture on both my arms which caused a deferral, which the manager refused to lift, even though I'm perfectly healthy and have viable veins. Make it make sense. read more

HORRIBLE!! My first experience here was fairly pleasant, this experience was unacceptable. I waited 40 minutes for a checkup and another 40 to get an actual bed. Once I was in a bed, they put the needle in and pulled it out a totally of 4 times on my right arm and 7 times on my left arm. To make matters worst, once the machine was done drawing the blood, I sat and waited for 30 minutes for someone to come and pull the iv out. during those 30 minutes, I expressed to the nurse that my IV was feeling painful and uncomfortable, which is not normal. She kind of brushed it off and didn't do anything. Then my IV started tripping blood everywhere and leaking out of the tube. When I then called her over and told her that i was in pain and the IV was leaking everywhere she said it's normal and to "hold on" then another 10 minutes later she took the IV out and released me immediately with no following checkup. read more

I stopped going here a few months ago because the check in time alone from the questionnaire to the finger print was an hour to hour and a half but when I initially started a year ago that process only took 10-20 minutes. The staff used to be so friendly and fun but now they are awful! There are so many new staff members but the ones still remaining just look so burned out and dead inside it's so depressing. Nobody, and I mean nobody on staff is smiling not even at each other! I'm currently standing in line for about an hour and I'd say I still have 30 minutes to go until the initial "check in" there is only 1 person doing the vital stations and 20 people (returning donors) in line behind me wrapping around the walls and a walkway separating the other line for donors who've already checked in. This doesn't account for any new donors either. I've been to other plasma donation centers and I'm in and out in less than 45 minutes, the staff is warm, friendly, well trained and professional. I'd rather donate elsewhere and make 1/2 the comp and not have to deal with this awful environment. They really know how to make you feel like a herd of cattle lining up to get milked with no compassion whatsoever. It was bad here but never this bad, damn. All this trickles from the top, whether it's overbooking, under staffing or management. These people working look like they are barely surviving themselves because I'm sure they deal with a ton of "reasonable" people complaining about the excessive wait times, like how are you an hour to two hours behind schedule read more

I hate leaving bad reviews but I felt compelled to let anyone know the nurses were really rude and had a condescending attitude with me the whole time. It really looked like she hated her job and made everyone feel the same way. I drove 30 mins and she will be the reason I never come back. It's obviously very easy money but I would rather dig trenches than go back to this place read more

I was considering donating but the person who was at the front desk (Paola) was rude and dismissive so I just left. I don't appreciate being treated poorly when I'm deciding whether donating my plasma is right for me. read more

Worst place to donate plasma. Go to Octapharma instead. Trust me. Everyone here operates like a snail & make sure to bring a blanket if you decide to come here because they'll have you wait 2 hours until you freeze up with the AC blasting & then when it's your turn, you won't pass the pulse test just to be sent home. Waste of my time. read more

This location is absolute garbage. Workers here are extremely egotistical, while simultaneously being so fragile that any questioning of them ends with embarrassing displays emotional immaturity. I went in to do tate this morning and was instantly bombarded with questions. Understandable, but when the answers I provided were being lied about I said I was going to record the interaction and the nurse freaked about and told me she would call the cops. I was also told I was raising my voice. I'm a male with a deep voice. This is how I talk. I decided to leave but tgis staff really needs to be retrained. I've seen this behavior outside of just my experience. It really is pathetic how people act read more

I have been coming here since may. I have only had one issue with an appointment being cancelled. They have been short staffed lately and it is taking longer but is slowly getting better. All of the employees are friendly and helpful. Some can be too chatty sometimes but it's a long day and I'm sure many people are rude to them. I have only had one issue where I waited too long and they gave me a coupon for next time. Even with the long waits it's better then and the place I used to go, and cleaner. I book my appointments several weeks in advance through the app and can go to another facility if they are booked. read more

lani is such a great energy, and educated nurse. She has made me feel so welcome and comfortable while I donate, and even goes out of her way to talk to me like a person, not a number. This place has a great leader and friend in her. I recommend the plasma center to acknowledge her This place and my day are better when she's here. read more

I made an appointment with this plasma center. I was given the run around. I felt very uncomfortable. I was asked lots of questions, I understand, I get it, I brought every piece of information they asked for yet in the end they said I need a doctor's note because of my age. Why didn't they ask for a doctor's note in the first place (they knew my age given during the initial phone interview) as I had driven an hour to get to their facility, they asked for everything else, why not just ask for me to bring a doctor's note from the beginning. As a result I was not able to make any money as my plasma donation was denied after over an 1 1/2 hour round trip, used lots of gas for nothing. I was given a form for my doctor to fill out to OK the plasma donation, tould to come back... not returning to this facility. Seems they could have at least offered me a gas money card. I donate blood every couple of months and I have donated plasma before without any payment and treated better than this... read more

This location needs to work on communication. I went in two weeks ago for a physical but didn't have time to donate that day. I was assured that was fine, provided them the necessary documents, completed the physical. Two weeks later I made an appointment to donate. When I arrived I was told my physical had expired which they failed to mention to me the last time. When I tried another time to do a second physical, the front desk asked for all my documentation again which I did not bring with me. Please communicate to your donors better because I have now wasted two separate trips to your location without being able to donate. Some donors travel far to reach your facility. The staff was unapologetic by any inconvenience. I will be going to a different plasma company in the future. read more

Honestly I would give them zero stars if I could. I held off because I tried to be understanding but I'm over it. This is only center I was going to for a while until I tried moval. I didn't know any better. The receptionist is rude af! (Paola) Gives you ugly looks & clearly doesn't wanna help! I got there within the 10 mins of my appointment & she made a face & said I couldn't be seen.. waste of gas & time. Also none of them have a sense of urgency i get they're understaffed but then maybe idk.. don't schedule that many appointments. The lines are always crazy long & everyone takes their sweet ass time. My past 3 donations at corona they missed my vein, ON BOTH ARMS then tried moving the needle, while inside me!! How is that your only job & you miss? The moval employees never miss! Idk it seems their workers need more experience cause they're not doing it right. They hurt my arms so bad it hurt to bend them.. & did not seem sorry at all. All they said was I would still get compensated. Yea I would hope so. I won't be returning this location sucks! read more

CORNINA was really cool she made me feel really comfortable I was a ale to finish my process in a timely matter. Not only was she super nice but fast and efficient she wants to get you in and out lol read more

made my appointment went in the first day got sent home by a blonde nurse who told me to drink more water and come back the next day, they rescheduled me and then the next day got denied by the same nurse who asked me why didn't i drink pedialyte or coconut water and i responded "you never told me that" and she also said my veins were "too little" so got sent home again even tho my veins were more than visible and thick enough read more

During one of my visits, the machine broke on me and they couldn't return my blood from it. I couldn't return for two months.. Once i returned, they took blood samples and concluded from their results that i had a blood infection and could not donate anymore... I went to my regular doctor and all my blood work was fine with no trace of infection.. I called them to tell them and they are not returning my calls... They are very incompetent and very rude.. Lany the nurse is very rude... My doctor said that my blood is good to donate.. Also, they pick and choose if they want you to donate.. My friend went and was told that she needed two good veins to be able to donate from her arms. However, i only have one good vein in one arm and i was able to donate for 6 months... They are rude and very unprofessional.. I really don't know how this nurse still works their with all the bad review she has... Go somewhere else. read more

I've been donating plasma and coming to this location for a year now. I just finished my 73rd donation today. I personally love this location and the people who work here. Everyone is kind. They make you feel comfortable. I love to talk to everyone lol. Tiffany, Lizzy and Aundrea are able to get my "difficult" vein. Just about everyone else can get my "easy" vein. Those are my go-to girls for when that have to stick me. I had a physical 2 days ago and the RN Lani was the one to perform it. She was so kind and hilarious. She made me feel comfortable and cared for. Made sure to reiterate the importance of hydration and healthy meals before donating. I feel like I see Lani the most (out on the floor helping others or taking others back for physicals,etc). Everyone checks on the patients. Make sure they're feeling well. They handle reactions quickly and professionally. I see a lot of reviews talk about the lines. I have seen them very long but I don't fault the staff. There's a lot of people struggling. So a lot of people make appointments and keep them. The first time donors are ran at a slower pace so they take a little bit longer. Sometimes there's reactions, those take time. More people need to understand this. I've had amazing experiences all 73x. They have a new BioLife opening near me but honestly, I'm considering to keep driving to Corona just because of how much I love it there and the people. read more