Dylan was our technician came to fix or RINNAI THANKLESS water heater. He was thorough answered my…read morequestions and appear to be very knowledgeable about the functionality of the unit. Prices were affordable. I would definitely recommend using this company again. Just to know I've had other plumbers came out and claim they could service the water heater, but you shouldn't let anyone without a certification and a special training with RINNAI, work on your water heater. Ms. Lancaster.

Josh was professional, honest and personable. He diagnosed the problem and even after I had signed…read morea more expensive estimate, when he found the problem could be solved for less he let me know. Fast, efficient, and extremely knowledgeable. Highly recommended.

Best plumbers ever! They came the same day, fixed an enormous issue, and had everything up and…read morerunning in just a couple of hours. I received a quote, photographs of the work done, Received a description of the plumber, who is coming and a little bit about them and their background. It was just pleasurable all the way around. I highly recommend!

Incompetent Den of Thieves. They charged $750 to clear a drain that clogged the very next day and…read morerefused to return without an additional exorbitant charge. This is their "business model": try to charge over $1000 to snake a drain (we "negotiated" down to $750), then video the results and use it to pitch a $5000 dollar excavation job (that would destroy shrubs, not replace them, dig a trench, swap out a segment of pipe), even if all of that is not necessary to solve the problem. Take a look at the picture in this review, captured from their own video. They left the jobsite having cleared barely 1" inch (if that) of the 4" diameter pipe. That tiny black hole in the center is what they cleared, and all that junk above are roots that encroached into the pipe. Justin Connor, the technician, used a spade head to clear the tiny area but instead of changing the snake head to use a sawtooth root-cutter and clear more of the pipe following the video, he simply used the video to pitch the $5,000 job described above. When we talked to Justin's boss, somebody named Herman (last name not disclosed), they were completely dismissive, emphasizing they have no warranty; not one, single day. Avoid these guys like the plague. They are dishonest, incompetent thieves. The company appears to be owned by somebody named Tom Miller (ref: Georgia Sec. of State). ------------------------------------------- Update in response to owner Miller: "Once you have roots we stop"? Wouldn't it be ethical to inform customers of this practice before you take their money? "No ones [sic] sewer is worth a finger". What does that mean? These drains are not cleared by hand. Electrical snakes, their attachments and hydro-jetting are used. "There are a ton of things that we could use to remove the roots but in this case it wouldn't be cost effective." For whom? For YOU because it wouldn't enable you to take even MORE money from customers? "faking outage [sic]"? Nothing fake about it, Mr. Miller. How would you feel if a (presumed) professional took $750 out of your pocket and his "solution" failed the next day? "Hope someone else is able to service you." Someone else WAS able to do the job - clearing the tube completely -- with no excavation or pipe replacement. I think you make my argument for me. Thank you.

These guys are great. Real pros that know their stuff, and not afraid to do the real work. They…read moretook the time to understand the problem, did their investigation, very thorough and took the time to explain the issue. I am no plumber, but these folks are, and they were gracious with their time, and explained it all, and provide options, pros vs cons, best practices, and did not once pressure me to make a decision. Mark, Eddy, and Mike did a superb job. They had no bias, and gave me all the facts and options to make my own decision. At the end of the day, I feel like I can trust them. Real pros. Arrived when they said they would, did what they promise and even more. Fantastic experience. If you want a plumber you can trust.. look no further.

I requested TE to come out and diagnose why an existing circuit was not getting power. Instead of…read morejust fixing the circuit, I agreed to a new panel for my house since it was 60 years old. The price I was quoted was over 12k. I felt the electrician on my job, Jason S. was very high pressure in his tactics and told me I needed to decide that day, or lose potential discounts. I had also been without a kitchen for over 30 days, so I agreed to the work. The next day Jason and an apprentice come out to start the job. They take one whole day to remove and replace the new panel, no problem. Here is where it goes downhill. On the second day of work, Jason and another apprentice came out and instead of prioritizing the circuit I hired him for, they start installing the hardwired smoke detectors Dekalb county allegedly requires. This took all day! By about 4 pm, I asked if he was going to get the outlet done so I could use my dishwasher and he replied "I guess if I stay here all night". I said I guess thats what you got to do then, and they were here til nearly 8 pm. Then he made several other unprofessional comments about staying late. Jason never came back to my job. A new Electrician came out on Monday, Jason said he had an emergency job. The part where they earned this rating comes when I found out my pool motor circuit was not working on the new GFCI circuit. I explained to them it originally was on a two pole circuit and now they had it on two single poles. It was drawing 240v and they had the model number and should have researched the wiring on their own as professionals. Rather than listen to me, I had to wait all day for the new electrician (with Jason on the phone) come up with a new quote to fix which included trenching up and re-wiring my entire pool, ANOTHER 5 THOUSAND DOLLARS! I was livid. I started looking into this and it turns out I was right, it just needed a 2 pole GFCI. I talked to the second electrician the next day and told him I want to talk to a supervisor or manager. I got a call later in the day from Jeffrey who was going to look into it and get back to me the same day. He did not. He did call me the next morning and agreed to send one of his best guys out to install a 2 pole and see if that solves the problem. Well guess what, it did! And, I didn't have to pay another 5K. I expected to hear back from Jeffrey again to ensure the job was to my satisfaction as you should on a service recovery. I did not. I feel lied to, and that I was robbed and almost taken needlessly for thousands more, had I not done my research which should not be necessary as a layperson. I understand from TE employees the Electricians control the cost, and they get a commission from it. Unfortunately, I paid for an electricians summer vacation because I trusted him. Luis L and Nathan the electricians at TE, thank you! Micah, Gavin, Phillip the apprentices, thank you too! Jeffrey I thank you for doing the minimum by ensuring what I paid for was completed. Jason, no thank you at all. You've sowed distrust in professionals and your industry with your practices.

Jeff replaced my water heater that went out. He was very professional and thorough and I'd…read morerecommend him to anyone needing a plumber.

My water bill was over 10 times the normal amount and I couldn't figure out what was leaking. Jeff…read morecame over, diagnosed the issue and fixed it the same day. my bill went back to normal. Great costumer service and very reasonable prices!!!! #Jeffree!!

Had Discount Plumbing & Repair come out for a small issue at my place. The technician showed up on…read moretime and explained what needed to be done, which I appreciated. The repair itself was handled fine, but the final cost felt a bit higher than I expected for the size of the job

Amazing! This company is great through and through. I have been using them over 10 years and I've…read morealways been a satisfied customer.

I literally called around 9am on a Sunday for a clogged drain and Brandon was at my house and had…read moreeverything done by 11:30am. After dealing with flaking plumbers, plumbers that I literally had to call back because the work wasn't completed properly, or even plumbers that brought their toddlers to work with them . This was a very pleasant experience and already gave out his number to everyone I know.

I would not recommend this plumber based on my experience. I…read morehired him to install a tankless water heater and a whole-home water filtration system. Unfortunately, the work was completed incorrectly and resulted in several serious issues. The water filtration system was not installed properly, which led to leaks that required additional repairs and expenses to correct. The most concerning issue was that the plumbing was improperly connected to the HVAC condensate drain line. This caused significant flooding in my basement and resulted in additional cleanup, repair costs, and time spent resolving problems that should never have occurred in the first place. Throughout the project, I found the workmanship to be below professional standards. Rather than receiving a properly completed installation, I was left paying another contractor to diagnose and fix the mistakes. What should have been a straightforward installation became a costly and frustrating experience. I expect a licensed professional to perform quality work, follow proper installation practices, and take responsibility for mistakes. Unfortunately, that was not my experience. I cannot recommend this plumber based on the quality of work performed and the additional expenses I incurred to correct the problems.

No integrity. I specifically asked him via text, two questions…read more What was your hourly regular rate and what was your over-time rate? He text me back his regular rate-$150. over-time rate-$200.00 He failed to say he charges a minimum of two hours. He worked for 17 minutes and charged me a senior $472.50 Simple outrageous.

They do the lowest quality work so that they can get the work for new home contractors and have no…read moreproblems installing shoddy parts at the request of builders like Piedmont. Instead of installing an expansion tank like reputable plumbers, they install a relief valve and lied to the county inspector about it being to code. The valve releases pressure at 125psi. The Pex lines are only rated to 100psi when hot. I had 3 lines rupture as have neighbors.