Robin was genuinely the best waitress I've ever had! She made sure me and my table felt welcome and had a good time, she was very sweet and super helpful. The food came out fast and was amazing. I will 100% come back and ask for robin EVER TIME. she made out experience a 10/10. If anyone in the world deserves a raise it's Robin, read more

Want a perfect breakfast? Easy. Eat here cozy vibe and delicious food. Loved the build your own breakfast. Pancakes were SO GOOD. Service was quick and super nice. You literally can't go wrong having breakfast here. read more

Black Bear Diner American Fork - American Near Me - American Fork, Utah

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Black Bear Diner is solid, classic comfort food in a super casual setting. Had the Chicken Fried Steak with country gravy and eggs, big portions and definitely filling. Service was decent. read more

Black bear strikes again!!! Constance took my order gracefully with awesome service even while having her hands full even accommodated a few changes with no sweat the food was truly delightful shout out to your cook!! Definitely one of the better locations on my return to list read more

Black Bear Diner American Fork - Pancake - American Near Me - American Fork, Utah

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Manager Fred is not polite. Very unhelpful and food was cold when it got to our table. I typically love Black bear but this location is awful. Don't waste your money! read more

Pot roast melt. Excellent! Pretty standard Black Bear Diner. Nice service, comfortable seating. I had the pot roast melt here. It was really delicious. I'm disappointed and surprised that it's not the same or available at other BBD locations. Good diner, I recommend it. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!k read more

Food was all right, I had the biscuits and gravy and it wasn't super flavorful but honestly, I was just really craving it and I'm glad that I could have it! Me and my husband went together and it was an overall bad experience. Our server, Hannah, made the experience the worst I've ever had dining out. To preface I'm in a wheelchair, she addressed us once when we sat down, we ordered water and our food very quickly, the food came out within five minutes. It was very quick and I appreciated that! We took about 10 to 15 minutes to eat, and at 20 minutes into our time at the restaurant, we're ready to close out and take our leftover home, she did not address us once the entire time after taking our orders, and handing us our food. We waited 20 minutes, and had to grab another server to be able to pay our bill. I have never felt discriminated against any time I've ever gone out in the three years I've been a wheelchair user, and I have never felt more discriminated against in this moment. Even if it wasn't discrimination (she was talking to all of the other customers normally and just ignoring us) she was an overall bad server. my husband even tried waving her down multiple times before grabbing another server. To summarize besides the most basic pleasantries while being seated and ordering our food she ignored us and didn't once refill our waters, didn't check in or ask how the food was or if we needed anything else. We had to grab one of her coworkers to get her to pay attention to us. My husband also stated that he saw her at the hostesses stand multiple times on her cell phone while we were waiting to pay our check and trying to flag her down. It was mine and my husband's first time eating at this location, and we will not be back. I would rather drive an extra 30 minutes to another location to never have to deal with the service that I had to deal with here read more

Service... staff on duty... allowing substitution for diets... if I could rate negative I would. Only decent thing was the short wait. read more

Black Bear Diner American Fork - Chicken fried steak, supposed to be crispy hash browns and fruit... 1 hour wait. Horrible - American Near Me - American Fork, Utah

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Today I returned to the Black Bear Diner in American Fork. After my last visit that was quite unpleasant, I spoke to the manager Fred. I promised to return and give them another try. I want to acknowledge Fred, the manager and my waitress Robyn for a pleasant, delicious breakfast and overall EXCELLENT service and eating experience. I am grateful to Fred for his professionalism and dedication to making my dining experience exactly what it should be. Thank you for the opportunity to return and enjoy a great meal. This restaurant is the only diner close to my home. I don't mind traveling 35 minutes for a comfort food experience. Thanks again read more

The service was fine, but half the food was undercooked. Eggs Benedict were bland and the English muffin was soggy, the potatoes were undercooked, the onion rings had powder in them, and the pancakes were undercooked and the batter was gummy. The burger and eggs were good. The waitress was nice and got the manager who checked in and went to the back to let the cooks know about the problem, but by the time the waitress had come back around awe were finished with our meals and ready to leave. We were given a discount that was the price of the most expensive item we ordered, which we appreciated. read more

We went there this weekend and it took a hour and fifteen minutes to get a seat and we sat for another hour before we got our food and several others got their food before us and gave us a small amount off our bill. My food was cold. I would not recommend this dinner. read more

Restaurant has a very forest diner vibe which fits right into their brand which was nice. There was way too much writing that was super distracting - the place mats are full of information to read and their menu is inside a newspaper. Service was nothing special. Food was also nothing special. Everything needed salt desperately. The kitchen forgot to put any sauce on my burger. I ordered it lettuce wrapped and it came with way too much romaine, so I basically cut it up like a salad since it was impossible to hold. Burger patty was very small. Only 1/3 patty. Definitely get another patty. My husband's big pancake wasn't cooked through all the way. The bacon was yummy after we salted it. So overall, if you like unsalted diner food, you would enjoy this place. But it didn't impress me at all, so I don't think I'll be back. read more

Been awhile to since we have been to Black Bear so we dropped in for a nice breakfast. The food was great, they are super consistent which I appreciate. Over the food, the service was great. We had a wonderful gal named Robin would was so nice and brought a ray of sunshine into the experience. Thank you Robin for your time and attention today! read more

The service is always good here. The ambiance is fun and the servers are top tier. We had the little less breakfast and were surprised by the flavor of the food. It was seasoned and cooked well. We will continue to patronize The Black Bear Diner in American Fork, Utah. read more

We are in town for a wedding and came here to have a get together breakfast with families! There is plenty of sitting area! When we walked in we got a big welcome from the hostess! Took a minute and we sat at our tables! We each have different food ordered there is so many options! I got the stuffed blackberry French toast! So yummy !!! Definitely recommend here! The server was amazing and we have a good time! read more

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Went on a Friday for the fish fry. The fish was overcooked and dry. I asked our server to discuss the fact that we thought is was overcooked and if the cook could cook the second batch less. The cook did cook it less and it was still overcooked. I will not be returning for the fish fry. Looking for a place in the area that knows how fried fish is supposed to be cooked. read more

Good service today, 7:30pm throughout 05/20/2025 My server, Jack, was diligent in visiting my table, providing drinks on time, and patient as my party and I made our menu selections ​​ read more

Food was ok. Felt like the quality of the food was rushed. No love in it. Waitress was very boring. She seemed stressed with life.

Nothing is worse than having to leave a bad review. Came here for lunch today and wished we hadn't. I ordered a cheeseburger and it came with a fresh cold piece of cheese on it which I wasn't really expecting. I asked the waitress if they could reheat it and melt the cheese a little and so they did and she was super nice about it and ended up comping my burger. Our waitress was SO nice and so helpful but the staff in the kitchen seemed to be kind of a wreck. We spent about 2 hours at the restaurant and there was just two of us. We also ordered french toast and it was good but it did take quite a long time for them to get those out to us. Overall disappointed in my experience here but I am impressed with how Hannah, our waitress handled the whole situation. Probably won't be back though. read more

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We came here on New Years morning and it was quite the experience, it was almost like I was living a very strange movie. When we arrived there was no one up front to seat us and eventually someone came to seat us while they were talking on their cellphone, we could barley understand the person but I knew they signaling us to follow them so we did, after being seated by the person on their phone one of the waitresses came to us and said she was going to seat us in another area so we went with her to another. We eventually got settled in and ordered our food. When the food arrived my daughter's bear pancake was stale and honestly tasted like it was made the day before and reheated in the microwave. My Bears Choice meal was good and the pancakes were the size of my head! Definitely more food than any human being should consume in a single sitting. The whole experience here just seemed off and not like my previous experience at other black bear diners. I can't say I will be returning to this location. read more

We wanted to try this spot mostly because it was walking distance, and early morning walks was our thing. Come to realize this place has some really good options on their menu. We usually only come here for breakfast, but their dinner options are also really good and not even that pricey!! Its always really calm and chill every time we come here (granted we haven't came in during rush hour) so the ambience has always been great. However, we sometimes feel like the staff are on chill mode most of the time and food always takes so long to come and service is a little slow. Other than that, definitely recommend this place! read more

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Great breakfast! Always solid. Service is great. The restaurant is always busy but they are efficient and the wait is never bad. read more

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the workers are so friendly and helpful, the food also came quick and was very good, thanks everyone! read more

Black Bear Diner American Fork - American Near Me - American Fork, Utah

Black Bear Omelets are made to delight your taste buds. I could eat them for every meal of the day. We love breakfasts at Black Bear and the help is amazing. read more

I hate writing bad reviews but this is the second weird experience I have had at this location so I thought I would mention it. We typically go to black bear on holiday because they are consistently open when other restaurants are closed. Well when we were sat down in a section that was well in view I thought someone would come up to us immediately. Minutes and minutes passed and we even where looking around for someone to help us and no one stopped to see if we needed help. We even asked for help and someone said "be right with you" and then more time passed and nothing. It was so long that we just got up and left without even getting to talk to an employee. read more

Came here for Saturday lunch and the wait wasn't too bad at all. It was about a seventeen-minute wait, and they had the option to text me when our table was ready, so we were able to wait in our car until we were ready to be seated. The reception area was neat and tidy, and the hostess was friendly and seated us right away. Every other table or booth was closed for social distancing. We got seated all the way at the back, at the "L" table. Our waitress got slammed with four tables before us, and she took the orders one table at a time and finally got to her fifth table, which was us. Luca was friendly and in good spirits though even though I noticed they slammed her with tables for lunch. She was courteous and knowledgeable about the menu. We ordered Bear's Choice, the Grizz, a burger with fries, and two kids' meals. I specifically ordered french fries for appetizers, hoping it would come way before our meals, but somehow it got missed by the cooks. I asked Luca about it and she was apologetic. The manager, Anthony came by and brought over the fries right away and also enthusiastically brought over condiments with our food. The management knew we needed to get taken care of so the fries were on the house. It was really a pleasant experience and would definitely come back to this location. We have always loved their pancakes here, as their pancakes taste like maple bar donuts! TRUTH and being serious here! Their bacon is always thick and spot on! If you want an all-American breakfast and the biggest bang for your buck, this is the place to be. read more

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Their sweet cream waffle is my favorite! It has such a great flavor, crunch on the outside and soft in the middle! Their sweet potato fries are tasty too! I love that you can have a nicer diner other than the cheap huge chain restaurants and they are affordable! read more

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So far I am. It disappointed in anyway with BLACK BEAR DINERS. Everyone has unique decor inside and outside. It is so extraordinary. I really enjoy it and they are always so friendly, the service is always top notch. For reals they make conversation and ask you about your day and how you are. That goes along ways in my book. As far as the food goes it was so yummy! Both me and my wife ordered the griz, and holly cow talk about a lot of food. There was so much and it came nice and hot. We could not eat it all. They give lots of food for the money. This place was just clean all the way to the bathrooms. It is a top notch restaurant for sure. Will be back again. Thanks for the great food and hospitality. read more

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The waitress was very kind and helpful, even though we had a large group of around 16 people. The food came quickly, as well as the drinks, and it was delicious. They have a nice atmosphere and have a wide variety of choices. If you don't like it here, that's-agna (lasagna). No, they don't have lasagna but they have everything else. Update: Nevermind, pretty sure they do have lasagna. read more

Big shout out to the managers and staff. They made accommodations for our family which consist of 18 people on Mother's Day. Everything from the food to the service was perfect. We so appreciate their willingness to work with us and for us. Can't say enough great things about this place and all the hard workers that run it! read more

The food was delicious! We came in and sat down right away. The waitress, Summer, greeted us immediately. I ordered the Oreo shake and it tasted great! read more

Black Bear Diner American Fork - Oreo shake! - American Near Me - American Fork, Utah

We hadn't been there in a while because the last few times service was not great. However we went in today and had a wonderful meal! Our server Gracen was very attentive to our special order requests and got everything just right! She came back often to check on us and top us off. It was pretty busy, but she was always smiling and hustling. We were very pleased with the food and above all, the great service! read more

I don't usually write reviews, but after the incredible dinner experience I had too. I had a great dinner at Black Bear Diner, and I just have to give a shoutout to Summer she was amazing! Super friendly, welcoming, and really made the whole experience better. She was on top of everything, from making great menu suggestions to checking in at the perfect times without being overbearing. You can tell she really cares about her customers and loves what she does. The food was delicious as always, but Summer made it extra special. Honestly, Summer made the whole dinner feel like we were dining with a friend who just happens to be incredible at her job. If you're heading to Black Bear, ask for her if you can. You won't regret it.Thanks for an awesome dinner, Summer. You're a rockstar read more

This would have been a glowing, 5-star review, but a couple of workers tainted the experience during our family's visit. The good: Food was excellent, large portions that were quite good. The speed of service was fast and our waiter was very friendly. Not a lot of healthy options on the menu (just a heads-up for the health-conscious eaters out there), but I would recommend the cinnamon roll French toast. The bad: Though our server was great, another employee loudly complained (with some expletives) about how much she hates the holidays and working for people on a holiday that "I shouldn't even have to pretend exists." As our family was paying up front, another employee walked up front and angerly exclaimed behind the desk that a customer had walked out and that it was so-and-so's second table of the day to do that. Now, I get that stress around the holidays can be high and that the second employee had every reason to be frustrated, but managers need to teach employees that these comments can't be made in front of customers, they need to be made "backstage" where only other employees and managers will hear them so they don't disrupt the customer experience. read more

Black Bear Diner American Fork - Chicken Apple Sausage - American Near Me - American Fork, Utah

The staff were pleasant, extremely friendly and fast. The food came out quickly and the portions were large. Highly recommend. Very family friendly! Fun bear decor! read more

OMG!! Kitchen sink omelette is the best. 3 egg omelette filled with chicken fried steak chunks, tomatoes, spinach bacon, ham, mushrooms, peppers and other goodies topped with sausage gravy. Steak is sooo tender and crunchy. Ask for it, you'll be an insider. Comes with a mountain of country potatoes too. If you feel the need to eat for 4, just say Goddather it. read more

Black Bear Diner American Fork - American Near Me - American Fork, Utah

Food was great! Got the ScamBOWL and it. hits every time! Robin was our server and was so welcoming and sweet! It was my daughters birthday and she was on top of making her feel so special. read more

3 star, mainly for food. i only got the fried chicken steak and it really was not good. i never disliked gravy as much as this one too unfortunately. i heard the tritip was good so perhaps that would be a better recommendation. i liked that they had their own steak sauces though and those were good! i also really liked the tomato soup. the place itself was really nice and very cute lodge aesthetic! read more

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Good consistent food quality and nice staff. For a quick relaxing meal go there and enjoy.

Robin was absolutely AMAZING!!!! She is one of the best servers I have had the pleasure of knowing. We asked for very crispy hash browns and she delivered!!!! They were delicious and because of her kindness, service and just plain greatness all around I will return soon with my friends to this location! Thank you Robin for being so awesome! Leslie Huggins read more