Always a pleasure to dine here. Servers are always right on top of needs of the diners. I ordered a Chicken Avocado Club which was very good and wholesome. For my side I asked for a salad. Usually I have no problems with the salad. Today.... I don't see how this salad was sent out prepared to eat. The lettuce wasn't chilled, it looked dried out, and some of it was on the old side. Our server did defend that it's a mix The problem was that it was not appetizing She did get me a side of fries to replace the salad. Hopefully that the rest of the day the salads looks way better than what mine did read more

Unfortunately, our experience at Black Bear Diner was disappointing from the moment we walked in. There was no greeting, no "good morning," just "name, phone number, 25-minute wait." The friendliness and customer service at the front felt completely lacking. Once we were seated, our waiter was actually great and was the only positive part of the visit. However, the food itself was very disappointing. I ordered the Eggs Benedict, and when I took a bite, there were large eggshell pieces inside the eggs. After that, I completely lost my appetite and stopped eating. Overall, between the poor first impression and the food quality, this was not a good experience, and unfortunately we will not be returning. read more

Black Bear Diner Chino - Still charged for food that has huge egg shells - American Near Me - Chino, California

Theres either something in the water, cups or ice machine. We ordered water and it had black flakes at the bottom. I dont know if its mold or what. We ordered another water and the same black flakes. Service is good. Very friendly and attentive. Food was ok. Just an ordinary breakfast, nothing to rave about. I'm worried about those black flakes tho. I was only able to see them because i got water. Everyone else drank coke. What if they also had those black flakes in their drinks. read more

See all

Their breakfast is so delicious. I loved their food. The service was quick although they messed up a little bit on our orders, but we may due with what we had. The ambience was great we truly enjoyed. The breakfast was a very memorable time for us. Highly recommend this place. read more

Haven't been here in a while. Always get great service and the best food. The food was great as always. Darlene was amazing and the most professional employee. With the bears everywhere and the 60's music and country music was great. read more

See all

The food is excellent. Bacon is applewood smoked and sausage is great too. I order the volcano every time. Claudia was our server and I would give her five out five stars. read more

Black Bear Diner Chino - American Near Me - Chino, California

I give a 3 because i love the food. However the experience tonight was not up to par. The server seemed a little distracted, perhaps because it was close to closing time. She was not very attentive, we had to ask for silverware, and refills. She also did not bring out items that we asked to be brought out sooner like an appetizer. read more

Initially I wanted to give this place 4 stars but I had a situation and it'll bring it down. The service was great, I forgot the name of our server but she was very sweet & attentive. I got the 4 piece fried chicken meal substitute mashed potatoes (10/10) my husband got some sort of burger with avocado sub fries for mashed (7/10) and we also got a banana bread pudding French toast to share (100/10) my toddler got a grilled cheese & he said it was cheesy and yummy (9/10) When I took my son to the restroom, as we were about to leave the stall - we came face to face with a male worker, inside the ladies room, cleaning. I didn't hear any knocking or any announcement of such - so it shook us a bit. I felt a little uncomfortable. He kept cleaning around us as we were washing our hands. It was not busy outside whatsoever in the restaurant so I'm not sure why he didn't just wait outside til we were done. I have girl cousins who sometimes use the restrooms by themselves and idk how I would feel if a male employee was in there with them. I called the store a few days later & they said they'd talk to the team about it but I'm just still shook since that's never happened to me before. read more

See all

First time at any of these locations, I was invited as part of a large group. We had a table towards the back that seated our group with a little privacy. While everyone was arriving the server, who was all alone began serving coffee and water to everyone. Once everyone arrived our orders were taken. I ordered the black bear build your own breakfast with 2 scrambled eggs, 2 pieces of thick cut bacon and biscuits and gravy. When the plate arrived the biscuits were larger than I expected and super filling. It all in was a great experience. read more

Black Bear Diner Chino - American Near Me - Chino, California

We went in after our hike Sunday morning. We were able to walk in and go straight to the counter. The service is five star very friendly and super quick in getting us our drinks and taking our order. Place was clean in our area although you have to deal with the front house noise of all the people being taken to their table. Food wise great portion for the price. I believe my classic plate was about $15. I was craving hash brown and it hit the spot. The only reason I'm giving it 4 stars is that it came out a bit on the just warmer side like it sat for just a bit and I've had more flavorful Benedicts. Overall good experience read more

Black Bear Diner Chino - Classic Benedict and mimosa - American Near Me - Chino, California

Great diner food here! Not a plate full of dripping grease here! Unlike two other popular diner chains... Massive portions at a reasonable price. Try the bear claw! Service was good and friendly. Great ambiance with the bears. read more

Black Bear Diner Chino - Fresh Baked Bear Claw - American Near Me - Chino, California

What can I say other than the service was good. The restaurant was clean, except a little mirror tagging in the bathroom. Unfortunately the food not so good. Ordered tri tip and it was really chewy. The pot roast was okay but nothing but average. Last time I was here we ate off the lunch menu and it was also average. I will stick with my own suggestion and order off the breakfast menu. read more

Nice diner atmosphere with plenty of seating and food options. Server was pleasant and food arrived quickly. Patty melt was flavorful and onion rings were nice and crunchy. Very reasonably priced compared to some other places. Super busy on weekends but wait times are not bad. Great for a nice breakfast read more

Black Bear Diner Chino - Patty melt with onion rings - American Near Me - Chino, California

Very bad service no refills on coffee and drinks. Food not cooked we'll when asked for corrections on uncooked items they took forever then brought it back missing eggs and chillies. Some family members where done eating by the time they made corrections. Bad bad bad service. Not going back to this location.. read more

Our server was Amanda and she was so friendly and sweet. Food was delicious. Had the tri tip, California burger, and apple cobbler with vanilla ice cream...all yummy read more

Black Bear Diner Chino - California Burger - American Near Me - Chino, California

Cute décor with wooden accents and various items on display, giving the place a cozy vibe. Ordered bear's choice takeout--over easy eggs were cooked correctly and impressively stayed intact during transport. French bread was soft. However, no utensils were included in the takeout bag. Service was average, and overall, the food was just okay read more

See all

Great and friendly service by Claudia on a nice Saturday morning, perfect place for a cozy breakfast and it's not too busy yet at 9/10am.

We took our dad here for Father's Day. Customer service was great restaurant was really clean. Our waitress was funny and very sweet. We were sat pretty quickly play star drink orders by the time she came back with our drinks we were placing our food order. Everything came out in a timely manner again she checked on us and made sure everything was OK Food was good, very big portions. Everyone enjoy themselves would definitely come back here again. read more

See all

My first time after seeing so many & I really enjoyed it. The huge menu did make it a little overwhelming but service was great. I also love the homey vibes that the place is decorated in. It was clean, the food was great - will definitely be back read more

My kids love the food here. They always chose it for their pancakes. Tonight, we were served by Ariana, who was efficient and sweet. Checked on us just the right amount of times and remained professional even when faced with a couple of grumpy customers nearby. We will be back. :) read more

The waitress was by her self serving customers and running the cashier We had the omelette with country potatoes and biscuits and gravy The potatoes were burn my husband asked for more gravy but the waitress being so overwhelmed by her self she never brought the gravy The breakfast use to be good..;( read more

We're a Hispanic family of four who came in for breakfast for the first time, excited to try the place. When we walked in, we were told to wait a moment--which was fine--but we ended up standing there for about 10 minutes. Then, two Caucasian men walked in, and the hostess immediately rushed over to seat them, even though the table we eventually got was open the entire time. Once seated, we waited for service that never came--no water, no coffee, no one even took our drink order. Meanwhile, the two men who arrived after us were served right away, given coffee, and had their order taken. We watched as servers checked on other tables, brought refills, and attended to guests who came in after us, while we were completely ignored. After about 15 minutes of this, we decided to leave. It was embarrassing, frustrating, and disheartening to be treated like we weren't worth serving. As people of brown color, it felt like we were invisible and unwelcome. No one should ever be made to feel that way when they're simply trying to enjoy a meal. read more

The food was absolutely amazing and left me full for the whole day. I came to this fine establishment on a early Sunday morning. This place seems to attract many boomers; which is fine. The coffee was great and I even got some to go. The service was great, and fast. For the price you cannot go wrong with this place. I highly recommend it!. read more

Black Bear Diner Chino - American Near Me - Chino, California

Okay, so when we walked in here on a Sunday morning and the WHOLE world was congregating here, we figured, this place has to be halfway decent for there to be such traffic. Halfway decent doesn't even BEGIN to describe it - this place is the BOMB DOT COM! If you love your serving portions the size of your head, and for the everything on the plate to still feel thoughtfully delicious, then this is the place to be. Mom got the veggie omelette and my husband got the seasonal pancakes - both absolutely LOVED their food. I chose a bowl of creamy grits with a biscuit as a side, and I tell you, the biscuit is damn near the size of a football, so it was a meal in and of itself. The grits were perfect and the biscuit is absolutely to die for!!! Highly recommend this joint.... read more

See all

Food is good, service is better, and most of all the atmosphere is always pleasant. It's a nice little quiet spot in the corner. The staff are always so friendly, they make every effort to greet you and seat you! The food is fresh and delicious- favorite has to be the omelette and pancakes. If you're at all into biscuits and gravy I've seen them and wow they are huge. I've always seen they make great shakes so if that's also your thing be sure to make a stop here! read more

Parking: plenty of free parking and some spots are specifically reserved for Black Bear diner customers. Service: went at prime dinner time. There's wasn't anyone waiting in front of us and we saw plenty of tables opened. However we waited maybe almost 10 mins before being sat down. The staff saw us and were really nice but kept saying "we'll be right with you" so guess they might have been pretty backed up. When they did seat us, they are fast with the orders and check in with you at a good interval. Food: good deal for the price and quantity. The soup bowl could be bigger. I got the chicken steak ($17.99) and it was enough food. Would avoid the fries (good when hot but otherwise bland) and avoid the baked potato (couldn't tell if it was just supposed to be too hard or just underbaked). Do get the shakes ($5.99)! read more

The service is usually good but this day it sucked waited around 40 mins and It wasn't even full inside I been here before but it just seems they have given up the food looked nasty and my green beans had bacon which I don't eat pork and black onions which you could tell were already gone they were white you can see they are clear and black I will never be back it was disgusting the smell lingers in my nose read more

Black Bear Diner Chino - Rotten green beans - American Near Me - Chino, California

A Fantastic Experience Thanks to María! I cannot say enough good things about our experience at Black Bear Diner, and it was all thanks to María! From the moment we sat down, she made my parents feel incredibly welcomed on their first visit. They were a bit overwhelmed by the menu, but María took the time to patiently explain everything, answering all their questions with kindness and care. Her bilingual skills (Spanish/English) were such a huge help, making my parents feel at ease and truly valued as guests. Not only was she knowledgeable and helpful, but she was also incredibly attentive--always checking in with a warm smile and making sure my parents' coffee cups stayed full. Her sweet personality made the entire meal feel extra special, and by the time we left, my parents were already talking about coming back. Black Bear Diner is lucky to have María on their team. She turned what could have been just another meal into a memorable experience. We will definitely be returning, and we'll be hoping to have María as our server again! read more

Black Bear Diner Chino - American Near Me - Chino, California

See all

Darlene welcomed me with a smile and "Hello Murray." She was so kind to Tang Li on her first day in her dreamland, the United States of America! Tang Li enjoyed warm fruit and a cup of hot as Darlene smiled. read more

Black Bear Diner Chino - Darlene, breakfast - American Near Me - Chino, California

See all

We came in for the restaurant's fried fish Friday special, and were pleasantly surprised. The service was amazing! Aiden was very attentive, friendly, and had a great personality which is the main reason for this 5 star review. The restaurant was very clean overall and had a cozy vibe. We also got a banana cream pie which was fire. Def coming back (: Thanks to our server Aiden! read more

I placed an order online And when I got there to pick it up I asked if everything was in there. The kid said everything is good. But when I got home I was missing a bunch of stuff..so of course I had to go back and let them know. Make sure to check your food before you leave. If you don't want to go back. read more

My family and I decided to check out this diner on a Tuesday night. They have merchandise, flurry slippers, baby onesie, t shirts and mugs and fun things near the front door. The service was friendly. The newspaper was a fun touch for my 10 years old. The food was rather meh, certainly not comforting like you would expect from a diner. I didn't know what to make of that empty feeling I got right after we left the diner. We had the chicken fried steak omelette and the bbq ribs plate. The omelette had fresh veggies but the chopped up chicken fried steak chunks were too mushy like the meat was marinated for too long. The country fried potatoes was okay, a bit too greasy for potatoes. The omelette was still edible. The ribs were just plain lazy, it was broiled with some bbq sauce on top. Pretty sure it was nowhere near a grill because it tasted like the microwave did the cooking! Not sure if the breakfast menu is any better, but I think I'll take my chances at a local ihop. read more

Black Bear Diner Chino - BBQ Ribs plate with fries - American Near Me - Chino, California

See all

Been here a few times and each time it's very mediocre at best.I want to like this place but the price is high and the food is not very good. read more

I've been to this location a few times now since I've moved here about a year ago. Me and my girlfriend decided to have dinner here tonight because I wanted the AYCE fish fry they do on Fridays and our server tonight was Aiden. He was very attentive to us all while handling the rest of his tables. His service really made our dinner that much better! read more

Ok Diner is in the name and it lives up to it. This location is in a former Bob's Big Boy, the restaurant was busy but not overwhelmed when we arrived on a Saturday afternoon. I was impressed by how well maintained it is interior exterior even the Landscape. The menu and portions are large. Our server Hanna ( hope I got that correct) was very nice. I ordered the pot pie and my mom wanted breakfast bacon and eggs. But she also wanted a side salad . No problem. I was advised the pot pie would take a bit to bake. Coffee and water arrived. And in less time than I anticipated out was the food. We both enjoyed the food. The restrooms were clean and fresh. All in a well run establishment. Will go back read more

This is a very busy location, but it's always great. You get greeted right away by the host or hostess. The breakfast is always delicious and it's big portion so you may want to share with someone. My go to is the pancake , eggs and bacon. It's delicious. My son likes to get that country fried steak and eggs and he always enjoys it. The restaurant is fairly big but during a busy time it gets very packed. The restrooms are very clean and the restaurant is clean as well. It's a family style restaurant with great comfort food. There's also beer and wine for the alcohol drinkers. read more

Black Bear Diner Chino - Clean and feels like home - American Near Me - Chino, California

My husband and I recently had breakfast at Black Bear Diner. He ordered the corned beef hash, and I ordered the Bear's Choice (eggs, sausage, and biscuits and gravy). It was really crowded so we sat at the counter. Service was great, and the food was good! read more

Black Bear Diner Chino - Corned Beef Hash - American Near Me - Chino, California

See all

It's a great place for people who loves American Breakfast or brunch. I cannot recall our server's name but he was a tall and skinny gentleman. He was very professional and courteous, but our food did took a while to come out... Anyway, the food is good but it is not memorable. It didn't have that WOW factor. The ambiance was a little loud but I think that's because it was a Saturday morning. The place kinda reminds me of Bass Pro Shop with the outdoors theme. Would I recommend going here at least once in your life time? The answer is yes! read more

See all

Great customer service from Gloria was amazing ! Thank you for the good service and friendly demeanor.

This place is always under staffed and poorly managed. It's a mess, You can go there anytime and you wait because there's only 1-2 servers, a host who doesn't how to manage a list and a manager who can't manage, especially the register. If it wasn't a name black bear, it would have been out of business a long time ago. read more