Victoria H.

Been to several Black Bear diners, this one is new to Tomball. This diner did not disappoint. We came on Monday, Memorial Day, the diner was busy but we were sat quickly as there was only two of us. Our waiter was very polite and was consistent on checking on us. My husband and I ordered the same breakfast, as I did not plan to eat lunch so we had the Chicken Fried Steak breakfast the smaller one there is a larger portion. Coffee and chocolate milk were our beverages they do have creamer you have to ask for it. Decor was log cabin style inside with lots of black bear motifs and so on. They have a gift area where you can buy black bear related items as well as you can purchase pastries to take home. Great diner addition to Tomball, we frequent all of them often so I guess we will be adding this one to the rotation.

This was my first time visiting this restaurant, and I was initially impressed by the quick food and friendly service. However, a serious issue arose when my daughter bit into her chicken strips and found them raw inside. We informed the server, who told the manager, but the manager never addressed us. They made no attempt to rectify the situation--no apology, no replacement. I had to approach the manager about the issue I was severely disappointed by their lack of attention to the severity of this issue. They even joked about it saying at least it was only one chicken strip. which felt completely inappropriate. Needless to say I won't be coming back again. This is not OKAY! I already sent an email early this morning just waiting on a response

Cindy R.

Late night hunger strikes again. It was around 9 so we were shocked they were still open. Brooklynn sat us and was great from start to finish waiting on us. Genuine smile, attentive, and most importantly kept our drinks full. I love the foresty diner feel, lots of tables and option to sit at the diner in front of the kitchen. Unfortunately, the food just didn't hit the spot for us because we like flavor and nothing on our plates seemed to have any distinctive flavors to wow us. Pretty sure that is done on purpose so we can add salt and pepper and not everyone likes flavor but that's a big thing for me so I don't have to do anything extra. On top of this my burger was loaded with red onions that were not fully grilled and still had some of the tough skin on so when I would bite in onions rings were sliding out of the burger making it hard to enjoy. That's said, the bread had a perfect crunch and was not soggy. Overall, I would still come back and try other dishes to perhaps see if the flavors are there and I'd really like to try their all you can eat fish one day.

Liz F.

Overall experience was wonderful. I have been to other Black Bear Diners and this is right up there with the others. I ordered the $10.99 pick ur eggs, starch and meat. I got 2 scrambled eggs, 2 sausage links and 2 pancakes. All were delicious. The service was fast and efficient. I ordered both my drinks and food together, so that was a time saver. Ordered and got my food within 8-10 min. All was fresh and hot. If you don't like bears before you eat here, you will by the time you leave, LOL. There is a huge bear mural, bears climbing logs in the dining room and bears outside welcoming you inside to eat. There is also bear merch in the lobby if you care to purchase. The place has a laid back Colorado feel to it like a forest with a restaurant adjacent to it. The whole staff was very friendly. I went in a weekday at lunchtime. It might be crowded for breakfast and lunch on the weekends. And they serve breakfast all day!! Hope you enjoy!!

Traci D.

This was our first trip to this newer location. The restaurant was clean and not crowded. They seemed to have more merchandise than the location we have previously been to. Our food was served promptly, our waiter followed up throughout our meal. I had the Bears Choice and split the French toast w my son. The food was cooked well, the bacon was tasty and not overcooked. We enjoyed our experience and will come to this location again.

Shell M.

Have been wanting to try this place for yrs and when they opened the one off 249 in Tomball, I finally did. Wish I hadn't. I got the blackened salmon which a toddler could eat in 3 bites and the mashed potatoes that came with it were extremely thin and runny with zero taste along with the spinach and tomatoes. Ordered a dinner salad for my side since they were out of the veggies and it was pure water and lettuce, nothing else, that leaked since they put it sideways in the bag. The country red skinned potatoes that say they have peppers and onions in them, DON'T. It was a pile of plain greasy potatoes, again, with ZERO flavor. Should have taken a pic of the salmon/mashed potatoes but unfortunately didn't. I honestly don't give bad reviews because I don't want to make companies look bad but this one is well worth the review. Took absolutely forever to get the to go order and the dude who answered the phone, knew absolutely nothing about the menu. Extremely disappointed and was a huge waste of money.

Eleanor R.

I've been here before in another state and loved it. They just opened this location near where I live and it's always busy. I decided to order something new, and honestly, I do not recommend ordering the Cinnabon fresh toast unless you love Cinnabon's. Wish I would have just gotten the pancakes. My family ordered that and I enjoyed them way more. Also recommend ordering the FRESH OJ! So good! Our waiter was excellent too and the restrooms were clean. Overall had a great experience and will be back; however I'll just order something I know I like. Oh and also make sure to tell them to use fresh eggs when making your scramble or order vs out of the carton. Much better!

Denise S.

We were a bit nervous about eating here so soon after they opened, but they were on top of their game! From the moment we stopped in, until we walked out, we had a wonderful experience. So happy to have a new place to take the kids. We all loved our food and they had SO MANY options. All day breakfast is fabulous and the unlimited cold brew was yummy and not watered down. We had fun looking at the merchandise in the front & the kids played with the near masks. We had hardly finished our meal and they started asking when we would come back. Service was some of the best I've seen in a restaurant! Johny is amazing!

Nico N.

Absolutely phenomenal service! The servers, hostess, and manager were so lovely, friendly, and welcoming. The food was really delicious too!! Everyone loved their meals, and the amount of different options were nice.

Jeanette F.

My kids took me here Saturday for my bday and they hadn't yet been here. It was super busy with a line out the door but we were seated within 15 minutes and had zero complaints. Pebbles was our server along with someone she was training and she was very friendly and attentive and made sure we had everything we needed And checked on us several times. The food was delicious. It was busy but as we finished up our meal the crowd left and it was a great experience. Thanks Pebble's for the excellent service.

ThatOne N.

The food was SO good and staff is super nice. We came at a lowkey time. Food took a bit of a wait but was 100% worth it! It's fresh and tastes homemade. 10/10 recommend. :)

Denise L.

Our first visit to this location. Pretty much everything was good, service, wait, and overall friendliness of the staff, everything but the chicken pot pie. Way way way too salty. Several people asked how things were and we told our server, and two other people that the pot pie was too salty. The woman we told already knew, and went on to say that they knew it was an issue, and they were working on it. Apparently the kosher salt they used was stronger than table salt? IDK, all I know is I couldn't eat it, and nobody offered to adjust our tab or exchange the chicken pot pie for something else. That's a shame. A good staff, whether it's a server or a manager, should have recognized immediately that I was not eating my dinner and should have done something about it. I acknowledge the fact that they have been open for exactly one week, but that does not absolve them from expecting someone to pay for something that can't be eaten. We will be back because we do enjoy Black Bear for the most part. I am just hoping for a better experience next time.

Ashley W.

I visited the diner today and ordered the new menu item: Avocado Toast with eggs and loaded grits. Unfortunately, the preparation of the meal made me think this dish may not remain on the menu for long. I've included a photo to show how it looked when it arrived. In addition to the poor presentation, my toast was missing tomatoes. I informed my waitress, who let me know they had been forgotten and that she would bring them out. Shortly after, a manager came to the table and asked if everything was okay. I explained that I was dissatisfied with the presentation and asked why the tomatoes were missing. She then told me that because I ordered grits, the avocado toast would not come with tomatoes. This was confusing, as the menu clearly states that the avocado toast includes: 1. Toast, 2. Avocado, and 3. Tomatoes, with an option to add eggs. The choice of fruit or grits as a side should not affect the ingredients on the toast. Eventually, I did receive the tomatoes along with an extra slice of avocado (which I didn't request). After adding salt and pepper to the otherwise bland dish, it became edible. This was my first visit, and given the restaurant's convenient location, I hope future experiences are better. Overall, the restaurant was clean and efficient, and the staff were friendly and courteous. However, considering how simple the dish is, a bit more attention--such as proper seasoning--would greatly improve it.