UPDATE: Ronald Aleteanu, one of the owners, reached out to me via comment on here. He said "reach…read moreout directly so it can be resolved at the level it should have been", which is odd, because he was the one that initially sent me the business' refund policy when I asked for a refund and rejected my refund in the first place. It just feels like he is wanting to publicly look like he is addressing the situation properly. I did end up reaching out again today, per his request, and Elena Aleteanu, the other owner, has not changed her stance. She is telling me that they can't do anything on their end and that I need to reach out to Square. Square is telling me that they can't do anything on their end and that the business needs to initiate the refund. So, I reached out to Ronald again directly, and he did not respond. In addition, he got my Google review deleted and is trying to get this one deleted as well, but thankfully Yelp is a lot better about keeping honest reviews. I also forgot to note that the service was booked for two hours total, as a side by side massage. Elena tried to SCAM my sister and her partner by offering each a 1 hour service, one at a time (because of being understaffed), even though it is a two hour service. I paid $400 for the massages, so she's was trying to tell my sister that each service (which included a full massage and facial) of $200 was for one hour only, which is a lie. ORIGINAL POST: AVOID California Skin Care & Day Spa in Newark I prepaid for a service (it was a gift), received a confirmation reminder the day before, and made arrangements for my sister and her partner who are visiting from out of town. I even paid for an Uber to get them there. They arrived on time and the place was closed. No staff, no setup, nothing. They waited about 40 minutes, while I tried calling and messaging every available number. Eventually Ronald Aleteanu, one of the owners, responded on WhatsApp , but that did not change the situation and the service still was not provided. Between the Uber and waiting, this ended up wasting about 2 hours of their time (& money for the Uber), and they left with nothing. After all of that, Elena Aleteanu (who eventually came) claimed she had called and left a message (and at one point claimed that she talked to someone - a complete lie). I never received any call or voicemail, and I confirmed that the number I entered was correct. Their explanation just does not add up, especially since they had no problem sending a reminder the day before. What is most frustrating is that they still refused to issue a refund for a service they never provided. Instead, they only offered store credit, which is completely unreasonable. I would strongly recommend avoiding this place. I also posted this on NextDoor and numerous people replied noting that the same thing happened to them. So this is not an isolated incident. I've posted those screenshots here.

Was booked a spa treatment with my partner for 1:30pm. *see email confirmation*. The spa was closed…read moreuntil 2:30. Once the onsite manager came, Elena did not help the situation and lied multiple times and would not give us the owners number so we could request a refund to the person who booked this experience with us. BY 2:30 THERE WERE NO MASSAGE SPECIALIST ON SITE. She refused to refund us with NO SERVICE or SOLUTION. We are from out of town so this was our time and day our family member booked it for. Not how you run a business and NEED the manager to email/ call me directly to get this resolved.

I can't daily enough about this place. Going on year 2 of coming here weekly and never have I had a…read morebad visit. The therapists know their craft. See you soon

I've been here a few times and brought my partner with me. Usually, I don't have any problems. The…read morefacility is clean, you get private massage rooms. I had a massage today and afterwords was told that my tip was not enough and that I needed to tip more. I'm a bartender so I know how to tip and tip well so the fact that I was being told my tip wasn't enough was insane. Definitely ruined my post-massage vibe.

I went here for a Bachelorette's party and it was awesome! Big soaking tub and a massage…read moreafterwards? Heaven on earth!! We had an hour in the soak room which was big enough for 6 people! A steam, hottub and a cold plunge! They also gave us totes with robes so we could move to and fro areas. The massage was the best massage Ive ever gotten. It was a deep tissue with I believe her name was Jessica or Jesse. It was dim and very relaxing! I will say this place was pretty pricey so I'd do it for a special occasion! The only blip, and it really is a small blip is that one of the front desk ladies misheard my friend when she said she was paying for 2 of us and charged her for 3. We able to sort it out amongst ourselves (Thanks zelle lol) but they were very apologetic! I'll be sure to come back for an anniversary or something!

Expensive but was a delight coming here. The room we booked had a whirlpool bath -- watch your skin…read moreas it can be sharp but the roof top lighting was beautiful, a sauna with a shower which was freaking crazy hot, the water droplets felt dagger like. Showering cold felt so good though. My double edged sword was the cold plunge, kept rotating between the bath and the sauna and that and it was pretty extreme but worth it. Def coming back sometime. Gift shop in the front is nice and no bringing your own products in.

Jennifer is amazing I have no words to express how I feel right now. I was in so much pain and she…read moreexactly found the spot and helped me ease the pain.

Selena is Amazing and I was requesting her every-time. The first time I tipped $20 and the second…read moreand 3rd $10. My 4th visit, the massage felt mediocre , when I tipped she showed me a sign where it says standard (happy) tip was $25 for 1 hr. It was embarrassing because I felt like she didn't put in the same effort maybe because she felt I didn't deserve it as I was not tipping enough. I hope i'm wrong and maybe she was tired. I'm not sure if I will return, I felt so embarrassed after leaving.

Just wanted to share my experience at Carino Massage. As a new client, the session felt overly…read morepersonal and crossed some boundaries that made me uneasy. I was too surprised to say anything in the moment. Johnny Ray seemed more focused on sticking to his own techniques rather than paying attention to how my body was reacting. When I tried to share my concerns, he insisted that he knew best. His attitude and lack of skill were really disappointing. A heads-up about the intensity would have been appreciated. I've been getting massages for decades, so this isn't my first rodeo. If you're uncomfortable, don't hesitate to leave. This left me feeling pretty uneasy, and I'm hesitant about getting massages again anytime soon.

I'm a massage therapist so I tend to be somewhat particular with who I see to receive bodywork. And…read morein the 25+ years that Johnny has been working on me, he's by far my favorite therapist. Very intuitive touch, highly knowledgeable, good energy. in highly recommend Cariño Massage

Review for Immersion Spa ‍…read more I absolutely loved this place, and to this day, I still miss it. When I lived in the Bay Area, I was a faithful and loyal customer at Immersion. It became one of my favorite self-care rituals. I would bring family and friends, and I went regularly--about once every quarter. It was something I always looked forward to. There is currently no Korean spa in Charlotte, North Carolina, where I live now, and the closest option is in Atlanta. So yes... boo-hoo. Nothing quite compares to this experience. What made Immersion special was the sense of freedom and relaxation the moment you walked through the door. The spa is thoughtfully organized, very clean, and beautifully maintained. You store your belongings in secure lockers, receive a waterproof wristband, and then the entire experience begins. I always arrived at least 90 minutes before my massage so I could fully enjoy the amenities. That extra time was part of the magic. My favorite features included: * The hot tub and invigorating cold plunge * The wet sauna and dry sauna * The gentle, calming warmth of the Himalayan salt room * Complimentary roasted tea and water * High-quality bath and shower products in the women's area * A peaceful, well-run environment with clear structure and cleanliness standards Everything felt intentional and relaxing. My go-to service was always the Fusion massage, which blends shiatsu and deep tissue techniques using organic coconut oil. The therapists were incredibly skilled and intuitive--they knew exactly how to work out tension and restore balance. Some of the best massages I've ever had were here. Over the years, prices have increased slightly--as they have everywhere. I remember paying around $100 before COVID, and later seeing it closer to $130. Even so, the value of the experience made it worth every dollar. I was there hook, line, and sinker. A few practical notes for future guests: * Parking is limited and shared with neighboring businesses (including Kumon), so timing matters * The spa has separate men's and women's areas * No outside shoes are allowed inside the spa * Clothing is optional in designated areas, which is standard for Korean spa culture * Plan to arrive early to fully enjoy the amenities before your service One service I personally never tried was the traditional Korean body scrub. I watched others experience it, and while many people love it, it looked a little too intense for my taste. That said, the massages and spa amenities are absolutely exceptional. If you're considering a membership, it's worth exploring. This is the kind of place that becomes part of your routine once you experience it. I still haven't found anything in the Southeast that truly matches the level of service, atmosphere, and overall experience of Immersion. I keep looking--but this one set the bar very high. Treat yourself. You deserve it.

My daughter and I are always looking for daddy daughter dates and Immersion Spa is our latest…read moresuccess story. The front desk had two young ladies that were super polite and got us setup. We arrived early so we could take advantage of the showers, saunas and hot tubs. The locker rooms and sauna areas are divided by gender and are full of amenities. After that we met with our massage therapist and had the best 85 minutes of deep tissue work. Post massage we headed back to the separate locker rooms and had full access to the amenities again. Check out was positive and our friends at the front desk were just as supportive and kind. I've seen other reviews of other Spas harassing clients for tips or add on services this is not the case at Immersion. Additionally I left my water bottle at the spa and when I contacted them they had it waiting for pick up. I recommend this place for daddy daughter dates, solo self care or a couples retreat!

I have been coming here for a long time now. I have been to many other massage places in the area…read moreand after years of looking for the right place I finally found it and this is where I will keep coming. Ella and Mia are absolutely life savers. I suffer from chronic pain from a near fatal car accident 40 years ago. Here I get the help I need to feel better. I always show them what areas I need them to focus on. When they start working on me it's very clear that from their years of experience, they very quickly know exactly what is going on in my body, and they know exactly how to loosen me up and relieve my pain. I let them know what level of pressure I like in each place through out the process. What areas to do a little extra or go back to later. The important thing is communication. I get a great therapeutic massage at a very fair price every time. When I walk out I am so happy, it feels like a miracle for me to be pain free. I love that when I pay in cash I save a little money. If they do not have to pay the extra percentage to the credit card company, then they do not charge you for it. Wow! I love that when I pay for a 90 minute massage, I actually get a full 90 minutes of massage, or even a little more some times. They are very thorough and want you to feel good. This is not a fancy spa, it's a simple, cute and clean place. They are not going to try to sell you a bunch of extras. They are going to help you feel better. Thank you ladies, see you soon!

Another amazing massage in the books! I highly recommend coming to Mia for a massage. I ended up…read moregetting a 90 minute massage with cupping. Mia does such a good job at finding the pain points and really digging in. Much needed massage. I walked in with shoulder and low back pain and I walked out feeling so much relief and all the tension released.

I usually make a massage reservation the day of or the day previous so not a whole week in advance…read moreplanner. This place is great for that! So far had three different masseuse and have enjoyed the massages. Only thing I don't like is that there's not much air circulation in the curtain sectioned small rooms so it is kind of hard to breathe when laying with face down. Not to the point of suffocating but not comfortable. They definitely try to stretch you out more here and respond well when I request less pressure on my muscleless legs.

Very professional, friendly and flexible. I've tried two of…read moretheir massage therapists and both have been amazing. Easy appointments. Calm, soothing and clean ambiance. PS: Don't hesitate to talk to them about your pain points and they will suggest a massage that would work for you.