These guys did a great job!!! We had them replace both of our AC and furnace units. They were professional and they showed up when they said they would. There were no hidden costs or fees. Everything was done as agreed upon, within the quoted timeline, with no surprises at the end. They were very respectful of our house and cleaned up everything when they left. They suggested I do a once over with my vacuum to make sure they didn't miss anything, but there was no need. They had to make a larger hole in the attic access to fit the larger unit and the general contractors they work with were also very professional and prompt. I highly recommend Black Mountain Air!!! read more

Had Black mountain Air come out to inspect my condo in Las Vegas. The previous company (Sierra) quoted over $8,000 for replacement, and they said that is discounted!! Black Mountain just serviced and it has been running fine now for 3 months! I will recommend Black Mountain as a fair and efficient company to use for your AC needs! read more

Our 10 year old AC died and we needed a new unit. We called Black Mountain Air and received nothing but professional, polite and on the ball service. Shannon returned our calls, was pleasant and knowledgeable. Todd came out and was friendly as he did his assessment to give us an estimate. Black Mountain was lower than the other company we had contacted, and they could do the work this week - in fact, did it 2 days later. The crew who came out today were friendly, professional, clean, polite and in 5 hours our old units were removed and the new units were installed -- as we got both the AC and Furnace replaced. You won't be disappointed with Black Mountain Air. This is an A+++++ company. read more

Excellent customer service! I noticed that our upstairs air conditioning was not working. It was blowing out warm air. We had the same issue last year--usually means a small leak. After waiting around on another guy that didn't show, and wasn't answering his phone, I called Black Mountain Air because someone on our neighborhood Facebook page had suggested them. I'm not sure who I talked to on the phone but he was so nice. He said they wouldn't be able to come out until the next day. Since it was already after 5 at this point I had assumed and was fine with that. Plus, we are on the complete opposite side of the valley. So, it was quite the surprise when a bit later our doorbell rings and there is someone from Black Mountain Air--he was in the area and they decided to get us in same day!! Super nice guy. He determined it was a freon leak. This was the same issue we had last year and that guy assumed it was a leak but just topped us off and left it at that. Black Mountain Air spent a good time trying to find the leak and then gave us some troubleshooting options so we could get to the bottom of the issue--otherwise this will happen again next year. I'm so impressed with how friendly they were, the fact that they showed up within an hour of my call and were concerned about getting to the bottom of the issue rather than just slapping a band-aid on it. Oh, and the fee was reasonable! Will totally recommend them to anyone. read more

I called to make an appointment...and they scheduled me in that same morning! They fixed my furnace problem and just charged me a service call fee... will definitely use again in the future read more

THANK YOU YELP! I called Black Mountain Air because of the reviews on Yelp! I was not let down. My heater for downstairs was not working and as you know it is COLD! Visions of a huge bill and being gouged were dancing in my head because of how cold it was. They said they would be to my house around 4pm... They showed up RIGHT ON TIME! Already I like them. I kid you not... By 4:12 My heater was working again and he was out the door. Fair Price Great service will recommend to any one. Thank you very much! I think it took me longer to write this review than to get my heater working. read more

I hooked up my own mini split system at my house, but there were a couple of issues I came across that prevented my unit from pushing refrigerant around the system. After calling Black Mountain Air yesterday, I told them about my issue and gave me an estimated time window that they had no problem meeting when they came by today. Bobby and Trevor swung by and solved my problem with ease which made me glad I called for help, because as a handyman who knows a little about a lot, it's hard to swallow pride sometimes and accept that you need outside help when you just want to get the job done. I would've spent many more hours trying to figure out something Bobby and Trevor solved in less than an hour. Thanks again guys! read more

Thank you reviewers and thank you yelp! Our AC unit stopped blowing cold air, even though it was running. After reading the reviews, I called Black Mountain Air and spoke with Todd. He was able to come over the same day and quickly diagnosed a problem with the control board. An hour later, the AC was running smoothly again. We had been concerned that whoever came out would tell us that we needed a whole new AC unit and were relieved that it was fixable. He also reconnected a duct that had not been connected (and was cooling our attic instead of the house) and didn't charge us anything additional for that. We would absolutely use them again. read more

Robert came by today to replace capacitor. He was here within established timeframe. He politely let me know he was on his way via text. Listened to my husband and my concern. He quickly diagnosed, did the repair, and was done within an hour. Friendly and professional service. read more

We've used this company twice already and have received great outcomes! The first time was due to our heater not blowing warm air. That time, it took a total of three technicians to come out all different times to figure out the issue but it was finally resolved by fixing the relax. Although it took longer and more visits than anticipated to figure it out, overall we had a good experience that made us want to use them again for further reference. Yesterday our AC stopped blowing cold air so made an appointment last night and Yannick came out this morning. He changed out our capacitor and now we are blessed with comfort in our home again. Thank you! Unfortunately I can't recall the names of the previous 3 technicians that came to help to thank them as well in addition to Yannick. The overall customer service is great and any requests can be made, in our situation it was always for booties to be worn inside the home. Please utilize this company for your needs, you will not be disappointed. read more

Awesome family-owned company! Recently, of course on a 111 deg. day, one of our A/C units went out. My wife contacted Black Mountain Air late that morning and by 2p Robert came out to the house, quickly determined the problem and fixed it promptly. Fair price and excellent response time when we really needed it - we'll call this company from now on for all our A/C servicing and repairs :) read more

This company, from the 1st call to completion deserve more than 5 stars. The personnel, from office to install deserve the highest praise. I saw that they are a family company and they proved it. Thank you, Black MTN air, for services beyond my expectations.!! read more

Usually people use reviews for bad service but this is a review for excellent service. Our downstairs unit went out on Friday afternoon. I called Black Mountain on Saturday morning and they were the only company who were able to provide me same-day service. I called at 10 AM and they had somebody to my house by 1 PM. Robert came and he was very knowledgeable and he fixed our unit in less than an hour! We have a newborn, so this was very much appreciated. Our unit has been working better than it was before with the repair. Thank you! read more

Our upstairs A/C went out yesterday morning. I decided to message Black Mountain Air after reading all the great reviews. Todd messaged me back saying they could come out tomorrow. We went back and forth with time options and finally settled on 11-3 timeframe. I also messaged them from their website because I wasn't sure if my original yelp messages went through prior to Todd getting back to me. Anyways Shannon emailed me this morning I asked her to reconfirm my appointment today. She was very prompt with replies and confirmed the appointment. Robert the technician called and said he was on his way. He said we needed a new motor and that he could be finished in 20 mins or so. I hope we won't need any more repairs anytime soon but if we do I'll be calling Black Mountain Air again. Also thanks be to God that we had some money to pay for the repair. read more

This A/C company is the best there is. I called this morning and they were able to schedule me a same day appointment. The receptionist on the phone was very polite and helpful. Todd came out and fixed our problem immediately. This is the only company we trust to give us honest, quality work!!! read more

Prompt service at a fair price. Todd fit us in his schedule on the day I called, and serviced our unit so we had heat again during this cold spell. Will keep his contact info and will use again when the need arises. Would absolutely recommend this company. read more

This company is awesome. Just bought my house and a/c stopped working. They came out promptly and fixed it quickly! Thank goodness it was hot! read more

We bought a new home and the seller paid for home warranty. The breaker kept tripping every couple of days for three weeks after we moved in, causing the downstairs AC to turn off. After a LOT of headache dealing with our home warranty company (Fidelity) who sent out technicians who are not skilled from ANOTHER AC company (AMA Air), we decided to NOT deal with the home warranty company and to call Black Mountain Air on our own. We have used Black Mountain Air in the past and have always been happy with their service. Robert from Black Mountain Air is a God sent. He was the ONLY technician who figured out it was the AC unit in the attic that was tripping the breaker. The other technicians didn't even think to look in there or look at the breaker to see which was actually tripping. He solved the problem quickly. He was professional, personable, very experienced, and very kind. The breaker has not tripped since he came. Thank goodness for Black Mountain Air and Robert. If we had keep dealing with the home warranty company, we would have had to spend $500 on a compressor for the downstair AC unit for nothing. read more

Black mountain air is awesome! A true honest company. I used them when I lived in Henderson and they did such a good job that when I moved to summerlin I still used them as I didn't trust anyone else. When your A/C has issues other companies are quick to quote you crazy proces knowing your vulnerable and just want the problem fixed. But black mountain air keeps honesty and integrity in everything they do. Really top ninot company read more

Fantastic communication and a job well done. I had a complicated situation that required extra time and resources from their crews, office staff, and the owner. All worked together for a great solution and I'm very pleased with the high quality work, good people, and fair pricing. read more

This review is long overdue. I can't praise Black Mountain Air enough. We had used them a couple times for a summer/winter system check up. Our A/C unit was original to the house from the 1986, but still was running fine until this year. The exhaust fan had burned out last year and Robert (who is one of the best techs from any field I've ever worked with) replaced it. This year it burned out again, and Robert was able to replace it for labor only, as it should've lasted longer than 8 months. But the big event was, back in July we were on vacation on the east coast. Our A/C died with our pets being watched by a pet sitter. At first, Black Mountain wasn't able to get out - but they made poor overbooked Robert cram our stop in between two others. He got the A/C working (bad capacitor) and they worked out the billing after we got back. Even more, we just bought a new A/C unit from them (installation was quick and without incident). Black Mountain credited the emergency visit from July against the bill for the new unit. Great company, great service, great people, great attitude. I'm a customer for life! read more

Very happy with Black Mountain. Replaced my aging roof top unit. Super responsive, quick and smooth installation, and fair price.

Wonderful!!!! Ok, the two technicians from Black Mountain Air were amazing! I called for a second opinion from an estimate I had received from another, less trustworthy company. Michael (and I think Robert) arrived on time, and texted prior to arrival. They were extremely honest! I do have some things that could have been done, but were not immediately necessary, based on the age of my unit. They were not in a rush to push the repairs, that were ok to wait, and may or may not need to be done, prior to eventually getting a new unit. They took their time to explain everything to me. Oh, they also fixed for me, some duct work that had separated on the roof for free! Super nice for this senior citizen! (the other company was going to charge me $200 for what they did for free) And, on top of that, they did not charge me the service fee!! Geez, it is so refreshing to find a business, Black Mountain Air, that has honesty and integrity. I have to say, I felt so relieved to know that I have someone to call in the future, that I can trust. read more

I would HIGHLY recommend Black Mountain Air to anyone that is in need of professional and experienced service. We had one of our home units stop working yesterday. Within two hours of me calling their office, they had someone on site at our home to evaluate the problem. Robert was AMAZING! He immediately went to work upon arrival and showed me everything that he was doing while explaining it along the way. He was very detailed and meticulous. He made sure to check every aspect of the unit before giving me a final cost for the repair. Upon diagnosis, we agreed to the pricing which itself was extremely affordable. It took Robert just less than an hour to make the repair and have our house cooling again! After the repair was completed, he made sure everything was running right again and that the house was in fact cooling down before he left. If you need help with your A/C, then this is absolutely the company to call. Thank you Black Mountain Air! Your saved the day! read more

One of my BIGGEST peeves is when a business has a voicemail or doesn't answer during business hours. Extremely unprofessional. I went ahead and left my info in their please contact us website that stated they would get back to you within an hour. Well guess what? No response. Shocker!! Doesn't matter because guess what Black Mountain Air? When you don't answer your phone potential new customers will move on to a different company. Business lost to someone else!! Todd finally did contact me to see if he could help but I already found another company who actually answer during business hours. Yes this is the busy season and these companies are very busy right now but a receptionist who can answer the phone and relay this to customers makes a world of difference. read more

Our AC stopped working at 6:00 pm in 107 degree weather. Luckily, I was able to book an appointment on line with Black Mountain Air. The service man showed up at exactly 11:00 am per his scheduled time. He was able to locate the problem, he fixed it and we were graced with cool air. Thank you Black Mountain Air. read more

Came out late on a Saturday to fix my AC units which had both over heated and knocked out a breaker. Todd showed up, took care of a loose breaker, cooled down my units and made sure they were working prior to leaving, which was about 7:30 at night. Both of the units worked great and continue to do so, on top of that the price was excellent and I now have a company I can call on for excellent service; that I know will reply back ASAP. Thank you Todd! read more

Great service. Repairman arrived promptly. He had no trouble installing my 2 thermostats. He was very friendly & knowledgeable. I will recommend to friends & Yelpers. Thanks read more

I am extremely happy and satisfied with the service from Black Mountain Air. I had an AC leak in 110 degree heat and Mason was out to my house the following day to diagnosis the issue and scheduled everything to be fixed a couple days later. Todd personally called to explain the work that was scheduled and was extremely upfront and professional. Will and Michael did the work and I couldn't have been happier. They explained the issue thoroughly to me and were extremely professional as well. Working with both front office girls was so easy also during the entire process from start to finish. Shannon and Kayla kept me in the loop and got everything scheduled, quoted and taken care of right away. I am pleased with this company in every way. It's nice to see that honest and professional companies do exist, and this is definitely one of them. I'll definitely use them and refer others as well. Thank you so much! read more

Great company. Todd has a top notch team, which is a reflection on his leadership. They're the most honest company I have ever come a crossed. My units are now over 20 years old and still going thanks to preventive maintenance by Black Mountain Air. Thank you guys!!+ read more

I had Black Mountain out to check on a noise from my fan a couple of years ago and the tech was professional and didn't charge since it was not impacting the function and not fixable. Last weekend my AC died and it was over 90 in the house. I contacted BMA late on Sunday night and I was contacted by Todd within minutes and they started replacement of our whole system by mid day on Monday. Bottom line is that the service was great, price was competitive and everyone I dealt with was responsive and professional. Michael and Will? installed efficiently and explained everything clearly. Only very minor thing was some texture and paint damage where the new unit was installed in the garage. I'd highly recommend Black Mountain Air. read more

Message three companies. First could not do the work. Second diagnosed the problem with an estimate of $569.00. Black Mountain Air sent Robert. He fixed the problem for the cost of the service call, $60.00. Honest and reliable company. Excellent service. Thank you, Robert and Black Mountain Air. read more

I can't begin to thank the tech and the "boss" that came to the rescue for my puppy and myself tonight. I got home and the heat was unbearable. I called and they sent the most amazing friendly tech to fix my air conditioner 30 minutes before they closed. That is 30 minutes before even looking at it...let alone having to rebuild my 28 year old motor, I can't say enough good things about their customer service. job well done! read more

So glad I called BLACKMOUNTAIN AIR for a second opinion. Not only did I get a way better price I had exceptional custom service thank you Shannon and Robert the tech was prompt, curtious and informative. I also have peace of mind. I can't thank them enough!! read more

Tried to edit my review but it didn't work ... my bad .... Robert was an awesome technician but it was Danny who returned on that Friday night and stayed until 8:30 pm (my husband was there - I wasn't). Both Robert and Danny were amazing, professional and awesome!! read more

Todd and Shannon are by far the best ever! Shannon helped me save money and Todd got his crew out quickly to complete the work to get me back up and running before the heat hit! They worked efficiently, made little to no mess and cleaned everything before they left! My new system is cooling perfectly and I now have peace of mind we're good to go! Thank you Black Mtn Air from the bottom of my heart for helping me out! I would highly recommend them for all cooling and heating needs! They are not going to steer your wrong or sell you things you don't need! read more

AAA+ great customer service from the appointment scheduler, Shannon, to the A/C tech Michael. We are getting ready to put our home on the market and wanted our 2 units on the roof checked/summer serviced. Michael showed up on time and courtesy called us before he showed up at the door. Very polite and answered every question we had and educated us on things we didn't know about our type of A/C units. Not to mention very reasonably priced. Thank you to Black Mountain Air and my fellow yelpers for the recommendation!!!! read more

My a/c went out about 10pm on a weekday night. I filled out an online request for a repair appointment. I was contacted early the next morning to let me know they could have a technician at my house between 10am - 1pm. Robert texted me that he was on his way and showed up just after 10am. Robert inspected my system and discovered an improperly sized wire had melted. It took maybe 30 minutes and my a/c was blowing cold air again. I can't recommend them enough. I plan to replace my entire system soon and will definitely request a quote from Black Mountain Air. read more

Our air conditioner broke down in mid-August and I called Black Mountain to get a second opinion. They came out that same day and diagnosed the problem. They worked with us to get the part as quick as they could, and charged us a reasonable price. Sharon, in the office, did a great job coordinating everything with us. Will did the installation and he was very professional and took the time to make sure everything was up and running 100%. read more

Very professional, prompt and knowledgeable! Service tech wore mask, diagnosed and fixed my dads AC unit quickly, no extra charges or hidden fees. My family has used them for years, don't call anyone else. read more