[[HIGHLIGHT]]I had a reservation and our table was setup with a view when we arrived. The hostess greeted us very pleasantly. We had a great start![[ENDHIGHLIGHT]]
We ordered two cups of soup, pretzel, Beef on Weck and a steak dish.
The kitchen was backed up so we waited a little for our food. The wait wasn't that bad since we were snacking on the pretzel .
I don't usually give reviews under 4 stars. What happens next warrants the 3 stars.
We ordered the steak rare or medium rare, depending on how rare they could make it.
The steak came out with no pink at all. It was tough to cut.
It took me awhile to flag someone down. When our server came, I mentioned that we requested the steak rare but it looks more well done.
Her answer surprised me that I didn't know how to respond.
I can give you A1 sauce, she said.
I don't expect the steak to be a 5-star rating steak. However, when the steak wasn't cooked as requested and we were offered A1 sauce to make it more tolerable. That just doesn't seem right.
She said she will check with the Kitchen to see what they could do. 2 minutes laters, she stopped by and said: I am just gonna make sure that I didn't make the mistake before I go to the kitchen. Hmmm, ok.
She came back with two choices, 10% off or they will cook another steak for us.
We don't want to chance it especially, when they kept on apologizing to the customers saying their kitchen is backed up.
Besides, we had already lost our appetite because my father-in-law's beef on weck sandwich is also dry(see pictures).
We didn't eat lunch so we arrived hungry but he could only manage to eat half of his sandwich, thanks to the Scotch Ale.
I then asked to speak with the manager. I was told the manager is in the kitchen that probably won't come out.
This was the first time that a manager wouldn't come out.
Side note: I often asked to speak with the manager when the server did a great job and so want to recognize the server. I don't usually ask the manager for complaints.
I told her 10% for this magnitude of error was nothing.
She said she would check with manager.
The manager still didn't come out. The kitchen must be really short staffed because now the manager offered to comp everything.
We told the server that we are not trying not to pay the bill but want solutions for the two dry, overcooked meals. Especially, we had two glasses of beer, two soft drinks, two cups of soup and a pub pretzel.
We countered that they waived the two overcooked dishes( not much was eaten).
The server went back to check with the manager. She came back and said the manager accepted the offer and she would bring the bill right out.
Twenty minutes later, we had to flag her down for our bill.
My oh my, I felt so bad for my father-in-law because his Father's Day meal wasn't that great.
He picked the restaurant because he was looking forward to the sandwich.
I hope this is just a one off situation.
Long review because I'm shocked with my encounter especially the A1 sauce solution offered for an overcooked steak. Still shocked! read more