I had a limited time because of medical appointments. The time frame was border line on their…read morearrival time and my appointments. The dispatcher said she would try to get them to my house if she could. They arrived 30 minutes after I called. Fixed my problem and I had plenty of time to make my appointments. That is amazing customer service.

Hector was amazing, helpful and transparent today. The home flipper that sold me the house really…read morescrewed the HVAC unit up. Thankfully Hector was helpful and so great, I will definitely be using Proven Plumbing & Air more in the future!

Jack & Josh went up the hill (we really do live on a hill)…read more To fetch a pail of water (my pipe was leaking!) Jack didn't fall down & break his crown (thank goodness- he was truly stellar) And Josh came tumbling after (to assist like the true pro he is!) In all seriousness, we can always count on Cold Is On The Right Plumbing to help with any issues we may have (and there have been many lately!) Everyone is always so professional, friendly and helpful. Jack and Josh spent almost 7 hours here in the heat to get the job done on the same day that I called. They even helped haul away an old refrigerator for me! 5 stars 10/10 no notes!

I was advised by another plumber that we could save money if we found someone who had a sonar…read moredevice so the water leak could be found quickly instead of him having to dig to find the leak. I called Cold is on the Right, they said they had a sonar device & camera & could get to us that day. I asked what they charged & was told, "$344 for the 1st hour & $200 per additional hour." The area in question was ~10' in diameter. Billy arrived, looked at everything & I asked, "about how much does this kind of job run?" He replied, "repairs like this normally run about $970." That translated to about 4 hours total to find & fix the leak ($344 for the 1st hour + $200 for each additional hour). It was Friday afternoon, we were losing 18 gallons per hour so we agreed to have Billy fix the leak instead of waiting until Monday. ALL of this was VERBAL...no work order & nothing signed. BUT, Billy didn't have the sonar with him even though I specifically asked if they had sonar equipment to locate our water leak. He found the leak in just under an hour, but he didn't have the PVC on his truck to fix the leak so, he had to go back to the shop for that & was gone 40 minutes. It took just under 1 hour to fix the leak including replacing a sprinkler pipe that they broke in the process & when he finished he said we owed $970. $970 for 2 hours of work!!! I questioned that & Billy said the $344 was diagnostics only & $970 was the fee so, I called the office & Austin said, "we don't have a work order for your job." That's because there was not one. He then asked, "did they use any tools?" & when he asked that the second time I replied, "2 shovels" to which he replied, "we charge for tools AND we normally charge $125 extra for same day service." The lady I first spoke with never mentioned "diagnosing rates vs repair rates or additional cost for same day service much less a charge for tools." The office manager, Sydney did give us a 10% discount because we live in Lakeway & she agreed to a lack of communication on their part that she would address. This is not our first rodeo. I am 77, my husband is 81, we've built 7 homes & remodeled 6 others & $436.50/hr is OUTRAGEOUS! I cannot recommend this company.

Recently had issues with water pressure inside my home. Called Lakeway Plumbing and made an…read moreappointment. Very prompt response and service! LP was able to give me an exact quote over the phone. Awesome! LP replaced a water pressure relief valve, 3/4", and included excavation up to 18" deep. They charge $120/hr; very competitive pricing. No hidden fees. Total was $475, fixed within two days of initial call, 90 labor warranty, and one year parts. That evening...LIKE A SPA EXPERIENCE DURING COVID - THE BEST SHOWER I'VE HAD IN A LOOONG TIME! Thank you Lakeway Plumbing. Highly recommend.

Called to have them investigate a possible leak. They found it. Charged me $400 for the…read morediagnostics. At that point, they never responded to calls, emails, texts and attempted messages through their website to get the repair scheduled and completed. If you can't handle the job or are busy, you could at least communicate that.

Hands down our go to plumbers in the area. They consistently show up on time and never up charge…read moreus. Everything is reasonable and we couldn't recommend them enough

I think this business is the best of all plumbers in and around Lakeway…read more They are fast, and just incredibly efficient. They have been to my house a few times. I just love them.

My bathroom sink was completely clogged. I called Capital City Plumbing and they sent a technician…read morethe next day. He was pleasant and extremely efficient. He got the problem solved quickly. I will definitely use this company again!

Great experience. On time, super knowledgable and willing to explain issue. I will definitely…read moreuse them again when the need arises. The initial positive response for me was that they gave me a ballpark estimate of cost, which no other company would do.

Best in town. I feel like the best companies advertise the least. I learned about this company from…read moreseeing their van in Lakeway. Used them for my house in the hill country and they have been great every time.

Initially, great reviews. Spoke with someone on the phone for same day plumping repairs. He gave me…read morea window of 10-12. Awesome. Re-scheduled my work schedule. All good. Then I get a text (not sure if AI scheduler or person) asking me "Hi, this is Neighborhood Plumbing. May we have your address to check on availability?" Ok, i respond back that I was already booked for 10-12. A person called me directly to say they are not available at all until in the afternoon of the next day. To be fair, she apologized for the mess up and said whoever I spoke with should not have scheduled it. I would suggest Blue Ribbon Plumping, I received amazing service.

Chris showed up promptly. He quickly and efficiently addressed our problems. We were pleased with…read morethe price. Will definitely use O&M in the future! Six stars!!

Exceptional O & Plumbing Service Experience…read more I highly recommend O & M Plumbing for any plumbing needs. In particular, Chris F. has consistently demonstrated exceptional skill and professionalism on every project of mine. His attention to detail and commitment to quality workmanship set him apart as a truly outstanding plumber. Project Background I recently purchased an older home, full of charm and distinctive bathrooms. However, I encountered a leak in the master shower that required the p-trap under the shower drain to be replaced before new tile work could be completed. My concern was that reconnecting the new p-trap to the antique cast iron drains in the foundation might cause the cast iron to crumble. Chris F.'s Approach and Solutions Chris came to the rescue, using a camera down the drain to evaluate the situation. He explained the difference between what was probable and what was possible, providing two bids: one for the probable good case and one for the possible problem case. Having used Chris before with excellent results, I trusted his methods, which are always the least intrusive and focused on effective access. In the worst-case scenario, Chris would need to cut and excavate a 2' x 2' hole in the foundation around the shower drain, then tunnel no more than five feet under the foundation from that access point to secure a solid connection to the iron drainpipe. In the best-case scenario, he would only need to excavate a 2' x 2' hole around the shower drain to replace and secure the new p-trap. He also showed me pictures of his past work for reassurance. Successful Outcome Fortunately, the best-case and probable case prevailed. While fixing the p-trap, Chris also discovered an unrelated drain leak under the foundation, which he repaired at no extra charge. I felt I received excellent value for the service provided. Professionalism and Work Quality Chris left the work site clean, as he has always done in the past. He and his co-worker collaborated well, using a small and quiet jackhammer designed specifically for plumbing foundation work. The new drain looks beautiful, and I can confidently proceed with the new tile work, knowing that the unseen part of the shower is sound and affordable. Appreciation Thanks to O & M Plumbing for introducing me to Chris F. and Mike. Both are good and considerate professionals, and I am grateful to have them working in my home.

STAT lives up to its name!…read more On Wednesday, I closed escrow on a house. I was aware that the heater didn't work and had to be repaired or replaced. The same day, I heard that a freeze was coming up on Saturday night/Sunday morning. On Thursday, I Googled what to do; I learned that, because I couldn't heat the house, it wasn't enough just to drip the faucets; I needed to shut off all the water, drain all the pipes, and drain the water heater. I'm an old lady and not handy AT ALL. I could manage to shut off the water and drain the pipes, but draining the water heater (which was in the attic) was beyond me. I did have a handyman, and I did ask him to do it, but he said HE didn't know how, and I'd need to find a professional plumber. At 8:00 a.m., I started calling plumbers. I had left messages with three, including STAT, and was about to call a fourth when Chris from STAT returned my call. He said he could probably come between 2:00 and 4:00, but even if he got delayed, he would still come that same day. I was ecstatic, but of course, there was still the tiny worry that this guy I'd never spoke to before might cancel or fail to show up. Not Chris! At 1:10, he called and said he was on his way; he arrived before 2:00. He took care of everything and answered all my questions. I hadn't even asked him what he was going to charge me, but the price turned out to be EXTREMELY reasonable for emergency plumbing services. I will always be grateful to Chris, and I whole-heartedly recommend STAT.

My aunt lives in a very old home and plumbing issues unfortunately come with the territory. Chris…read morewas phenomenal. Right on time, had excellent communication, and very professional. Will definitely be keeping their information for the future. Highly recommended!