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    Blue Ridge Communications

    1.0 (1 review)

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    14 years ago

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    Blue Ridge

    Blue Ridge

    1.3
    (152 reviews)

    I transferred over from Adams Cable. The installment team…read moreand people who set up everything were very professional respectful polite and understanding especially when it came to billing as the billing dates were different from one company to another which can cause as it caused me to be late on a payment.. I was told if I made a certain amount of the payment I would not be in shut off notice. When I call today to confirm I would pay my bill before the 1st or just on the 1st and then catch up with it they said this time it was too late the woman got belligerent and told me I had to pay late fees on a bill from January when they do not start charging late fees until after February 22nd. Despite trying to explain this to her she could not understand what I was saying and it's forcing me now to once I pay them off to leave completely and find someone who has proper respectful competent and understanding staff who answer the phones and serve their customers.. Since I received it I've had to call them several times about poor reception freezing up of stations and until this day I cannot access my messages I am a senior with multiple hospital appointments I cannot verify because I cannot access my voice messages yet they get to be belligerent with me on the phone.. For the most part all the employees other than this one were excellent employees and I'll see how things go but as it seems now it looks like I'll be leaving after I pay them off probably a new service in March my recommendations is think before you take this service though they may have some good employees they are not willing to understand especially if you're transferring over from a company they acquired

    Blue Ridge customer service is one of the worst I've dealt with. It takes 5-10 minutes just to…read moreverify my information, even when I'm only trying to make a payment. The online account is constantly having access issues, forcing me to call, and the automated system usually transfers me to a representative anyway. Both the representatives and supervisors I've dealt with have been rude. As soon as another provider is available in my area, I'll be switching.

    Blue Ridge Communications - televisionserviceproviders - Updated July 2026

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