I'm not sure why I pay as much as I do for service that works 50 to 60 percent of the time. No…read moreprogram or movie is complete without a frequent 'revolving 3-dot symbol' on the screen while everything freezes. Was software testing even done on this system? Quality: not yet. Value: negligible until proven worthy of cost. I'm wishing I could return to Adams Cable...Time to look elsewhere, I suppose.

I've been a BRC customer since the late 70's. For years they kept telling me their service in the…read moreDanielsville will be improved. I just took me 12 minutes to load Google news. just got off the phone with T-Mobile and my gateway will be here tomorrow, Goodbye BRC.

OMG.. was assured this would be better then Spectrum... NOW with Planet, the picelation and…read morebuffering is terrible. Calling leads to being on hold for ridiculous amounts of time... not to mention I have been waiting on a service request for over a month... walk away... quickly Craig in New Paltz

Switched from optimum to planet networks and it's been nothing but great service. Blazing fast…read moreInternet and the few times I've had issues I call up and get a human almost immediately. Optimum destroyed service electric.

Internet goes out everyday. Can never get a technician out to resolve the issue. When you pay…read more$120.00 month you expect to be able to use it. Would never recommend them for Internet service.

Difficult to get the service, promised better price and faster internet. Worse than our previous…read moreprovider and slower at an equivalent price. Glitchy. Interesting conversation with customer service when my service was down, I was told I could pay $19 a month more for guaranteed services. I Interpret that as we could give you better more reliable service but don't unless you ask for good service and pay more! Bad decision on my part. Also referred a friend (before I knew how bad the service was) and was promised a referral fee as an incentive- NEVER GOT IT as even though I followed their instructions, they then said I didn't do it correctly- bait and switch got me once! No more referrals!

Laura Was very helpful my retail center agent was absolutely awesome so so helpful not just…read moreknowledgeable but very, very friendly. This is why I'm giving a five star review.!!!

Astound's pricing and customer service are extremely disappointing. The biggest issue is how much…read morebetter the deals seem to be for new customers while existing, loyal customers are left paying higher prices for the same service. It feels like once they have you as a customer, there's very little incentive for them to actually take care of you. I've also had frustrating experiences dealing with customer service. Getting help or trying to get a reasonable price can feel like pulling teeth, and the responses I've received haven't made me feel valued as a customer. Companies should appreciate the customers who have stayed with them instead of constantly giving the best deals to new customers. Astound really needs to rethink both their pricing structure and the way they treat existing customers.

Really knew their stuff. No nonsense and very friendly. We had a tv that sat here unused for a…read moreyear. We finally called Carl and we had that puppy back up and BETTER than new within 10 days- and included ordering the part.

Extremely happy with the service provided by Carl at The Good Guys. He came out on the same day to…read morework on the tv. He was thorough, walked me through the process of what we was doing to diagnose the problem with my Samsung TV. Though he delivers bad news about the problem, his service was exceptional and priced fairly. Even after, he took the tv because he donates them to a local trade school. I let him know that Samsung was willing to exchange the television and he was happy to arrange for me to come and pick it up before it was donated it. Great guy. Great business. highly recommend!

Last night I went to this AT&T to go over my account in regards to my data usage. I had a horrible…read moreexperience at the AT&T in Bartonsville and I will honestly never go there again. The employee didn't want to be bothered with me, when were no customers in the store, so I asked for a manager only to be told she was the manager. SO this is why I ended up in the Stroud mall, where I have to say I had the best experience I've ever had with AT&T and I was hesitant to go after my experience in Bartonsville two weeks prior. Matt Mancini was working and I want to say how helpful he was. He went over my data usage with me and answered all my questions. He also went over a few changes to make my bill a little more affordable for me. I left the store feeling like I accomplished something, that my questions were answered and overall happy that I went there. So thank you Matt for all your help! I truly appreciated it!

From the owner: AT&T, serving over 81 million wireless customersread more

Agents are so slow and don't have any customer service skills. They are not friendly and don't…read morecare how long you wait. Just like Optimum in general.

Andrew the manager is very knowledgeable and went above and beyond to help us…read more The store on Rt23 in Pompton Plains,very happy with the results.

He was so very communicative and knowledgeable on the box. He also helps after the installation…read morewith any questions or concerns and has YouTube videos for almost every scenario. Recommended him to family and several also purchased. Way cheaper than cable and other streaming services. Huge selection of shows and movies.

Excellent customer service! The set up service was great but the continued support answering any…read morequestions afterwards is amazing!

Went to this store location to make a change in service. The representative was not knowledgeable…read moreof their products or services. Tried to do their jedi-salesman tactics so I won't reduce my monthly equipment rental cost. They even tried having the manager explain it, but I stood my ground and forced their hand to make the change to my account. So if you are going into this store location, be aware they must be working on commission and will try to upcharge you at all costs. I wish my community had competition and not let Optimum be the sole company providing internet service.

Go out of business. Its the worst. They keep raising rates with no notification. Not going with…read morethere cell service cause not putting all my eggs in one basket.

It is compelling that I take this initiative to insure that Service Electric Cable TV Customer…read moreService Rep known only to me as "Marilyn" gets well-deserved praise. I was randomly connected to her by phone call to her workplace at Service Electric Campbell Drive location in Wilkes-Barre, yesterday. She has a pleasant talking voice. My informed decision to switch from Frontier to Service Electric (SECTV) is thanks to Marilyn's knowledgeable communication skills. She offered me full explanations of download speeds ranging from 50 Mbps to 2,000 Mbps. This employee deserves to be recognized not only by me, but by her Supervisor at Service Electric, for the friendly-service she provides customers. SHE CARES!

Horrible deceptive business practices of hiding fees and not disclosing them and misinforming…read morecustomers. Supervisors are useless and unprofessional and hang up when confronted over their failure to disclose and say "subpoena me" if you want written records of ANYTHING. They refuse to give out contact information of their supervisor and say the boss doesn't speak to customers. Been a customer for over 6 years and over the last year untrained supervisors are destroying the company from within.