This is hands down the worst towing experience I've ever had. I went to Blue Water Towing after the police waived my towing fees and gave me a releaser form. I calmly tried to explain the situation, but the man at the front window refused to listen, kept saying "pay, pay, pay," and slammed the window in my face twice. When the supervisor came out, he pretended nothing happened and then lied, claiming my card was declined -- even though he never took my card or attempted to charge it. On top of that, when I called their dispatcher, she hung up on me multiple times, showing zero professionalism or respect. To make matters worse, when the police showed up, they started siding with the tow company and lying too. Instead of helping, it felt like everyone was trying to corner me into paying money I didn't owe. This company is unprofessional, rude, dishonest, and manipulative. If you ever have to deal with them, record every interaction, bring all documentation, and protect yourself. They will try to take advantage of you if you're not careful. read more

Blue Water - Towing Near Me - San Francisco, California

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This was one of the worst companies I've ever dealt with. Their drivers are extremely rude, aggressive, and completely unprofessional. The way they speak to people is full of disrespect and arrogance. It's shocking how they treat others -- with no manners, no patience, and absolutely no respect. They act like they can do whatever they want. This company should not be trusted. Racist behavior, terrible service, and zero professionalism. Stay far away. read more

some people don't understand how private property towing works and get mad for their own faults I had my car impounded by blue water towing because of my own fault and I own up to it no negative comments from me they also made sure to have taken pictures of how my vehicle was before and after the tow very professionally done. read more

This Tow company is predatory and has been verified a "towing bandit". They are networked with Daly City PD, but prey on cars with the intention of moving them to their buddy's shop to rack up storage & towing fees. Once they move the car to their buddies shady auto shop, they place blame on the customer (you) in order for them and their buddies shop to get a nice payout on your car. I would stay far away from here & take your business elsewhere, they make plenty already from scamming people. read more

Was helping my son bring in a Christmas tree. Came out, car gone. Got there, they had me waiting outside a random gate in an ally. Driver comes, barley speaks English. I'm asking questions the guy behind him pretty much told it's my fault. Spelled my name wrong and when I mentioned it. He said it didn't matter. Found out they did a sweep in a whole other city - 2 weeks before Christmas. F the dudes. All ride and the ones that weren't didn't speak English well. Almost $500 when it took me longer to get to dwntwn sf then they even had my car Overpriced! read more

OMG THIS GUY SAVED MY LIFE I was stuck on 101 in 2nd to left lane when I ran out of gas in RUSH HOUR. Cars were honking, my hands were shaking, I was a deer in the headlights. I put the pedal to the metal but did you know, when you're out of gas, the car goes BACKWARDS in drive mode?? AAA estimated 1.5 hr, CHP was nowhere in sight. Just when I'm about to pass out from fright, this ANGEL in a tow truck swerves in front of my car like a prince in a shining blue chariot and hauls my ass out of the death zone. Have you ever had to be outside of your car on 101 with cars whizzing by on both sides?? I couldn't have done it without this angel's guidance. Someone bring this man an ice cream cone!! read more

They target your car specifically even if you have a parking passes and right the dumbest reasons just for you to pay 800 to get your car back absolute worst company I've ever seen in my life they scam you so you can pay them tons of money it's delusional I can see why it's hated and has low stars they need to resign and leave read more

Towed my car illegally. Quoted me one price over the phone. I get the car and they try to get another $100 from me. read more

Ryan doesn't know what he's doing and is too lazy to dispatch a driver. For 9 years, the towing policy has always been the same. On Thanksgiving, I called Bluewater twice, Ryan had so much attitude from the beginning. It's not my fault he has to work there. He was rude and dismissive and lazy. He claimed he was busy and would dispatch a tow truck in an hour. No one ever came. I called again. This time, Ryan was more argumentative and said it would be 2 hours. I waited outside past midnight. No one ever came. I waited 5 hours. I called again and he didn't even answer the phone. Bluewater has a contract with the property. We are required to call them 24/7. There are signs on the property. Ryan claims he doesn't have to dispatch any tows for no reason at all. This is all due to pure laziness and a bad attitude. If you get the woman/manager on the phone, you might get a tow. If you call Bluewater and get Ryan, you are SOL. read more

This guy started towing my parents car when they literally just parked less than 2minutes ago just to unload heavy groceries. Mind they are senior citizens, they won't stay long in that parking space. It is acknowledged that it was wrong but the towing guy claims he "waited" but no one was around for a while which is false accusation. My Father was going down the stairs and up the entire time. There is no way he "waited" just for 1sec and started "doing his job". This was there first time yet, people at night gets away with no towing that parks in the redline for 24hrs is beyond crazy. Makes you wonder if this drivers even bringing back the money to their office or they're stealing it for themselves! Just bunch of liars, money hungers even for elderly people!! read more

Blue Water - Towing Near Me - San Francisco, California

Never use this tow service, Jan 13, 4PM 2024 rainy day, at the intersection of Lippard and Bosworth streets. Tow truck with car in tow driving Eastbound blew right through the stop sign. I can tell his passenger was shocked as I looked right at him as he drove by. How far did he get, less than a half a block due to backed up traffic. Safety compromised as his lights were off, mandatory when using wiper blades. Want to get into another accident after just having gotten into one, call Blue Water! read more

The service and the people who work there are insulting. The Duniesty guy who works there was the worst. I asked a question, and he began yelling at me when I told him that wasn't the question I asked. I asked for a supervisor, and he stated he was the only one who could help me. I didn't leave because I needed my car; otherwise, I would have left; that's how rude he was. I asked for his name and supervisor's name, and he refused to write it down, stating I could write it down or call the 1800 to find out. Horrible customer service. They want their money and can care less what people think about their customer service read more

Just called to have the blue spaces in my apartment cleared of cars without placards or accessible plates. There are 3 cars illegally parked in those spaces, and people who need them are not able to use them. The dispatcher told me no, she would not send someone out until after midnight. That is completely unacceptable. Shame on her! She needs to be talked to about that! read more

After AAA (of which I am a member) refused to help me, Blue Water towing, the owner, Nelson Chicas, and his always smiling employee, helped me out of a very difficult situation. I mistakenly went too far in the sand at the beach with my RAV4, and I was very, very stuck. They diligently and methodically worked for over 2 hours to get me out. They did it with such expertise, positivity, and kindness. It was freezing and invited me to sit in their truck which had the heat running while I waited. I will never forget their kindness, and when the bill came, their incredible generosity. I definitely pay it forward. Thank you from the bottom of my heart! read more

The individual attempted to tow my car illegally and fled the scene when I confronted them. Despite my efforts to address the situation, they left without resolving the issue. read more

I had just got into an accident and I called a few towing services near the location of the vehicle. All the towing services were extremely high but not only did Blue Water Towing give me the best price, they had the fastest response time. They were able to get to me in less that 15min. The driver that picked me up was Luis. He was so quick and efficient. He had me on the road in just a few minutes. I'm not sure why their rating is so low, but from my experience, if you are able to get Luis as the driver, I cannot imagine you will not have a great experience. Thank you for making a difficult time much easier to get through. read more

Such amazing experiences with this company!! The drivers are very knowledgeable and reliable! The dispatchers are very helpful as well, and not to mention friendly. One driver Angel P who used to work there was heaven sent. Such a great knowledge of cars and the towing process didn't have any problems explaining anything. The other drivers I've came in contact with are also great. read more

If your on the other side of the spectrum they will tow your car without any police action or tickets, just random when they feel like it to make some bucks! Ruthless! read more

Friendly and professional. Came sooner than what was indicated on AAA app. "Psalm23" !!! read more

Blue Water - Towing Near Me - San Francisco, California

how the hell its says open 24hrs but when you call them for towing a car they will say "oh we dont have anyone right now" like it 7am and you guys dont have anyone???.. then its not open 24hrs.. not only that but the dispatchers are so rude and not professional. i mean if you dont like your job then go find another one.. pendeja read more

I had my car towed there after it was found by DCPD after it was stolen in SF out of a garage. I couldn't pick it up because my work schedule started before they opened, and ended after they closed, and they are closed on weekends. So when I finally had some free time, I went there to check the condition of the car. It was still drivable, even though only a few things were taken. I asked how much it would cost to get it back, and was told $610 (with $70 added each day it was left there). I asked about a payment plan, they said no. Since I didn't have that much on me, I asked how much just to take my belongings out and to leave it, and they said $300. Reluctantly, I paid the $300 (which still sucks because I'm paying $300 just to get MY stuff out of MY car that was STOLEN!) After I posted what happened on my Facebook page, some friends offered to pay the extra money to get the car back. I called and left a message if it were possible to pay the difference to do so. They never called back, so when I called back the next day, they said three hours after I left, they sold the car to a guy for $150 just for the parts! So a guy buys MY car for HALF of what I paid just three hours prior just to get my personal belongings?! Shady. Interesting that they're located by a car lot.. Hmmm. read more

My insurance called this company to assist me with towing my car and they accepted the tow but never showed up. When the insurance agent called the company to inquire where they were and an updated ETA, the dispatcher hung up on the agent. UNPROFESSIONAL. I called to verify and the woman on the phone at Blue Water Towing was RUDE and hung up on me. What an awful company. read more

We got our car tire stuck in a ditch at a sunset circle, called AAA and was told that it would be up to two hours (because of a down system) for a truck to pull us out. While we were waiting an angel in a blue water tow truck pulled into the parking lot by pure coincidence and was our absolute hero. I regret not getting the gentlemans name but he rescued us! A total professional with the best customer service ever! read more

Had to sit and watch my Mercedes getting pound by Daly City Police Department Of course that has nothing to do with them but the fact that they told my rear wheel drive car lifting only the front wheels was painful to watch not to mention the horrible customer service once I went to pick up my car half an hour later less than a mile away $300+ I asked the guy how come they only lifted the front wheels he said it's not necessary to lift the back wheels for a short distance if you get the opportunity to choose your tow company find one that doesn't work with the city read more

DANGEROUS EMPLOYEE ALERT! I was driving south on the 101 freeway today (04/06/15) when one of your flatbed tow trucks, Cal License Plate #54357D1, was weaving in and out of traffic between Holly and Whipple just after 6pm. Once he got to Whipple he proceeded to drive by himself in the carpool lane at speeds nearly hitting 80 mph dangerously tailgaiting cars. With the license plate provided you should be able to tell who was driving your truck. This is not a person you want driving around representing your company! Unsafe and not cool! read more

Saturday, 1:00PM. Customer reps: Rachel (phone); Tony (in person). Quickie: - Terrible customer service Spoke with Rachel on the phone to verify cost for their towing services. We were told one price and when we arrived on site, we discovered additional charges. The representative, Tony, that led us to the vehicle lacked the ostentatious professionalism or courtesy. He was impatient, rude, and didn't know much about their own protocols as he constantly asked his colleague on how to proceed. And then...? Insufficient knowledge on how their own company operates. Poor customer service. Hope your vehicle doesn't end up here! read more

NEVER HAVE DEAL with this fucking piece of shit Blue Water towing "service"!! My car was towed from the red line, yeah.. this is my fault and I had paid for that. But when I came to pick up my vehicle, there were couple damages under driver door, dents and good number of scratches around the car. Naturally, I contacted to office and told them about this problem. Nelson Chicas (probably is manager), who was speaking with me, said that he didn't tow my car, but he asserted they didn't do damages anyway (then how does he can be so confident about that???..) and was trying to make a fool of me. Even when I asked the photos of my car (which they have to always do before to move any car) he said that They never do that.... It explains everything!!! SO I HATE YOU FUCKING ASSHOLE !!!! read more

Only if we could all run a scam like these assholes! Sucking people dry after being parked illegally for less than 2 hours by accident as well. It would be nice to get a warning before towing a car and then not notifying the person of where the car is after calling Daly City PD of course! Then having to go down to Daly City to pay some sort of bullshit release! Thanks for taking my hard earned money! I wouldn't use this place if my car was on fire and I was in the vehicle on the side of the road somewhere. read more

Raul Gonzalez from blue water towing was awesome! My son's BMW broke down at 24hr. fitness on Ocean Ave. .. it was 1:30 am!!! He has there in less then 30 mins!!! He has excellent driving skills. He was also friendly and super nice. Thank you Raul! read more

My most recent experience with BlueWater was decent. My engine died in a high traffic area, and Nelson came and helped me get my car to a mechanic. Let me get on a little soap box for a second, though: ANY time you have to get your car towed, its going to be for some unpleasant reason. When something that should work, doesn't - or when something that you parked somewhere gets moved by someone else, you're going to be upset. I think that's just a fact. It's my hope that people who review towing companies review the service they received from that company, and really try not let the situation that made the towing necessary cloud the review. read more

God help you if you get towed by these scammers. Not only do they charge a horrendous towing fee of $190, but they charge $50/day for "storage". I was charged for 6 days storage, even when I arrived on the 6th day before they opened at 8am to get my car. The fellow said they don't charge by 24 hour periods or something, and snickered as he took my credit card. Amazingly, these folks are still BBB-certified. Lesson: Do NOT park your car more than 72 hours on a residential street. Towing companies like these slimeballs will get their cut, believe me. read more

My driver, Jaime was fantastic. He was able to get my poor car across town in rush hour traffic and unload her at my mechanics which is located in a small alley. The drive was challenging and off loading in such a small and traffic-y spot was tough but he was calm and friendly the whole time and made me feel safe. read more

I cannot comment on auto service, but my van was towed here, I feel the charges is crazy expensive and unfair. I have no issues with the employees or owner here, they're just doing their job, but I am kind of upset of the charges, $550 for 1 mile tow and 2 days storage. read more

These guys saved us from what was one of the worst nights I ever had. Having had two tires blowen on the driver side, we sat for 2 hours waiting for decent service. Luckily our insurance company told me that they would cover all the costs of towing all the way to my house and over 50 miles. Blue water saved us after another company came (after 2 hours wait) and tried to get me to pay for thier labor and $10 for every mile that thier driver had to drive to get to my vehicle. Once I refused the driver tried to pick a fight. The driver of blue water however, was very nice and inteligent he did his job professionally and did not asked for a tip or any extra fees. I highly recommand thier services! read more

THE BAD (AAA): After waiting way past the 45 minute wait promised by AAA for local roadside service for a flat tire and calling several times for updates, they re-routed my distress call to Blue Water Towing and Auto Service. THE GOOD (Blue Water): While they were not close to my location at all, their expert car technician, Mario B, came to the rescue well within their second promised time. Mario was very sympathetic about my long wait and quickly got to work replacing the flat with my spare tire that came with my used car with my initial purchase. Turned out the spare was flat as well from sitting in my trunk so long. Thankfully, Mario followed me to a gas station to help me fill the tire, but that station's air pump was out of service. He THEN followed me to a second station and personally properly filled the spare for me. Thank you Mario B! read more

Luis Hermosillo was very professional ,caring and had good knowledge about towing cars will recommend him to anyone who needs quick tow !!!!! read more

I got stuck down in South San Francisco, Ca. on Friday 02/08/08 at about 545pm. The problem was i noticed smoke coming from under the hood meaning something was hot or burning. So i decided to take a look and noticed that fluid was coming from somewhere under the distributor cap. I didn't want to take a chance so i decided to get the car towed. I immediately called BlueWater Towing based on my previous experience. The dispatcher said that she would get someone out within 30 mins. While i was waiting, i made several calls to get food ordered for the next day's party. After i finished, it was 30 mins later and i called BlueWater back for an ETA. Dispatcher said driver was in the neighborhood just give him a few mins and he'll be there. Everything up to this point was pretty much almost 5 stars but after what i am about to tell you just about dropped it down to 2 stars. After the driver hooked up my car to the tow truck, he got in the truck and got on the phone. Hell, the customer (being me) has his poor car stuck on the road and here the guy is talking on the phone. Who he was talking to was really not my business but to be professional, i believe he shouldn't just leave the customer "hanging" sitting in the passenger side. He could have waited until he dropped my car at my place before going on the phone. Not professional at all. Use BlueWater if you need a tow. It's up to you. You have been warned... read more

Rude and unprofessional drivers. I would never give a business like this any of my money. I can't believe they are AAA approved. I will be calling AAA to file a complaint as well. read more

Driver was unprofessional and disrespectful. Threw a fit when asked to move car to correct location because it was blocking entrance. Driver said "or what" never use this company if you want good service, joke employee . Call whoever you want. Was his response. read more

AAA sent this company to tow my car and the driver was courteous, professional and took care of the whole process very quickly. Highly recommended. read more