I could not be happier with the service we received today from Bluey Plumbing and lead plumber, Sufian. Late last night, our boiler unit that serves as a tankless water heater and heater for the heating in our radiant heating system stopped working. Things like this always seem to happen to us on a Friday night, so I was stressed when I woke up this morning. I called around to a few different plumbers that had a much larger number of reviews than Bluey, but none of them even picked up the phone on Saturday morning. They all say 24/7. Only a nice lady from Bluey actually answered the phone...an actual human at 9 am on a Saturday...not a robot...not voicemail. Amazingly, she put me on hold for maybe 45 seconds and then said a technician could be at our house within about an hour.
Sofian came to the door exactly one hour later. He was dressed in uniform, which itself was a good first impression. He was immediately pleasant and professional. We walked together to the unit (which is in an outside enclosure) and he quickly identified the problem(s), all of which stem from a rat having made the unit's internals a "rat palace" for what appears to be months on end. The rat was "at home", unfortunately, so Sofian had to first figure out how to (humanely) evict the rat and get rid of all the nest(s). He did this with good humor despite the fact that this isn't in his job description, per se. I could tell that Sofian is both competent and good-hearted.
Once the rat was ousted, Sofian and his supervisor very quickly diagnosed multiple specific repairs that were needed to get my family's hot water back online. At each step in the process, Sofian brought me back to the unit to point out exactly what was broken and explained clearly what repair was required. Moreover, he explained his recommendation for additional work that he could perform to prevent this from happening again. At no point in the experience today did I feel pressured to pay for "additional work". Sofian simply provided clear explanations about what was minimally required to get the unit back online TODAY, and he explained what optional work could be done that would maintain the boiler unit itself and also augment the enclosure to prevent this from happening in the future.
My family and I could not be happier with the service we received today from Sofian and the entire Bluey Plumbing team. From first call to solution was less than 4 hours...on a Saturday. Mind-blowing. Sofian is now "my guy".
Paul C
Portola Valley read more