Contacted Oro about a low pressure issue with my kitchen faucet and they came out and fixed it with Lin 24 hours. Couldn't have been happier with our plumber Edgar... he was polite, knowledgeable and extremely efficient with his work! I'll be calling Oro for my future plumbing needs read more

He was prompt and knowledgeable. He took the the to explain the problem & the repair process. He was very patient in helping me to understand the entire situation. He was a 10 out of 10 read more

I had a great experience with Oro Pro Plumbing. I called the company and told them my faucet issue. I provided pictures showing the faucet, paperwork, and a video of the leaking faucet. The service call was not scheduled until Oro Pro had the parts needed for repair on hand. Chris Bautista arrived in the time window provided. Chris had the parts needed for the repair. The faucet was repaired, tested and completed in a professional manner. Chris and the company were a pleasure to deal with read more

I used Oro Pro a couple of times to clear and repair sewer line, change sewer lines in crawl space in a rental. They provided excellent service at a reasonable price. Their front office is very communicative in explaining and coordinating work. I appreciated their full service attitude. read more

Great Customer service, rare nowadays. The work was done efficiently, at a fair price. read more

Great service with fixing my kitchen sink drain that rotted away. Thanks Pedro, bladimir and Josh, really did a great job and fast service!!

Excellent, prompt service. Always very professional. I appreciate that they always describe the work to be done with a price estimate ahead of time. read more

We were very pleased with the work done by Bladmir and Manuel in the installation of our water heater. They knew what they were doing and were very personable as well. And they even swept out the garage afterwards as part of their cleanup activities. We noticed the water heater had a bad dent in the lower bottom and Bladmir was right on the phone with the company to arrange for a replacement which was brought out shortly thereafter. We were really glad they had duplicate models in the warehouse and could still complete the project in the same day. read more

We were very happy with the entire service. We got a quick appointment and we liked the technicians. Our issue was fully resolved and very quickly as they were experienced. read more

Once again, exceptional service from Oro Pro. One thing Chris is going to do is be thorough and find the problem. We had a leak at our office, and Chris was able to find it, fix it, and showed me what the issue was. I am always satisfied with his work and attention to details. read more

We have a Navian in-line water heater that has a recirculation issue, which is either the check valve or the recirc pump. They claimed they were factory trained, but gave us a bid for $750 to do a flush and diagnosis and then would give us a quote for any other work. They did not give me a bid for what I requested. Then charged me $70 for coming out, and not giving me a bid for what I wanted...useless. They DO NOT KNOW WHAT THEY ARE DOING WITH A NAVIAN. read more

We had a clogged sewer line that suddenly appeared. We had one plumber tell us us would cost $8,000 to repair the damage (and his diagnosis for the problem was completely incorrect). I called Oro Pro and they came to the house and we chose them for the repair. They found the culprit (a large flapper had become dislodged and was stuck in the line) and they repaired the damage. Joe and Joshua were on time, very efficient and kept us aware of the progress of the repair. These guys were super professional and they insisted on a complete cleanup after the job was done. Total repair was $5,000 and it was well worth the cost considering the great service and correct diagnosis of the problem. read more

I had a number of jobs around the house to be done, including the installation of a new toilet and the rerouting of drainage from my tankless water heater. Their plumber, Chris, did a great job on everything. It was easy to work with Oro Pro to provide photos of what needed to be done and to get an estimate for the work. I'd definitely recommend them to others. read more

The technicians from OroPro Plumbing were all around excellent! Joshua and his co-worker (sorry, did not get his name correctly) knew exactly what to do with a complicated problem, had the equipment with them and promptly fixed it. They were very professional, explained what they had to do and sent me the specs of the job in a flash! Thanks. Highly recommend. read more

This outfit should be called "Incompetent Rip off Pro". Charged $490 for a drip shower cartridge change. The hot water doesn't come on. Asked them to fix it, they said there is no warranty on their work. What? They made the situation worse than before and they won't fix it. They wanted to charge again to come out...but said no guarantee they can fix it. I watched Youtube, it is simply dialing the little plastic restrictor. Wow, they are supposed to be plumbing experts and couldn't even tell me if they can fix it. Instead of making customer happy for repeat business and word of mouth promotion, the manager is a one-and-done used car salesman. I had an excellent handiman I used for 10 years, unforunately he moved away, he had so much business from me promoting him to all my neighbors thru our neighborhood email group practically work full time just in our neighborhood. This Rip Off Pro outfit doesn't understand that, I will send an email to the neighbohood group to make sure no one would use this Rip off outfit. read more

This is our third service Oro Pro Plumbing. Today they replaced our water heater. Jorge as always was very friendly and professional. Oro Pro Plumbing is top-notch, quick to respond and most importantly transparent and honest about their pricing and what needs to be done. Thanks again! read more

Oro Pro Plumbing - Water Heater - Plumbing Near Me - Redwood City, California

Oro Pro replaced our pipes and updated a gas line. They were really professional. Quick to respond and complete the work. Very good communication throughout the process. read more

I was very happy with the service of Chris Bautista. He did an annual maintenance on our water heater and replaced a corroded gas line to our range. Both were done quickly, neatly, and well (we have hot water and gas on our range). At the end, the furnace was not getting gas. Chris tried to fix this, including a trip to our attic, but it is out of his expertise. The office did give me a discount to pay part of having to call an HVAC person. read more

I had a somewhat constrained and complicated repiping job. Oro Pro did an excellent job and were flexible in accommodating some of my issues (it was hard for me to find a tile guy to repair the backsplash in the kitchen). The timing was good, the people were good and amenable to simple requests. I would recommend them for major jobs. read more

If there was a 0 this business would get it. Firstly the apparent owner quoted me 165 to have someone dispatched for a sump pump issue in our garage that would include diagnosing the issue before going forward. Fairly standard with home services including plumbing. Upon draining the excess water required to access the pump the technician onsite said it's 500-750 to diagnose the pump per the business owner. I said that's not what I was told and why wouldn't you say that at outset. I of course said that's outrageous cause I've had this work done before so if that's what it is forget it. Suddenly I get a call after they leave from what I presume is the owner. This is where 1 star goes to 0. We argued a bit but it became pointless as clearly he had a different view that he would decide on diagnostics upon arrival so I just said no point talking further. Then he used vulgar language and called me a fucking faggot amongst other choice words. I was shocked to hear not only a business would use this language but the owner themselves. read more

Took 2 visits for completion of broken bathtub cartilage. 1st visit left me without a bathtub or shower with dripping water that cost me hundreds of gallons. Was about 1 month before they were able to return and fix it for real. Blaming their supplier the unavailable part. Had to show them I can get my hansgrohe cartridge with 1 inquiry before they responded. Total cost $360 first visit 2nd visit $700 Part if I ordered online was $180 No shower available for 1 month Does this sound good to you? read more

The guys fixed my pipes! Huzzah! The best part was how quickly they came out. I took my first shower upstairs today since the fix, and it's no longer raining in the kitchen. YAY! Thanks so much! read more

I had a poor experience with this plumbing company. I called them to diagnose an issue with my Navien tankless water heater. They quoted me a range of $220 to $650 for the diagnostic, which seemed fair depending on the complexity or time spent. Unfortunately, that was where the fairness ended. The plumber arrived and spent most of the diagnostic time on the phone with Navien's technical support--over an hour, as they don't deal directly with customers. To my shock, they charged me $620 for this! When I asked to speak with the owner, he simply said they quoted a range, and since the plumber spent 1 hour 30 mins, the charge would be $650, though he "generously" reduced it by $30. The plumber was at the house for 15 mins more since we were waiting to talk to the owner. The owner justified the price by claiming it was for specialized Navien knowledge. But if they truly had specialized knowledge, why did they need to rely on tech support to diagnose the issue? I requested a cost breakdown, and they couldn't provide any details. Given that typical plumbers charge around $175-$225 per hour, this was ridiculously overpriced, especially since they didn't even fix the issue! With their outrageous prices and complete lack of transparency, I absolutely would not recommend hiring them. Save your time and money, and look elsewhere. read more

We had a gas leak emergency late in the day. The company was able to schedule a plumber the next morning. I had a great experience working with Chris, who gave good explanation of the investigation and list of options. What impressed me the most, is that Chris was willing to work with me and try an alternative option I preferred, and it worked out. This is true professionalism compared to my other experiences, where many contractors will stick to their own option. read more

Chris Bautista from Oro Pro plumbing was a lifesaver! He came to our rescue the same day at 9:30 PM at night, a couple of hours after we phoned in our emergency (see photo attached). Chris was very knowledgeable, attentive, and professional -- he took great care to contain what could've been a very messy situation and was gentle with our delicate homes (the building was constructed in the early 1900s). He was very helpful and efficient and answered all of my and my neighbors questions as well. Thank you, Chris, for all that you do! read more

Oro Pro Plumbing - Ominous water bubble that was dripping over our toilet - Plumbing Near Me - Redwood City, California

A few weeks ago, I tried unscrewing an old garden hose from my front yard faucet, only to have a pretty fast-flowing leak emerge from underground. California Water Service (CalWater), the regional utility, was able to quickly come over and temporarily bypass the water from the street meter to my house via the water hose faucet. The CalWater guy told me I could keep the temporary hose for a couple weeks, and to take my time in finding a good plumber. I set about looking through both Thumbtack and Yelp to find several and get quotes. The worst quote was from a guy who showed up with his partner & told me it'd take at least a couple weeks to get the work done while he charged me $280/hr for the privilege. No thanks! The best, obviously, was Oro Pro! Though they did charge me a nominal fee to come out and do the estimate, they also had the fairest price with the best plan and timetable. They had the ground dug up and the new pipe installed in LESS than two days! :-D What took the most time, however (& naturally!) was for the city/county to come out and approve the work. Immediately afterward, however, Oro Pro finished up quickly & professionally. A *huge* shout-out to the entire crew for their immensely professional work and for keeping me updated in real-time on their progress! I'm going to use Oro Pro from here on out for all my plumbing needs. read more

Beware their pricing. After paying the $240 first visit fee, I was given an estimate for $1200 to fix a leaky tub drain. I asked for them to break down the $1200 amount - how long to fix, how much for parts. The technician (very nice, BTW) said they don't do that. Got on the phone with the manager and he told me they "don't do business that way." He promised to get back to me with at least a list of the parts they were going to put in. Never did. I've never worked with a contractor (electrical, plumbing, tiling. etc.) that didn't show me how much the materials cost (usually they give you the receipt). Makes me feel they have something to hide and are taking advantage. read more

I had an emergency in my master bath faucet where the valve broke and it would not turn off. I called Oro Pro and they sent out a repair person the first thing in the morning. They charge a fee to show up at your property, which I agreed to. They looked at the project and it required unscrewing the old valve and replacing it with a new one. They quoted me ~$1200 to install some additional shut off valves that would help "ease maintenance" so you wouldn't need to turn off the main water to do this repair in addition to $250 for the actual valve replacement. I turned down the project to install the valves because it was just ridiculous and completely unnecessary. Turning off the main water takes like 5 seconds. The plumber confirmed that they will be attempting repair of the valve only and I agreed to $250 quote. About 30 minutes later I get a call from their main office telling me that they want to increase the price of the project to $300. I almost fell off my chair. Apparently, since I turned down the larger project that was completely unnecessary they now feel uncomfortable doing the valve repair for $250 and they want to charge me $300. I told them that we already agreed on the project price and this is both bad business and frankly illegal in CA to raise the price AFTER the quote is already provided. I told them that they are taking advantage of me since I have an emergency and that this is bad business. I agreed to pay $300. I was away for the actual repair and my wife was home. When I get home, I realize the tech has already left. They did not have the right part on hand and had to work with their warehouse to find the valve. The tech demanded the check and took the money though. (This was a big mistake on my part.) I was expecting a followup since they knew this was an emergency. Later in the day, I call the main office to check the status. They said that it was too late and the warehouse was closed ‍ I had a planned vacation after this, so I was out of town for a few weeks. I had to shut off water to the house and leave it. While I was out, there were no followups, no calls. I called again after I got back. The status was the same. "We need to followup with the warehouse". I guess since they took the money there was no need to do anything at this point. The job was done as far as they were concerned. Before going on vacation, I went online and bought the valve. It was $20. I am not a plumber by a long shot, but I found this exact compatible valve in about 15 minutes of research. I just had to measure the diameter of my current valve to make sure it matched. It was delivered in two days and when I got home from vacation it took me exactly 2 minutes to unscrew the old one and put the new one in. There goes a lesson. Do not use these guys for your work. read more

BEWARE of this service! And the owner @Jonathan. If your job is complex, they have the tendency to slowly keep increasing the scope of the job and keep quoting higher prices till you accept their high prices or lose the money that you already spent. My house had an issue with a gas leak. They quoted me as follows: 1) $69 to come visit the house 2) $350 to detect the leak. It was already known through PGE that there was a leak, but they said that for $350 we will arrive and detect where the leaks are. That sounds fair so far! 3) Now, after detecting the leaks, they quoted me a price of $2900 to fix the leaks. After ORO technicians left, other services visited the place for free, checked the damage and quoted a price way less get the complete job done. So naturally I am going to use the other service to complete the job. So at this point, I pretty much lose the $350 that I paid. Overall, the service was good -- they were punctual and did the detection job (which was sort of already known that there is a leak). But I feel there is a gray area that they manipulated to extract more money out of me. BEWARE OF THIS SUBTLE MANIPULATION! Is it the COVID situation that makes you exploit people like this, @Jonathan? We had a conflict about this and it is likely that the owner will present his strawman argument in the response. read more

Oro Pro Plumbing - Plumbing Near Me - Redwood City, California

These guys are wonderful. Very reliable and honest. They do great work, clean up after themselves too. They definitely work hard to get a job done and they communicated with me the entire time since I'm not local. They're always great with explaining and take pics and videos for me too. Definitely a repeat customer because of these things. read more

Oro Pro were great. They heard what I was asking for the first time and gave a rough bid accordingly (three other companies did not get that part right).They had automation that let me know their plumber was about to arrive that sent a picture, name, contact, and that he was a foodie. Jonotan was professional, courteous, and knowledgeable as to what needed to be done to permit my job. He answered my questions and pointed out thinks that heeded to be done. He sent a proposal when he said he would and followed up with me the next day. His bid was a few hundred dollars over. He let me know I should've contacted him read more

The guys from Oro plumbing are professional and easy to work with. My work was done smoothly, they showed up on time and they kept my house clean. I got a sense of comfort working with the crew. They knew what they were doing and explained it to me. I was happy with the final product; the wall looks fabulous. read more

Oro Pro Plumbing - This is what the wall looked like - Plumbing Near Me - Redwood City, California

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My hot water was barely coming out in the upstairs bathroom. I had gotten two quotes previously, both wanted to cut through the shower wall and redo plumbing. A shower just put in 3 years previous. I didn't want to cut! Oro Pro came by my home. They took out the valve. Removed a cartridge from the valve. Adjusted the hot limit stop so hot water could flow. Cleaned it out and put it back in. Hot water flowed. It was fixed. No cutting up my shower, no huge fee. They were honest, helpful and fair! I will use them again. read more

Eduardo Reyes was very professional, explained what needed to be done, and finished the repairs to our toilets properly. We were pleased with the work performed. read more

Chris is very patience, attentive and knowledgeable in what he does. I couldn't be more pleased with his work.

My second time calling Oro Pro plumbing services on a short notice. This time I needed to snake the kitchen sink drain b/c the water was standing still and turning on garbage disposal was not letting it down. The Oro Plumber has cleaned the pipes and connections thoroughly and restored the water drain to a better state than before. Thanks again for quick response and great job! read more

Oro Pro Plumbing - Plumbing Near Me - Redwood City, California

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On the upside, Enrique was very professional and pleasant. He was quite thorough. On the downside, the head of the snake that was used to snake the pipes broke off, causing a bigger problem a few days later. And to top it off, Oro Pro charged ME extra for the cost of the head of the snake!! Fortunately a few days later I called another company which was able to solve the core problem and fish out the snake head that was stuck in the pipes. Oh and they charged 1/3 of what Oro Pro charged. Again, no insult to Enrique as he was quite good. But, after hearing how shocked the competitor was that Oro Pro charged me extra for the snakehead, I felt like a sucker, and realized that Oro Pro's equipment may have been faulty (no evident reason that it should have broken off) and made a questionable choice in charging me extra for the part that cracked off their equipment. read more

We've had used Oro Pro Plumbing in the past since they are only few blocks from our building. I personally dealt with the technician Chris yesterday who came to snake our hand sink that had been clogged for few days. Chris assessed the issue, explained me what needed to be done and gave me a very affordable estimate almost immediately before he worked on it. From the phone call to schedule service for the same day, the technician showing up to our facility and the time it took him to fix the problem was simply done in a very professional and timely manner. Highly recommend them! Thanks Chris for your help! read more

I got their info from my last landlady who always vetted her service well. They haven't disappointed. They are quick to respond, available for appointments, on time, efficient and respectful of our space. They suggest ways to save money and always provide detailed estimates. I've had work done on two sinks and our washer and will continue to use them. read more

We had to get a 35ft cast iron sewer line replaced, and the people at Oro Pro could not have left us feeling better about going through them to do the work. The owner, Jonatan, is passionate about his business and has been able to put together a legitimate plumbing service to the Bay Area with more than fair prices, and a professional crew. This sewer line was taken out and replaced in matter of hours, and after calling several other plumbing companies, Oro Pro's quote with the warranty was the best deal. I would not hesitate to recommend these folks for any plumbing job. Thanks again Oro Pro for the fine work!! read more

Oro Pro Plumbing - This was the before. You can't see it clearly but these pipes had plenty of corrosion and slight leaks - Plumbing Near Me - Redwood City, California

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