Company was not careful with packing items, threw items in boxes with no wrapping to protect them,…read morejust tossed my dogs ashes in a box like they were nothing. Upon delivery, many items were molded, broken, scratched, including family heirlooms! 81 items from our shipment are missing!!! I'm missing my entire king bedroom set, another bedroom set, furniture that belonged to my deceased dad, my daughters jewelry box, clothes, shoes, boxes full of other items, military lithos and gifts, etc. WORST company ever!!

We were assigned this company during our PCS move (military). They were the absolute worst company…read moreI've had the displeasure of working with. They couldn't complete the packing in the allotted time because they didn't bring enough people or have a big enough truck. They came back on day 3 at 7pm and did not finish until midnight! When they finished no one had my paperwork and I was told they'd bring me the paperwork the next day (my daughter's 4th birthday). NO ONE SHOWED UP! No one answered my calls or texts. My 3 children (ages 7 and below) and I spent the day sitting in an empty house WAITING. I was supposed to leave the day before and delayed my departure so they could finish packing only for them to ask me to stay an additional day because they had no paperwork. The delay costed me 2 additional nights in a hotel. I had to leave the state with no proof that they had my entire household goods. I never got my paperwork. When they delivered my household items I was missing a SOFA, 16FT LADDER, QUEEN BOXSPRING and more! How do you lose such large items?!?! I had several broken items including my washer and dryer completely dented in. I also had someone else's items mixed in with mine (so someone else suffered a loss). RUN from this company! The military needs to ban them from getting contracts to move soldiers.

Terrible! DO NOT USE!!!! If I could rate zero stars I would…read more. Arrived Late, Left early, most not packed. They reeked of smoke. REFUSED TO DO PROPER INVENTORY. LIED TO MILITARY INSPECTOR. Horrible experience. I fully expect to have nothing when delivery takes place.

Russell & Camilla led the team that packed our home and loaded everything into the moving truck did…read morea phenomenal job. I couldn't have possibly enjoyed this experience anymore than I have. The movers were extremely professional, efficient, and took great care of our assets like they were their own. I enjoyed our conversations with Russell and Camilla throughout the day and having lunch together. It was great getting to know everyone on our moving team, making jokes, and I wish them all the best in the future. I have moved a few times and I can ensure you'll not be disappointed with this specific team as they're the best I've experienced. ~Daniel Wingler

I will say that I enjoyed the company and trusted the two guys that came to move my one bedroom…read morecondo into a storage unit. They were personable and very efficient. My drop of one star comes from the estimate. I have never once in my life received an accurate moving quote, so I should've known better- but I over estimated how many boxes I had and I truthfully didn't have a ton of furniture, so I really thought (as did the person providing my quote) we could do it in 4 hours with 2 guys. Not a chance. and this was INCLUDED with me helping a ton. I pushed carts, I carried shit... I was actively working alongside them. It ended up being fine, but I really think I would give 5 stars on demand to any company that could actually provide an accurate quote. It's never once happened and I've moved a LOT. I also think the company needs to better be able to advise when the crew is coming- especially when you're the first move of the day (I asked). However, the two guys worked their butts off. They very neatly stacked and organized my stuff in the unit. They were "yes ma'am" and all and really just nice, hardworking men. I appreciated that after some real disasters in the past with 2 Men and a Truck (never again) and Metro Delivery Group (also never again) and JK movers (unless you want to pay triple for no apparent reason!). All in all, it was a very decent experience, when moving sucks anyway. I will 100% use them again- and just ask for a more realistic quote.

when I made the move appt for the grandfather clock intake person did not tell me they don't move…read moreclocks so assumed all good. when the clock was moved the pendulum could not be reattached and had to call service tech and praying the clock can be saved. if you schedule a move ask them if they have crew trained enough to move certain things like an antique clock.

Very disappointing experience. We clearly told the company…read moreour move was about 1,500 lbs, yet the movers arrived with packing materials for only 600 lbs and refused to get more. As a result, many of our items were not properly packed and were left in our own boxes. The handling of baby items was unacceptable. Diapers were left completely unprotected, and a newborn sleep mat--which we were told would be wrapped--was seen on our home security camera being placed into the trunk without any wrapping. Because it's for a newborn, it became unsanitary and had to be discarded. When we raised concerns, the movers were dismissive and blamed us instead of taking responsibility. Overall, poor preparation, careless handling, and unprofessional attitude. I would not recommend this company, especially for families with young children.

We moved from DC proper to Boston last summer and our experience was very unpleasant. We have moved…read morea lot over the years due to work and this was by far our worst experience. Their communication was awful in general including their pick up time and delivery date and time. They arrived late to pick up our stuff even though we had notified them about our narrow pick up window since we were living in an apartment building. My husband was not notified that our things were arriving to Boston until the night before when he called to ask. He rushed via car from DC with our son to be in Boston on time for the delivery to only find out that they would arrive late the day after. Gathering info out of them felt like a pulling a tooth. There was no one to speak to after office hours. Their service was disorganized in general. Some of our boxes arrived crushed. In summary, I would not recommend this company to anyone.

BEWARE!!!! This company is a snake in the grass. They will lie to you and pass you on to the next…read moreemployee. When packing they will crush everything you own into there truck. If you have already scheduled with them pay extra attention when their driver asks you to sign his inventory sheet (they will be rushing you, claiming they are running late to the next pick up) the sheet will be filled with codes on all line items. The codes on every single item on my list stated that every item they load was damaged on all sides (this was BS). Days after my stuff was taken I was contacted by my moving rep asking if I would allow an extra five days for my stuff to be delivered, I said no and she explained to me that the window I was given was incorrect and the driver was actually going to be at my location 5 days after my delivery date. After many calls and complaints my stuff arrived 2 days late and as previously mentioned completely damaged.

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Excellent service. Flexible with my changing needs. Responsive…read more Had a variety of items going to different places. They got it all done correctly in record time.

I'd give zero stars if I could - absolutely horrible service. Expensive, took four times as long as…read morelast move (with less items and two hours less commute), broke multiple items and stacked to hide the broken things until they left. My walls had actual chunks taken out. Absolute nightmare.

I have been in the Army for 24 years and experience many household goods shipments; however, this…read morecrew was the most efficient, friendly and professional one I have ever encountered. Young and friendly, they quickly built trust and rapport while being clean, respectful and efficient at the same time. Thank you Angela Marquez for the help and positive experience. I will highly recommend you to friends and family.

We had a 4 day pack out done in a timely fashion 14 crates they worked timely and politely. They…read morealso worked in 100+ degree heat without complaint. They answered all of my questions and accommodated my requests. We had a great experience and would totally use this team from Arven again. Kristy, Angela, Malik, Reggie, Tay did a great job!! Thanks for a significantly less stressful move especially during covid.

Absolutely horrible movers - the military should cut their contract. The driver will push and push…read moreyou to sign the contract so they have 0 liability. WHATEVER YOU DO: Tell him to shut up and watch them like a hawk...

I could give 0 stars I would, they were tasked with storing my things while I was in Korea for a…read moreyear. I received my things upon my return and I immediately noticed shards of glass and crushed chairs. To make a long story short, I had to many items that were broken and lost. A crated granite today we received as a wedding gift was LOST, a Christmas tree LOST! They even LOST pictures that can no longer be replaced and many other items. I don't understand why the Military continues to use this company. They've also changed their name a few times to throw people off. I attached some pictures of broken items.