I think exceptional service deserves recognition, and the service I received at this Bob Evans was above and beyond what's expected. My girlfriend and I are in town for the Browns season opener and stopped in for lunch. We got our meals in a fine amount of time, but one of the sides with my meal took a little bit longer and came out once I was done. It was no big deal; I didn't make a hassle. Even without a complaint, the general manager came to apologize and we were given a free dessert. First class customer service in addition to great food. Love Bob Evans. read more

Love the coffee, and the food is good. A bit pricey, but you get what you pay for. Service is good, if a bit perfunctory. Music is too loud. I like to take my laptop and linger over breakfast, but I feel rushed there, as opposed to other places. Internet takes way to long to come up. Like 5 minutes. But I guess these are first world problems. read more

Wanted to have a nice breakfast with my family. We decided to come here. Worst choice ever. We walked in and waited to be seated. It took 5 minutes to be acknowledged. This is also after either the manager and host walked by. (Which both straightened up the menus that were right next us.) My boyfriend and I looked at each other and said loud enough, "it looks like they do not want our money today." We promptly left and went to Dennys, which if I may add, we were promptly seated and waited on. Will never go back to this location! read more

The service is typical of the area--AWFUL! The servers are too chatty and the food came out cold. not worth the long wait and time. read more

Check was given to us before asked if we wanted dessert or anything else food was very mediocre ordered a ham and swiss melt was an onion and swiss melt servers at the drink station swearing out loud by my toddler read more

me and my friends came here to eat we always go out to eat at different restaurants for breakfast so we chose bob evans. we sat down and ordered and waited an hour and a half for our food we were upset because all the people around us who came after us got their food and we still didn't:( finally we got our food and it was good then we told a manager and got our food half off so thank you bob evans manager ur the best read more

Never been to a Bob Evans so I was intrigued as I've heard good things. What a disappointment. The waitstaff did the best they could, but the hosts could care less if we were there. The food was surprisingly terrible considering it was the breakfast menu. I love cooked breakfast and have not been to a restaurant where it's bad. But this was the exception. Since I am visiting and know there's a location in my home state, I was willing to give them a second chance...until I was paying my bill. You don't have to be enthusiastic, but at least make me feel like you want me there and want me to come back. Never again. read more

I am a Bob EVANS fan. But I noticed that they are getting SKIMPY on there portions and the price of food has gradually gone up in price. B.E needs to watch this or they will skimp and we will not eat there because of the price to food ratio. Come on BOB..lol read more

What happened to this Bob Evans location? They upgraded the restaurant, but must have had no money left to hire quality staff. Stopped in early Friday, and was not greeted or acknowledged as six employees kept walking by and were busy having conversations with each other instead of taking care of customers. The food quality has taken a dive, dry eggs, hash browns, and crepes that amounted to a plate of mush. I know it's only breakfast but it can be so much better. read more

I apologize to anyone that's had a bad time here because it's honestly not always a bad restaurant from my experience I've eaten there with my husband many times and never had a problem before until now was incredible that's important when you have a great waitress but be truly honest about it I ordered a fried chicken mashed potato dinner the waitress came to me and said they're out of fried chicken literally and asked could I get some chicken oven baked I agreed that she actually brought me what looked to be a piece of chicken from a sandwich it was A really thin dry flat piece of chicken and never got my side of soup wasn't thinking so I ended up paying for it I was too frustrated trying to find something to eat by the time my husband was finished eating I finally got my food and decided it was too late Do you even enjoy it so my waitress never came back with to go plates I requested so 10 minutes later I found another server who was more than willing to help read more

Our family of five eats at Bob Evans regularly. Over the years we have seen several remodels and changes to the Bob Evans brand but we've found that we've always enjoyed the down-home atmosphere and the country style cooking. Our kids have always gotten free kids meals for their birthdays and we probably eat there about six times a year. It's not high cuisine. I have kids who love pancakes for any meal. But there are selections for everyone for lunch and dinner, good honest stick to your ribs food, great biscuits, rolls and flavored beads. We had great service today on a busy Sunday. My only complaint over the past six months or so has been that the WiFi has not worked for me at all ever. read more

A case study in systemic failure. It was obvious that systems did not function in a manor that allowed for efficient and effective delivery to Sunday breakfast crowds. A clear division between kitchen and wait staff was evident - as we sat at the bar and witnessed this first hand. This rift was clearly driven by the manager on duty who we listened to loudly bark orders at staff throughout our 20 minute wait for food. Mam, this failure is clearly on you and the management team of this location. read more

I was looking for something convenient to hotel, delicious, and a place with options. This place has all of the above. The service was good and my food was very fresh and not greasy. The amount of food I got for the price I paid was very good and I got served a lot more than expected. I ordered to go and did not have to ask for eating utensils, ketchup, or syrup. Like I said service was good. I will be returning during my trip:) read more

It's just like Dennys or Village Inn. Actually, Village Inn is a little better in my opinion. The soup was good and so was the omelette that I had, but it was just meh. It's good for a quick "diner style" eat, but nothing super tasty. read more

Had dinner with family here yesterday. They have the new broasted chicken in dark meat and white. Tried it and it was alright. Parking is difficult in the lot sometimes, the path is curved. read more

Went with my mother for a late lunch yesterday because she had a gift card. Not crowded, slow service. This irritated my mother, although much of the delay was due to the senior tables that insist that the waitress tell them every single ingredient in every dish three times. I had the cod dinner ($10.99) which was a nice sized piece of fish with a coating so hard that you had to cut it with a knife. My mother had two eggs with three slices of bacon for $6.99 which I thought was ridiculous. Didn't get bread with our meals so they boxed us up a couple of slices of banana and blueberry bread. read more

This restaurant has went down hill fast. Came in for breakfast with my wife and child, hostess looked at us like we had three heads and rolled her eyes, then she disappeared. We waited another five minutes before decided to go to another restaurant. Sadly we will not be back. read more

Restaurant was moderately busy, and I think our server was new. We waited about 20 minutes after we were seated. He was not sure of the sides and other servers noticed he was having a hard time, disappointed that they don't work as a team to make a better experience for the customers. From the time we were seated until the time we payed the bill it took over an hour and that was ordering, waiting for the food, waiting for the check. read more

We came to this bob Evans the other day and it was by far the worst experience we've had. We got seated immediately, but it went downhill from there. After we all sat down, we waited at least 15 minutes for the waitress to come over to get some sort of order. So we order our drinks and our food since we were sitting there for 15+ minutes before someone came over. The waitress left and we waited for at least 10 minutes for her to bring the drinks over. About 5 minutes later, she came back to confirm our orders (like you haven't put them in yet?!). We then got our assorted breads 10 minutes later and when we asked for more, she didn't bring any. About half an hour after ordering, we finally get our food. It was meh. The biscuits and banana bread were the best part. A long while into eating, we asked again for bread and for drink refills. We never got them. Then 10 minutes later, the waitress asked if we were still doing okay (?? We literally asked for more bread and drinks 10 minutes ago and never got them). Worst. Restaurant. Experience. Would not recommend coming here. read more

I used to have lunch here regularly five years ago. Just returned today and was horrified. The place is filthy, the carpet in the main dining are is black with grease and dirt, and you cannot see the material on the seat backs because they are black. Looks as if nothing has been cleaned for a year. I will not be back. read more

Bob Evans is a great breakfast destination if you are looking for some fresh, fast food during the week. On weekends, however, this place is crazy and you will have to wait. The hostess that is there on weekends is very nice, but she kinda goes all over the place while sitting people. We had two people and we were seated after plenty of people who walked in after us. The food is good, you can't argue that. read more

Bob Evans use to be my favorite place to eat, not now. They have new owners and have changed their brand of coffee to a brand called Cadillac. It is the worse coffee I have ever drank. They have also changed several other things including raising their prices. Their food isn't as well cooked as it use to be. I was recently offered a free meal there and I said, "No thank you." Marvin S. read more

Our meals were incorrect three times. This location has been great in the past and I am not sure if they have changed the complete staff but the food presentation was terrible and the service was worse! I did send and email to the GM and am patiently awaiting a response. We did go get take out at the next nearest location and it was great! Good job Brecksville location!!! read more

This was the best breakfast we've had while visiting Cleveland! Excellent service and food! We will be back again soon!

Worse experience I've ever had at a Bob Evans, EVER! Went there with my elderly uncle who ordered the Senior's size Pot Roast and I tried ordering the regular size Pot Roast Dinner. Their menu says you can substitute any side for the standard side which comes with the meal, so I asked to have the Mac and Cheese instead of the Mashed Potatoes. I was told that wasn't allowed, that the manager doesn't allow it unless you get the Mac and Cheese under the Pot Roast and gravy, just as the Mashed Potatoes would have come. I told them to please ask the manager to put the Mac and Cheese on the side or just forget about me eating anything; that's how silly I found this request. What about customer service and customer satisfaction? Does it seem to any of you reading this that this Bob Evans cares more about their silly rules than they do their customers satisfaction? I've never heard of anything so silly in my life. The manager told the waitress that she would allow it this one time (sounded a lot like my first grade elementary teacher). Well when they brought out our dinners, my uncle, who ordered the senior size Pot Roast had more on his plate than I did. Without any exaggeration, I had what looked like all of 4 or 5 forks of Pot Roast, and hey are charging $10.29 for the dinner. What a rip off, which I told the waitress is how I felt about it and that they could either give me more of a real portion or simply take it off my bill and not serve me anything. The result, was that I never got to eat anything at this Bob Evans, and the manager never even had the decency to come out and speak with me. I use to be a big fan of Bob Evans, but this is about the third problem I've had at the same number of Bob Evans around Cleveland, so I think they're starting to become too much or a corporate style restaurant watching every single serving size and losing complete interest in their customers satisfaction. read more

Slowest service while waitress spent time chatting with other staff. Waited 20+ minutes for our order and had to keep asking for our waitress. Ok if it was packed but only about 10 tables are seated. Will never return here. Not family friendly with young children who are hungry and waited over 45 minutes to get our food read more

Not sure if this under new management, but the service and quality of food has consistently gone down hill over the last year or so. We have been going to this Bob Evans as long as it has been here. Very sad to see the change. Tried 3 or 4 different times. Plan to go to other Bob Evans in the future and we live 3 mins from this one. read more

Awful, just awful! The food and the service. Stay away. I ordered the Brostad chicken dinner-white meat. Picture on the menus shows a wing and a breast. I got 2 wings that looked like they came from pigeons! The fries were greasy and the Mac and cheese was, blah. The potato soup was cold and tasteless. read more

Well I guess if you go to the state a restaurant is from, you should expect it to be terrible? I sat at the bar and ordered 1 egg with bacon and gravy/biscuits. Well 20 minutes goes by and i see my egg be placed on the counter......10 min later my bacon is up there. 5 min later she puts it on the same plate and brings it to me. I said i cant eat food thats been sitting there that long. The manager tried to make it better but if that is what they are willing to serve, no thanks. read more

Don't eat here, poor management and customer service! There are morons working here! Stopped here after hotel stay for Browns game. As soon as we walked in, we stood at the hostess station for a few minutes before being addressed; then the hostess said to have a seat without taking our name which was odd. After we ordered, it took 30 minutes before we got our food. The server didn't bring out our silverware until after the food came out. The food was good but could have been served hotter. The kids meal pancakes were the size of silver dollars and all three kids left hungry, so I disagree with Bob Evans' quote posted near our table: "You won't go hungry around here." The manager came around to check on us. I told him about the 30 minute wait and he said he was sorry without offering to give us a break on the bill. When we checked out, the cashier took several minutes to process our bills which was ridiculous. Finally, when one of the boys in our group ordered a chocolate chip cookie, which was on display, the cashier disappeared; couldn't figure out how to add a cookie to the bill; then said they were out of chocolate chip; and offered a peanut butter cookie. After he agreed to a peanut butter cookie, she brought out his cookie which turned out to be M&M! These people are idiots! read more

Horrible experience. It was a Sunday morning and Yes they were busy. However it was more about the indifferent and terrible attitude of the manager on duty than the place itself. My son and I sat down at the counter and were waited on in sufficient time we put order in right away as we knew what we wanted. At this point it was about 8:50 am. We knew order would take a little longer than usual due to how busy they were. We could see the screen near the grill that said average order time was about 20 minutes. The people next to us arrived 10 minutes after we did and had already got their food. At 9:30 we asked what was going on very politely and the waitress kinda knew there was an issue with the order never going in. She told us the manager was taking care of our order and it would be along shortly. 10 minutes later we had no food and manager kept ignoring us with the waitress still having to make excuses for him. He would look back at us then turn away as if he could not give a damn. Never spoke a word. Just ignored us. I put $5 down on counter for coffee and Apple juice we drank and told waitress we were tired of being ignored by the person responsible and she just looked at the manager and he threw his hands up and said to her "what do ya you want me to do?"... I told him thanks for ignoring us and we walked out. All he needed to do was walk over and say ...."look guys your order accidentally got missed and we are really sorry.. it's busy but we should not have this happen. Thanks so much for coming in and I will make sure it is up asap...just need a couple more minutes " instead he stuck his head in the sand. I remember this guy from when he was in Macedonia Bob Evans and was notorious for running and hiding when he needed to actually speak to a customer. He was a down right embarrassment to the company and it was shameful the situations he put the wait staff in. He should be fired immediately if not sooner and never be allowed in the customer service field of occupation ever again. .it would be addition by subtraction read more

Our service was okay, the food better. My family and I ordered some food, it was okay but I've had better at Bob Evans before.

So having arrived today for the first time ever my wife and I settled down to what we thought was going to be a good breakfast. After all Bob Evans is a brand name you can trust right? What we got however was not. The good things were the staff was friendly and the biscuits were good. Now that the good things have been noted the bad will follow. My wife ordered the Sunshine Skillet and upon arrival she noticed the eggs were slightly scorched and the potatoes were undercooked. I myself tried the Pot Roast Hash but the meat itself was very salty, again the potatoes were undercooked (we all know the texture from eating undercooked potatoes in a potato salad) and my over easy eggs had been cooked so long they each had about one pea size bubble of liquid yolk in them. (Apparently the cook doesn't know over easy means count to ten once you flip them and then remove) The whole experience was not good and we will probably never come back due to the food being either overcooked and/or undercooked. read more

Server was nice,but food was crappy. My chicken was overcooked,but the manager would not even come out to talk to me. He took three dollars off of my bill,but then i couldn't use my 30% off coupon. I told the cashier to put the three dollars back on and give me the 30% because it saved me more. Needless to say i will not be frequenting that Bob Evans on Rockside in Independence ever again. Not one staff member acted like they wanted to be there. read more

Absolute worse service ever .. Hair in my food ., cold and the waitress could have gave too shits

I went to have my breakfast here thinking there's not a lot of cars outside and I can eat right away its a mistake. I ordered my food right away and 15 mins later no food, so I decided to to used the restroom and when I came back my table is clear everything is gone, when I ask the server what happen and she reply we thought you left already and I said ok just make it to go then waited10 mins finally I got a bag and 2 containers inside and pay it for $10.95 I handed my $20 got my change back and turn around about to leave I looked in the bag and no silverware so I ask and she said I will get some in the back, 5 mins later nothing so I left. When I reach my workplace and have breakfast I saw the worst breakfast I've ever seen 3 slice of bacon about half serving of scrambled egg and hash brown and I won't forget the burned toast for $10.95 I forgot to take picture coz I'm so upset and throw it away thinking why would I eat this. My long story short I would not recommend this place to anybody and they don't even deserve a star read more