Over the holidays my car decided to act up. The sales advisor was helpful and listened to my description of what needed to be repaired. She arranged for an appt to drop off my car. The estimate came quickly based on the sensor data. The downside was the car needed parts that weren't in stock at the dealership. Since it was the holidays it took a week and a half to get me back on the road. My service advisor was very friendly and was able to answer my questions and stayed in touch through the repair process. While I waited for the last minute details and added car inspection for my tag renewal to the work order Sarah was quick to make it happen. In the meantime I had their coffee, bottled water and snacks which is free. Finally they threw in a free car wash. Everyone I came in contact with at this dealership is friendly and helpful. I trust them with my car and have never needed to go elsewhere. They offer free pickup and drop off as well. Very pleased as I drove off w my freshly washed car and its new paddle shifter, water pump and brakes. If the bill is costly as it is sometimes they offer Sunbit to help you with their payment plan just ask. read more

Bob King Hyundai - Snack and coffee area in waiting room - Car Dealers Near Me - Winston-salem, North Carolina

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I loved my new Sonata Hybrid Limited! However, one year later, in April 2025, I took my car to Bob King Hyundai on Silas Creek Parkway for servicing. After picking up my car that Friday, I headed to the Biltmore for the weekend. While climbing the mountain, my car went into limp mode, slowing down to 35 mph and refusing to go any faster. The check engine light came on, and the engine started making strange noises. Concerned that the dealership hadn't put enough oil in the engine, I managed to drive it to an O'Reilly Auto Parts store. To my surprise, it turned out that the technician at Bob King Hyundai had actually overfilled the engine by more than two extra quarts, which caused the crank to float. I stopped by the Hyundai dealership in Asheville, NC, where they confirmed that the technician had indeed put in too much oil after draining and measuring it. Unfortunately, the engine was ruined, and I chose to get a new vehicle rather than replace the engine, which would have lowered my car's resale value. Despite this issue, I continued to trust Bob King Hyundai because Matt, the service manager, assured me that they had let the technician go and that he would look out for me moving forward. However, on July 7, 2026, my new car went in for an oil change and to address some other issues. They didn't finish working on my car until July 10, 2026. When I picked it up that Friday afternoon, I checked the oil level the next morning, as I always do, and noticed that the oil was still black. It became clear that the oil had never been changed (see pictures). Additionally, the interior of my car required detailed cleaning because the technician had left greasy handprints everywhere (see pictures). To make matters worse, they are now trying to invoice me $180.00 for the rental of their loaner car! New buyers, beware! I try to be a patient and understanding person, but this last visit is where I draw the line. I do not recommend this dealership; I wouldn't even trust them to grease the chain on my bicycle. I will never return, and they will never touch my vehicle again! I plan to go to another Hyundai dealer for my service needs. read more

This story is going to sound like a complete fabrication but I assure you it 100% true. I purchased a 2025 Certified Hyundai Tucson hybrid AWD 2 months ago in March.The first time I needed to use the air conditioner in said vehicle I found that the air conditioning didn't work. I took the Vehicle to Bob King's Hyundai service department for repair. While waiting for the vehicle repairs this 1st day my wife and I looked at the inventory of cars at Bob King's Kia ( sister dealership owned by Bob King Hyundai). We Purchased her a Certified 7000 mile Hyundai Kona this same day. ON THE DRIVE HOME THE 7000 mile Hyundai Kona started making a very loud noise that required it be taken back to Bob King Kia the very next day for repairs. They kept my Hyundai Tucson 2 days and said it was low on refrigerant = 2 days for recharging the air conditioning system. I got the vehicle back and I had it 1 day and the air conditioning system no longer would work again. I took it back to Bob King Hyundai a day later. After an additional 2 days I received a phone call from Bob Kings Hyundai service dept saying that the air conditioning compressor needed replacing and I would have to wait for shipment of parts for repairs to be made.I then asked about a loaner vehicle that I was promised but never received. A few more days go by with NO contact from Bob King's service dept on the status of my vehicle so I called them. I was told the problem now is the expansion valve and repair would require that I wait on shipment of parts again. Again I waited for Bob King Auto to complete repairs. A total of 8 days go by with no contact from Bob King Auto unless I called them first leaving request for return status replies. On the 8th day I received a Bluelink chime on my phone app. saying that my car was being driven. I assumed that it was being tested driven after repairs. Several hours go by with no phone call from Bob King's Service department so I look online @ Bob King's Hyundai website to view the status report on the repairs to my Hyundai Tucson. It is now 1740 (5:40) in the afternoon. The service dept closes at 1800 (6:00 pm). I call Bob King's Hyundai service dept and ask for the Service manager. I arrange for pickup of my Hyundai Tucson after hrs. I drive it home and guess what the air conditioning system still DOES NOT WORK. A total of 2 separate warranty repairs and 11 days without a vehicle ( I never received the promised loaner vehicle).I call Bob King's Service department and ask for the service manager (who gave me his business card yesterday with the statement " if you need anything call me directly" ) I am told he would have to call me back. Surprise...Surprise ....,I got NO return call again from Bob King's Autogroup. At this point I would have to say that Bob King's Auto has been the WORST buying experience I have participated in and could NOT recommend them to anyone for any future Automotive needs. read more

On December 20 (Saturday) we were headed to Beech Mountain for a weekend ski trip. We Broke down 6 miles (Rt. 40) from Bob King Hyundai about 3:30 pm. AAA got us to the dealership where we were greeted by Keirstin Akers, Lead Service Advisor. We are 4 hours from home, no rental car companies were open, our weekend trip was doomed until Keirstin took over and helped us with beyond great customer service! In 1 hour time from the breakdown/tow (which seemed like minutes) she had us in a loaner/rental car (Tuscon) and back on the road. My car is a 2018 Santa Fe Ultimate, out of the standard warranty. On Monday December 22 on the way back to the dealership to return the loaner/rental car, Keirstin called me at 8:45 am explaining that Hyundai will be covering all repairs (extensive) and the loaner car and I could drive the loaner car until repairs were completed! A higher power was definitely looking out for us. Thank God we broke down close to Bob King Hyundai and they have Keirstin in charge. My car was completed in 12 days....with the Christmas and New years Holidays. I picked up my car on January 3 which was the soonest I could drive back up (4 hours away). Great customer service is rare today, I am in the customer service business (furniture) and this company and Keirstin are outstanding!!! My only wish through all of this is that Bob King Hyundai was closer to my home for future service and sales but I will definitely stop in for my next car because it is worth the trip with this kind of service!!! Thank you Bob King Hyundai and Keirstin! ********** 10 stars!! Kevin Fine read more

My service experience was not good. I was given what I felt was a very high repair estimate and decided to take the car home and consider my options. I paid for the diagnostic service and tehy gave me my key. I got into the car and immediately noticed the contents of my glove box and center console were emptied all over car front seat and floor! Contents of a small bag of trash in the rear was also emptied l. An obvious mess that meant someone had gotten access to car while it was with the dealer. Items were taken. In my opinion, the Service Manager would barely take responsibility and just apologize, choosing to defend their staff and make excuses about the difficult location of the dealership. Returning a customer's car disheveled and obviously vandalized is poor and inexcusable. Service Manager also continue to scold me when I noticed the power steering stopped working as I was trying to leave, hen I came back to question whether it needed fluid or something. She basically kicked me out. I had to tune her out as I called for tow truck. The Service Rep was much more professional and respectful. She isn't ready to manage a customer service unit in my opinion. A troubled business. Unfortunate. read more

I had a wonderful experience at this dealership! My airbag light was on in my car, and this team was fast and efficient at getting it fixed. They washed my car for free as well. Very friendly, highly recommend! read more

Horrible service dept experience. Dropped my Palisade off on the evening of Tuesday 4/7/26, prior to a next-morning appointment. I was quoted a diagnostic fee of $190. On Wednesday 4/8/26, hadn't heard anything by 3:30, so called them. I was told they needed 1-2 more days for diagnostics prior to repairs. They "had to be able to recreate my concerns. Uhm, how about drive it around the building and push the brakes. You'll hear the concern. This is after I was completely misquoted for diagnostic charges. $230 PER PROBLEM with an added "disposal fee" to each. Sorry? Good customer service is the only thing disposed of at this point. A few minutes later, received a text that my appointment was pushed to 4:00pm. They hadn't even started on it. Then, I was told I'd be charged for diagnostic fees even if the issue was covered under warranty or TSB. Rewind to 3-4 months ago when the service manager told me one of my problems was likely covered by TSB, and he would get back to me. NEVER heard from him, and never returned my follow-up calls. I was done at this point. I requested they pull the keys and cancel the services. When I picked up my vehicle that same afternoon, the service manager was present and said NOTHING. The service adviser simply handed me the keys and said NOTHING. That same evening, I dropped the vehicle off at FLOW HYUNDAI OF STATESVILLE, the same dealership where we purchased the car. Should have started there. At 8:00 am on Thursday, 4/9/26, I began receiving messages and communication. By 6:00pm, my Palisade was ready. It received rear strut replacement, rear brakes and rotor replacements, oil and filter change, coolant flush, brake fluid exchange, oil pan and seal exchange (leak), transmission service, and rotate and balance. The diagnostic fee was $170 (per issue) and I was NOT charged this for the suspension or oil pan leak as they were covered under TSB and warranty respectively. This is my third poor experience with Bob King. Never again. read more

I've owned 12 cars. This dealership and the service team - by FAR the worst, dishonest dealer I have ever dealt with. Do not purchase or service your car here. Find another dealer. Would give 0 star if you could. Mis-diagnosed car problem, waited till after warranty expired to diagnose another. Dishonest and high price combination is not good. read more

I have been a customer at this location since 2008. Have seen at least 4-5 service department manager s come and go, maybe more. Each one promising to turn that department around, yet here I am. I purchased a 2021 Palisade brand new and loved my car until around Oct 2025, when it started having oil/engine problems. First it took multiple trips, unnecessary repairs, 3-4 oil changes in less than before 6 months before they could even pinpoint what could be the problem. At the time the new service manager, Matt, which made all the promises that he would take care of a loyal customer, ensured he would help resolve any issues, now will not even talk to me or my husband. He will walk right pass sit his office so he can hear everything being said but not come out until you leave. We have watched this happen. To be fair, I think he has since be promoted to the Genesis side, and there is a new Matt w tattoos ( have not talked to him once as he does the same thing). We don't cause problems, raise our voices, and have done everything they have asked us to do as we know there is a process. There is a recall on the engine, yet now 7 months later my older car( the language they use now) is very low on oil sitting in my driveway because we are waiting to hear back from hyundai customer service and dont want my engine to lock up. Just had my car serviced on 3/20 with and oil change. My car has less than 90,000 so i don't understand why this is not resolved. I had the oil consumption test 3 times, had engine oil clean out , yet oil low as of today. At 1000 miles they deem it good but apparently it's not. To add insult to injury every time my car in there being "worked on", the sales dept calls to try to get me to buy a new car. I love the Palisades, very first time I saw one I wanted it; it is a beautiful luxury car. Most expensive car i have every bought, but if they only have a life expectancy of 5 years I need to rethink getting another one (lol). I honestly just think is is the dealship I am dealing with. If I do get another one it will not be with Bob King Hyundai of WS. I will add Kirsten has been helpful each time we have come down there, at least she remembers your name and talks to you but she can only do so much. As from past experiences the service dept managers make promises and do not deliver. Will see what happens next read more

I am happy to say I purchased a 2025 Hyundai Tucson from Bob King Hyundai! Will Collette did a tremendous job with the entire process from listening to me about what I was looking for, test driving a couple vehicles, discussing the differences of various models, reviewing pricing, discounts offered, trade-in and getting to the bottom-line. In addition to all that, he walked me through all the bells and whistles of the car. Will was a great sales person to work with and I am very pleased with the outcome. I am a repeat Hyundai owner and have always been satisfied with the Hyundai's. Thanks Will Collette and the Bob King Hyundai team! read more

Bob King Hyundai - Me & my new 2025 Tucson! - Car Dealers Near Me - Winston-salem, North Carolina

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In 2020 I bought a Hyundai Kona from Bob King 6 months after I received it I told them I was losing oil they told me to carry oil . No way I kept on going back they said there was nothing wrong with the motor 2 years later found out there was a total recall on that motor finally had them put that in . Along with that I kept on telling them I was feeling something in the transmission when I would hit the gas it would jolt and they said no that's only because it's part manual and part automatic . Here we are in 2025 I am at Capitol Hyundai in Greensboro and they checked it for me I need a whole new transmission in the car bottom line stay away from Bob King Hyundai they don't listen and they brush everything under the rug . At Capital Hyundai they go through everything with a fine tooth comb and they hear what you have to say and they find it I give Capital Hyundai 5 plus Stars read more

Mervyn helped me in buying my 2024 Palisade that i absolutely love! He was wonderful. Thanks Mervyn, go birds!!

After the sales floor you're are in trouble for service. I have a extended warranty and they refuse to work on the car anymore....lol says it's a safety hazard but they've worked on it 12 times before. Turn over rate is high and you always get the new guy wanting to make a name for himself!! read more

Bob King Hyundai - Buyer beware!! - Car Dealers Near Me - Winston-salem, North Carolina

I purchased a used 23 Sante Fe Calligraphy with approximately 25K miles from the Genesis Store next to the Hyundai dealership from Henry Hernandez, he was pleasant and courteous thru out the transaction. BTW this is my 4th purchase from the Bob King Group! We took it on a very short test drive and it seemed good, so we got back to the dealership and struck a deal. On the way home with my new to me car I kept feeling a thumping in the rear of it and the store had already closed or I would have taken it back. On my way to work the next morning @ 6 a.m. the thumping become more pronounced and I thought I should stop by a tire store to see if a tire might be bad, I was told the belts in the tires were good (no broken belt in the tire) but they were shocked that Bob King passed the inspection on the vehicle because of the tread bars where barely passable. So I thought that's my fault for not examining closer and I bit the bullet and bought 4 tires for the tune of $1100.00 thinking that would fix it! NOPE it rode better but every turn I made it felt like the tire was coming off, also I was looking at the owners manual and found the previous owners paperwork ( Bill of Sale, Contract, Credit info, ECT) as a finance manager myself that's a HUGE consumers act violation so I immediately shredded all of that at work. I took it back as soon as I had a day off that week and a service tech looked at it and even test drove it with me in the car and he immediately felt it and stated it was a bad rear differential. And from a previous KIA purchased from Bob King Kia our transmission fell apart with 22K miles on it so what i do know is once you start breaking factory seals you time is limited before a major issue arises so I thought I'll trade it in and lease a new one but of course my trade was not worth no where near what I paid for it, the new lease payment was almost a hundred dollars more a month and that was working with the GM and partner of Bob King Inc. So now they are putting in a new rear end in it and I'm stuck with something I don't trust, and by the way that's our 4th and final car I'll purchase from Bob King. To say I'm disappointed in them is a major understatement and I will shop at other dealers in the future. Do I have any legal recourse? You can bet I'm looking into it. read more

We had to take our car to the dealer after moving to fix a mistake done by the dealer in California. To start with the service entrance is hard to find, they have a roll-up door on the side of the building that you have to pull up to and honk your horn to get in. Once I got in they gave me the quote to fix the issue and still charged me for the problem but it was because the other dealer didn't do their job so I am getting repaid from that one. It was okay, I don't really care for taking my car to the dealer but sometimes you have to for service items. read more

I had excellent service at Bob King Hyundai. My wife and I are having another baby (our second child) so we were in a position of needing a family car. We met with Sammy Rodriguez on February third to reserve a Tucson. Due to supply chain issues (no one's fault, just a reality nowadays) we had to wait a month to see if it came in. Once we were very close to my wife's due date, Sammy was still able to find us a brand new car, and put us in it for a great rate. Sammy Rodriguez Caledonian, Matthew Kidd, and Mohammad Qaddori were all a pleasure to work with during our experience. read more

Bob King Hyundai - Car Dealers Near Me - Winston-salem, North Carolina

Had to schedule a repair due to a recall. They told me they were backed up and they would have to keep the vehicle from Thursday afternoon until Monday. Seriously? They didn't even seem that concerned about it; just matter-of-fact we'll be keeping your car for 4+ days for a job that should only take an hour. I don't know if they have horrible management or just treat their employees so badly that they can't find decent help in their service department. I rescheduled, but knew that the situation was not going to get better after only a couple of weeks. Wound up taking the vehicle to another Hyundai dealer and got the repair done in 1 hour total. How do these people stay in business? read more

My Hyundai Sonata had no issues... but I received a letter every so often about needing to get a recall taken care of. I scheduled the "repair" and after waiting several months had the work completed on January 27, 2022. My car immediately started showing a check engine light. When my mechanic checked the code with an OBD2 reader I discovered it was related to what was "fixed" by the recall. I scheduled a second appointment and after waiting months again (September 12, 2022) I was told that "since the recall had been fixed for my car, it wasn't eligible to be fixed again." When I explained all of the above I was told that a request for a "good will repair" would be made on my behave. The request was denied. I was given the opportunity to pay over $500 to fix what the recall broke. I will be posting about my experience everywhere and telling all my friends about it. I highly recommend staying away from Hyundai and Bob King Hyundai in particular. read more

Hello, arrived @ 4:29 called from customer parking lot next to front door & reception took my call,... waited til 4:50pm with no response, no test drive,...,... so I left,... thanks , have a blessed day.... wow! read more

I made an appointment to test drive a vehicle. After I had been there talking about my trade in for at leas 1hr, they told me they had already sent the car to AUCTION!! HOWEVER, they would get it back tomorrow and bring it to me in person. We received a text the following day that the car had ALREADY BEEN SOLD AT AUCTION. Time is $$$. This is total disrespect. I will NEVER do business with these people again. What a JOKE!!!!! read more

Not a good experience at all with the service department. I bought a brand new Tuscan Hybrid from the dealership in September 2024 and brought it in, in January 2025 for my first oil change. When I bought the car they went on and on about the service department and how they would vacuum out the car, wash it inside and out, all for free with my complimentary oil change and systems check. When I brought the car in yesterday It took forever for them to service the car and even though I specifically checked to make sure they would do the wash and vaccum, when they returned the car to me, the inside had not been cleaned or vacuumed at all. I asked them to take it back which they did. I had to wait another 30 minutes and when they finally said they were done, they had only vacuumed out the front. They didn't touch the back seat or the trunk. It makes me wonder what else didn't they do with the service check, or that they just did half-assed. Very disappointing. I will not recommend that anyone else buy a car from them. read more

We went to Bob King to test a 2024 Hyundai Tucson Hybrid. Our sales person, Mervyn Howard, was fantastic. Everyone was professional, but Mervyn really stayed with us through a multi hour experience of trading, driving, comparing with another vehicle, paperwork, and training. He made the experience less like drudgery and more like an experience that was fun. Mervyn is tops. He knows his car brands, and his honesty helped us get a realistic sense of our vehicle vs the " other." We will return if we buy another, and will look forward to working with Mervyn again. The product is wonderful, but think about it-- the experience is what puts the icing on the cake. Ask for Mervyn -- and look forward to a win - win- experience. read more

not only great service but everyone I encountered were pleasant and helpful. answered all my questions and explained all the services they were doing so I could understand. Kiersten Boking was amazing and met every one of my needs and more. read more

April I took my car in for Recall work. They found several thousand dollars worth of "NEEDS WORK NOW" items. I declined the service including an alignment as my car didn't need it. They wanted to charge me a 200 dollar Diagnostic fee. I declined stating I didn't agree to a diagnostic fee. I was treated poorly by Management at that time. I left and my alignment was about 100x worse than it was when I brought the vehicle in. Today. Took my car in to get a warranty work piece done. I was charged a fee because the tech in April misdiagnosed my car. Which is odd since both pieces where technically under warranty per the Hyundai Website. Again they found another thousand dollars worth of work including an alignment. After dealing with the person in the front and paying found my vehicle and one of the bezels that cover the wiring was left open. So shoddy workmanship, fees for literally everything, Yes Buyer beware they will charge a 200 dollar fee to check anything PER ITEM confirmed with no only my "Service Advisor" but as well with Management. So if you need 2 things on your dash checked it's gonna be 400 base payment. I am curious as to why I was charged a fee because their tech's misdiagnosed my car but that is a mystery much like Jimmy Hoffa's Wallet that will never be solved. Also if you need Service GO LITERALLY ANYWHERE ELSE. I was one of several in that office today who were pissed and confirmed through others that I wasn't the only one today let alone this week. read more

Just bought a car last week! Ryan was awesome to work with and stayed with us all day and was prepared to take on any issue that came about. Very professional, easy to talk to and an all around awesome sells man! Chuck was also great to work with!!! Made the experience an easy one! Thanks to everyone over there!!!!! read more

Worked with Dominique and he was amazing. Funny, laid back and no pressure sales. Really knew the cars, and we left in 2.5 hours. Valued our time and moved quickly. Super happy! read more

I made an appointment to have an oil change. After two and half hours they had not even started on my car. Do not recommend the shuttle service while you wait. Took an hour for me to get in contact with anyone to pick me up. In the future I will be driving to any other Hyundai to have it serviced. read more

Man oh man what a time with this place. Dropped my car off Aug 31st for a diagnostic run to see what was going on with my car my service advisor told me it would be a few days before they would get to it and let me know. A week at this point passed and I couldn't get anyone on the phone the entire week, I ended up going there in person the next Saturday and talked to the assistant manger who said my service advisor was fired the week before and they were so sorry they will make sure the car is done by next Tuesday. Well Tuesday passed didn't hear anything couldn't get ahold of anyone once again to answer my questions. I then decided to go back up there that next Saturday sept 14th to which I saw my service advisor that the assistant manger has said they fired the week before. She very much didn't look fired to me. I talked to someone else who said my car was "in Line" and was the next car this is what they told me every single week. Also the entire time I would like to mention I tried getting a rental car and they were always "coming back the next day" or " the next one will be designated for you" for the entire month my car was here they didn't have a loner once. Then an entire week passes again with slight communication. I told them I was gonna pull the car and take it somewhere else where then they finally magically decided it was the battery that needed to be replaced. So you are telling me my car has been here for a month for a battery? I won't even mention the price they tried to charge me for the battery. I went and brought one up there thinking I would hear the next day if that's what it was or not. I didn't hear till 2 days later when I decided to call them got some man on the phone who said there was 4 recalls going on with the car to which now I'm pissed and I decided to show up in person to then my service advisor said he must of been talking about a different car cause she said " I was just about to call you to pick your up" what a coincidence. I now have the car back an entire month later, I just want yall to understand how unethical and unreasonable it is for a car to sit in y'all's shop for a month just for a battery. The lack of communication, the lying from every end. This entire experience was extremely exhausting. I will NEVER return to this service department and I hope Everyone else does the same. Also they will go out and get lunch in your car( maybe take your cup with fresh ice out before giving the car back) read more

Do NOT invest your money into this "business". They will blatantly lie to your face, mislead you under false pretenses, and disregard all integrity. I know this is a car business, but this is blatant and intentional disrespect. Billy(one of the managers) and Jason (the general manager) are not friendly, condescending, and liars. They sold me a car and initiated a transaction, knowing my case. During, the salesperson and financial person knew I didn't have a NC drivers license. They continued to sell me the car knowing I didn't have all of the requirements for this establishment. Then I get a text saying that I have to procure a license in TWO days in the middle of the Coronavirus panic (when the DMV and everything else is closed). I was very transparent with Jason that I had the soonest appointment in April. He still told me that it "costs money to have this car on the lot" but would not answer how long it's been on the lot prior to me buying it. Overall, it was not a pleasant experience from employees not knowing the full story to management lying. Go elsewhere. read more

I bought a brand new Tucson Limited Hyundai from Bob King and made an appointment for my first service. Took a day off work and planned my day around my 2 pm appointment when I arrived at the dealership at 1:30 was told that the car would not be ready until 5pm because they were swamped! There is no lounge and they expected me to sit in an auto bay filled with fumes for three and a half hours. You have to be kidding me. Called Wilkesboro Hyundai and got an appointment for the next day. Will never go to Bob King again..NOT FOR ANYTHING!! read more

This service department rivals Flow Honda as the absolute worst in town. I know why Mock Tire is so popular in this area. Not friendly, not trustworthy, and just doesn't care about it's customers. Warranty work is all I can stand with this service department. The drawback of buying a Hyundai...dealing with the service department. Mr. King needs to post the service pledge in the garage and not the waiting room. read more

Bob King Hyundai - Car Dealers Near Me - Winston-salem, North Carolina

My mother purchased a car from them a few days ago. Today the vehicle wouldn't start. The day she was supposed to pick it up after already signing and paying for the vehicle they said it would be another day while they ordered some "parts". After having it the first day the engine and transmission light came on and by the morning it won't turn over at all. Management does not return phone calls after she called four times and I once. Their customer service skillsand basic moral are atrocious. read more

Totally disrespected by management and everyone on the sales floor. There is one kind lady receptionist and that's it. They've robbed me of $13,000 they've made mistakes on paperwork that's costed me valuable days without my work vehicle without any compensation and refuse to pay for any repair costs even though we've got three lights on the dashboard and have brought it somewhere to be serviced 3 times now since we got it A MONTH AGO. Everytime I mention a new dangerous aspect of my vehicle I get a new automated response, the word "sure" over and over again, or just blatant disrespect. I had left a glowing review previously before the damage was noticed and never again will I be so naive and trusting of another company especially not this one. This has ruined my outlook on dealerships intensely. read more

If I can prevent one person from doing business with Bob King then I have accomplished my goal. These people are very deceitful and unprofessional. I and my daughter purchased in full a 2011 Ford from Bob King Hyundai on 3-20-23 . The car was to be registered in NJ. We paid for all of the documentation and title fees for this transaction. Once my daughter returned to NJ to get the vehicle placed on her Lyft account, she was denied on two different occasions because the temporary tags were handwritten. On 4-3-23, we emailed our salesman, Matthew to try to to get an update on the paperwork. No response. On 4-10-23, we again emailed Matthew regarding the status of the plates. No response. On 4-11-23, I decided to call and speak to a manager regarding the status. I was put in touch with Bob Cain (not sure of the spelling). He stated that his title clerk was not in the office but, they had been having delays with out of state registrations. He would find out what was going on and let me know. With no response, I went into the dealership on 4-13-23. I was told that it was both Matthew's and Bob Cain's day off. I was then put in touch with Ahmad. Ahmad called the title clerk, Kim, who says paperwork is with the NJ DMV and they are backed up but she'll follow up with them. He says that my daughter would probably have to pay $17 to get an extension at the DMV. I went back to the dealership on 4-17-23 to find out that the paperwork was not sent to the DMV until 4-3-23, which ate up 2 weeks of the temporary plate. My sleuthing caused me to call NJ DMV on 4-18-23 at 10:40am. Low and behold the gentleman that I spoke to had spoken to a rep from Bob King Hyundai an hour ago and informed her that although they located the paperwork, it was missing a document (registration card). Really! They took 2 weeks to send it now it's missing a document! I waited around to see if they were going to call and admit that they made a mistake, but no another LIE. At 6:03pm, Steve calls and makes no admission, offers no resolve for their delay and error or to provide an extension of the temporary tag. The clerk from DMV also told me that the dealership can get the extension not the customer. read more

I own an automotive repair shop in Reidsville NC. On July the 13th I sent a customer's car over that needed an engine. I have been repeatedly calling since then to get an update. I have spoken with Amair several times, and have been promised a phone call numerous times with an update, but still have no idea when they are going to fix my customers car, or if they will fix it. Hyundai and Kia their sister company have a massive problem with their 2.4L GDI engines and 2.0L engines as well. Do yourself a huge favor and your favorite mechanic a solid and do not under any circumstances buy one of these cars. If you are like my friend and are the unfortunate owners of one of these piss poor engineered cars, do not count on Bob King Hyundai to be able to get it fixed. To bad yelp doesn't have a zero star review, or I would have selected it. read more

Had the best experience today with Marina Pitts at Bob King today.. COVID friendly, great sales person she was soooo amazing. Military discounts. And again great customer service!! David in financial was totally awesome making signing all those papers a complete ease. And Steve taking pics after .. thank you for the great day read more

I can handle "I don't know", or better yet "I'll find out for you," but don't BS me. I went in for one thing & was told I had some maintenance things that also should be done, under warranty. Should take about 90min. Fine, I'm here, let's do it. And while I'm here for 90min I figured I'd take a test drive. The kid (college-aged guy that I know I got instead of a suit-and-tie type simply because they typecast me when I came in wearing workout clothes) set me up on two loops, first a Sonata and then a Santa Fe as requested. But when I asked comparative questions like Sonata vs Elantra his only response was that they were both good sellers. And is the Santa Fe a midsized SUV or full sized? He said midsized, tried to sell me on the third row being available seating, then verbally changed to full sized although still asserting that he was repeating himself. It took 3h and more for my car to be done. Which would have been fine if they'd said 3h up front and I'd then have made other decisions what to do with my time. Let me make an informed decision. Don't BS me. I can only imagine the runaround I'd get if I went to buy a car there. Which I won't. read more

This place is a joke, they treated my duaghter like trash, her car was broken into while on there lot waiting for the motor to be replaced because of warranty, the customer service is a joke, they trashed the car, since she is a young female they just wanted her to pay, hopefully the Hyundai corporation will pull them because they give Hyundai a bad name. Don't buy a Hyundai from them, go to another dealer. read more

I scheduled an appointment back on November 14th 2022, for a check engine light. The earliest they could schedule was January 23rd, 2023. They call me today, to inform me that "due to lack of technicians, they have to cancel the upcoming appointment and the earliest I can schedule is March". March? What a joke! And to add insult to injury, they sent a sentimental email stating how they understand that things happen and sometimes, customers need to cancel. I'm so angry, I'll just have to go out of town. read more

This rating is for their service department. I went in for routine maintenance. Was told there was two recalls on my vehicle and it would be about two hours. I agreed to wait in the waiting area as I did not have anyone who can pick me up. After 40 mins of waiting was told it would be more like end of day as they had to remove the entire bumper. Was told to "have someone pick me up". I request an uber although due to current times freaked me out but did just to avoid staying there 5 hours. At 3:45 (they close at 5p) when I did not get a call I called for an update. Was told it would be ready by 4:45. I got a friend to take me back. Half way there received a call that I would be given a rental as they did not have a part needed. Why wasn't this determined when they said it would be ready by end of day and instead made me pay 20.00 for an uber! Get there they give me a car that was filthy inside and out. Was told "oh it's just dead bugs". Proceeds to spray the inside of the car with air freshener claiming customers love it. I would later realize after the scent was gone, the car had a lingering smell of tobacco!! As I was leaving the air pressure sign was on the vehicle. The rep, George checked the inside of the vehicle for the mileage but did not think to remedy this. I tell him and he proceeded to add air to all the tires. The next morning as I didn't have enough to bother me with the smell and dirty car the low pressure light was on again!!! As I drove to get air the tire becomes completely flat and I was forced to wait an hour for road side assistance. I will be returning this car first thing tomorrow morning as they are closed on Sunday. Will update based on the service I receive then if they make this right. read more

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