We spent over 3 hours in this place and didn't even get offered a cup of water. Because the car was going to be in my husband's name I was treated as insignificant and told that I wasn't needed there. They kept originals of our pay stubs without our permission and we didn't realize they hadn't given them all back to us until that night when we got home. The salesman, Robert, aka "Rock star" awkwardly sat there while we tried to have a private conversation about whether or not the car was a good buy for us. It was VERY high pressure and definitely not for us. We left with a sour taste in our mouth. read more

Great service! Josh Gates is great. I called to speak to an advisor and he took care of me right away. Brought my car and left it to get repaired. When it was done he couldn't get a hold of me, however he reached me through e-mail. He went the extra step to deliver a great service. read more

THIS IS THE WORST SERVICE PLACE EVER!!!!! I brought my 2009 Clubman in for regular maintenance and when I got it back the windshield wiper fluid would not spray anymore, despite it having been fine before I brought it in. Had to bring the car back for them to fix this and when I got it back again, guess what -THEY BROKE THE FLUID RESERVOIR. At first I thought they had carelessly forgotten to refill the washer fluid, but no - they completely screwed it up. When I poured in new fluid it POURED OUT THROUGH THE BOTTOM OF THE CAR ONTO MY DRIVEWAY. To make matters worse they were totally unapologetic when I called to tell them what had happened - just crappy business as usual for them. Unless you live in the area and are still under your service contract- don't use them!!! read more

I have always received excellent service at Bob Smith. The technicians do excellent work and the person who helps me is friendly and returns my calls! They are priced better than other dealerships near my house so I drive over 45 minutes to get my MINI serviced at Bob Smith. Overall great dealership! read more

Anthony Ly at Bob Smith MINI is THE BEST!! Anthony is knowledgeable, easy-going, and professional. Anything we wanted to know about MINIs, Anthony could tell us. After test driving three different cars, reviewing our choices of used cars, and building a few new MINIs on Anthony's computer we chose a new MINI, having gone into the dealership to check out a used MINI convertible on line. Anthony was as enthusiastic about the initial used car as he was about the new car (on the lot) that we purchased. He makes car shopping fun! Thank you, Anthony! We really appreciated that you did not try to hard sell us--that's one of the many reasons you got the sale!! We would love to work with you again! read more

Just brought my 2011 mini in for service this past week. It was still under warranty but like most car owners I always feel like dealers will tell you "oh unfortunately that's not covered under your warranty." But not Bob Smith Mini. They let me drop off my car, even gave me a loaner, and fixed it right away. Josh in the service dept was great and always communicative. Love this place and will buy my next Mini from these guys. read more

Bob Smith MINI has the WORST customer service of any car dealership I've ever experienced, and that's saying a lot. I just returned from a 5-hour round-trip on a Saturday (I missed a day of work for the trip) to go for scheduled maintenance down in Calabasas, where I bought the car. When I got there, I was informed that my car was no longer under warranty (as of 6000 miles ago) and that the oil change I desperately needed would cost $280. That's $280!! Does the oil have gold flakes in it or what?? They knew a week ago how far away I was coming from (I'd explained to the service dept), and it would have taken them two minutes to let me know I'd have to pay out of pocket. I'm getting a divorce, I'm a single mom, and starting a business, and thought I could count on the dealership where I bought my first-ever new car in 2007 to take care of me and let me know my warranty status. Shame on me for trusting them. Did they offer to change my oil anyway, since I'd come all that way to keep me safe and happy on my ride home--or even a discount off the $280? ($280?!) Nope. Were they polite and apologetic? Nope. All they did was offer me the $2500. "extended warranty"--cash only, effective five days from today. Gee, thanks. That's big of you. Don't be as foolish as I was! Stay away from Bob Smith unless you have TONS of extra time and money, and don't care about good (or even mediocre) customer service. read more

Robert "ROCKSTAR" Justis is a BOSS!!!! We walked in to "look" and Drove away with my "Cinda-Ella" countryman S. The fact that he took me on a real test drive on the freeway made all the difference in the world!! I don't get sweet talked easily but he won me at hello! I would recommend Bob Smith Mini without reservations!! read more

My husband just bought me a 2012 Acura MDX from BobSmith BMW and I love it! Richard Lloyd was our advisor and he couldn't have been more helpful and patient, even with our 17 month old baby wanting to run all around, lol. He was never pushy, he was straight forward and honest. While bargaining with my husband he even went out of his way and called the owner to insure we got the best possible price. Let's just say, we are very happy! Thank you Richard Lloyd! read more

Tom and Richard are the absolute best!! I called on my way there stuck in traffic and they waiting for me after closing time and had a deal drawn up and done in 24 hours! Could not be more pleased with the level of service, professionalism, and of course my new Mini!! read more

Great experience at Bob Smith. Everyone was professional and friendly. Alexis was a total star! She made the car buying process fun. She was well informed and friendly. Never pushy and always available for help. I highly recommend Bob Smith and ask for Alexis Mata. She rocks! We love our new mini. read more

I just purchased a 2013 MINI Countryman All4 from Bob Smith over the weekend and I not only love the car, but had a great experience at the dealer. Richard Lloyd took a lot of time to show me the different options on the car and test drove with me twice. He was incredibly thorough and super nice (and patient!). Then it came to deal-making and I have to say, it was relatively painless. Eddie Ahmadie finalized the deal and the paperwork was processed and I was in my new car a few hours later. It would have been quicker but they were exceptionally busy that day selling a lot of cars - good for them! I have many friends who have BMW's from Bob Smith and I am confident that I will continue to have a good experience with this dealer. Definitely ask for Richard if you want to check out the MINI and know that you are in good hands if you end up making a deal with Eddie! read more

I recently purchased a used vehicle from this dealership. I sent an email late Friday evening with an offer and received a reply very quickly, saying that they could match my offer. I sent an email confirming their offer and that I'd drive up the next morning. They contacted me on the phone Saturday morning making sure I wanted the car and how I was going to finance the vehicle. When I arrived I was immediately greeted by JC, the Internet Manager. He was very professional and quite the comedian. The car was in excellent condition. JC mentioned that they only sell used cars that are in exceptional condition. We took a test drive within 5 minutes of my arrival. When we got back to the dealership, which was beautiful I might add, we began compiling and signing my paperwork. While I waited, I was offered coffee and water. The whole process from test drive to driving off the lot was about an hour and a half. JC helped make the entire purchasing experience enjoyable. The whole team that assisted in the purchase my vehicle provided excellent customer service. read more

I probably should have written this review sooner ( considering i bought my car 06/2013)but I was so excited about my new 2013 Black on Black MINI I've been raking up the miles! My experience at Bob Smith was awesome. Kirsten was amazing! She got really close and I mean really close to the $ amount that I wanted to pay, I was in a rental and she made sure that i was able to return it at there on site enterprise dealer, she made sure that I was all set up and understood how everything worked (lights,phone,radio,mirrors,etc,etc) even though they had already closed. People ask me why I went all the way to Calabassas and it was solely because of the reviews and I so happy that I did! read more

I had a great experience with Bob Smith Mini. There was never ANY pressure and they went out of their way to make it as convenient of a transaction as possible. Rockstar was a great sales person as he taught me a lot about the car and was ALWAYS available (even nights and weekend) to answer any questions. They over-delivered everything they promised and I actually look forward to going back for the service appointments. I don't know when I will buy my next car but I do know it will be from Bob Smith. read more

Run do not walk away from calabasas bob smith whether it is mini or BMW. I had purchased a brand new 2012 Mini Cooper that was 2 hours away from this dealership. I paid full in cash and they did not even offer to flatbed the car, tinstead hey drove it all the way and put 115 miles on the car. The rep who drove it over was Lori, and when we recieved the car we did not even get a full tank! The tank was nearly empty when we had recieved the car. Also Lori had told us to call her if we have any issues so we called her one day to find out she doesnt work at this dealership anymore and got moved to Universal BMW. A couple days after we walk into Bob Smith Calabasas just to find Lori helping out another customer! What kind of BS is this? SInce having the car only a year I've been in the dealership multiple times for many different reasons. 1. my drivers door handle melted 2.my window motor broke 3.My passenger visor mirror cover broke twice. Everytime I came in I felt very unwanted as the service reps are very rude and one-worded. Also my parents had bought me this car and everytime I walk in they treat me like a little spoiled girl. I went to Bob Smith one day to get my car serviced about leaking coolant and my broken mirror visor, only to find out that the sensor to indicate the temperature of the car enhgine was being recalled. Josh, the service rep, had told me he would call me back when my car is ready. 4 hours later and still no call I call Bob Smith to find out my cars been ready for 2 hours! I drive over there and actually talk to Josh about the situation as he decides to lie to my face and say "what?! I called you at 2 to leave you a message" obviously not I never recieved a call or message EVER. When i purchase a car especially full in cash I would never expect such horrendus service like this. I will never even think of buying a mini or bmw anymore from this horrible experience. Matter of fact anyone want to buy a brand new 2012 mini cooper fully loaded?! LOL read more

BUYER BEWARE -- whatever you do, do not buy anything from Bob Smith. You will feel as if you made the mistake of your life. They sold me a lemon and on a Saturday morning in a full BMW showroom, the sales manager screamed at me "Once you buy the car, we're done with you." This is the honest truth (on tape and with witnesses). It gets worse. So much I don't want to go into all the details. I would say I couldn't believe the level of deception and dishonesty (I mean going to the point of even falsifying service records). The way the conducted themselves can only be described as truly in bad faith. You don't imagine you are up against such heinous stuff if you can't even conceive of stuff like that going on. I am not a poster here (only signed up on Yelp to be able to post this information so SoCal car buyers could be aware). It was so bad and went on for so long, it adversely affected my health. I never worked it out with them, they just ignored me until I refused to take the car unrepaired and left it there for 3 weeks. I just bought a Mini from Mini of Camarillo (connected to Steve Thomas BMW), and you'd think you're on another planet. They are wonderful at Mini of Camarillo, they make you feel like you're home and they do treat you like family (if you can believe it in this day and age). Everyone is as helpful as they can be. My salesman, Joe S, couldn't have been better; knowledgeable, helpful but not pushy, pleasant professional. Buy your Mini in Camarillo. You'll be so happy you did. (And I swore I'd never buy a Mini again after Bob Smith!) read more

I have a 2008 Mini Cooper S that I purchased from this location a little less than a year ago. It has had nothing but problems. The timing chain has failed twice in 6 months that I have had it. The car has been serviced mainly at this dealership but one time at Mini of Universal City. I am now living in San Diego and it is serviced at Mini of San Diego. Currently have an issue with the PCV Vent Valve being clogged which has been replaced within the last two years at Bob Smith mini. I called Bob Smith Mini to get information on the date that is was serviced and they say that they can not provide me the information on what has been done to the car that I now own for privacy reasons. When I asked some follow up clarification questions the lady at the service desk became extremely rude and disrespectful. (which other Mini dealers have been willing to let me know what has been previously serviced on it over the phone) They say that I have to have my service advisor call them. So I did, and they tell my service advisor that they don't have any record of what works been done yet they say its been serviced here most of its life. Currently getting the run around from this Dealer! I would beware and make the trip to Mini of Universal City for any service if you live in that area. read more

Highly recommended dealership! Had the pleasure dealing with Anthony purchasing my Fiat. Yes a Fiat trade in at a Mini dealership. He walked me through the process and made sure I was happy with the purchase. Thanks again! read more

Andre took great care of us from initial email asking for general information and options to finalizing the lease. The finance guy was great too. All around pleasant experience that ended with me driving around town in a super adorable Clubman !! read more

Obviously they do not want my business. Bob Smith has been the only company that has serviced my vehicle since I bought it in 2011and before now I was very pleased. Before they combined with BMW. they treated you like you mattered. Now unless you want to drop 5k they want nothing to do with you. My vehicle is a 2011 mini Clubman S 50th anniversary edition with less than 50k miles. I brought it in for oil change, the engine light came on and 1 light out. I got a call from the service person Christina L. The engine light was some pressure converter that failed once all checked and it is working perfectly not to worry, quoted $860 but not necessary. Explained I had 2 light out the front quoted $40 and they would replace(they didn't do it and said I refused it) the other light was a backup light they wanted $450 to fix. This didn't make since the bulb is less than $10. I said no. When I got the car a whole list of problems was listed that were never discussed. The paper work showed I refused a cracked belt repair (hello might be dangerous if I didn't repair) no quote given. Seeping valve cover after much engagement got a quote of over $1400. Intake pipe starting to leak I couldn't get a quote. Christina was not available and was to call me the next day to clear up. I never got that phone call. It seems as thou they don't care about the mini service because I am sure it doesn't pull in the income that the BMW repairs do. Very disappointing. I need to find a reliable mini repair shop. I didn't mind spending the extra for going to the dealer but this is really bad. read more

Took my car in for a rattle noise and they found out it was something way worse with my car than expected. 3k later covered under warranty thank goodness, an awesome challenger as a loaner car and I was set and rolled out in 4 days . Not too bad considering the weekend got in the way and all the work that had to be done. Josh totally took care of me and my mini also thanks Felipe for the great job on the labor part. Love my dealership! read more

I have experience on six leasing cars in the past ten years. MB, BMW, HONDA, Chrysler, Jeep and Mini. Bob Smith Mini is the number one for over all from beginning of leasing to service during the 3 years period. Magen has a excellent team for financial paper processing. Normally this kind of paper work took forever, you need to bargain every detail and long hours waiting different results. Magen clearly provided me all choices. It made easier to get paper work done in less than three hours. Service department Josh is excellent. He is very knowledgeable and willing to answer all questions. I think many people might have experience that after you signed the purchase/ lease agreement, if you have any questions about your new car, good luck to find anyone to answer your concern. Each car has the unique little things, I appreciated that Josh just told me instead of asked me to google it myself. I mention this because I used to lease a new car and felt something wrong with my driving skill just from a setting issue. He is so good that I bought the extended service warranty. I respect people willing to put effort to better their job!! Thanks to Magen and Josh!! read more

I came in on a flight from the bay area and I was in an out pretty quickly. George is the guy that helped me out and he was real helpful and straightforward - and really fun to talk to about music! In general my experience here was efficient and positive. I've not had a lot of in-depth or longterm interactions with the dealership so far but they made it easy for me to spend my money and that's their job right? And I like what I got :) read more

I had to take the wifey's Mini in due to a recall notice. The closer dealership was booked for weeks, so I decided to driver a little further for a sooner appointment. The woman who helped me make the appointment over the phone was very nice and friendly. When I arrived, I was immediately greeted by Josh who was my service rep. He was very professional and accommodating. Josh handled everything smoothly and quickly. I got a nice loaner car while they fixed mine. Although they gave me an estimate time of 4 hours, they were done in about two and a half! Upon picking up my car, I noticed they had washed it and even given it a complimentary 32-point inspection. From a service standpoint, these guys handled everything exceptionally. This was probably the best service I have ever received from any dealership. I would totally recommend driving out to Calabasas to service your Mini. Trust me, it's worth the drive! read more

I've been dealing with Bob Smith Mini since I purchased my Countryman back in 2011. Josh Gates has been my service manager from the start. He's been a tremendous help with all my services needs. Being a "first year" edition, my Countryman has had a few issues over the years, but thanks to the quality staff at Bob Smith's, everything has gone very smoothly. Josh has always gone to bat when needed and has come through. He's a terrific service manager and I highly recommend this dealership. read more

Was very happy working with Alexis & Wayne on my new (& 3rd) Mini!!!! Great place, great cars, & great people & service!!!

I recently had the best service experience at Bob Smith Mini thus far. Thank you Josh for going above and beyond to meet my needs! Everything from loaner car and communications with insurance was well taken care of, and my car was ready way before the expected date. Two thumbs up :) read more

It was a great experience. And it was the cheapest deal I found within LA & OC counties. I'd recommend to family and friends.

What a great experience! My 2009 mini S was on the brink of breaking down. I had already gone to two other dealerships that day and was very frustrated by the time I had arrived to the Bob Smith mini service center. The staff was friendly, welcoming, and genuinely concerned with helping me get my car fixed. Josh Gates especially. Such a nice guy! Thanks again read more

I've never in my life had such a great experience as I did at Bob Smith. George was the best! He was so helpful and not pushy, just very chill and honest. George sold me my first mini, and I would only ever buy another mini from them. :) He even got me lunch when I had to wait for an oil change! Very good experience over all! read more

Edit: I'm editing my entire review based on the latest conversations with the dealer. They reached out and followed through with good customer service and I'm satisfied. read more

This last week my countryman needed service. I called Sue in Bob Smith service. She did a great job of getting my car in and done while I waited. Great service! read more

Brand new facility, great staff, excellent service. Josh Gates has helped me out a few times now and is always on top of it - knowledgeable, professional and efficient. read more

I'm very happy and satisfied every time I take my car for service with Bob Smith Calabasas specially with Josh. They have a very good ethics and outstanding work!! All in all, associates are very nice and accommodating! They don't try to sell you with products/ car parts that aren't necessary for your cars and Josh is very honest and very helpful whenever I have questions regarding my car. read more

Bob Smith Mini was awesome. Leased a new car from them back in August and it was the smoothest and best experience I have ever had with a dealer. Alexis, the Motoring Advisor, was very diligent in showing my daughter and me the car. While I went through all the paperwork to close the deal, Alexis was very thorough in getting my daughter familiar with the car. She even offered a 2nd lesson for if my daughter forgot something. Overall, great car, great dealership, and, most of all, great people who work there. read more

Andre and the entire team at Bob Smith Mini were amazing to work with. They paid attention to what I wanted and did not add any pressure to sell me a car. Professional and polite throughout every step in the process. Working with finance was simple and easy. I even got some tips on keeping great credit. The follow up after my lease was unexpected. I thought they would just forget about me and move on to the next person but not the case. They truly value and care for their customers. I am beyond thrilled with my Mini and highly recommend you visit Bob Smith for your next vehicle. You will not be disappointed. read more

Had both of the family minis serviced with great attention by all the Bob Smith Mini pit crew. Ready to start heading home to Chicago kept up the good work. Thanks read more

Great service. Great peeps. Service Advisor, Sue Bolger always takes good care of me. She's fun, friendly, knowledgeable, and thorough.

I have been here a few times for service and have been blown away by the amazing staff and service department on each visit. A particular hi light for my service visits is Josh. He is hands down the most invested, organized and capable service advisor I have ever run across and I am delighted he is there. He goes above and beyond to explain things, help you choose the best plan and coordinate it all getting done. He also remembers customers and creates a welcoming atmosphere. He is a huge asset to the dealership and I can't see going anywhere else for service with people like Josh there. read more