I recently brought my car in for service. Yes, the service got done correctly. However, what made the difference is that they fixed a problem that was driving me nuts. The inside windshield was smeared. There was just one little spot and I made it worse by trying to clean it. I've tried everything. They cleaned it to perfection for me. That is what it takes to get 5 stars from me. Going the extra mile on something so little really made me grateful! Thx Josh! read more

Had my 2009 Mini Cooper S serviced at Bob Smith Mini from 2010-1013 (now go to Mini of Camarillo, closer & easier). Sue, Christina, and Josh always did a fine job, but most notably Sue Bolger, who is a SUPER service advisor, friendly, courteous, helpful, etc. I was treated like family. It does not get any better than this... read more

Sue was my service adviser for my MINI and I thought the dealership service was great. Nice, clean waiting room and kept me in the loop about what was going on with my car. They even washed it for me! I love my MINI - can't go wrong with this car or dealership. read more

Best Service experience ever. Sue Bolger in the Service department is amazing! She is so helpful and attentive to all of my mini cooper's needs. This is the second mini that I purchased from Bob Smith - both cars are convertibles - both are adorable! I love Bob's Smith new Mini Cooper dealership - the set up is great - and Sue gets you out the door with a mini loaner car promptly. Sue updates and lets me know when my mini will be ready! I will always buy my mini coopers from Bob Smith because Sue Bolger in the Service Department is the best! read more

I love my Mini!! Alexis was a wonderful !! I can't thank you enough for your help! Irene read more

Bob Smith MINI - 2014 mini countryman !!Bye bye Benz , Hello Mini - Car Dealers Near Me - Calabasas, California

Alexis from Bob Smith Mini was great to deal with. She was very responsive by text and email, gave me a fair price on my car, and handled the pick up with ease. She also followed up with answers to my questions. read more

I am a HUGE fan of Bob Smith Mini. From the moment I walked through the door for my first test drive (August 2014) through my first car service earlier this week (May 2015), EVERYTHING has been absolutely top notch! Great customer service these days is more an exception than a rule and these guys have it down!! read more

This is my 6th new car and my first Mini. And it was far and away the best experience I've ever had with a dealership. No pressure, laid back, knowledgeable, actually kind of fun. Best part is it's an excellent car at a great price. I've been driving it 3 months now and I haven't got the slightest complaint. If that continues, I'd lease another when this lease is up. Special shout out to Alexis Mata, great salesperson, great girl. read more

This was my second time to Bob Smith for a Mini, my first was in 2006. My first experience was very positive, and this time no different (which is why I returned). Alexis Mata helped me out with the exact car I wanted. No hassles, no haggling, and no games I have witnessed on car lots in the past. She made the experience enjoyable and drama free. Thanks. read more

The sale people are very friendly, good services . I'm very satisfied. Thank you all.

I had a great experience at Bob Smith mini. I have wanted a mini for years now and finally decided that it was time. I corresponded with Justin per email and set up an appointment. He was excellent at getting back to me. Justin, as well as the whole team were all so knowledgable, helpful and professional. It was really nice to have Justin take the time to explain all of the mini features. I am so excited to finally be driving a mini, and very appreciative of the excellent service I received! I highly recommend this dealership! Anne L. read more

Had a great experience at the service DEPT. Went on for a routine recall. I was told that the repair might take a bit longer than normal due to parts and demand and promised me a loaner. Josh was professional and thorough. He took the time to ask some key questions about my vehicle and found that I had extended coverage for another issue which he said they would repair for me as well. The process went quickly, I waited a nominal amount of time in the very nice waiting area. Got the keys to the loaner, and off I went. Josh communicated with me about what was going on every step of the way, and when I'm returned the next day, they had me in and out quickly and they even washed my car! read more

Purchased my MINI about 2 years ago and Kristen was all that you want in a sales rep without all the pushy and annoying parts of a typical "car salesperson". Service is always prompt and Josh will tell me when I can wait until next time to do a service and save me from spending money. read more

After coming in to trade in my 2013 Mini Cooper for a new car under my lease, I was a little nervous about the whole process because it's something I've never done solo before. But Alexis was there guiding me along the way, answering all my questions and making the whole process incredibly easy and fun! I ended up with a new Countryman that is absolutely perfect for me and I am so happy with it. Can't say nicer things about everyone there - professional, hlepful, and all Mini enthusiasts :) So much gratitude and appreciation for the staff! Thanks all! read more

I went in for warranty/recall work, it went as they said it would, all done in 1 day. They drove me to work, offered to pick me up when it was done. I didn't have to wait long when I dropped it off and they were very attentive. Nice experience. read more

I recently purchased a 2 door hardtop from Bob smith mini, and it was the best experience I've had at a dealership yet. This was my first car purchase and they made it a great process. Justin helped me find the right one for me and was really a great person to work with. He had my best interests in mind through the whole experience. I honestly look forward to returning to bob smith mini to service my mini and get another chance to talk with this awesome team. They had a very large selection of new models and a good variety of pre owned. I found a really great deal on a pre owned deep blue mini and I couldn't be happier. First I recommend minis over many other car manufacturers because mini puts its best craftsmen ship into a truly unique car and I recommended Bob Smith because it was a tailored experience. Ask for Justin, he's a cool guy. read more

Bob Smith Mini is my go to MINI DEALER. This is my second Mini purchase from Bob Smith. Not only do I love my Mini - but APPRECIATE & VALUE the fine Mini Service! My car is loved & handled gently by the service team! A special THANK YOU to SUE BOLGER our service rep. She provides excellent & caring service. She welcomes us with enthusiasm and makes us feel as we are part of the Bob Smith Family. She's Bob Smith Mini's best! read more

What a great experience! Salesperson Anthony was helpful, knowledgable, and patient (I did three test drives). General Manager and Finance and Insurance Manager Kristen were the icing on the cake. These three made buying our new mini fun! We had FUN buying a car. Go figure... read more

I had been searching for a specific mini cooper for over 6 months. I live in San Francisco but found the Mini at Bob Smith all the way in southern california. I worked with Andre, Justin, and mostly Wayne. In less than 24 hours, I flew to LA, ubered to the dealership and drove back to SF in my perfect MINI. Wayne was outstanding in customer service. Everyone I worked with was helpful and very knowledgeable. Overall, I had a great experience working with them and would highly recommend. read more

If I could give negative stars I would. They replaced a cracked windshield on my Mini and it reappeared 6 weeks later. This was clearly a stress fracture as it formed with the car parked overnight. I took it back and they tried every story in the book making up fantasies about how a rock hit it, to a bird dropped something on it to somebody hit the glass at night. They had 5 different people in their service department, including the head of all service for BMW/Mini (Tony), around my car for an hour and a half trying to concoct an excuse for them not honoring their written 90 day warranty. Finally the head of service admitted that they cannot see any impact mark and this did appear to be a stress fracture, which would indicate faulty installation, but he suggested that I take my car to an independent glass shop to get their opinion. He also asked to speak to my insurance representative. A few days later after my insurance rep did speak to him she told me that he did a 180 switch in his story and was now saying that they see a rock impact and they won't fix it under warranty - I would have to pay for everything again! Meanwhile I took my car to two independent glass shops who both confirmed that this was an obvious stress fracture due to faulty installation. I also showed them my invoice from the Bob Smith repair and they said that Bob Smith Mini had replaced one $275 part that was totally unnecessary and jacked up the price of some other parts by 3 times!! So let's count their lies and dishonesty: They lied about the service manager being on his way and made me wait an hour and a half; disavowed faulty installation and refused to honor their warranty; lied to my insurance rep that they found a rock impact mark that they previously admitted was not there; inflated prices on parts and replaced parts that did not need to be replaced. Bob Smith Mini just recently moved down the street and combined with Bob Smith BMW but the same guy oversees all their service. Do not trust them they are scammers. read more

We are fans of Bob Smith MINI and especially of Julia Moffa, the manager, Natalie Nouskasian for referring us to Julia, and our sales advisor Taylor Hunter. Our daughter purchased a Mini 2 years ago from the same place and unfortunately after an accident that totaled the car she was looking to replace it. It didn't even crossed our minds to look for another dealership or type of car. Julia took the time to speak to my daughter prior to us coming to find out about what her needs are, what she likes and dislikes and what sort of payment is she comfortable with. She was fantastic with finding the wright vehicle for my daughter, answering every question that we had , compare and contrast to what my daughter had before. Taylor knew so much about the car's features that we were impressed. Julia went out of her way to make the experience as pleasant as possible, short and sweet. We felt like we were a part of the family. My daughter is super happy and we feel confident to refer all our friends and relatives to them. read more

My fiancé and I were in the market for a Mini and we had bad experience at another mini dealer but we wanted to check out this one. We saw the mini we wanted and were quickly treated by Brittany. She was very friendly and welcoming and knew her stuff. Long story short Brittany helped us out and we ended up getting the Mini we sought out on getting . 5 stars! We are going to be shopping with them for years to come . read more

I wanted to let you know that I was left baffled by Calabasas Mini customer service. I wanted to make an appointment to return my Mini. I called on the 14th of January at 11am and the representative connected me to a woman named Shane who handles these sorts of things. I left a voicemail because she didn't answer then I called again the same evening and left another voicemail. I had to do the same the next day because she never called back. On the evening of the 15th, I called and spoke with the manager (I don't remember his name) and he tried to make excuses for her behavior, saying that she was a very busy person and didn't even return his emails for couple of days! When I told him that I was worried about being late for my February 1st due date to return the vehicle, he said that if I didn't buy the car at Calabasas dealership then I could go and return it wherever I bought it. I thanked him for his "great" customer service and hung up. I will not be returning to this dealership ever again but I also wanted to let others know about how irresponsble and rude they are read more

They did a horrible job. After they serviced my mini, I found a hose disconnected and the clamp broken. After they fixed it, they put on their paperwork the hose was leaking and further problems would ensue if I didn't use premium fuel. What lies. I have pictures to prove the hose was not leaking, it was broken off due to their negligence. I felt they treated my mini poorly, and me worse. read more

I stopped buy here to check out a car I was interested in. I ended up purchasing from here. I shopped around, I found few nice people along the way but I came back here. I have to say the Mini dealership about 40 minutes North of here was ridiculous in price! They are proud of their cars and that is why they will stay on their lot instead of customers driveways. Which leads me back to this place...I could have gotten the same price at one other dealership but it all came down to the people. And the people at Bob Smith like their jobs which tells me that they are treated right by very good people. Highly recommend. read more

I just bought ( yesterday ) a 2013 orange spice Mini from Scotty at Bob Smith Mini. I am ecstatic !!! This car is LOADED with extras, and is as peppy and fun as it gets. I could not be any happier !! THANK YOU, ! Melinda C read more

Worst experience ever !!!!!! Sales manager was rude unprofessional , refused me a loaner car (I'm Hispanic) but gave it to an Anglo woman. Refused to store my insulin, then said they would drop me off to eat as I'm diabetic no loaner car , no rental had to wait to be picked up . Go to Santa Barbara better service . read more

Bob Smith MINI - Car Dealers Near Me - Calabasas, California

Josh was very informative and helpful when I brought my mini in for service. They were nice and efficient. They made sure I had all my questions and answered and took care of my car a lot better than other mini locations. Pleased. read more

Although my son did most of the work of finding a car for me at Bob Smith dealership, Alexis was a great person to work with once I arrived at the dealership to drive my new MINI for the first time. She was a great communicator during the days leading up to my purchase and answered all my questions with enthusiasm. There should be more people like her working with the customer to find a perfect match. It is my first MINI and I'm delighted with all the features. The driving is great and I look forward to many years on the road with this 4 door hardtop. Thanks to Alexis and everyone else at the dealership. read more

Great dealership! Richard Pananian is a very courteous Salesman. No pressure and no rush. Would buy from him again!

Went there just to check the cars out but ended up buying a Mini Cooper Country Man. Bought cars all my life but never met a great salesman like Justin Chorbajian who was extremely patient considering we were unprepared for the needed paperwork. He spent close to 4 hours with us starting from test driving the car to obtaining auto insurance over the phone (his desk phone, mind you). I'm a salesman myself and would have easily hired him at my place of business if I could. Truly professional and he knew his product well. I give him and his company, Bob Smith Mini in Calabasas, CA 5 stars for excellence. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

This was hands down the best customer service I have ever received. Rockstar was patient, knowledgable and most important, friendly. My mom and I came in to test drive a MINI with no intent of buying until a later date. Rockstar sold us on the car almost immediately and I went back the next day to purchase. Now a week in, I am as happy with the car as I was when I bought it. I would highly recommend this MINI dealership for your next car purchase. Thanks Rockstar!!! You truly Rock!!!!! Ash and Linda read more

If you value your credit score, I found their business practice when it comes to financing to be very deceptive. They ran my credit twice although I had only consented to one run. Too many Inquires can hurt your score. When I tried to inquire for some clarification after the fact, the finance person absolutely refused to talk to me. Their lack of ethics goes right to the top as when I tried to contact the owner I was shuffled of to an underling, who had very week answers. Check the deal that they are giving you, because when they do not disclose pertinent facts up front, you are putting yourself at risk. And they do NOT care! read more

We live halfway between Universal City and Calabasas. Actually Calabasas is 2 miles longer, yet we decided to try out Calabasas. I am so incredibly glad we did. Sales guys are typically friendly and not that difficult to communicate with, however it's rare when you find someone who you truly connect with. Anthony and I connected on a level that made my lease experience unforgettable. The overall process was incredibly smooth. I didn't know much about Minis walking in. I knew I wanted a convertible but outside of that I really needed some guidance, and I was bummed to find out most of the convertibles were gone. There was one lone one in the showroom but I didn't feel it was the right fit. Anthony is a student of Minis and there's a level of passion he possesses that gives you comfort in working with him. He suggested we walk around the dealership and explore the previously owned floor. By the time we reached the 2nd Floor Anthony had a pretty good understanding of my basics; job, location, recent move, personality and a clue as to what I was looking for outside of convertibles. I work in sales myself, so when I hear, "Let me show you something. I think it's exactly what you are looking for." from a sales guy I know they are putting themselves out on a limb. If whatever they show me stinks then they lost me so it's a bit of a risk on their part. Needless to say, the next car he showed me is the one I'm driving today. Anthony was spot on. read more

The service at Bob Smith Mini is great. They made my experience of getting into a new lease easy and enjoyable. Sue in the service department is always great and Andre and Ryan in sales are the best! read more

Do not deal with Bob Smith Mini in Calabasas. I spent the whole day coming to what I thought was a fair negotiation. Just before going to finance they told me they needed to give me $1000.00 less for my trade in. So it was a complete waste of my time. If you get negotiating numbers from them, have them sign the deal. I will never go to this dealership again. read more

This is for the service department, in particular Josh. He went above and beyond to service my Mini. He has a great attitude and a pleasure to work with. read more

We had a check engine light come on three times. There have been three different expensive solutions. I don't trust their analysis.

After driving used and hand-me-down cars for the last 12 years, I decided it was finally time to get myself into some nice new wheels, and Bob Smith Mini was the first stop in my car shopping experience. Upon walking in, I was immediately directed to George Bunnell, who was wonderful to work with right away. Having visited several dealerships since, and dealing with a variety of salespeople, I realize how lucky I was to have been put in George's care. I didn't even end up getting a Mini, but to thank him for his time and kindness I wanted to leave this review. Other salespeople I dealt with across several brands/dealerships were condescending, phony, obnoxious, and several still call me daily trying to push cars on me that I don't want. George was extremely patient, happy to answer my wide variety of questions as they arose, and never made me feel pressured in any way. If you're in the market for a Mini, go see George and he will renew your faith in car salesmen. read more

Had a great experience at this dealership - and far better than the one I had at South Bay Mini. They were professional, great to deal with, and got me the exact car I wanted with the right financing option for me. Super responsive and accommodating - Cece was lovely. Finance team wasn't pushy about upselling after I selected my vehicle and I drove away happy. Will be back! read more