I have been very satisfied with the Service Department at Bob Steele. They have gone over and above to take care of my needs. So much in fact I ordered my new truck from them and the Sales Department was great also. read more

I purchased a previously owned Chevy in August. On October first I called and told them the air conditioning was not cooling at all. I explained I'd noticed the A/C had been not working very well to cool, but thought maybe it was my imagination. Now, I was certain it was not. I was told the basic warranty did not cover the air conditioning. I was astonished, as this was not represented to me as an issue and I surely would not have bought a car IN FLORIDA without working AC. I was asked if I'd noticed the problem on the test drive and I said it had been a totally cloudy day, I test drive it with windows open and NO, I did not test the A/C. But who sells a car with less that 30k miles IN FLORIDA without working A/C. After another call with a different person I was told, basically, I was out of luck. Today, after checking in three places to do the repair, I finally got the money together to get this VERY EXPENSIVE repair done. Nearly 2 thousand dollars! Bob Steele ripped me off. I am furious. Essentially I paid 2 thousand more than what I thought I was paying the day I bought my car. Do NOT buy a car from them! read more

Bob Steele Chevrolet - 2015 Chevy Trax. - Car Dealers Near Me - Cocoa, Florida

Awful. Drove 60 miles for a car they promised me that had and then tried to show me a different car. Awful awful awful.

We bought a new C8 Corvette from Bob Steele Chevrolet and we're very satisfied with the experience. It took us 3 months to take delivery and we were kept informed every step of the way. Followup service has been easy to schedule. read more

I purchased my vehicle in 2018, it was a used vehicle and I was doing a trade in. I was ''offered'' 4K less than what my car was worth first off. Then I provided my Kelly Blue Book code which shows the true value of my vehicle... they took the code and revised my trade in amount, eventually resulting in a deal. But must do your own research or they will bite on the unknowledgeable person! Second, my car purchase came with lifetime oil changes...A++. I recently went in for an oil change AND a wheel alignment. I brought my vehicle in at 4pm and it was miraculously complete at 4:59 which already was suspicious as they shut service down at 5pm. Not to my surprise I was charged for a wheel alignment and the only service that was done was an oil change! They even printed out a before and after report of my wheel alignment. Pah! I was baffled that a technician and management would really do this to a customer. Someone could of easily said ''we couldn't get to that today, would you mind coming back?'' Or something along those lines. That's good business and transparent to a buyer. That's what builds trust and a returning customer. I knew my car I knew an alignment was not done. So I called them to let them know this isn't right. They never apologized to me and I went back the next day. They quickly put me in the waiting area and ''re-did'' my wheel alignment. Just know your car, your values and do your own research. The people in the customer service area however generally were polite to leave this on a positive note. read more

I had this coupon printed today: Bob Steele Chevrolet, Inc. - 2800 W King St, Cocoa, FL 32926 6-Quart ACDelco GM OE dexos1® Full Synthetic Oil Change and Tire Rotation on most vehicles $79.95 *Tire balancing, tax, and more than 6 quarts of oil extra. Excludes diesel engines and Corvettes. See owner's manual for specific oil grades recommended by vehicle model. expires: 10/17/2023 I made an appointment for 11:00AM Expected a Bill for $79.95 plus tax. Got a bill for $ 90.24. I got my 2020 Colorado back at 12:47PM. Do the math, a $79.95 coupon does not come to $90.84. My last oil change, the total was $81.41. Witch was great. I expected a little more, they honored their coupon and then some. Bob steel has lowered themselves to using false advertising to get customers. The coupon says it includes a tire rotation, which did not happen and they did not even check the tire pressure. Dustin my service writer was great and did what he could. To surmise Bob STEEL Chevrolet is not even honoring their own coupons and I would not recommend them for service at all. read more

Very deceptive pricing. When we went to look at a car, we were told we would be charged $3k more for the car since we weren't military, financing a car, and trading a car in (we wanted to pay cash). The sales rep, I believe by the name of Christian was rude, unprofessional, and lost a sale that would have happened same day....due to his lack of professionalism and poor people skills. If I could give less then a one star rating I would. read more

Car needed new keys cause my old one got wet. Four days after taking my car there I get a text to ok the service equaling 330 dollars. Was irritated cause the keys cost 10-20 bucks on Amazon. But okayed it anyway. I get there and they charge me over 500 dollars because they did diagnostics I didn't ask for or ok. 500 dollars for two keys. What a rip off. Dude I dealt with was so uncaring and did nothing to remedy it. Will never go back. read more

I was in an accident about a week and a half ago. My car was towed to Bob Steele's body shop to assess the damage and later decided by my insurance company that it wasn't with the repair. We had wonderful customer service from Katie and everyone involved in the incident. Today we decided to check out Bob Steele Chevrolet for a new (to us) vehicle. Kevin Steele set us up with an appointment with John Doran. John greeted us immediately upon arrival and took us to his office. We discussed what we were looking for and the price range we were hoping to stay in. John took us to a Chevy Traverse that for our needs to a T. We test drove it and loved it. My husband wanted to shop around at some other dealerships, even though I was already sold. So we left and told John we would let him know what we decided. An hour later we were back at Bob Steele. John got us all set up and handed us over to Chris in finance. After signing a million papers, having our credit checked, getting the best finance rate through a bank, and paying our down payment, we drove out of there in our new car! It was a wonderful experience and to top it all off, we get free oil changes and tire rotations for life. Thank you to everyone at Bob Steele for such a wonderful car buying experience. read more

Bob Steele Chevrolet - Our new Traverse! - Car Dealers Near Me - Cocoa, Florida

Made a 10:30 appointment for an oil change and 15k mile service. Car was promptly serviced and ready to go at 11:00. Fast, hassle-free, courteous service. Plan to start taking our other car there for service. read more

This is in reference to the Merritt Island, Florida dealership. Unfortunately the salesperson works for a horrible manager/dealer. We had a great relationship with the salesperson Keith and we made a deal with a vehicle but they advertised the used car before it had been cleaned up, it was in rough shape, however they said that it would be cleaned and touched up to be good and we could finalize the deal after we accepted their terms and the work was done. Two days later, before the work was done, we got a call and they said that the deal was off and we would have to accept a higher price if we wanted the car, after saying we would think about it, the sales person called back later to say that when they cleaned up the exterior, then realized that the hood had paint damage they couldn't buff out so they wanted $1,500 to fix that before we accepted the already agreed to touch up. At this point we decided that there were too many deceptive things going on. HOW CAN THIS BE A REPUTABLE CHEVROLET DEALERSHIP??? Beware of the pricing that is advertised as a set amount on certain sites that they choose to put themselves on, If you are not a veteran, having a trade and finance through them you will pay $3,000 more, the price is FALSE! After you agree to price that is over the incentives that you do not qualify for, you will get a call saying that they need to raise the price. This is not a reputable dealer. AVOID THIS COMPANY AT ALL COSTS!!! read more

This place is a joke! Avoid like COVID! Sales/finance have not a clue what is going on... you walk in with a approval from your own finance w/ a reference # so they take it and come back with the typical BS of we need more down payment story! (But yet my financing is all set with my bank of choice who told me a down payment was an option not a need) all I needed was the dealer to link to the bank and do the paperwork like they were supposed to..... but now instead they want to give a bogus story and get more money out of you with no real reason as to why? Avoid Avoid Avoid! We went elsewhere the next day with our approval code an made a purchase from their competitor, called ahead told them to start the paper work showed up signed and drove off... like it's supposed to be! read more

Advertising on used cars can be up to $3000 more (plus another ($1000 in dealer fees). Not nice to do to customers. What else are they not being transparent about? read more

Sage helped me get my trucks oil change and look at some tires. During the day I found tires I wanted at another place and asked if they could sell me them at same price. Sage said he could and he also schedule it on a day what is not as busy. When my tires came in I got my tires changed and alignment. And got my trucks brakes fluids exchange on the same day. It was fast and I would like to thank sage for being a nice person and Professional on helping me. As well to the mechanic for a great job. read more

Was in a middle of a deal with a car and they raised the price by 2800 as we sat there. They offered us a write up bid for 17400 and then raised it to 2200 when some tech guy online raised the price. We drove up there twice to test drive the vehicle and it wasn't even at that location. Crooks through and through. Sad thing is, they will sell the car to someone else for the higher price and not give a rip about being dishonest to their client. Sad really. Definitely took our business elsewhere. read more

It took way too long to diagnose and fix my car. 4 days to diagnose(and $250!) and then another 7 to actually get the part and fix it. That's really just way too long. The customer service was actually quite good and they got a me a rental 3 days in. Did catch him in one lie but let it go being I had no control over their time frame and calling him out did not makes sense. Something that also bothered me is someone scratched off a political sticker I had on my car. That's inappropriate! I can tell it was scratched off with a key or fingernail, too. No employee should mess with someone's bumper stickers! They need to MYOB and just fix the cars. read more

Bait and Switch. They advertised multiple used cars for as much as $5,000 less then they were ready to sell them at. Plus their dealer fees are somewhat higher then other Chevrolet dealers, based on my research, $900 for dealer fees and $200 for "documentation fee". To be fair, their advertised price was lower then the competition but that did little good when their actual selling price increased by $5,000. read more

Friendly and professional customer service at Bob Steele Chevrolet! Kelly in the service department was knowledgeable, efficient, and empathetic to all my concerns. The Service Director Jeff, was courteous, diagnosed the problem quickly, provided clear communication, and explained in detail the services needed. Overall, every employee seemed happy, the waiting area was very clean, and it was a comfortable environment to wait for my vehicle. Outstanding experience with the service department today! Thank you Kelly & Jeff! read more

This place blows when it comes to service. Been sitting here for two and a half hours. Walk over and ask what's going on and they say my estimate is ready now. They start with these are all the services your car needs which is $800-900. I came in for the $49 oil change. Find an independent mechanic that you trust! That's my next step. Still haven't fixed my original issue yet. Arg! Three hours and still waiting. Service advisors have had lunch and are all doing good. No idea when I get to leave here. I did get a free bottle of water. 4 hours and still waiting for my 90 minute service. read more

Everything was perfect. Sam was an absolute pleasure to work with, he made the buying experience easy, flawless, fun and exciting. His knowledge of the trucks and financing was an added benefit to make it stress-free. I will be recommending Bob Steele and Sam to others. read more

Every time I buy parts here they screw up my order. If you special order multiple parts they are going to forget at least 1 item. They never have gotten anything right the first time, even for single part orders. If they tell you that a part is unavailable except as a whole assembly, odds are they're wrong. The next closest chevy dealer is down in Melbourne, but the 1 hour drive will save you many hours or even days of time and headaches. If you are a professional trying to get a job done, this parts shop will cost you thousands in lost revenue if you keep going back. Don't risk it. Especially when special ordering parts that take days to arrive. Odds are the other dealers will stock the parts, even if BS tells you otherwise. They never get anything right. I've only heard bad things about their sales and service as well. Stay away. read more

Buy a new vehicle and get the run around. Never coming here again, not even for an oil change !!! Smoke shields, warranty work? Nope not here read more

Made an appointment for a oil change just to be told appointments don't matter because they still put you in with the non appointments. Sitting here for 3 plus hours now read more

Attention all Chevy owners who received the big colored brochure from bob Steele Chevrolet offering to double Your MY Chevrolet reward points for dollars spent between May 1 and May 31 2019 as a Father's Day special. Be careful it has a HUGE misnomer in its offer. My husband is a big Chevy/GM loyalist with all his corvettes and truck purchases. However today he was upset and disgusted with this particular rewards game. We were told when we just purchased our recent new truck that all earned rewards points could be used to buy accessories and/or PAY FOR SERVICES at authorized Chevy dealers. Bob Steele's advertisement was an offer to double your dollars value for specific reward points. I. E. 100.00 is usually for redeeming earned 20,000 points, but bob Steele Chevrolet Was offering 200.00 in value for those same redeemed points. Imagine our surprise Today when we went in to pay for our service repair bill and we were told this so called double redemption DEAL had a HUGE restriction. It couldn't be used at double points value for any services at their dealership. This special rewards game WAS Only if you purchased accessories from this dealership. Only then would they double rewards system value. Shame on Bob Steele's dealership, in our opinion this goes against the total concept of the value system. They shouldn't be allowed to pick and choose when and if they are going to double point values. It should follow the overall design of the rewards program designed by Chevrolet or at the very least make sure any future offers spells it out in Huge type the limitations they are placing on the use of points with their offers. They've now lost out twice this past month. I went there to trade in my Platinum edition Highlander three weeks ago and the offer was terrible for a vehicle with only 24000 miles in mint condition. We left went down the road and found every other car company's offers were better than here. We obviously bought a brand new SUV elsewhere. Now this situation tells us we need a better Chevy dealer for all our purchases or service work too! read more

Jason helped me get my very first car today! Was super nice and informative the entire time. Definitely better than other dealerships I've been to, made the process feel more comfortable and less forceful. read more

Shady salesmen everywhere, lying managers and poor service specialists. Avoid this place if you can. I drive way further to the other GM dealer just so I don't have to deal with these people. read more

Highly recommend! Sam Johnson was amazing no pressure sales, the guy with all the right answers and he really listened. Told him what I was looking for hit my wish list in the first test drive. Went through the entire vehicle even spent the time to set a few Siri channels and link my phone. Even saved me $$ on registration & tags. No temp tags. Brenda (finance) was accurate, through and explained everything in depth. Between Sam & Brenda they took care of everything. No pressure up sales. Needless to say I drove out in 3hrs with a new vehicle. read more

They bait and switch prices which is illegal in Florida. Assist manager admitted that price was 10k lower on website but their disclosure statement covers them. It does not. Reporting them to Florida for violations of the Florida Deceptive and Unfair Trades Practices Act. We offered for them to uphold the price on website and Assist manager laughed at us as we went out the door. Left two messages for General Manager to email me to respond. Never did. Also, I'm a woman and I was with my husband. I was the one negotiating the price and the assistant manager ignored me and put paperwork in front of my husband. Wouldn't even make eye contact with me. With managers like that, no wonder the salesmen look miserable. Stay away from this dealership. They are bad news. read more

Nearly 3 years ago I leased a new vehicle from your dealership. Your sale department was horrific, playing endless games. As if that wasn't enough, I worked with a female closing officer (petite,long dark hair,juvenile) that was let go not long after. The worst deal and treatment I have ever experienced. Yes, she is gone, but that doesn't help my horrible deal. My recent experience in your service department was the dealbreaker for any further communication with your company. Karen, had her back turned to me for over 15 min. while she canoodled with a male friend of hers. So much for making an appointment. Shame on you! read more

Having purchased a used car with free oil changes I booked an appointment for 9:45 this morning. I arrived 5 minutes early to be told it would be about 1 hour 15 minutes. At 11:30 (1hr 45 mins in) I asked if my car was done, and was told it was in line. I had to be back in Melbourne in just over an hour so at this point I asked for the dept manager. He came out and told me it takes 15 mins to do the oil change and my car was being put on the ramp. Well 30 minutes later my car appeared. So this oil change took 2 1/2 hours, and that is not including the hour round trip from Melbourne. I don't appreciate the lies I was told about how long it would take and I will not be going back again! read more

They ghost job candidates. I have zero tolerance for people or companies that do not keep their word. I interviewed on a Thursday and was told not once but twice I would receive a call on Friday (the next day). That call never came. Hire me or don't but at least keep your word and call so that a person can move forward with other opportunities. Anything less is pure disrespect. read more

Not once but three bad experiences. A new battery for my car they wanted $55 in labor to change it out I said no way I'll take it home myself I did it in 3 minutes it's not that hard and it's certainly does not cost $55 in labor. Because I did not surrender the old battery they charged me $20 I went to take it back in a month with the paper they gave me and they said it was not the proper receipt well I gave them the paper that they gave me the woman on the phone said they had to go upstairs and look through boxes and boxes the thing is it was still under warranty when I had to replace the one I bought from them they never gave me a receipt I did have a receipt for the service order the yellow paper but they were retaliating against me because I would not pay the labor. They are a big rip off. Now I drive to rosner which is 40 mi away in almost Palm Bay area just because I do not want to deal with these corrupt people. Trust me you will be very sorry if you do business with this dealer ship they are exactly the reasons have such a bad reputation. DON'T GO. read more

Their sales department is awesome. Their service department however.. treated my 2018 Chevy Malibu like garbage. They were unprofessional and completely lacked communication. After a very frustrating and upsetting day, the service manager Tyler made things right with great customer service and going above and beyond. Would still not recommend this service department. read more

This is THE WORST experience I ever had with a dealership . They said that the car was equipped with Bluetooth and Wifi which when we tried to set it up the provider told us that the car was not equipped for wifi and Bluetooth. Well when we called they said that they will add it. We scheduled an appointment to set it up so when we got there which is about 60 miles away from our home they told us that they didn't have the part. A total nightmare!!! We contacted the regional manager and finally to get it set up to a Chevrolet dealer nearby us. The whole experience with them was the worst ever for a dealership. The worst of it all is that they never apologized. They had these nonchalant answers to everything. If we had to do it all over we would definitely not go there. read more

My boyfriend took his vehicle in to have his automatic windows fixed, and he got his truck back to find the interior of one of the doors all scratched. He pointed it out to them, and they agreed to replace it for him with a new one. This was almost two months ago. They haven't called him once about it, and every time he would call to ask about it, they would come up with another excuse as to why they don't have it in yet. Then after the first couple of weeks when he would call, the receptionist would forward his call through to someone else who wouldn't answer. After leaving 3 unreturned voicemails, he had to go up there in person to get an update (another excuse for not having it). The last couple of calls now (all during business hours and days) haven't been answered or returned - again. You'd think they would order the part and have it overnighted to fix an issue THEY caused. read more

Had a scheduled appointment for oil change, arrived 15 minutes early, as told it would be an hour. Waited an hour, waited 90 minutes, waited 2 hours, waited 3 hours, saw people that came after me come and go, after waiting 2 hours I was told your truck will be right out. Total of 3 1/2 hours. No, thanks to the car wash, I missed 1/2 days work. Own 2 Chevrolet and won't be coming back. My Ford truck was 10 times the truck anyway. Goodbye, Bob Steele. read more

Nice a clean and big, only reason it has two stars. Great place to stand awkwardly at the service dept waiting while all four office workers to ignore you. Not sure if I'll ever be back here. read more

Brought it in for defect in paint (small) and 3 weeks later got it back repaired with a small den. Had to leave it another 3 days. Other issues I asked if were repaired and told yes but they didn't do it. Caps on tire came with metal and the inside plastic cracked - told was replaced when I called. Got there and nothing was done again the second time! They said only had green plastic crap ones! truck is under 3 year bumper to bumper warranty and service guy tells me "those would cost $20 and we aren't doing that!". WTF bumper to bumper warranty?!!?!! I'm ready to write Chevy! read more

I found exactly what I was looking for and got the exact deal I wanted. My mom, my sister and myself all drive vehicles purchased at bob steele Chevrolet. I'm beyond satisfied with my car buying experience. read more

What a great experience I had recently! Shout out to Kimberly McCord and Jr Fowler! They were awesome during my whole experience on getting my vehicle fixed. It was fixed in a timely manner, updated me through the whole process, were so friendly and very personal with me which I really appreciate. Thank you so much for making this experience stress free for me. read more