The shopping process was great! They stayed late for me two different days working out the deal, and getting me a car I could both afford and that was exactly what I wanted, so great job to the sales man! I was just annoyed that they messed up some paperwork so I had to use my time and gas to drive from Palm Bay to Cocoa because of their mistake. I feel like the should have brought it to me or something. Also didn't like being rushed to come up there to fix the mistake, the girl didn't like hearing that I had plans for that night, wanted me to "swing by" on my way to what I had planned. Also I had told them that I cannot take personal calls during work hours. So they bypassed my cell phone and called me directly at work, said maybe they would think she was a customer....I don't have that kind of job, I do not take customer calls, besides they can hear my conversation. I just wish they could have e-mailed me like I asked several times, or just left in the message what the call was about, instead of playing phone tag for days. read more

Review of the service department: misleading information upfront, difficult to reach service department to schedule appointment, appointment was subsequently changed by your staff. read more

What a great experience I had recently! Shout out to Kimberly McCord and Jr Fowler! They were awesome during my whole experience on getting my vehicle fixed. It was fixed in a timely manner, updated me through the whole process, were so friendly and very personal with me which I really appreciate. Thank you so much for making this experience stress free for me. read more

I stopped by last month as they opened, I WAS there to buy a new truck. Well i walked the entire lot without one person even making eye contact much less talk to me. This was extremely unprofessional. At the end I went and sought out a salesman, I didn't tell him how I had been there for over an hour without any help. So I give him the specifications on what I want, I am guaranteed 4 of similar spec will be there the following day. I drive by the following day on my way to work and I see the semi with the trucks. Obviously the salesman NIKOLAI was more interested with playing games on his phone rather than selling a 65k truck. Sad part, I was treated like this and I have bought there before. You would think they would treat repeat customers well, not here. I spent my money elsewhere. Thanks read more

I received a phone call from them and absolutely nothing happened. I guess they don't care about their reputation which is mind boggling.

After an initial mishap General Manager Billy and sales person Billy made it all right!!!! Two cars sold.

I had to wait 12 months for a recall airbag for a 2009 truck, once the part came in they called I went to dealer and service said it might not be there yet! Then why call? After part was replaced they called and said it was ready, when i got there they said they would have to check to see if ready, after waiting 15+ minutes I was told it was ready and had to wait another 10 to get truck. May seem like no big deal but why call if you don't have part? why call if truck isn't ready? Would never buy a new vehicle from them! read more

I bought a used 2017 Toyota Tacoma from Bob Steele and as several others have confirmed their 130 point inspection process is a joke. The clutch went out 10 days later after a 2k drive to NM. I explained that I have only driven manual transmission vehicles for 36 years and that I know how to use a clutch. Toyota would not honor the powertrain warranty because they said that the clutch had been abused. They do not inspect their vehicles properly and would not help with any part of a $2200 bill for a new clutch. They may be a family dealership but they have zero integrity! Do not buy a used vehicle from them!!! read more

I had a very good experience with their service department. William Clouser was the service writer and was very professional and helpful from the time I left the vehicle to the time I picked it up... even with contact via email - which many places don't seem to "get". THANKS read more

I was looking for a specific car and had visited three other dealers, I went to Bob Steele because they had the car I wanted on there web site, when I arrived it was at there other used car lot 5 miles away, I knew where that dealer because I've been there before so I drove there and waited thirty minutes and didn't get acknowledged by anyone So I called Sky at the first lot and asked if I could buy that car from him and he said yes they would get it transferred if we came to an agreement, wish he would have offered that from the beginning but I had to ask after I wasted a hour or so Went through the normal negotiations and we came to a agreement and the fiancé guy Travis called us into his office, I asked specific questions about the payoff on my trade being accurate and when they would pay it off, Travis assured me they had it all correct and my trade would be paid off in under ten days On day ten after I purchased my car that I am satisfied with, Sky calls and asks for a couple hundred dollars to pay off my trade? Really? I refused and Travis called me back and tried to strong arm me into paying it quoting it was in the contracts, I refused again and asked for the general managers name and number, he was busy so I sent him a email, in the meantime Travis called back and left a message to say don't worry about it. Guys you can't ask for more money after the party's leave the closing table, it's like me calling back and saying i want a couple hundred more for my trade, I'd look very ignorant as they did when they called me asking for a credit card over the phone Up to this point my experience was very pleasant, I wasn't rushed and Sky he treated me very good. The dealership was above average for the industry I didn't complain about the $800 dealer fee or the loss I took on my trade in, I am in the sales business as well and understand everyone's entitled to make a profit I'll be back in the future if they have something im interested in and give them a good overall review Lastly if someone spends $35k on a used car and asks for a set of tire valve stem covers say no problem and go and take some off another car, instead I left with none and stopped and bought my own on the way home read more

The service department is sorely lacking, three hours I waited for a tire to be plugged. Had they been honest with me from the get go I could have left the car and come back for it but the service coordinator kept giving me a line of crap. I will not be buying my next Chevrolet from Bob Steele. No communication. Dont blow smoke up people's... read more

I worked there for 2 years with no problems and got fired because I am partially handicapped. Very disappointed as I thought this was a family dealership. Only concern they have is to make profit, not taking care of customers or employees. read more

Run from this place. Looked at a 300S, drove over from Orlando, Could tell Sales rep was new but ok. Get to car, and it has a dead battery. Ok things happen. Then the battery pack jump starter they have is also dead. after some time left, exchanged numbers, and went to look at another car and was told would get a call when car started and a test drive. No call after an hour, so I call........... still not able to get it jumped. after another hour called back and asked whats going on. Still not ready, OK I finally had to ask.............. Does anyone have any old fashion jumper cables at a car dealership. "crickets" So heading back to Orlando I thought I would let manager know about issue today. ZERO EMPHATHY. Went to Melbourne the next day, had issues on that dealership as well, so thought I would give this another shot since it is the exact car I want. Asked to speak to manager or sales rep. they were both off. So asked the receptionist can you have someone go check to see if it starts I will hold. I am 'sorry sir, we cant do that without a sales rep on site"............... Excuse me, I only asked can someone go out and check. That was apparently to much to ask There calls are monitored I hope they pull the call and listen to it. Apparently no one there is wanting sell a car. read more

Horrible service department. We purchased a GMC Acadia from them. They offer free oil changes for life. The problem is you you will only be alive for one or two as slow as they are. My wife had an appointment for a oil change at 9:30 a.m. after and hour and a half she asked about the status and the service writer said he would go check (she had a two year old with her) after 20 minutes without an answer, she inquired again. He again said I will go check but never came back. Finally she vented to tje service manager who said he would go look into it. Finally at apx 12:00 p.m. they came and tokd her they were starting it now. Finally got the car back at 12:30 p.m. for a basic oil change to take 3 hours and for the service writer to never come back with an update after 3 request for an update is unacceptable. His only excuse was he is overwhelmed, my impression is they don't care about providing the free services they promote as selling points when you are buying. Our purchase went well but it is clear the service department doesn't care about customer service. Stay away! read more

Bob Steele Chevrolet - Car Dealers Near Me - Cocoa, Florida

This is the biggest effing joke of a service department I've ever dealt with. They've had my car for 4 days to only do an oil change and drive it to see if a "code" would come up. Their communication with customers needs a lot of work. We were told on the first day we brought it in that they would call us at the end of the day. No call. We called them. "Oh, the technician didn't get to it today, it'll be tomorrow". 2nd day, no call, we called again. "The technician didn't get it finished today". Skip a day (because it was Sunday). Call on Monday, "there's definitely something wrong with it, we just don't know what". Um, ok. We're leaving on Tuesday to go back home. What are we doing about this?? "Well, you can trade it in on a new car". WTF?! "Oh, you can drive the rental back home and when your car is done you can hop on a plane and fly down to pick it up". Well if that's our only option.... So we decide to have this same technician change the oil and we tell them we'll be back at 730a after reminding them we live 14 hrs away. We arrive at 730a the next day only to wait 2 freaking hours to do what should've been done 2 or 3 days prior! This was a completely horrible experience. So in summary, their communication is horrible and they don't give two craps about the customers time. Oh, but they washed my car. Makes it all better. I will give props to one of the sales associates from the night before who noticed my husband waiting at the service area this morning and offered him drinks and breakfast. read more

Bryan made the entire process simple and quick, he was very informative and translucent. We left with a car, tag and insurance in an hour.

Went to Bob Steele to buy a new vehicle and experienced the worst customer service of my life. Between a young irresponsible salesman to a grumpy sales manager who didn't help at all. I was put on the back burner like I wasn't trying to buy a $40,000 vehicle. But thanks to that I actually went to Ron Norris and bought two! I will never even attempt to go back to Bob Steele read more

I would recommend buying a car anywhere but Bob Steele Chevrolet. My senior father bought a used car for his daughter, my younger sister, and within a week of purchase charged my father $2,200.00 ($1,400 for labor) for repairs on the same vehicle that supposedly passed their 130 pt inspection. The issue was a faulty water pump and a balance chain. Side note: The day of purchase the check engine light came on before leaving the lot and they swore it was a censor and battery issue, "fixed it", and all would be well with their lemon. They are either incompetent peddlers of cars for which they have no expertise, or worse, liars who take advantage of the elderly on fixed incomes who knowingly sell cars with issues (refer back to side note for context). This senior is a veteran, who literally just tried to get his kid a vehicle for college. Bob Steele does not deserve your business. read more

Just purchased a vehicle from Bob Steele. Travis Kittleson and Rob Reese made all the difference in helping but not being pushy. Highly recommend these 2 individuals to handle your future automobile purchases! read more

Bob Steele Chevrolet has had my 2017 Chevy Colorado for 38 days as of today, July 22, 2018. It has 7540 miles on it and it was about a week shy of being one year old when I had to bring it in because of a "Reduced Power to Engine" light. Turns out the High Pressure Fuel Pump was bad. No problem as they had one in stock. Problem is they have no GASKET for the fuel pump and still do not! I tried working with the sales department but they were only interested in selling a new Colorado for a higher interest rate and instead of the 48 months left on my loan they would give me a higher price per month over 72 months!!! No Bob Steele Chevrolet for me again!! read more

I will NEVER buy from Bob Steele Chevrolet again and I will NEVER use Hertz rental again. The Cape Canaveral, Florida office, working with Bob Steele Chevrolet, falsely charged me and never made it right. Now I'm out $75.00 when I was originally supposed to have a "complimentary" vehicle while my brand new SUV had to be fixed. The details of the matter are that, I was assigned a complimentary vehicle through Hertz by Bob Steele Chevrolet while my vehicle was fixed. I had it for an extended period of time due to the pandemic, I even detailed it inside and out, twice. The last time I cleaned it was right before returning it, even though it didn't really need it, in order to avoid any possible cleaning fees. The vehicle was returned and the manager on duty, Darian, ensured us everything was alright and we handed him the keys. The next day, to my surprise, I discovered a $75.00 cleaning fee on my credit card statement from Hertz. I called their office and Darian answered. I asked for an explanation and he said it was a result of the fact it appeared there was pet hair in the backseat of the car. That's super surprising to me since I don't have any pets! After I advised him of this Darian retracted his statement that the cleaning fee was necessary and advised he would take the charge away. He hung up, but then called back 5 minutes later and gave me a corporate phone number to call to make my complaint since, "it was out of his hands now," despite telling me he could fix it and take away the unfairly charged fee. I called the number and was on hold over an hour and made my complaint, the individual who answered advised that she had to email the Cape Canaveral, Florida office for verification, then she could refund me. That was a month ago. I haven't heard anything. I called again to speak to a manager who advised they would get to the bottom of it and I haven't heard anything from her either, and the charge is still there! Without explanation! I have filed a fraud report with my local Sheriff against the Cape Canaveral office as well as reported the charge with my bank. This blatant lying and disregard for customer service shows just what kind of company Hertz is and how poorly they treat their customers. Take your business elsewhere. Bob Steele Chevrolet referred me to Hertz for a complimentary car while mine got fixed for free under warranty. It turns out I would have saved money if I just fixed it myself since the parts were so minuscule compared to what I was charged for NOTHING by Hertz. When I expressed my displeasure with what had happened Bob Steele simply placed all blame on Hertz and did nothing to assist me to make it right by getting in contact with Hertz through there business relationship. Once they have your money, they don't care anymore. If you're trying to go to a dealership that honors their customers and warranties, steer clear of Bob Steele Chevrolet. read more

I have lived in Brevard since 1965 and as a Businessman I have purchased many vehicles for the family construction company. I have been to the dealership many times since the early years of Bob Steele Chevrolet, and in the past 7 years I have even purchased a vehicle Bryan Long. Bryan has been very helpful in past with showing me the Silverados and more recently even going over the technical material for the Duramax diesel and Allison transmission, as I will be in the market for a new personal truck in the near future. Bryan is a very pleasant and knowledgeable sales person and definitely an asset to the dealership. read more

I had high hopes for Bob Steele Chevy, but they managed to perpetuate the stereo-type of a used car salesperson. They have internet prices which are "no haggle". We were looking at a truck on their website and later saw the same truck posted on Craigslist for $900 cheaper. Apparently they have 2 employees that update the internet sales website. We called in the morning to say we would drive over that night to look at the truck, as we live 60 miles away. From the time we called to the time we arrived at the dealership, the cheaper Craigslist ad was removed and then re-posted for $900 more, which then matched the price on the dealership website. The initial salesperson we were dealing with stated we would work with the cheaper Craigslist price. When we actually sat down to talk about financing, he came back with the fact that the Craigslist price was also the higher price. I had the cheaper Craigslist ad in an e-mail. When I went to click on it, it then stated that the ad had been deleted by the author. By doing a Google search, they posted the very same vehicle on 5/17, 5/24 and 5/29 for the price of 34K. The day someone expresses an interest in the vehicle, the Craigslist ads are all deleted and it is re-posted for $34,900 and our salesperson disavows any knowledge of what the internet sales dept. did. If they had come to the table and said they would be happy to sell the vehicle for 34K, we could have done a deal. On principal, we are not going to deal with "bait and switch" tactics. After we expressed our disappointment, the salesman said, is that all it will take, $900, we can work on that. Unfortunately the trade-in quote was also insultingly low. As we're getting ready to leave, he even says, with the trade in, is it a problem of a few thousand dollars? That's correct. We're not idiots. We were offered 4K for a vehicle worth at last 7K as trade in. A dealership selling it used would get at least 10K. We came to the table stating we already had financing, they obviously did not want to sell us this truck. We did not drive 2 hrs. round trip to waste everyone's time. Which brings us to the other sketchy practice we discovered. This truck had been owned by the dealership for greater than 1 yr. The Carfax stated the vehicle had 38K miles on it when purchased at auction and only had 1 owner. A year later it has 45K. When asked about the discrepancy, we were told the managers were using it as a "demo" vehicle, meaning they drove it home. Turns out the GM drove it for 6 months, which is where the majority of those 7000 miles came from. So it is no longer a 1 owner vehicle and no oil changes have been reported on the Carfax in the past year. The managers are welcome to continue driving it around as a demo vehicle. A different salesperson (Jimmy) was with us for the test drive and he was perfectly nice and polite. We'll give our hard-earned money to a dealership with more integrity. read more

While I was out of town, my wife took our 2011 Chevrolet Suburban LTZ to Bob Steele for routing maintenance. They recommended a front end alignment and four tire rotate and balance in addition to the routine maintenance items. Even a cursory glance should have told the technician that the tires were brand new (purchased less than a month earlier) and did not require rotation and/or balance. The only thing it truly required to as an oil change. Still, it cost us $400. When I got home, and drove the truck, it was pulling hard to the right. Additionally, the steering wheel was clocked about 5 degrees to the left. There was a terrible grinding noise coming from the left front tire. We took it back to Bob Steele where it was noted that the the alignment was out and the steering wheel needed to be centered. Also, left front hub and bearings needed to be replaced (how was this missed in the previous inspection including front end alignment?). Steele agreed to pay for the labor, but I was still stuck with a $600 bill. Last night, I noticed some oil drops where the truck sits in out garage. I placed a cardboard sheet over the spots and parked the truck there overnight. Sure enough, when I moved the truck today, there were several fresh new oil drops on the cardboard sheet. This happened to me before. The cause was the other Chevy dealer tech left the oil filter loose and it dripped oil. I tightened the filter, and the drips stopped. This is why I chose to take it to Steele for this maintenance. Is it possible that two separate techs from two different dealerships left the oil filter loose and thereby causing oil to leak? Impossible... Right? read more

Made an appt for Monday morning Did not get car back until Friday Why even a appt ? Didn't even contact us we had to ask them why work was not done Didn't even vacuum and wash the car Will have to find another dealer read more

I made it very clear during my telephone call - I don't have the time to sit around a dealership with some snotnosed kid for two hours talking about nothing, and waiting for the inevitable visit by a "manager." I knew exactly what I wanted. I knew exactly what the MSRP and rebates were. And I knew my credit score would get me into a preferred interest rate for the 39 month lease I wanted. I repeated three times, I was six months from the end of my lease, and GM offers "pull forward" deals to current GM lessees, and they assured me I was going to get a great deal. Two hours later, some idiot finance bro brings me a deal that shows I'd have to pay over $700 a month on a 4-cylinder Camaro for a 39-month lease. I asked him to check his numbers, and with an attitude, he asked "what do you want me to do?" I showed him the printout from their website that showed $356 a month for the same 39-month/12000 mile lease, and he seemed unimpressed. Apparently, they missed the pull-forward and rolled some Ally Auto's early-lease term dealer penalty into my payment (Ally penalizes dealers for taking early leases in for trades by up to $5000!). I left in a huff. I'm in the process of buying my lease out, and then I'll easily sell my old car for a $4000 profit. Then I'm headed to Rosner Chevy, and I hope things go better there. Shoot, with $4k extra, i can upgrade to a 6-cylinder. read more

Bob Steele Chevrolet - I could lease THREE Camaros for what they wanted for this one :) Someone is drinking heavily over there. - Car Dealers Near Me - Cocoa, Florida

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Service advisors lied about the status of car, said it was ready for pickup when it wasn't even assembled after having the vehicle for a week. Also couldn't get a call back for status of car or for pricing without multiple calls and messages left, we probably called over 15 times in a week and got possibly 4 calls back total. Broke additional parts on my vehicle as well. Changed service advisors aftwr finding out the original one had lied about car being ready, and had a much better experience, but incredibly difficult to deal with, with the whole process taking about a week and a half. read more

I went to Bob Steel on July 20, 2017 and my sales person was Nikolai Alfred and he was an excellent salesman. He showed me my options and gave me the best deal possible. I was satisfied with the price. I would recommend going to Bob Steel Chevy to anyone. I was very impressed. read more

I fully rate Bob Steele in the negatives! If you're thinking of buying a used car from Bob Steele I would think twice. I have over a 760 credit score and I put $5500 cash down I could've died anything I wanted but they had a used 2015 vehicle with less than 60,000 miles on it. I thought they were a reputable dealer and it's a newer car with low mileage why not save some money and buy used car. Let me just tell you that the car broke down within the first 24 hours. I had to have it towed I tried to take it back to them and get something new and they would not work with me at all within the first 24. They had the car in the shop for almost the first two weeks that I owned it. Again I kept trying to get them to let me give that one back and get something new with them they would not work with me at all. I had the vehicle for four months when the transmission went out so again I would think twice before getting a used car or any car from Bob Steele read more

We purchased a car, and are overall happy with the car. However, there was damage that was not pointed out or obvious when we were purchasing. The sales guy was nice, but was uninformed. Once we got to the finance guy, it was a nightmare. He wrote the contract and made all sorts of assumptions for us to sign. For instance, we wanted to put down a good portion for a down payment and do 60 months. No one ever spoke to us about the details of what our loan was going to be like. He just put down 72 months, no money down, and gave us a high interest rate. Even after we came in with a preapproval for a much lower interest-rate. Furthermore, we agreed on a "out the door price". Before it was done, he said oh and now we need to have the title paid for. Another 400+ dollars. Never again. read more

Bob Steel Chevrolet sent me a mailer, it said they were looking for Pontiac G6's and was offering up to $13,995 and on radio offering triple the value. My G6 was right on miles, great condition, good tires, etc. They offered me $6000, not even blue book, what a joke, they had no intention of following thru with what they said. I have been driving GM for the last 30+ yrs, Maybe I'll try a Ford or Toyota. However Bob Steel has a great service department read more

Just bought a new Malibu from Bob Steele Chevrolet. Everyone there was amazing. First time I have bought a car where I didn't feel pressured or getting ripped off. Everything was straight forward. My credit has a few dings on it but have been working hard to clean it up and they made sure they got me the best rate they could. Thank you staff and especially my sales person TJ. You were all amazing read more

I had a great experience and made some friends today. Looking forward to my next visit. : )

Save yourself the trouble and go see Billy at Space Coast Honda. My friend and I went to Bob Steele first because my friend prefers Chevrolet. While there, we sat in the lobby for nearly 6-8 hours waiting on a "bank response" and had virtually no interaction with our sales guy, Joseph. Eventually we were told to leave and would get a call around noon the next day with a response. Now, he seemed okay at first, but after waiting around and doing nothing for so long, it started to seem sketchy. He'd come back every 30 minutes or so, ask a question and disappear to a desk where henchmen conversate with banks. While waiting around, if we had any questions and walked up to Joseph, he appeared to be rather annoyed instead of helpful. He sat and played on his phone at the desk by his henchmen instead of telling us what was going on or updating us. Now, remember, he was going to call us at noon. I called him at noon-thirty just to hear "still waiting for a response". We went back, for who knows why, and was told to wait in this stupid Chevy Spark while Joseph goes to get a license plate. Joseph disappears for 30 minutes (to get a license plate?), we disappear forever. Go somewhere else. A different Chevy dealer, or different make all together, just save yourself this awkward hassle. read more

I visited a few dealerships trying to see and get a feel for a c7 z51 Corvette. My hometown dealer wouldn't even unlock the car for my wife to get a feel for the cars visibility. Since I work in Brevard a few days a week, I figured let me try Bob Steele. I was greeted quickly by a salesman Affan F who quickly unlocked the Shark Grey 2lt z51 that caught my eye. Details, options and great finance rates were discussed. A test drive was arranged according to my schedule. Bob Steele Chevrolet's boss made his 2015 white 3lt z51 available for a test drive. I drove a mile or so, my choice to cut it short, as I was sold within a few hundred feet. A few days later, just prior to calling in an offer, the Grand Sport "GS" was launched. I decided to wait for a 17 GS but made a low offer on the car i drove instead of the new 2016 that originally caught my eye, as my intent was to wait on a new 2017 GS. A few months later still having the c7 itch, and after deciding that a wider body C7 wouldn't work for me, I came back to Bob Steele after receiving a follow up call from Samuel J ,my new salesman ( as my original salesman was no longer with Bob Steele Chevy) and purchased the same shark grey C7 that i looked at earlier. As before Samual J. Was a true professional worked around my schedule opened up car, sent text, calls and worked on closing the deal even helping me to over come doubts about making the purchase... Well done Sam! This deal took 4 months, calls, texts, a few dealer visits, one short test drive & 2 salesmen. My wife and I love our new 2016 Corvette and appreciate the respect and professionalism that was shown to us by Bob Steele Chevrolet. read more

Bob Steele Chevrolet - February 2016 - Car Dealers Near Me - Cocoa, Florida

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I responded to an advertisement for a new car by calling and making inquire. I asked a lot of questions since it is over 90 miles from my home. The following day I went to look at the vehicle. I discovered that the car had well over 3,500 miles on it as it sat in the lot. I looked at the ad again and discovered the mileage was not listed as most of the others shown. Because I didn't purchase the car the salesman become more angry and rude than even I was for my wasted time. I left and purchased a new car elsewhere where the transaction was smooth from start to finish. This dealership is the epitome of a bad car salesman scam. I would not recommend to anyone. read more

No words can truly express just how happy I am right now. I brought my 2005 Chevy trailblazer in for an oil change scheduled for 8 AM. When I arrived there are already a few people there and I thought that they were just going to push me back to a later time. They did not. The receptionist came out, scanned my vehicle with her iPad and directed me to their customer waiting area. They have a very nice coffee machine and an automated pancake making machine for customers. I watched as they checked my tire alignment with their digital machine then parked my SUV while awaiting a spot. While parked, it was inspected and I was informed that my license plate bulb needed to be replaced. I told them I would do it myself. After the oil change, my car was washed and brought to me. The total was $32 and I am very happy with their customer service and my oil change. read more

It is really easy to buy a car at bob Steele they really made the process easy and simple to understand.

Bought a new Camaro 2015 and had the best buying experience ever! The dealership was so nice no pressure sales and so very helpful!! I would highly recommend Bob Steele to anyone looking to buy a new buy a. vehicle . Great service and you are treated like a human most importantly not Lied to. read more

After I bought a new Suburban I was treated to the worst service in brevard county. It will be a very cold day before I ever go back there.