The customer service wasn't up to par especially considering all that we paid, and how far some of us traveled. Though no one was rude, they weren't very accommodating and the staff seemed overwhelmed. The bathroom inside the ladies locker room was dirty (there should be bathroom checks throughout the day); my masseuse wasn't prepared for me even though i was about 5 minutes late and her having to hustle ate into even more of my time; and everyone in my party commented that only the male masseuse knew how to give a proper massage. Additionally, a friend in our group that traveled all the way from Vegas to celebrate, missed her appointment time because she went to the address in Manhattan and not Brooklyn. Instead of the shop trying to make accommodations and maybe pushing up one of our times (there were 10 ladies in our group and all of us received various treatments) or even giving her something different, they just told her that they couldn't do anything. Maybe my expectations were too high but I wouldn't recommend this place for group parties or any special occasion. It was a lackluster and basic experience at best. A for vision of what this place could be but D+ for execution. The + is because the food was quite tasty but it was lukewarm and the server was confused when bringing out the food. I was really disappointed. read more

This place is janky and so not worth the money! First, they close at 7:30, not 8, which is only communicated to you by a guy walking around the wet lounge telling you they are closing. Second, the wood in their saunas is screwed down with real metal nails that are very much exposed, so you'll get a real surprise if you try to sit down without a towel. Third, the cold pool was out of order the day I went (which again I didn't find out about until I got into the wet lounge) so if you're looking for at least a traditional experience it isn't always available. Lastly, for some weird reason, they keep your ID. Shady! I've already paid you too much money to be here, what do you think I'm going to do? While you might occasionally find people having sex in the outdoor hot tubs at Spa Castle (you don't have to go out there, there's plenty to do inside) and the Russian and Turkish Baths have weird rules (if you play by them it's a nice experience for the $), those are way better options. Honestly, you could sneak into the locker room at a fancy high rise in downtown Brooklyn and have a very similar experience for free. read more

Body By Brooklyn was such an amazing spa experience. It was only my second time in the city and getting a facial here was definitely a highlight of my trip. The quality of service provided was amazing and I was extremely impressed by not only the service provided but everyone's positive and helpful attitudes. 10/10. read more

I've been here before for a massage, and again, most recently to take advantage of the wet lounge. And my experiences have been okay. The staffers are helpful. The women's locker room is spacious and serene. There's plenty of space and seating to lounge, chitchat. And besides being expansive, its aesthetic appeal is sleek, modern, minimal. Downside: Steam room was out of commission when we were there. And it was a bit crowded in the wet lounge (left the sauna, then waited to take the cold plunge--I didn't think that part was meant for people to stay in there awhile, oh well. Maybe I'll try the wet lounge again on a weekday. All in all BBB is a nice escape where I can sneak away from all the deadlines and just relax...even if just for a couple of hours. read more

Convenience is key! Great to have a spa right in the 'hood! Like on of the other reviewers, this spa is walking distance from my neighbourhood so its been a great find to have a full service spa that is very CLEAN and relatively new within walking distance. I had a similar experience with towel scarcity when they first opened, but I've been a couple times recently and it seems like they have worked out some of the kinks in their service (the manager seems to be pretty focused on improving this - I even scored a a free pass once when I complained about the service I'd received). Since then, it's been steadily improving. I really appreciate a russian banya in a newer/ cleaner setting than the ones in Manhattan. I've had some excellent massages AND also importantly, they have a full bar with some great cocktails (though these are a bit pricey for BK with $13 specialty martinis). Also look out for their specials that they offer frequently (45 min massages or facials for $55) as a cheaper way to visit. Access to the banyas are free with any service. They've recently added nail services too, ladies. read more

Luxury pampering.....did i say that correctly? LUXURY PAMPERING! Been coming here since they opened maybe 7-8 years ago and i have never left disappointed in my dozen or so times. I do not know why it took me so long to review it. I love them that much that i purchase gift certificates for family and friends for the holidays and they all come back so happy that they went. The therapists are world class and the environment is so relaxing. Feels like you walked into another world coming off Park Avenue that is for sure. The place is spotless! I have gone there looking for anything out of order but i never can find it. They also serve food and drinks which are top shelf as well. Nothing to complain about in anyway. You owe it to yourself to get pampered. I am definitely not saying it is the cheapest but surely one of the best. read more

Ron was amazing! I went in with an awful back and came out like a new person

I was a guest at a friend's birthday spa party last month and fell in love with the place. The ambient inside a spa was romantic and intimate and staffs were so lovely and lively they made us feel special. So I booked couples massage to come back with my boyfriend and he fell in love with the spa right away. The massages were amazing and staffs went above and beyond to take care of us. The Bartender was really attentive to our need and the drinks were great (strong lol). It felt like an escape place away from all that we have all been facing over the past year and somewhat felt like we live our life again. We both left feeling fabulous and I've already planned another visit with my boyfriend to enjoy the VIP suits for my birthday next month. Absolutely recommended this place if you feel like running away from all the trouble out there to recharge. Thank you Body by Brooklyn!! read more

BEWARE- Unethical business practices: Hopefully this review can save you from wasting your money with this business, please read on. thank you. I called up the business on January 7 and made the reservation for February 17 with an employee on the phone. The employee confirmed the reservation with me and everything was fine and paid for in full... Then I received a phone call from a woman called Rose on January 25th trying to shake me down for more money since they realized its valentines day weekend. Then Rose proceeded to blaming me for making a reservation on a Saturday instead of a weekday as per what the groupon says. I explained to her that everything was confirmed on the January 7th and if there was an issue I should have been informed so I can make the necessary changes during that time... She didn't care still blaming me not her employee for accepting my reservation. The employee I spoke with confirmed everything with me on the phone when I called on January 7th. If Saturday was an issue he should have told me that and I would have chosen another day. But he did not, and it's not possible for me to change the date because I have my partner coming from overseas and she already bought airplane ticket which is not refundable to be here with me at the sap on February 17th..... Body By Brooklyn is the most disrespectful and unprofessional establishment I have ever dealt with you cant trust them to do the right thing with your reservation or money. I tried to reason with them to honor my reservation since it was their mistake.... I pretty much was told "To bad, we don't care" reschedule your appointment or pay extra money because their employee made a mistake.... I planned Everything around February 17 and they are ruining everything. Take your money and business somewhere else, to someone you can depend on who will treat like a valued customer and not with disrespect or unprofessional..... Doing the right thing is not an option for this place since they only care about one thing and that's their interest ONLY.... read more

I just spent a perfect Sunday afternoon here. Everything is clean and modern. I loved the ambiance. It`s a smaller establishment. More of a boutique style spa, which is what`s so great about it. I visited on a cold, rainy Sunday afternoon. I expected a huge crowd but it was fairly quiet and calm - everything you need to relax. The Wet Lounge has a great selection of saunas, showers, a small pool with ice cold water to cool off after the sauna, a mid sized hot tub and a spacious lounge area. Great value for money with the $45 entry free. All you need to bring is your swimsuit and flipflops. The client service was excellent. The staff is very attentive. I signed up for a massage. I accidentally got mixed up with another person and got the wrong massage treatment. When I informed the staff about the misunderstanding, they immediately arranged for the treatment I originally wanted. They even offered me and my friend a complementary drink at the bar. The Swedish massage was excellent. I can highly recommend it. I will definitely visit this place again. read more

This is my second time here and it was just as fabulous if not better the second time around. I had a facial and a massage that left me feeling so wonderfully relaxed that I didnt want either to end. Dashaun at the front desk was amazeballs. He definitely rocks in customer service. It helped that we have the same name though mine is the female version. I will definitely be back... Hopefully this week. #birthday#39 #spaday read more

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I attended a Birthday Celebration for my friend this past weekend and I was not pleased at all. First, the robes were a little dingy to my liking and it didn't have a fresh detergent aroma to it. Now the package there was supposed to be sauna and Jacuzzi available, we were told that both were were unavailable due to maintenance issue/repairs. Which was unfortunate because we just sat around in our robes and drank champagne and talk. The host did mentioned that the Jacuzzi is open to sit in and the water was warm but the jets not working and just to tell you no the water was not warm. I just wished they informed us about the Jacuzzi and sauna and gave us a discount because we all spend money instead they gave us voucher to come back Mon-Thurs which I will not be returning. At first I did not choose the massage option and decided to while I was there and the lady who did my massage it was OK but it felt rushed I guess because it wasn't planned plus I wasn't asked which massage I wanted out of the three options that was offered. The food was like Chinese food as if it was purchased and delivered over. The appetizers were plated with the main meal which was weird to me because it was supposed to served before the meal. To be honest the staff that was there did try their best. The host was the bartender, the "cook" and the receptionist and manager all at the same time which was also weird he was nice but that was a lot. Now this was my first spa party but not my first spa and this place was not it. Sorry I will not be attending again. read more

I paid over 300 for a couples massage. It was me and my daughter though. The massages were exceptional I must say but afterward in the wet lounge area just about every staff member walked in on us doing busy work like... just looking at us... I mean get a camera if you want to make sure patrons are behaving appropriately... the act was annoying. We're talking, laughing, relaxing then someone peers in the spa... I'm like really? .... They say nothing and move on read more

The place is a big scam. I won a raffle from a charity for this spa that said to expire in a year. Fast forward to a year a later and I'm trying to redeem my gift certificate for the raffle I won. I called in to make sure I was still able to come in.They denied my raffle and didn't acknowledge me at all. I sent them all the info needed to verify I won the raffle. They still denied saying they had no proof I came to redeem spa.How do you not keep track of theses things. And the manager Paola was utterly unprofessional and does not know how to establish a clientele with potential customers. What a shame. I love spas and if I would've like this place I would've came back well good riddance to them and I'll make sure not to refer anyone to this place. Now I have to embarrassingly explain to my friend I can't take her to the spa for for birthday read more

I visited body by Brooklyn for my birthday and it was the best experience ever! I got the pumpkin facial by Judy and she was so thorough and patient. My face was glowing after she was finished. I looked forward to my body scrub appointment coming up. Best birthday gift! read more

Very professional massage therapists- highly recommend. If you need to relax or do some body work after workout or other physical activities , do not hesitate, call and make an appointment! I had 90 min Swedish massage and felt like new for the whole day. read more

My boyfriend and I went for a couples massage for the first time. Here are some highlights: 1) The facility is clean 2) We forgot flip flops and they sold us decent ones for $3 3) The front desk staff was very friendly 4) The steam room and saunas were fun Here are some negatives: 1) The facility is very small - no privacy 2) The massage therapists were not very friendly and seemed like they didn't want to be there 3) I have had MANY massages in my life and the one I received was less than mediocre. The therapists seemed like they didn't know what they were doing - not worth the $235 dollars we spent:( 4) The massage room was cold and cheesy elevator music was non-stop I would not recommend this facility unless they hire better massage therapists. read more

We went for Easter 2018. I was told that only if I give a 5 star review I would receive the advertised 10% off. I notified the manager Ms. Rose that proposing that was illegal but she insisted on trying to extort me and my 12 member party. I would never return here again. read more

Body by Brooklyn - You have to give a 5 star review to be given the 10% discount. Do not come to this place!! - Day Spas Near Me - Brooklyn, New York

Body by Brooklyn was an amazing first time spa experience for me. I went with a party for a friends birthday. Our appointments were prompt, staff was friendly, and accommodating. The food and drinks were pretty good too. I would definitely come back and I'm already planning my next appointment. I left feeling the most relaxed I've ever felt in Brooklyn. EVER. Only feedback I have is to update the facility aesthetically, some things like the locker room looked like it was outdated. read more

My boyfriend and I attended body by Brooklyn for two 60 minute massages. My massage was THE BEST but my boyfriend said his massage was mediocre. I assumed the jacuzzi would be hot and toasty but unfortunately it was cold. I literally could've died like I ran straight into the sauna, which was amazing by the way. We were a little hungry and wanted to grab a bite and something to drink but unfortunately there was no one there to serve us. read more

Rose (the spa manager) was AMAZING!! She made sure that we were well taking care of and she catered to our every need! The facilities was lovely. All of the services (facials,foot rub, message) are A1! Im definitely coming back!! read more

Great time, had facial and couple's message for my love one's birthday. Always great service and friendly staff. Nice common area for couple to relax and drink. Totally worth the money read more

They called 6 days before our appointment, 3 weeks after I had booked, to cancel because they had double booked. Manager did nothing to make me feel like they cared about us or were concerned about whether or not we rescheduled... Won't be going here read more

Not Worth It-- Poor Guest Experience I booked a couples massage as a gift for my boyfriend months in advance. I had been in contact with the front desk via email multiple times before the visit so the line of communication was definitely open. Upon our arrival we checked in and the woman at the front desk informed us that 1/2 of the wet spa was "undergoing remodeling" and therefore not available. I expressed to her that it was very disappointing that nobody thought of contacting guests beforehand to let them know. I would have rescheduled the massage as it was a gift and the whole gift was the spa experience. Needless to say the woman at the front desk did not even acknowledge my comment and the gift to my boyfriend was ruined not to mention I spent over $400 on it. Overall just a really disappointing experience. Would recommend going to Spa Castle in Midtown or one of the spas in Korea Town if you're looking for a wet spa experience with the ability to also add on treatments. read more

Angela was GREAT had a great time at body by Brooklyn recommend the couple package !! 10/10 soon to come again

First, me and my friends were skeptical about coming here based on some of the reviews but long story short we wanted to still celebrate a friends birthdays who chose this spot ( the birthday girl) so two of us decided to call management and go check out the place before the day of the event ( spa party of 7) during the visit we checked for roaches and mold and everything looked clean and nice. Fast forward to the day of the event. Place was beautiful and cozy and seemed really clean. Our host was so beautiful and amazing! Everyone enjoyed their massage except one of my friends who requested a specific oil but got something else. Everyone was having fun until it was time to eat and some of the food was cold unfortunately except ( I will say my plate was really really good and warm tho) and next to our table was a pillar with a ROACH ‼climbing on it we told the waiter and he went over to kill it while more guests were coming towards our section which was awkward af. The packages are more on the expensive size but with food and champagne included it wasn't too bad. Check out my Instagram reel section for a mini video experience highlighting the good parts! (_issa.cyn) read more

In the beginning it was hard to connect with the event coordinator but once I did she was very helpful and responsive. I would definitely go back. The facility was clean and the staff were nice and accommodating. We actually had the food and it was good. Please try the corn bread muffins with the whipped honey butter. It was so good!!! read more

The staff was very professional and catered to my every need. I'll plan to return very soon!

I have been going to Body by Brooklyn for years and have gone back during some ups after experiencing the downs. This is because the massage therapists are excellent (as were the facialists though based on what one did to my sister I do not recommend that service). Today we were there and were told when we arrived that the saunas were being renovated, which they could have told us in advance or at least given us a discount. We have sadly watched as the rickety lounge chairs have all broken. Today I practically fell on the floor in one and so it was taken away, leaving us with four chairs. My robe had a stain in the pocket and I pray that was the only thing dirty. Meanwhile the lockers which used to work fine with keys, were changed a while back to some that are now mostly broken (go all the way to the third set to find any that may work). Overall, it's not a relaxing experience and it is EXPENSIVE. I've tried to be loyal but from now on I'll go nowhere or elsewhere. When it opened it was spotless, there were plenty of towels, everything worked well, and there was a nice menu with healthy snacks and drinks. (they recently began what appears to be bringing in take out from a Thai restaurant) read more

I visited here for a facial and a massage. The facial was relaxing and calming. The massage was great and they always keep you in mind by asking if everything is okay during the service. The service and staff are wonderful and I will be back. read more

This review is for when I went with my friend in April, hopefully for the sake of this establishment it isn't as horrendous anymore. I wish that yelp had negative stars because that is exactly what I would give this place. Honestly, I did it to myself by not reading the yelp reviews before booking a "spa day". On a whim I found their instagram page and mentioned to my friend that we should go here for a spa day for my birthday. She booked us both swedish massages for two and also booked to have the VIP couples room for an extra hour after our massage. The day of we were super excited for a relaxing day at the spa. After we checked in and they verified our massages and room reservation we were given keys for a locker and robes. We should have turned around right then because the locker key that I got was to a locker that was already occupied... I'm sorry but lets say the next person they "accidentally" gave an occupied locker key to wasn't as honest as I was and decided to steal someones entire life out of their locker, then what? When I gave the key back to the receptionist she was just like oh, so I guess it happens often. After we got changed we went to wait for our massages. Both of our massages were great, and when we were done they asked us to wait back in the waiting room because they were going to take the massage beds out and get the room ready. Apparently the room that we were getting the massages in was the VIP room. Okay, fair enough. After waiting outside for 10-15 minutes the receptionist comes up to me and tells us that apparently they double booked and someone was getting a facial in the room we were just in, and that it wouldn't be available for another hour and they were sorry for the inconvenience. You should have seen our face. So obviously we were beyond furious, not only for the amount of money my friend spent on our "spa day", but the fact that not once but 3 people CONFIRMED our massages and then the room we booked afterwards. So as were flipping out a lady who WORKS THERE overheard and told us that it happens all the time and to check the yelp reviews and that we need to complain to management and hopefully something gets changed because it happens so often. Thats how you know something is wrong with your establishment when your own workers are tired of it. Anyways so the receptionist sends over another lady who tells us the same thing and were still flipping out, when finally the manager Nina brought us into her office. Basically she told us that we were overreacting and it wasn't a big deal and something about how the computer system had a glitch and people book over the phone and on the computer and it got overbooked by accident. I'm sorry but if your workers (and numerous yelp reviews) are saying this happens all the time, no it isn't a glitch, you just don't know how to run a business. She pretty much tried to brush off the fact that it was her fault that they "double booked by accident" and made it more into the fact that we were making a scene. She basically wanted us to wait another hour and then get an hour in the private room after the other client's facial was finished. I told her that we had plans afterwards and didn't anticipate spending an entire day waiting for what we paid for. Basically after going back and forth with her after numerous times where she asked us "well what do you want?" hmnnn I don't know maybe what we paid for??? She told us that the lady was getting the room ready. Honestly at that point it was probably already the hour it took the other lady to get her facial done I was fuming. So were sitting outside waiting (again) for the room to be ready and Nina comes and brings us two glasses of champagne (on the house) thank you so much. The other manager Rose came up to us and she apologized profusely. I guess she could see on our face that we were nowhere near relaxed and probably even more tense than when we first arrived. Rose was ten times more pleasant to talk to, and she even told us that we weren't the first ones to have an issue with the way the first manager comes across (LOL). She gave us like a 10% discount and gave us both passes to come back in and try the spa again. I really don't know if I have it in me to even give it another chance, but maybe one day if I'm extremely bored. The place is also super small, the pictures are deceiving on instagram. In all honesty, if you want to try this place out, come for a massage and then leave, don't talk to anybody and you will probably have an okay time. Or talk to Rose she was a doll I genuinely feel bad that I have a bad taste from this place, and she really tried everything she could. The massage itself I would give 3 stars. But our experience overall there was completely irritating for the amount of money we spent. read more

The WORST Spa experience ever!! This place is dimmed to make it look nice but don't be fooled by the only thing that they fool you with is the decor itself!! They don't have much and the only things they have like the sauna and steam room, DOES NOT work. Period. We had numerous people complain to the people working there and they kept ignoring our concerns by brushing us off! What a waste of money. Trash!! Don't waste your time and money especially if you go with Groupon thinking you are getting a discount? Haha it's not even worth $10 there. I've been to so many Russian and Turkish Banya's and this place is horrible and should not be on the same category as other Banya's. Period! And like one other reviewer said, they keep your ID! Shady! read more

I celebrated my birthday here on Saturday12/15/18 & it was PHENOMENAL. I had the 60-minute Swedish Deep Tissue Massage & my massage therapist (Elizabeth) was incredible. I only had to tell her my tender spots once and she was on it. An amazing experience. The room was dark, zen & a total escape. The staff was very nice. The bartender was very friendly, asked me why I was there & if there was a special occasion & when I told her it was my birthday she was super engaged and pleasant. LOVED my experience there. I do have to admit that the prices of the services (IN MY OPINION) doesn't match with the overall LOOK & SIZE of the spa. Honestly, the appearance of luxury wasn't really there to me. The quality of furniture in the dry lounge is not as upscale as it appears online. The tables and benches and chairs had rips and marks and looked very old. All in all, everything was clean, very spacious and I had no issues. The locker room was clean & spotless and very nice. They had razors available, shaving cream, cotton swabs, & blow dryers. Everything was clean & organized. read more

Great atmosphere, the girls at the front desk are amazing & the drinks are on point! Will definitely recommend this place!

Body By Brooklyn 2 Thumbs up, everytime I visit it gets better. I first visited BBB back in 2010 hadn't been back in a while as I live in Queens and its not the easiest place to get to, but as my birthday just passed I figured I would treat myself to a Facial and some stress relief. As I mentioned BBB isn't closest spa to me but I liked it the last time I went so I booked here again to get a Microdermabrasion facial. Due to lovely NYC public transportation I was running way behind, then I took a cab and they had no idea where they were going so I of course missed my appointment. So I got out and hustled to the Spa and I was really amazed at how BBB moved things around when I was running late for my appointment, I started to not even come when I missed my scheduled appointment but I am glad I did. When I walked in and they told me to calm down and relax my day got 1000 times better, I would recommend Body by Brooklyn to anyone. Thanks for taking the time to care and I will definitely be back! read more

MY VISIT WAS DIVINE... I joined 2 other friends for my friends 30th bday ; ) and we all recieved swedish massages. What i loved most was the ambiance,It was quiet and soothing. We just felt like we were in a spa retreat somewhere far away(outside ogf bk lol) We enjoyed every bit of this spa,from the moment we left our lockers in our robes and slippers.We had brunch at the bar (bartender alicia was friendly and even brought a dessert for my friends bday which made him feel so special)Although they ran out of the french toast the Jerk chicken wraps were on point! After our massage we sat and had great conversation by the fireplace. And later While my 2 friends enjoyed the steam room I recieved a tour of the VIP SUITE.* A MUST DO FOR SPECIAL EVENT BDAY/VALENTINES DAY. This spa is nice, great for groups and/or just a couple. Be sure to bring slippers,robes(are provided) a bathing suit bc the ones they give you dont support for the ladies if you know what I mean lol. the only flaw was that they seem to run out of food options read more

I enjoyed the wet room including the two saunas and steam room for the day. However, there were two occasions in which I could not find any towels after showering. When leaving, there was an unpleasant surprise when we found out that we were charged for all top shelf drinks. They were never requested, and we were never informed by the bartender that we were not getting regular priced drinks. I will not go back, due to this experience, I'd rather take the journey to Spa Castle. read more

Had an awesome time yesterday. Lauren was a great host to our party of 6 ladies celebrating our friends birthday. The staff were all very friendly and the massages were excellent. We all received massages, a great brunch and some good drinks. I defiantly will recommend this place. read more

Body by Brooklyn - Day Spas Near Me - Brooklyn, New York

Best time spent....better than some other spas which I will keep them nameless. It was a very relaxing time spent with curiosity all over to their customers. I had my brunch, my foot massage, my sauna, my steam bath, my soak then I just relaxed with my wine by fireplace before preparing to leave. Very relaxing and I will plan a day back. read more

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Warning: they changed their menu, so everything on there ( which is only three items) is fried. All they offer is chicken and waffles, crispy chicken salad, and guacamole and chips (which they didn't even have the ingredients to make). Our food took over a hour and 20 minutes because we were told that "They don't have any of the ingredients so they have to go to the store." The funniest part is when we tried to order a second round of guacamole and chips we got denied due to them running out of ingredients they supposedly went to the store for earlier. The drinks weren't anything to to talk about. I asked if they at least had any fruits to be told that they only have kiwi, which we were charged $12 for a kiwi cut up in a bowl. The masseuse was the only reason this place even got 2 stars. The massages were definitely amazing! read more