this is the worst auto dismantlers i have ever delt with. I've been in the auto industry for 25 years and i have to say that they have the worst customer service. Leo is no help at all. He tells you that he will call you back and never does. He put me on hold for 20 min plus. Bob the manager is even worse. He gives false ETAs. I WOULD HIGHLY RECOMMEND TO AVOID THIS PLACE AT ALL COST. VERY UNPROFESSIONAL! THEY WILL END UP COSTING YOU MONEY. I WOULD PUT -0 STARTS IF I COULD. read more

One star is too much. Horrible customer service. Put you on hold and never come back. Over char for damage parts Keep your money and go to someone else. They are full of DONG!!!!! read more

So the place is a scam more than anything else. Adversarial and confrontational at best. They have old cars there supposedly for sale but there just trophies for show rotting unless someone probably pays more than top dollar in as is condition, not to mention if a salvage title. So found substitute for part trim as car with right trim I guess was not available from verbal after waiting for employee for at least 1/2 hour. The substitute trim was not available for sale as this was part of a seat in poor condition that the business claimed I needed to buy outrageous price for neglected salvage item left open to the elements. So the owner showed up and took my info for exact part and never replied. He had to guide out as bothered sides of only narrow road in or out, was overcrowded with cars or parts. Had to drive backwards all the way out. A total waste of time and one of the worst experiences from any business in my life. That's gotta be some type of safety hazard if your almost damaging your car driving in and out. Don't waste your time or gas. Save yourself the aggravation and do business elsewhere. It really shows this business does not car about customers.... read more

I cannot tell if I like this business or not because I've called several times to inquire about vehicles there, as I was recommended to by one of the employees, and I've sat on hold for 15 to 20 minutes both times. I want to like this business, but they won't answer the phone! read more

Called and ordered a seat from Niel 4/8/26 & emailed our business resale permit. I called on 4/14 to find out where it was and was told by Bob that it shipped that day. Called 4/21 to see where my seat is and Leo said he would call me back and never did. 4/22 They promised to email me a tracking # (no email), 4/23, & 4/24 called and every time was placed on hold for over a half hour and when they finally took my call they said they would have to find out & call me back. So almost a month later no seat, no email, no tracking # and no calls. Save yourself the headache and DO NOT BOTHER CALLING THIS BUSINESS THEY WILL NEVER CALL YOU BACK! read more

Did my homework and got an email response that the parts I was seeking were on hand, and a message to call their number and speak with Robert Robinson. After two days of calling and only getting "canned response" recording instead of ever being able to speak with a human for pricing, how to pay, and when to expect shipment, I perused they entire website looking for a way to place order, get shipping and price as any other parts house I've done business with in the past. It's not there! I don't think this is legit so I check With BBB. Not good, only customer complaints. Avoid using this sham of a parts house! See the preceding reviews too! Something bad has happened to this place. read more

We placed an order over the phone but never received the part. It was a sliding door for a cargo van. Do not order from them, use anyone else. read more

save yourself some stress do not go here. Do not give them your money before you get apart because it will be hell trying to get your money back overall feeling about this place. They're not very good. They'll charge you for a part that they don't even have and then scramble to try to get something and when they don't get it and you end up getting apart from somewhere else you'll have much trouble getting your money back. read more

Worst Yard I've ever dealt with. Lied about the part I paid for. Now have still not came thru over a month of calling..Promised to return $ means Nothing also.. read more

fuck this place they sell engines that they dont work please dont come here they make you pay for engine first and they dont even work please if you need to buy anything dont come here read more

One of the owners, I believe his name is Rob, took my car and won't give it back! He and his partner Mel said they would trade me vehicles so I would no longer have a car payment and never held up their end of the deal and just took my car from me. I'll spare you the gory details as to what these monsters demanded from me if I wanted my car back. Needless to say I was appalled and now I am at a loss for my car. I would call the police but their word against mine n I don't want to be made a fool of. They r now hiding my 2024 GMC terrain from me. They completely took advantage of a young woman and have completely bullied their way into keeping my car! I will stop at nothing to get my car back n let the world know these bad ppl please don't do business with them!! read more

These people looks scary, and they lie , I asking about rims with tires, and they say $400. The next day I went to them , and they say 675$. I told them you told me $400, but they don't answer me, and I just go away. read more

This whole place is weird, I asked the guy in the office if he had any transmission expecting a simple yes or no, then went on call with a friend or wife that lasted an hour (he didn't know I understood him) as I tried leaving he said he would see if he had any, then I asked if I can just walk around and grab what I needed since I wanted more parts for my car, he walked me out and gave me a price then I said no it was just to much, then I asked for a hood and checked it out, but never got it and then he kept pressuring me into getting the transmission after I said no I'll wait for my dad. Unless you want to get ripped off and pressured into buying things go here read more

I had to replace my window. They picked up the phone and talked to me even before they were open and they told me they wanted to double check the part visually before they told me they had it. They called back an hour later and confirmed that they had the window and it was intact. I went over there and I got the window. The person behind the counter was clearly very busy but took time to get my part and check me out. I also, as a person intimidated by sort of traditional culture related to cars, I was put at ease by the interesting and eccentric nature of the shop. They had a parakeet in the office and a poster of W.C. Fields and had Glenn Miller playing. It was nice to meet a fellow weirdo, and I mean that in the nicest way possible. I got my part, they were nice as could be. I'm happy. read more

Do not give these people money. They promised parts and never delivered. I have been calling continuously trying to get my money back and they just leave me on hold. SCAM! read more

Purchased a motor was told it would be ready within a week. Week came by, guys kept telling me to wait another day, each day i called which was a week and each time i would be put on hold by the same guy for over 30-40 mins. Would NOT recommend to anyone buying parts from them sh**ty customer service. Was told they were busy but 2 times i went there were no customers. READ REVIEWS BEFORE U BUY PARTS OR STOP BY read more

yo listen!! get different guys to answer the phones! i work at a freaking body shop trying to call these guys for parts and on the phone on hold all day!!! zero answer.. call back and put me right on hold with out even saying anything! your guys are costing you money!!! trying to buy a whole front end off a car and get it shipped and yall dont want to answer! read more

If you want to get scammed then buy some these people. I offered a 95 miata airbag and they gave me a 99 airbag that doesn't fit. Keep in mind that they told me it was a 95 airbag so they lied straight to my face. After 2 months of calling, they failed to find a replacement and would not refund my money. Their customer service sucks as well. They're immature and scammers. I was told by an employee named Josh "I want a million dollars but we all can't get what we want" after asking for a refund since they could not find me the right part. I tried asking for the owner on multiple occasions and I kept hearing excuses on why I could not talk to him. I even had an employee named Josh claim to be the owner after having me on hold for 30 minutes. These guys are unprofessional and will scam you. Do not come here, please listen to the reviews. read more

Recently went to the JUNK YAYD Bonanza, although they did have the parts I needed, The owner blamed me as he was yelling, screaming, threatening and treating a Hispanic employee like he was a second class citizen and FIRED him right in front of me as I was trying to buy parts with cash$$, this was very UGLY and disgusting , The employee had done everything he could to assist me, but the owner Robert Robinson is a HOT HEAD, myself and the other 5 people there did not need to witness this, should have been done behind closed doors, i will NOT be back Jeff long time Shingle Springs resident read more

They will tell you they have the part you need, it's a lie to get the sale. They won't refund anything even if it's their fault. They will leave you on hold then block your calls even if your polite & patient. Best bet, if you dare, pay with a credit card that offers a guarantee & a dispute process & download a Dept of Consumer Affairs complaint form & use it! read more

Bonanza Auto Dismantlers - Original on arm rest (6 buttons) & the one they sent has only 5 buttons and under it two big plugs, ours has only one. - Towing Near Me - Shingle Springs, California

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DO NOT buy anything from this place. They are scammers. You will never get the parts you paid for . Don't waste money and time on this place. read more

I wish that I had read these reviews before I ordered from them. They seemed legit, and the price they wanted to charge was about what I expected. The gentleman on the phone took my info and credit card number and said he would have the part pulled and charge me when he got it. So, later that day my car was charged but there was no email or text with a tracking number. He said he someone would call me with it the following Monday (it was Friday afternoon). No call. Called Monday and he gave me a number for some shipper I'd never heard of that supposedly works with FedEx. The tracking number didn't work for them or FedEx, and when I called them, they said they only shipped heavy freight items (not the small item I ordered). Called back and he said the office manager would call me back. I eventually gave up and called my credit card company to reverse the charges. I don't understand how they can run a business this way. They wasted my time and theirs and in the end they didn't make any money. Don't EVER buy anything from the place unless you go in person and pay for the part once it is in your hands. In my case that wasn't possible. read more

I never write reviews but this was just bad. After agreeing on a price and checking with them the stock number for the vehicle I drove 40 minutes to pick up the part, waited at the gate for 10 minutes and then another half hour while they did nothing just for them to try to give me a ripped seat and telling me that's what we agreed on, pulled up the stock number I gave them and the car that showed the good seat and they told me it was more expensive for that one and didn't honor the agreed on price. Spent 2 hours on an absolute joke of a business, don't come here. read more

Muy mal servicio, yo compré un motor del cuál no sirvió y le comunique de inmediato y no quisieron devolver mi dinero porque según remplasarian dicho motor pero algo tan sencillo les toma semanas pero en el recibo que me dieron no explica ninguna de las clausulas o condiciones, están buenos para llevarlos a corte read more

DONT SHOP HERE, GO ANYWHERE ELSE BUT HERE!!! Scott said they had a door for our old ford, could deliver it, and it would be here the next day. We called about the ETA 2 days later and was told that one of the salesman's mother in laws would bring it in her suv because she lived in the area and they didnt want to have to bring it themselves. It never came. We called the next day and was told oh sorry ya cant make it, maybe tomorrow. After going thru this over and over, every day, being promised one thing and being left waiting with absolutely NO COMMUNUCATION... We didn't get the door till over 2 WEEKS later after hours around 6pm. It arrived on a random tow truck, poorly strapped down, with a ton of damage. I called and asked our salesman Scott for any help. He said talk to Charles the manager. I emailed and called 3 times a day, EVERY DAY, trying to reach Charles and Scott told me every single time "um... he is not available." I sent many emails with pictures and all the info to see about a credit for the repairs or get a discount for the damaged that they were responsible for and was told no! A few days later, some random guy named Bob emailed me and said they aren't responsible for the damage or the delay in shipping, and asked if we had pictures of the door before it was touched. And refused to offer any help or refund or anything! They are taking advantage of people and highly unprofessional. We will NEVER do any sort of business with this joke of a business again! read more

Really wonderful service! Bob was especially helpful! We picked up a car that was under conservatorship and it all worked out very well and they even clean the car out for us. Then they pressure washed it and topped off the fluids. I realize this is an unusual situation to find a car in such good shape had a dismantler location but regardless we are deeply grateful! God certainly has been gracious in providing for our family through this business. read more

Horrific customer service. My mechanic ordered a part from this place and their original ETA was 3 days. IT TOOK THEM 4 WEEKS. My mechanic had multiple unpleasant phone calls with the employees here. Not a place worth anyone's time or money. If Yelp would let me give 0 stars, I would. read more

If I could give them negative 5 stars I would. This business is the biggest joke and I cannot believe they are even still in business. Rudest people I have ever met and they lie and dont even try to find your part or care about shipping it out. It was the biggest waste of my time even calling these a holes. read more

I needed a random part and Bonanza saved the Day!! I was amazed they knew immediately that they had the part and also knew the history of the vehicle. Called in the morning and picked up the part in the same day! The staff was friendly and competent!! Even asked if we needed anything else! The only other thing I wanted was a tour! The "junk yard" was Fascinating!! I've never seen such an operation. This was no average "pick and pull". The next time you need thing maybe call them! They had busses and boats and even the largest spool of rope I've ever seen !! read more

I ordered a part on the phone. It was never sent. I called at least 3 times to ask why I haven't received the part. They never were able to tell my anything. I was left on hold for 12 minutes one time. I left a message another time. The last time I spoke to a manager. He said he'll ask the salesman what happened. Instead of trying to call me back, he asked me to call back. I told him this has been going on for 2-3 months. When I called back no response. They charged my card over $100. I had to ask my card company to reverse the credit. read more

Absolutely the worst experience I have ever had with a business. I was looking for some parts for my car. When I first called Bonanza they said they had the parts in their yard. I got there waited almost an hour for them to look around their yard, no parts. They made a phone call and said they found the parts in their Pollock Pines yard and they would have them the following day. So I paid for the parts, call the next day and they say their employee did not show up for work. Bonanza said the parts would be at their yard the following day. I show up at their yard, no parts. They made up a lame excuse and then said they located the parts in the Bay Area and they would arrive in 2 days. I show up at the yard in 3 days and again no parts. Then Bonanza says they located the parts in Fresno and they would arrive in 2 days. I call before travelling out there again and their salesman says the truck arrived without the parts. I give up and ask for a refund. The salesman agrees to issue a refund to my credit card and I would see it within 7 to 10 days. ("Pat, I think I can solve the puzzle"). Correct, they never issued a refund. Then I get an email from the owner/ manager saying he would issue a refund. (Pat, I'd like to solve). Correct, refund was never issued. This miserable outfit is incapable of telling the truth. I contacted my credit card company and they reversed the charges. As an aside, before calling Bonanza, I called a few dismantlers in Sacramento. The last one I spoke with suggested I try Bonanza because they may have the parts for my type of vehicle. However, he warned me that they were "shady". How right he was! Scammers! As another reviewer here said "you will never get the parts you paid for". read more

do not buy for these people!!!!!! would leave zero star if i could. Did not take care of customer and lied about management.

Do not get your parts here. One of the worst wrecking yards ive dealt with. Bought parts over the phone, they charged my card and for weeks i called them asking for updates. No helpful workers, they lied left and right about the shipment. Always said it would be there soon, never showed up. Had to call my bank and make a claim for fraud. Never received my parts, invoice, shipping number. Nothing. Its been 2 months now. Glad my bank helped. Save yourself the trouble go somewhere else. read more

I was able to find the rear axle for my 1989 F150. I looked everywhere, but could not find one. Bonanza had two, and a great price too. Took it to my mechanic, and have been driving my truck everyday. The best thing is that you don't have to walk around looking for your part, then have to pull it off yourself. Then drag it up to the front of an yard and pay. They will pull the part for you and load it into your vehicle. I will buy from them again. Hopefully I won't have to, but glad they are around if I need them. read more

NEVER talk to, or go to this place. they always lie! I paid for my parts in 6-9-20 and have not got them yet i have called over 327 times and always put on hold or voice mail full, they sent me junk damaged and not useable parts over 150 days this is POOR Quality!! NO!!!!! DONT never ever waste a thought on it!!! read more

The Power Steering Pump on my 1984 Mazda Rx-7 GSL-SE gave up the "Ghost"..Went on that website Car-Parts.com to do a nationwide search and found one out in California at Bonanza Auto Dismantlers ....Called and spoke to Bob the day after Memorial Day to ask about the part and he answered all my questions and concerns....The price was very reasonable for a VERY rare part to find ....Sent me a photo of the part and sent it out on Wed and just received it today on Sunday! I am all the way on the East Coast ..The whole experience was very easy! Bob went Above and Beyond !..I will not hesitate to order more parts from them because I have a collection of Classic 80's Japanese Cars that will eventually need hard to find parts ....I wish i can give more than 5 stars ....THANK YOU SO MUCH !!! Its the little things that make me Happy .... read more

This place has everything. It's overwhelming. I couldn't have found what I was looking for if it wasn't for Carl. He was very friendly and helpful. Prices are very reasonable. read more

They've got everything there, even really hard to find parts! The waiting area is really cool. I saw a review that talked about it, and I was worried, but that person was highly overreacting. It was actually a neat zoo to look at. The bugs weren't that bad, and there's no smell unless you go stick your face over there. The seats are actually a good distance away from the amazing petting zoo. And there is a waiting area inside. The communication might be a little off, but I understood once I visited. It is an extremely busy company. read more

Always good service and friendly, knowledgeable employees. Every time we go there, we ask if they have a part and the employees know right where it is. read more

My husband passed away and I needed to have someone come out to value the vehicles and two guys came out in a idaho plate van and wanted to look around. After showing him what I had he said he would pay very little for all the trailers and vehicles. He said he would follow me to the bank. He did not show up at the back for more than 15 minutes later than me. He gave me some money and I told him he could tow away a couple vehicles. When I got back they were already towing the one vehicle that ran. The bad thing was that he had put stuff inside the vehicle like some tools and I asked for them back. He said he thought they went with the vehicle. I cleaned out the vehicle before I let him look at it. So last night I went out to the shop and I am missing a lot of tools and 3 chain saws. They came out this morning to get my husbands collector truck and then I locked the gate. Im imbarrassed to say how much they gave me but I was taken. They have no morals or ethics at all. They kept telling me that they are trustworthy but this place just got two vehicles worth more than 15000.00 for 1/3 of that. I did not get a receipt from them and they took all of my pink slips. I dont know what to do. I am turning them in. read more