I had wonderful service from customer service support to…read more technical support . After about a week of glitchy internet because I have a very old modem and router , I had not replaced since 2020 , George was so kind and sent me Cesar in no time who arrived within a couple of days . I am mildy disabled but the process was still fun and easy peasy ! You can easily track the status for when your technician will arrive . And I got credit for the days of service missed . Thank you so much Spectrum , especially George and Cesar , and I forgot the nice girl too who gave me the promotion this year she was fantastic too . So far I am very happy with the speed ! Would highly recommend Spectrum . Happy 4th everyone !

The customer service has really improved here and the wait times are way better now .read more

Very good, detail oriented and helpful i in troubleshooting. Honest and knowledgeable…read more very satisfied

Cityside came through. We are the first house in our neighborhood to install fiber and the blackbox…read morewas hidden under an artificial turf. After the first technician located the source, rest of the process went smoothly. For the inside equipment installation, Manny, who is friendly and professional, did an excellent job on a Saturday afternoon, finished the job in less than two hours and walked me through the setup. Thank you for the great service.

After having one company come out, and then never following up with me, I contacted Brek…read moreCommunications about getting a new phone system set up for our business. They were at our location 2 hours later. They checked out our existing system and needs, and explained our options to me. Within 1 business day, they provided me with multiple quotes and options to choose from. Once choosing the one best for us, they were able to juggle their schedule, and have it installed the next day. Amazing. The phones work great now, and I'd recommend giving Brek a chance to help your business too! Thanks Glen and Dennis for making it happen so fast! - Eye Magic Photo

BREK helped us with our AT&T move to VOIP. These guys came in took charge and made the transfer…read moreseemless. When they left everything was cleaned up and running perfect. You can't put a price on knowing the job is going to be done right. Thank you BREK communications.

I came in because my phone was stuck in SOS mode and I was unable to make calls or send messages…read more My phone stated it needed a Puk code that could only be given to me by Verizon. The worker in the store couldn't help me, so they called customer service and had me wait on hold for a representative. I was on hold for an hour before a rep finally came on the line. I then spent another 30 minutes with him trying to figure out how to get my phone out of SOS mode. No one seemed to be able to give me the elusive Puk code or get my phone working. He then stated he would need to escalate the call and would transfer me to another department. I figured he was going to warm transfer me to human. Nope. I was just placed back on hold again to wait for who knows how long. At this point I'd been there for over an hour and a half and my phone still wasn't working. I was not about to wait for another hour, so I just decided to upgrade my phone. I really didn't want or need a new phone; but that was my only option at this point, if I wanted a working phone. I declined the insurance multiple times. They told me they'd give me a month for free, which I also declined. A couple days later I decide to check my account to see what my new total monthly payment will be and there is two additional services that were added to my plan. The insurance coverage, that I specifically did not want, and an upgrade on my hotspot data allowance. Both of these services I never authorized or requested be added to my plan. This seems to be a common occurrence with Verizon. The main things you should take from all this is to (a) hope your phone never goes into SOS mode because no one will be able to help you; and (b) if you make any upgrades or changes in the store, make sure you check your account when you get home. I'm about 90% sure you'll have unauthorized additional services added to your plan.

BUYER BEWARE!!! I will never spend another red cent in the store, or even visit a location!…read more Basically, a lady named Dillon sold me a knife and said a clip to carry it isn't in the showcase, but will be in the new box. She showed my her clip, on her belt and said they look like this. I bought one knife, went hom

Robin and his team were great. Nice and easy to work with. I needed 3 double drops. I reached out…read morefor a quote and he responded right away. Asked a few questions and we were set. Showed up on time and did exactly what I needed in a very timely manner. Highly recommended.

Robin is very professional and provides excellent service. He responds quickly, communicates well,…read moreand made the whole process smooth and stress-free. He installed the sound system and security cameras for my spa, and both work great. Very satisfied and highly recommend!

Octave Solutions is the premier partner for PrognoCIS EMR software. These folks do a great job at…read moreunderstanding the operations of your practice and implementing the EMR package that is tailored to the way you do business.

Walked in to inquire about tv/internet service and Peter was very knowledgeable and informative…read more It was a great experience and I walked away with everything I wanted and more. Will definitely recommend friends and family for all home service needs!

From the owner: Home Connect, serving the Los Angeles and Orange County areas since 2015. We pride ourselves in…read moreproviding the best service and entertainment experience to our customers.

AJ swapped out my WiFi this morning. He was on time, courteous, knowledgeable, and thorough. I…read morecouldn't ask for better service. Thank you!

BAI Connect took my condo building's business, then refused to upgrade us…read more My condo building got fiber internet installed with BAI Connect instead of one of the big companies like Frontier or AT&T when it was built. However, BAI only put in wires for 300/300 up and down even though it is fiber. When I moved in, I connected with BAI over email in hopes they would come resolve this. I offered them a commitment from our HOA/residents for a certain amount of signups and would have happily advertised their services to the residents over other options like spectrum. And to their credit, they were responsive at first. They even sent a tech to our building to assess. However, after this tech came, I never heard from them again. Months passed and no response, even after I followed up multiple times. My building is now taken hostage by BAI because other fiber companies won't route fiber to our building since they are here, but they won't give us gig speeds. This harms our building's value and our resident's internet experience and options. Spectrum charges us more money because they don't have any competition. I would be happy to and will change this review if someone from BAI explains to me why they can't bring us to the modern age of fiber internet. Until then I feel sad that our building is being taken advantage of.