We walked in and everyone greeted us…read more Martin helped us and was very helpful with any questions we had thank you for the wonderful service !!

I had a really disappointing experience at this T-Mobile location. The woman who was supposed to be…read morehelping me didn't seem to know the answer to any of my questions. I ended up directing my questions to another employee (the girl with braids) just to try to get basic information. When she couldn't help either, I asked if they could check with their group or see if there was any way to help me. It was very uncomfortable because I could clearly see them texting about me instead of actually trying to resolve the issue. There was also a third employee helping two other customers who looked visibly annoyed the entire time, which made the whole environment feel unwelcoming. I don't know if they were having a long day or what, but as a customer, that shouldn't come across this way. What makes it worse is that they did have iPhones in stock, but because of the lack of knowledge, communication, and overall attitude, I decided to leave and purchase from a different T-Mobile location instead. My experience was on Jan 7th at 3pm fix your workers

Want to give 0 stars but can't. Don't be fooled by some of the other reviews here; some are fakes…read more Went in to buy a charging cord. Got charged $10. Cord wouldn't work with my phone. Would not charge. Came back a few days later and the guy threw the cord in the trash, gave me a new one and said this was he guarantees will work. OK that's cool. Go home and this one shows charging on my office but after charging all night only moved up to 10% charged. Called my phone company and they said they would send me a charger. Great Go back here to get a refund and the guy at counter said he won't refund me. Started being real disrespectful and trying to bs me with cell phone lingo. When I wouldn't fall for it he started yelling at me and started waving bye to me. This made me angry and I really wanted to teach the young kid a lesson. I left and told him I would write about my experience on yelp. He said he doesn't give a f and that he would make more reviews from his friends to counteract my bad one. Hmmm shady. Anyway don't come here unless you like to get swindled. I even left my cord that I paid for there and told him to keep it as I have no use for it. They can sell it to some other poor sap.

Excellent customer service and affordable prices on repairs …read more I went and got my iphone and iPad fix . Definitely coming back !!

Thank you for all the years of my family and my cell phone needs. Today Rich assisted me with my…read morebroken screen. He completed the task in 30 min and my phone was back to its normal self again. He also helped me make a payment. I bought an Otter box for my new phone as well. Thank you for fixing my new iPhone phone and making it brand new again!

I can't say enough good things about this shop. I've been coming here for years and have referred…read moreall of my family and friends. The customer service is above and beyond. Rich is so knowledgeable and a wonderful person. I highly recommend this shop to everyone!

I've been coming here for almost 2 years and this place has always taken care of me. Kind, friendly…read moreservice with a smile and a laugh. Being in the military I keep some odd hours, the owner has gone out of his way to accomadate me many times, and its always greatly appreciated.

Absolutely the best service ever. The owner is so friendly and i am in and out in minutes. I am a…read morecustomer and will definitely continue to be a loyal customer and refer people to mobile toys.

Gone down hill since taken over from Virgin Mobile. Every update makes it more difficult to access…read more It is profit over service. Grr!!

I normally only write about food and experiences with restaurants but I couldn't pass up the…read moreopportunity to rate this business. I went to this Boost Mobile store to get a new phone. I was amazed with the level of knowledge and professional courtesy from Kenny in the store. He guided me through the features and price range that I was comfortable with and I scored a good deal on the phone that was best for me. My awesome experience did not end once the cash drawer was closed. Kenny proceeded to help me transfer my contacts and photos from my old phone to my new phone. I did not get this level of service from the previous Boost store that I went to in Canoga Park. I wonder why all of the Boost stores are not the same. Kenny is not out to sell you a new phone, accessory or payment plan......He is out to gain you as a loyal customer to such a fantastic experience in his consumer market. Keep up the good job. I will not shop any other phone store except this one.

From the moment we stepped into the store Juan was friendly, knowledgeable, and genuinely…read moreinterested in helping. He walked us through multiple plans, answered all questions with patience, and helped us save money. Customer service at its finest. Many thanks, Juan. Sincerely, Eduardo

It's located in a large plaza with self parking lot…read more It's unfortunate that the app only directs to the nearest location but this location does not provide the Tuesday free item pick up. Next time, I'll just avoid this location.

Bought a 27" monitor from these guys. It was super cheap and brand new condition, honestly my…read morerecommended to go spot. They said they also did cell phone repairs which is dope since I might use them later on. I love their customer service, I think the guy who served me was Edwin, big Afro, cool guy. 10/10 would recommend

These guys really saved me after I accidentally broke my girlfriend's Samsung A52 phone. At first,…read moreI thought the issue was only with the screen, so I took it to another repair shop on Wilshire in Marina del Rey that was supposed to replace the display. Instead, they simply opened the phone, looked at it, and then couldn't even put it back together properly. To make matters worse, they lost the antenna. After that experience, I started searching for real professionals who specialize in micro-soldering. One of the technicians I spoke with recommended Lay Tech Repairs in Tarzana. That turned out to be the right decision. When I arrived, I handed them the phone and explained the entire situation. They inspected the device and said they would try to repair it. Several other repair shops had already told me that the motherboard was damaged and that the only solution would be to replace the entire board, which would have meant losing all the data. Instead, these technicians were able to reconnect the damaged components and repair the board itself. They fixed parts that other technicians had said were impossible to repair. This was extremely important because losing the data would have been a huge problem. I was simply looking for someone who actually had the skills to do the job properly. They took on the repair and completed it the same day. The repair wasn't cheap, of course, but I received the phone back that very day. Since Tarzana is quite far from Santa Monica, I asked them to send the phone to me with Uber, and they arranged it without any problem. I'm truly grateful and confident that they are real professionals who can handle complex repairs that many other shops in Los Angeles refuse to even attempt. Technicians like this are rare, even in a city as large as Los Angeles.

I went in there ready to buy a phone today, was shocked by the reasonable price, I just had a few…read morequestions about buying a used iPhone, but I was blown off when a Vietnamese customer walked in. I won't be going there again.

Well, Joe Duong is pretty much a Can-do person, he is so talented and expertise about phones and…read morerelated issues to run this store The prices of services here are also reasonable. Totally recommending this store to my friends and family members. Wish you luck Joe