Just bought a iPhone from Denessa at the cricket store on 11 st in Tracy . The customer service was…read morethe best I've ever experienced. Denessa was great at setting up my phone and so helpful in answering all my questions. Highly recommended for the most knowledgeable and friendly service. Thanks Denessa for all your help. Douglas Pyers

Danessa and Sam were very helpful. I went in to just look around but ended up getting the 5G plan…read morefor my family and I. Great customer service. I definitely recommend Cricket for anyone with connection issues. I had Metro PCS and it sucked but the same day I got cricket my connection was way better than I thought it could be.

They have no regard for the customer's time, nor do they pay any attention to the customers…read more I was sitting here waiting for my turn, but they started working on someone who came after me and told me to wait even longer.

Alejandro at Verizon was was awesome. He fixed all the problems we had with Customer Service and…read morewas so patient and kind anytime you have to buy a phone or do anything please go to Alejandro. He's awesome.

I have had great experiences in this store! The latest one was on Tuesday with Jay. I had a debit…read morecard with a rebate for $689 for buying 2 Galaxy 7's back in January. I just handed him the letter with the card and he did everything! He was pleasant while doing all of the work, and then ok, sign here. And I had some money left over on the card and he said I could use it on anything I want!!! Great service!

I've had consistently frustrating experiences at this location due to long wait times and poor…read morecustomer service. Compared to other locations, the level of service here has been noticeably lower. I believe there's an opportunity to improve both efficiency and the overall customer experience." They love hanging out in the back I don't get it

Went in last week. Desirae helped my family and I. She was so fast and efficient. Girl was on two…read morephone calls at once trying to get things sorted! Very happy with our experience!

I have family in Tracy and so I'll stop in this store for help when I'm in town, and I don't think…read moreI've ever had a single positive experience. They are not interested in actually providing customer service, they're ONLY interested in signing new customers. Once they have your money and have you locked into a contract they will never help you again. My phone service has barely worked for the last year when I leave my house, it just won't let me make phone calls or use the internet unless I'm at home. I've called multiple times to get help, or to get them to lower my bill because of the bad service, and they refuse. This Tracy store literally doesn't provide any actual customer service, they have told me multiple times that if I want any help that I have to drive to Livermore or Stockton. So then what's the use of having verizon stores in Tracy??? I've been a Verizon customer for 20 years and fully regret the loyalty I've shown this corporation. They've proven to not care about their customers, and the Tracy store is an excellent example of that. The people in this particular store aren't good at their job, and I don't recommend that anyone sign-up to be taken advantage of by this company. Service is bad. Coverage is bad. Price is bad. Ultimately, Verizon has become just another awful company.

Rave for AT&T's Retail Consultant Alfie Huerta. Alfie provided such great customer service, was…read morevery patient, answered all of my questions and helped with the transfer to our new upgraded phones. A great experience! Thank you Alfie!

If you're looking for an AT&T store, i highly suggest finding another branch. I've lived in the…read morearea for 14 years and no joke, every time we come to this branch they never help us. We end up getting our services completed at Best Buy. We came in for new upgrades and as soon as we said upgrades, they immediately said, no. They don't have the phones in stock (fine) but they never mention other options like ordering the phones, or other solutions. I stead they say- go to Best Buy. Customer service is non existent at this branch. So we ended up at Best Buy and sure enough we got what we wanted. Also spoke to their associates who said this branch is notorious for sending their clients to Best Buy. So corporate- are you wondering why your sales doesn't make sense? It's bec they're giving away your business.

Place felt sketch when I walked in. I took an iPhone in to give to my daughter. Needed the screen…read morefixed and somehow ended up having to buy a new battery and new charger port because he said mine were broken. Ended up paying way more than the initial deal.

Dont buy your screen protector from here for $25 dollars. They crack super easy!! thats their…read morestrategy too have you coming back every 2 weeks for a fragile screen protector. They're super cheap. don't believe what they tell you. They told me their was 2 quality type . i always opt for the better quality supposedly for more money. I was in this cycle for 1 yr till I bought a 3 pack screen protector for $9 dollars on Amazon . 4 months later thing hasn't cracked on me once.... I still have the other 2 packs . I'm sure their good at repairing devices tho

Customer Service was non-existent. The Agent Dan that wasted my time and the manager that was back…read morein his/her office giving incorrect information to Dan. I showed Dan everything online and he said he didn't know about that and said they dropped the plan. I told him if AT&T dropped a plan they wouldn't have it on line for e to inquire about switching. He told me to call First Net Customer Service from my phone there in the store and then told me to let them help me. He wasn't even interested in learning the correct way to handle the situation. And he proudly told me that he gave that same incorrect info to a customer days ago. Someone from corporate needs to come and monitor this store more closely.

Marcus from A T & T was very helpful with a problem I had encountered on my New Phone…read more I have been there before with other problems and the whole "Crew" there have always been very helpful and patient. Very nice experience. A well run "Team"!

Joanne was so helpful lady, her way of dealing with customer is awesome.if i say in few words, her…read morework speaks

Scammers. I went into the Xfinity store to exchange a WiFi extender that's still working but…read moremaking a loud noise and getting dangerously hot. I explained that clearly and asked for a replacement. The first employee with a tablet was completely unhelpful and basically said "nope, we can't do that", then wasted my time taking my info and sending me to someone more useless employee. The second employee had the same useless attitude and confidently told me I "have to buy a new one," we don't exchange them, as if they were sure of the policy. well, I when home and called Xfinity's 800 number, and they said it was no issue at all; they're sending me a replacement. So, this store either doesn't know Xfinity's own policy or they're pushing customers to spend money they don't need to. Either way, the employees' attitude and lack of basic help was ridiculous. Avoid this location if you want accurate information or decent service. They are scammers.