They never charge for information. They have fixed our cars…read morefor much less than the dealer has quoted us.

I tried to get an estimate. It was a free evaluation so I thought that was a good thing. During the…read moreevaluation, my window was broken via the bad area the business is in. Seemed weird shortly after refusing service on the vehicle that now my back window is completely broken, and nobody at the shop seems to know how it happened. Imagine you took your car to BMW and they broke your car window and denied responsibility. This is the kind of service you'll get with Billy. Unless you like getting your things broken, I wouldn't come here.

I went to this Firestone location for an oil change, and later to have a tire puncture repaired…read more In both cases, they did a reasonable job, and my vehicle was returned clean, with all interior settings -- seat position, mirrors, steering wheel, etc. -- as I'd left them. This review is only neutral, because the attitude of the guys who deal with customers isn't great. The first time that I brought my vehicle in for an oil change, they didn't have the correct oil filter in stock, so that was a completely wasted trip. Part availability could have been confirmed over the phone, without waiting for me to drive out there. After the tire puncture was repaired, no one called to let me know my vehicle was ready. The guy at the desk knew my phone number. I'd given it to him twice, in person. If I had to choose, I'd pick workmanship over customer service, but it would be nice if I didn't have to choose one or the other.

I now know why my BRDCY stock is performing so poorly. Just go to Firestone located on archer Rd…read more and the stores performance is a mirror image of the stock. I made an 8 AM appointment to have tires rotated and rebalanced on my Toyota 4runner Arrived 10 minutes to 8 and completed my check in. Jeffrey upsold me on the lifetime alignment and asked if I was waiting or dropping it off. I told him I was waiting for it that's why I made an appointment. I took a walk around the area for little over an hour and arrived back to the store only to find my vehicle still sitting where i left it. It's now 9:15 and Orlando pulls the vehicle into the bay and walks away leaving the vehicle untouched for another 20 minutes. Orlando arrived back to the vehicle and walked around it several times spinning the tires has he played on his phone. Jeffrey walked out to the shop as I was making my way through the parking lot after watching zero progress being made on my vehicle for over an hour. I requested both Jeffrey and Orlando to lower my vehicle as I didn't have the time to wait any longer as they had already had the vehicle for an hour and 45 minutes and zero work had been performed. I should have gone to the reviews first to make a decision on where to spend my time and money. I drove past two of firestones competitors to get to their location and when I left their location, I stopped at one of them and spent my money there.

Very thorough! Had a leaking power steering pump. Fluid had sprayed out all over the engine…read morecompartment. They quickly diagnosed the problem . Beat the repair estimate of a National auto repair chain, with six locations in Gainesville, by over $100 by eliminating an unnecessary part. When my car was returned the engine compartment was completely cleaned making it look factory new. Prompt, reliable!

In one of the brief warm spots between cold fronts that we had during February, I noticed that my…read morecar's air conditioning was no longer pushing out cold air. Sad days, though I had had some issues with it about a year prior, so not necessarily unexpected. I have been to Dad's before, and they had done good work on my brakes for the car, so I figured it was reasonable that this would be a good one for them as well. I was able to set up an appointment just a couple of days later, and brought the car in there. No issues on getting it checked in, and they worked on it that morning. Sadly, they were not able to find the leak in the system. I was going to have to take it to a specialist. However, they also did not charge me for the diagnosis, which was very nice of them! In the future you can bet that I am going to be going to Dad's for work on my vehicles, because they are an upstanding group that know how to treat customers.

It surprises me this shop doesn't have more reviews!! The mechanics were very friendly,…read moretransparent, and professional. My alternator was fixed in a stress-free manner for a more affordable price than many of the other shops in town. Definitely recommend!

Went in because vehicle was leaking oil. Took my car in the morning with no appointment and was…read moredone by 3 pm. Amazing service and definitely a great price. Highly recommend. Great people.

Alternator quit in Waldo. Called these guys at 530pm. Pouring rain. Met us at the hotel and took…read moreour Honda Pilot to be fixed. Great price. Super guys. Picked me up at the hotel the next am and took me to my car. Great price!!

Had a slight issue after the first visit and they instantly fixed the issue and took care of the…read moreproblem.

Took our Yukon into these folks, ac wasn't blowing cold. Previously gmc/chevy in gainesville…read moreprediagnosed the repair and charged 800 for the wrong diagnoses.and wrong part to fix the ac. These guys Told us how long it would take gave a very descriptive diagnosis and two days later we are blowing cold air once again. The price was very fair for what they did new ac compressor flushed the system and new belts. I would recommend their services and would use in the future which will most likley be my go to for services.

This is a family-owned place, and I always love to support local and family places…read more I was recommended this place by a colleague and read all the reviews online. They are exceptional! They tell you exactly what you need and nothing more. Their pricing is very competitive in that I believe it was fair and service was good. They provide you with a quote and breakdown via text message that leads to a website with price of parts and labor for each thing. You could even text their number, which was great. The main reason why I am only giving 4 stars instead of 5 is because of communication. When I called about my car that was towed there, I asked about turnaround and expectations. Now, when I got there, they had a lot of cars in their lot. I definitely did not mind that it took longer than expected. I didn't call or check-in every day but I did try to get updates bc I needed to know if I needed to get a rental. I wasn't given turnaround time and with the games and events happening in Gainesville it got too late for me to get a rental. I honestly felt like they were purposefully not answering me or answering me at the end of the work day. I know I could've just gotten it but one of team members I know was truly trying to save me money by telling me to hold off on getting a rental until I heard from them. I ended up not getting a rental which was difficult with work. I ended up asking for some leniency at work and would bike (which was scary on Archer), but it was fine. I am very grateful and would definitely come here again but now I just have no expectations with regard to their communication.

Needed to get my alternator changed and he did an amazing job! Work was done efficiently and…read moresmoothly, while charging a reasonable price. I highly recommend for anyone needing to get any service done!

Very decent man. Saw me quickly. He was direct, thorough, kept me updated with pics of progress,…read moregave me a fair price, explained rationale for everything, and gave no bs. I'm so angry that I did not find this gem sooner. I'm moving from Gainesville in a couple months and I'd have saved so much headache if I'd come to him first. He even told me some potential other trustworthy places to go to in case he couldn't solve my issue (which, by the way, he did solve in less than a day, and was hundreds less than I was expecting). Please reward this kind of service by bringing him your business.

I'd like to continue using them but the last oil change I had a metal protective piece for the…read moreengine drop so that it scraped the road within five miles of leaving their garage. it was damaged and two bolts were missing. they did nothing and said I hit a curb which I knew was definitely not the case.

Dec 26, We towed our pickup in and dropped it off. We explained that we would be out of the area…read morefor 3wks, so we did not need it until then. We also stated it was our only vehicle and would need it then. Almonds called us week later to explain we needed a new manifold & the price. We told them to go ahead with the repair & we would be back at the end of the following week. They called us again 4 days before we were to return to tell us they lost our truck keys, so they had not started the repair yet. 2 hours later they called to say they found our keys. We told them again we would be in late that same week for the truck. Jan 16, Friday, we called to pay for the repair by phone, so we could pickup our truck Saturday . We were told they had not even started our repair yet! I scrambled to call around to find a rental car for the weekend. I finally found one available at Budget-it cost $300! We drove there first thing Monday, only to find they had just pulled our truck into the shop then proceeded told us that they had no idea when they would finish the job that it could take a few more days! I was very upset and told him how he cost us money and he did not care. He admitted he lost the keys and waited 5 days before calling us to tell us! He also admitted he failed to get our truck into the shop in over 3 weeks time, knowing we were coming back to no vehicle and he then admitted not having anyone let us know it was still not completed or why. No follow up, no customer service. NO APOLOGIES AT ALL. JUST AN OBSTINTANT and ARROGANT ATTITUDE. ONLY INCOMPETANCE FROM THE START. I would not trust this place, as they have proven to be unreliable and incompetent when you need them most!