Excellent service from start to finish. The team was professional, honest, and fixed my car faster…read morethan expected.

My daughter was stranded with a car that wouldn't turn off! I called from Wisconsin for roadside…read morehelp. Jay's responded quickly, got to the scene, called me with an estimate and repaired the electrical issue. On a Sunday! Great, great service. The technician is a lifesaver. So grateful. Wholeheartedly recommend!!!

All star automotive is definitely represents Steve and his team perfectly. Throttle body, A.C. And…read moreOil change. Being relatively new to the Gainesville area. I searched reviews and found All Star. I took my car in thinking I was going to have to spend at least 500$ on a single part. The throttle body. Steve was in contact through the whole process. I ended up having a loose wire and loose vacuum hose. My car was ready the next morning. I ended up paying for only an oil change. I will be going to All Star for all of my cars needs in the future. Word of advice. If your mechanic saves you a couple 100$ or 1,000$. Pls be sure to tip them. You can't go wrong with All Star Automotive.

George was able to look at my car the same day I called and give me an honest appraisal and…read moreestimate of the repairs needed. He only estimated the most essential repairs needed on the car, without adding on extra work. I would definitely recommend this repair shop.

They never charge for information. They have fixed our cars…read morefor much less than the dealer has quoted us.

I tried to get an estimate. It was a free evaluation so I thought that was a good thing. During the…read moreevaluation, my window was broken via the bad area the business is in. Seemed weird shortly after refusing service on the vehicle that now my back window is completely broken, and nobody at the shop seems to know how it happened. Imagine you took your car to BMW and they broke your car window and denied responsibility. This is the kind of service you'll get with Billy. Unless you like getting your things broken, I wouldn't come here.

Erick is s great and honest mechanic. I went in to have my…read morecar's air conditioner checked, because it stopped cooling. He checked it, and told me that it had too much gas. I also asked to have my cigarette lighter checked, and it was the fuse. I had taken my car in to the dealer and for each item checked they charge $206. for each diagnostic, but if you decide to have it repaired; the diagnostic fee is not applied to the repair charge. I am one pleased customer. Erick will definitely have me, my family, and friends as customers.

Guys, just go here. Just shut up and go. This guy knows cars very well and gave me a very…read moreaffordable price. Another shop quoted me $700 for 3 hours of work, but he finished it within an hour and at a much cheaper price. ​한국분들 그냥 여기 가세요 제발 ​中国朋友们也请一定要来这里，拜托了

Had a slight issue after the first visit and they instantly fixed the issue and took care of the…read moreproblem.

Auto ER's Negligence Cost Me Thousands in Repairs…read more If you care about your vehicle and your wallet, avoid Auto ER at all costs. Their careless mistake during a routine oil change has now cost me over $2,750 in diagnostics and repairs, and they have failed to take responsibility. On January 16, 2025, I took my 2013 Jeep Wrangler to Auto ER for a simple oil change. Immediately after their service, my oil pressure warning light and check engine light (P06DD) came on--issues that were NOT present before. When I returned to Auto ER, they failed to resolve the issue, leaving me with a serious mechanical problem that they refused to take accountability for. After spending $2,750 at another repair shop, it was confirmed that Auto ER's technician failed to properly reinstall the O-ring in my oil filter housing, leaving a piece of the O-ring lodged inside my engine and causing severe oil flow issues. Despite being presented with proof of their negligence, Auto ER failed to respond by the deadline I provided, despite confirming the issue had been escalated to corporate. Key Reasons to Avoid Auto ER: - They performed an incompetent oil change that resulted in serious engine damage. - They refused to take responsibility even when presented with clear proof from another certified mechanic. - They failed to respond by the deadline after claiming corporate would address the issue. - I have now spent $2,750 in out-of-pocket costs because of their carelessness. I will be escalating this issue to the Bureau of Automotive Repair (BAR) and pursuing legal action to recover my damages. If you value your vehicle, stay far away from Auto ER. They do not stand behind their work, and their mistakes can cost you thousands in unnecessary repairs. Learn from our mistake--take your car elsewhere while it's still running. These people will leave it out of commission from something as simple as an oil change.

If you want to meet a FANTASTIC owner who always greets his customers with a welcome smile, and is…read morevery knowledgeable and honest go see Terry at Terry's Automotive. I wouldn't go anywhere else.

Had oil changed twice at this place, First time for the most part all good except for greasy hand…read moreprints all over the front of the car. Yesterday went for another oil change went to get in car and grease was on the leather seat in several spots and again greasy hand prints all over front of car. Went in and told Terry, he got somebody that came with a dirty rag to wipe off my leather seats and exterior body i told that worker no. Never saw Terry again no apology no nothing. I left . This morning my wife move the car out of the garage and there are oil drips all underneath. I got underneath the car and there was clearly oil on the outside of the splash shields and oil dripping off bolts. This is a 2023 car with only 18k miles and never leaked a drop of oil. Took car back spoke with Terry ( who again never said anything about yesterdays fiasco.) They took the car in the back told me everything was tight and all they can think is the tech missed the opening and thats why so much oil on splash shields. Never saw Terry again I dont think this is a very professional shop that cares about their work and i think Terry could care less the product his techs are turning out. I cant imagine what kinda troubles i would have had if they had done any mechanical work! Ps Terry it would be nice if you called your customers when their vehicle is ready. both times my vehicle sat out front in a different location that where i originally parked it and when I went in to get it because it was moved. it was ready both times. They charge a premium price and should be giving exceptional customer service!

I went to this Firestone location for an oil change, and later to have a tire puncture repaired…read more In both cases, they did a reasonable job, and my vehicle was returned clean, with all interior settings -- seat position, mirrors, steering wheel, etc. -- as I'd left them. This review is only neutral, because the attitude of the guys who deal with customers isn't great. The first time that I brought my vehicle in for an oil change, they didn't have the correct oil filter in stock, so that was a completely wasted trip. Part availability could have been confirmed over the phone, without waiting for me to drive out there. After the tire puncture was repaired, no one called to let me know my vehicle was ready. The guy at the desk knew my phone number. I'd given it to him twice, in person. If I had to choose, I'd pick workmanship over customer service, but it would be nice if I didn't have to choose one or the other.

I feel a 1 star is more then they deserve. My daughter who is 25, had fuel leaking on her motor on…read morea Saturday which made her car die. Her regular mechanic was closed but she needed her car fixed. She called this Firestone, told them what was going on with her car, and they told her they would look at it asap. She got it towed to Firestone. She got a call the next day on Sunday and was told that the technician that was working was not experienced enough to do any type of thorough inspection and that they needed to wait until Monday morning when the more experienced mechanic was back at work and that her car would be the first in line for inspection. As Monday morning came and went, she never received a phone call, so she finally called them, just for them to say that they can't do anything and she should just take her car to her regular mechanic. She then had to call another tow service to have her car towed again to her regular mechanic, once the tow truck showed up, This FIRESTONE called my daughter and said that they would not release her keys until she paid for their diagnostic. She told them that nobody did any work and they only informed her of the same information she just told them 2 days prior. In my opinion this is EXTREMELY SHADY BUSINESS, I would advise people to avoid this place.

Needed to get my alternator changed and he did an amazing job! Work was done efficiently and…read moresmoothly, while charging a reasonable price. I highly recommend for anyone needing to get any service done!

Very decent man. Saw me quickly. He was direct, thorough, kept me updated with pics of progress,…read moregave me a fair price, explained rationale for everything, and gave no bs. I'm so angry that I did not find this gem sooner. I'm moving from Gainesville in a couple months and I'd have saved so much headache if I'd come to him first. He even told me some potential other trustworthy places to go to in case he couldn't solve my issue (which, by the way, he did solve in less than a day, and was hundreds less than I was expecting). Please reward this kind of service by bringing him your business.

Took our Yukon into these folks, ac wasn't blowing cold. Previously gmc/chevy in gainesville…read moreprediagnosed the repair and charged 800 for the wrong diagnoses.and wrong part to fix the ac. These guys Told us how long it would take gave a very descriptive diagnosis and two days later we are blowing cold air once again. The price was very fair for what they did new ac compressor flushed the system and new belts. I would recommend their services and would use in the future which will most likley be my go to for services.

This is a family-owned place, and I always love to support local and family places…read more I was recommended this place by a colleague and read all the reviews online. They are exceptional! They tell you exactly what you need and nothing more. Their pricing is very competitive in that I believe it was fair and service was good. They provide you with a quote and breakdown via text message that leads to a website with price of parts and labor for each thing. You could even text their number, which was great. The main reason why I am only giving 4 stars instead of 5 is because of communication. When I called about my car that was towed there, I asked about turnaround and expectations. Now, when I got there, they had a lot of cars in their lot. I definitely did not mind that it took longer than expected. I didn't call or check-in every day but I did try to get updates bc I needed to know if I needed to get a rental. I wasn't given turnaround time and with the games and events happening in Gainesville it got too late for me to get a rental. I honestly felt like they were purposefully not answering me or answering me at the end of the work day. I know I could've just gotten it but one of team members I know was truly trying to save me money by telling me to hold off on getting a rental until I heard from them. I ended up not getting a rental which was difficult with work. I ended up asking for some leniency at work and would bike (which was scary on Archer), but it was fine. I am very grateful and would definitely come here again but now I just have no expectations with regard to their communication.

I'd like to continue using them but the last oil change I had a metal protective piece for the…read moreengine drop so that it scraped the road within five miles of leaving their garage. it was damaged and two bolts were missing. they did nothing and said I hit a curb which I knew was definitely not the case.

Dec 26, We towed our pickup in and dropped it off. We explained that we would be out of the area…read morefor 3wks, so we did not need it until then. We also stated it was our only vehicle and would need it then. Almonds called us week later to explain we needed a new manifold & the price. We told them to go ahead with the repair & we would be back at the end of the following week. They called us again 4 days before we were to return to tell us they lost our truck keys, so they had not started the repair yet. 2 hours later they called to say they found our keys. We told them again we would be in late that same week for the truck. Jan 16, Friday, we called to pay for the repair by phone, so we could pickup our truck Saturday . We were told they had not even started our repair yet! I scrambled to call around to find a rental car for the weekend. I finally found one available at Budget-it cost $300! We drove there first thing Monday, only to find they had just pulled our truck into the shop then proceeded told us that they had no idea when they would finish the job that it could take a few more days! I was very upset and told him how he cost us money and he did not care. He admitted he lost the keys and waited 5 days before calling us to tell us! He also admitted he failed to get our truck into the shop in over 3 weeks time, knowing we were coming back to no vehicle and he then admitted not having anyone let us know it was still not completed or why. No follow up, no customer service. NO APOLOGIES AT ALL. JUST AN OBSTINTANT and ARROGANT ATTITUDE. ONLY INCOMPETANCE FROM THE START. I would not trust this place, as they have proven to be unreliable and incompetent when you need them most!