It was fun and although other people are saying the bad customer service you can't blame the staff entirely because of their intense understaffing. Be mindful of other people and don't think everything will cater to you, instead of complaining, make the best of it instead like i did. Goo Lucky Strike!! read more

Lucky Strike Cerritos - Venues & Event Spaces Near Me - Cerritos, California

Came to Lucky Strike for an event on a Saturday night and had a good time! A large group of us came by for an event. We ended up having 4 lanes for 2 hours. There was also food served. The food was standard bowling alley snacks: salsa and chips, mini mozzarella sticks and marinara, pigs in a blanket with mustard and ketchup, pretzel bread with a cheese sauce, and wings. Everything was pretty standard! As a mozzarella stick lover, I must say the mozzarella sticks were pretty good. Service was great too as they came by often to pick up our dirty plates and kept the drinks refilled. At one point we had a huge group photo and the workers were nice enough to help us out. We even had a little cake cutting and someone came by to move a table so we could cut the cake better. The venue was good! It was a bit warm and sticky in there. And the bathrooms were a bit stinky. But the shoes were in good condition. And the lanes and balls were pretty good! Overall, I had a fun time! But would've loved it if it was a bit cooler in there read more

When it was Bowlero and we made reservations we had concierge service to our lane and checked on us through out the reservation time. Ordering was an ordeal scanning QR took you to another place. We wanted/ planned to pay cash but couldn't. Didn't receive 2drinks had to hunt down someone to help us. We had been there a couple times before with family and wanted to celebrate our sister's birthday. We spent more money on this trip there than others with more people. Lane kept having multiple issues and shut off for a few minutes but, the session ended right at 2 hours even though we didn't get our complete time because of lane malfunction. I guess our family is on the search for a new bowling alley again. read more

$64 Groupon for 4 ppl, 2 hours of bowling & shoes. Full retail $207. Not valid until 24 hours after purchase. Not valid on Saturdays after 6 PM. If you plan ahead, Groupon is the way to go! All the Bowleros are changing to Lucky Strike. I bought the Bowlero but was able to use it here. Cushy couches, nice lighting, all age friendly and we had no machine malfunctions that I'm accustomed to at the older bowling alleys. Arcade is preloaded cards, averages out $0.50 per credit with extra free credits if you buy the package with more credits. Prize redemption is fully automated & can back up when kids stall on what they want. $3 worth of game tchotchkes which will be forgotten 48 hrs but the gaming is what they'll remember. read more

Lucky Strike Cerritos - Arcade $s - Venues & Event Spaces Near Me - Cerritos, California

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I was excited when I saw that Bowlero had been bought out by Lucky Strike. I thought they'd do a remodel and make this place nicer like some of the other Lucky Strike bowling alleys I've been to. Nope! Looks EXACTLY THE SAME hahhaa. That being said, it's still a decent bowling alley. It's usually dark with blacklights, etc. Even almost all of the arcade games are the same as it used to be. The staff is pretty nice, but sometimes the lines get really long. It also takes a long time to get service sometimes since there are too few staff. Food is typical bowling alley fare -- don't expect anything spectacular. Same with drinks, but that's fine. I don't come here to eat. read more

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This place has horrible lanes and poor customer service. My ball kept getting stuck and would not return -- a total of 6 or 7 times. It took them forever (really, 10 min each time) to get the ball to return the first several times. After a while, I just gave up and threw house balls to force the return. Even the house balls would not return without another ball forcing the return. Their desk didn't show any urgency or much empathy when it happened multiple times (even when I checked back multiple times for one of the instances when my ball was not being returned). On top of that, we were playing in the arcade and there was a weird electrical glitch that caused half the games to go dark for about 10 seconds and restart. Poor customer service, poor operational equipment; go somewhere else to bowl. read more

Wait time. I went during the week a Wednesday and it was so many lanes open but I waited 30 mins and left since I was not texted saying my lane was ready. I get a text about 45 mins later. I would not recommend or waste time coming to get a lane here read more

If I could give 0 stars I would but I'll settle for 1 star. Racially profiled and felt completely uncomfortable to the point I didn't even want to bowl. Would not recommend the Cerritos location. read more

I really like this Lucky Strike location and I come here often. I understand that it can get busy sometimes, and I always try to be reasonable with my requests. However, I've had several disappointing experiences with one employee at the counter, Jessica. When I ask for two lanes for a group of six people, she often denies my request even though we are not doing league bowling -- we just want to split into two lanes with three people on each lane so everyone can enjoy the game. What frustrated me is that I noticed other customers nearby were allowed to use two lanes, even with a league-style setup, while my request was denied. It made me feel like I was not being treated the same as other customers. This has happened multiple times, not just once. Another issue is the customer service attitude. When helping me, Jessica often avoids eye contact, and when there are open lanes, I sometimes feel like I'm being given unnecessary hesitation or an unfriendly response instead of normal assistance. For the past two weeks, while Jessica was away, I had a great experience with the other employees. They were helpful and I had no issues requesting two lanes. Unfortunately, since she returned, I no longer feel as comfortable coming in. I hope management can look into this because I really enjoy this location and would like to continue coming here. read more

6.13.26 UPDATE The Cerritos location still gets a low score for the bad customer service experience we had there, but Lucky Strike's customer service was fast to respond and is on point. I was contacted by Lucky Strike's customer service dept and they were very considerate and accommodating. Even though the staff at Cerritos was correct, they offered to send free passes to compensate for the inconvenience and poor customer service at that location. The coupon does stipulate that it can't be used after 6 pm but clearer communication from the Cerritos staff when we called to confirm ahead of time and/or just a little bit of consideration and good customer service skills when we arrived would have made ALL the difference. Thank you Ms. Huggins for your prompt assistance and immediate response. read more

Always has wait times and the employees work so slow. I've been here 5 times and never bowled due to how long it takes to get a lane. You might as well drive over to the Fullerton one because you're not getting a lane here. read more

I do not recommend this place for bowling customer service is ignores you I was at the cashier was ignored multiple times makes me not want to join a league here catering more to parties than actual bowlers just in case you're just a regular bowler I strongly do not recommend this place specially when they're just brushing actual bowlers away at least that's how it felt like to me prices for bowling is what you would expect from a franchise I do and admit that they do have lovely lanes and a good bar other than that, that's about it read more

The food place has a very limited menu and the seating for visitors to watch their family members bowl is not good at all., just tall benches with no backs and the tables with then are very low. making the eating food almost impossible and the sitting uncomfortable. The lanes tend to breakdown often. The staff though is very friendly and helpful. read more

From my experience my friends and I really liked this place. Our person to bring food was the only one there I think so it took him a while to get to us but once he did he was very nice and attentive. We were compensated for one of our guests that didn't arrive. And we just had a blast! read more

Ive been trying to use my Groupon purchase over 1 month. I came 3 different times and was told I have to come before 6 I came a different time then before 4. Why is this so difficult. My purchase is about to expire and no matter what time I go its a problem. I tried to go early and thry said there's 11 groups ahead of me like what. So when is my purchase valid especially if I can't reserve a time to use it on time. Bowlero is a rip off. I hope Groupon is not in on this. There goes my money just so do something fun.​ read more

Had a really frustrating experience on lane 18 between 5-7 PM on 4/19/2026. Throughout our session, the scoring system was consistently inaccurate when pins knocked down were recorded incorrectly multiple times. On top of that, the pins would reset improperly and even skip turns altogether, which completely disrupted the game. When we brought this to the attention of a staff member named Rebecca (brunette hair with bangs, wearing clear lenses), her response was disappointing. She showed poor customer service and was unwilling to consider any form of time extension. While I understand policies may limit what can be done, another associate earlier had already extended time for similar issues, so the inconsistency was frustrating. Rebecca flatly stated she couldn't do anything. What made things worse was how she handled a similar situation with another lane experiencing the same issues. When we tried to let her know, she scoffed and said she wouldn't do anything unless they approached her directly. Later, when that group spoke to a different staff member who was willing to grant an extension, Rebecca oddly interrupted and told them not to proceed with it. Overall, the technical issues were bad enough, but the dismissive and unprofessional attitude made the experience much worse. Definitely not what you expect when you're just trying to enjoy a game. Be aware. read more

Their pricing is misleading. We were told we were buying 2 games for 2 ppl plus the price of shoes(and 1 sock, bc they didn't have 2), $35 total. After the first game was over we were directed back to the counter. I presented the receipt to one of the hosts(not the original person we made the purchase with) and he preceded to tell me how simple math works. 2+2 = 4 games. I said no, we wanted 2 games, 1+1 =2. Apparently you have to pay for 4 to get 2 games. The guy started to get an attitude with me so we left. This is misleading/misrepresentation hence why we will not be returning. I do not recommend aside from the pricing discrepancy...the poor customer service given. Disappointing experience... read more

Horrible front desk service, prices are misleading. It was total of eighty something for 4 people for only one game, they did not explain how the games work and prices works. Bartender lady was rude, we wanted a fish bowl for 2 people but becuase there was 4 of us they needed to id them even tho they weren't drinking and didn't want to serve us. So we all had to be id even tho half Of us don't drink but we were of age, half of our party weren't even at bar we had to bring them over to be able to get served. Our game was delayed and we needed assistance and they took forever to help start our game. The buttons on the keyboard were not working and we could not punch in our names bc some letters didn't work. For that price we would expect the lanes to work at least. Never going back bowlero is way better the only reason we went becuase we thought it was bowlero but they change the name to that location and the need to update that on Apple Maps. read more