We've hired BPI more than once and we've been happy with the quality of their work and what they charge for it. They're not cheap but very fair and they leave the work area cleaner than when they found it. We will definitely use BPI in the future. Thanks Mark! read more

I hired plumbing to come and do some work at an apartment complex that I . We had an appointment at 10 AM today and an agreement that they would call me 30 minutes before the appointment to assure they were still on schedule. Nobody ever called me, I did call them at 9:35 and they told me that they were on the way to go ahead and drive over there to meet at the job site. I arrived at 10 AM and nobody was there. When I called back, they said that they were leaving and that they were waiting for an employee coming from because they only have one other one is broken down. Why did they lie to me and tell me that they were already on the way. I will never use them for any of the 60 units that I manage. I do not people who lie or are not punctual or communicate. Don't use this company if you value your time. I had also called the operations manager, Mark Stewart, who assured me that the crew would be there at 10 when I to cancel. It was very care about my work my . He just said no problem and hung up. read more

We recently hired BPI to re-pipe our entire 16 unit condo complex with new hot/cold water pipes. This was quite an undertaking as we had individuals currently living in each unit. The project started with several onsite walk-thru's with Frankie. He explained in detail what this major project would entail. He was always available to answer any questions or concerns and made several trips to the job site over the 10 weeks this project took to complete. David was the lead supervisor on this project and his crew consisted of Johnny, Rogerio, Fernando and Jose. To say that this crew was top notch would be putting it mildly. For 10 weeks these guys showed up 30 min early than their scheduled start time and never missed a day. They were professional, kind, courteous and very knowledgeable of what it was going to take to complete this enormous project. They were in and out of our units on a daily basis and we never had a single complaint for any of the tenants. That says a lot about the professionalism that this crew exuded. They communicated with us each morning as to what we could expect that day and this continued throughout to completion. I would HIGHLY recommend BPI for any and all plumbing projects. They are top notch!!! Frankie, David, Johnny, Rogerio, Fernando and Jose - A HUGE thank you from all of us at Iowa Park Condos. You are amazing!!! Christy read more

I contacted BPI mid-day because of a backed-up kitchen sink and they sent a tech (Matt) within the next 2 hours to fix the problem. I had tried everything: baking soda & vinegar, Drano, removing/cleaning the p-trap, augering the drain pipe, verifying no issues with garbage disposal, etc., etc. No luck. Matt came in and augered the clean out on the back of the house and cleared a deep clog that was probably 20-25' in. Then he checked the house's water pressure, and a separate issue in my upstairs bathroom... all in under an hour. 100%, Grade A professional. Will use and refer BPI! read more

Today Julio was dispatched to fix a leak underneath my house. I was very pleased with his demeanor---very respectful, professional, and efficient in getting the work done. He correctly evaluated the problem and fixed it so that I no longer have a leak! Thank you, BPI! read more

I have used BPI Plumbing many times for my HOA clients. They understand the nuances of condominium plumbing and HOA vs Owner responsibilities which makes our job easier. Highly recommend! read more

PLEASE do yourself a favor and do not use this company. both experiences with this company have been so unorganized I wish I would have looked elsewhere. to keep it short, their scheduling is so off don't even bother relying on their " projected times " I was waiting for a part to come in and for three weeks they said " it's not here yet" turns out I called the manufacturer and it was delivered two weeks prior. i was told by two different people it was 120 an hour and when I received my invoice they charged 120 for the first hour and 180 for the second hour. I told them my garage camera only had them clocked here for 1 hour and 36 minutes and they said " our gps rounds up" they also added another fee totaling 350 dollars when 1.5 hours of work at their rate promised should have been 180-200 max. I asked to speak with a manager Alex and the rep said that he was busy. I will say the gentleman who did come work at my home was great. Very professional and cool to talk to. That is the only good quality about BPI plumbing that I've come across. I ended up paying their fee however I'm im making sure everyone in my community of 1k plus units knows how they do business. I was advocating for them to my entire community and that's something I will not be doing again. read more

We had Julio Marshall out here on June 7th, 2022. We live in a Downtown hi-rise. Julio did a fantastic job of replacing FIVE "angle stops" .... (shut-off valves) which is extremely important that if you had a plumbing problem ... it is critical to totally shut off ALL water to that line. The building is on 15 years old ... but the "hard" water slowly begins to make the valves less effective. I would recommend Julio anytime .. he was professional and courteous. Thanks B.P.I. Plumbing !!! read more

Very good service. The initial response team were good and service tech Erik performed very well. Fairly priced quote, arrived on time, briefed and updated customer on plan and progress, quality work, and cleaned up. read more

To the owner who replied to my original post- I DID very clearly state that my job was after hours, in the first sentence! I also stated it again during my post. In addition, you did not address any of the shadiness that happened during this job, such as the technician not wanting to run the work through the company, but wanting to take it as a side job," not providing any documentation of the work that was done or any type of contract for the job, and not securing any permits for the work that brought the water heater up to code. read more

We were in need of replacing parts on our water heater, we searched multiple places on Yelp and had minimal luck finding someone reasonably priced and available. We were referred to BPI by the water heater manufacturer and gave them a call. I was instantly impressed w their service, they were ready to help us out. We originally scheduled for service from 3-5p and I got a call at about 1p saying they were able to come out even earlier which was great news to me! Jesse and his teammate got the job done quickly and we now have hot water!!! I was super impressed w their productivity, professionalism and the helpful information they gave us! We will continue as customers for any maintenance going forward and are so relieved we found them! read more

Had guests coming over and our only bathroom clogged... called BPI and they responded immediately - lowest cost - and fixed the problem with a smile! Highly recommend! Thanks BPI! read more

Javier did an outstanding job! Kitchen had a major clog! I tried to clear it first and I knew it was a much bigger job. This happened on New Years Eve. BPI came back today and completely redid the piping under the sink! Great work. Thanks again to Javier and BPI Plumbing. read more

Everyone was super professional, from Linda in the office to Julio Mariscal. Julio had to jackhammer our slab to fix a leak. He was amazing. read more

Very professional when I had spoken to Linda regarding my issue and assistant Nadine was very helpful scheduling

I hired BPI to do a repair to my shower where the problem involved replacing a cartridge that failed. Long story short, I was quoted on the phone for a $99 hourly rate plus the cost of parts. The job ended up costing $225 for 51 minutes of work. I asked the plumber to leave the part so that I could see what was replaced. When I looked up the part on Home Depot, it was $50, so I felt like the repair should have been in the $150 neighborhood. When I called to question the charge the dispatcher tells me that the $99 fee was for minor services, such as a clogged toilet. What upset me is that I explained the issue over the phone and it clearly wasn't anything similar to a clogged toilet, so why wasn't I quoted the correct fee. What took my feelings to the next level is that the plumber did not give me an itemized receipt showing how he arrived at the total. He just wrote $225 = total, so there was no way for me to know what the amount was for the services. Full disclosure - I had written a much more animated version of this review and Alex from BPI reached out to me to get more details. I recounted the events for him and he agreed that the language surrounding my situation was a little fuzzy. When this first happened, I was sure that BPI was dishonest and trying to do underhanded things. Now, I know that this was a misunderstanding and that Alex and team stands behind his customers. Alex refunded some of the money I was overcharged when he had no reason to. He already had my money and other than my obnoxious review, there wasn't anything else that prompted him to reach out. Based on my interaction with Alex, I would give BPI another try, which wasn't how I felt at all before he reached out to me. Alex assured me that this was a training opportunity with his team and that the correct rates would be discussed prior to the work being completed. Thank you, Alex, for restoring my faith in BPI plumbing. read more

Bottom Line. The plumber Ray was nice and knowledgeable, the job was done right. Pricing was unfair and overpriced. I called before the work started to discuss my dissatisfaction with the overpriced estimate. Irene was not only unsympathetic, but unwilling to let me speak with anyone else in the company. After about 6 requests to speak with the estimator, then a supervisor and eventually the owner, I was put through to the owner Brian's voice mail. (so I was told) I left a message. I have yet to receive a return call. They let me down. Full Story. I own a condo in a 300+ unit complex. and the 'go-to' plumber for the association is this company. The home owner's association said I have to use them since BPI knows how to do an official 'water-down' (turn off the water to half of the complex). This is provided for once a month by the Homeowners Assoc. for maintenance and repairs. I had a simple problem to fix. Replace a leaky copper 'T' that connected my shower valve to the water supply. I called and was told that they would charge me $280 to sweat solder this Copper 'T' that was installed improperly and it was dripping. No the price did not include fixing the gypsum wallboard. Just to solder a new 'T' in. I had previously opened the wall and diagnosed the leak. The 'T' was exposed and easily accessible about 4' from the ground. They told me that they weren't charging me for the 'water-down'. The BPI 'estimator' said that it will be $280 for just the labor to change the 'T'. I said "To replace a copper "T"?" He said it could be less depending on ho long it takes. He said that I would only be charged for the time the plumber was in my unit, "Time and Materials" since the condo association was responsible for the cost of the water-down. I asked their estimator what the hourly rate was. He said $90. Three hours to sweat solder a 'T'? Wow. The plumber came and did not bring a 1/2" copper 'T' with him! I even told the company that this is what was needed and they did an estimate based on this! Really! After waiting for his colleague to bring him a 1/2" Copper 'T', the plumber replaced the 'T' and charged me $280. He did not work for 3 hours in my unit on this repair. The plumber said that it was a flat rate. Since I was repeatedly unsuccessful in reaching any decision maker in the company to discuss the matter, I paid him. This was Monday during the middle of the day. Not exactly Sunday night. They had me bent over a barrel and took complete advantage of me. If I had any choice, I would not have used this company. I recommend that if you have a choice, look elsewhere for a plumber. By the way, Brian, If you ever want to call and discuss this, I am eager to find out why you or no representative with decision making power has ever called me back to discuss my dissatisfaction; and the apparently untrue claim by your company that I am not paying for your plumber to shut the water. read more

Jessi saved the day !!!! Let me first of start by saying no one like to have pluming issues, but if you happen to have some call BPI Plumbing and ask for Jessie. I had a tank-less water heater previously installed that was not functioning correctly. Jessi is by FAR the most knowledgeable plumber in the business. I have searched high and low for a company and plumber to trust my newly purchased home with. They not only delivered an amazing service, but Jessi also helped along every step of the way to make sure that I knew exactly what needed to be fixed and why. My only regret is that I did not use Jessi from the beginning (used another plumber originally). I will and have been recommending BPI Plumbing to all my friends and family. If you have any doubts in your mind, just ask to talk to Jessi and you will see what I mean by the caliber of service, integrity and knowledge, BPI Plumbing provides ! read more

Couldn't be happier with their service Brenda was very kind and understanding over the phone, Porter and Matty did an outstanding job super friendly and knowledgeable. Thank you!! read more

Communication has been very poor. Day 1: went to Lowe's to inquire about a water heater. Spoke on the phone to a Rennai water heater rep who said an installer would contact us within 24 hours to set up an appt. Strike 1: the call was 120 hrs/ 5 days later. Linda/BPI plumbing called, we set up appt for Monday, Dec 19, 11am-1pm. Strike 2: a no show. Linda, however, called to apologize; something about a computer glitch. Another appt was reset for the next morning, Tue, Dec 20 at 8:15am. I decided to call at 8:30. Linda answers but doesn't introduce herself or name of company but just says, "Hello." I let her know the nature of my call & she then said the plumbers GPS indicates he's on his way. Plumber calls at 9:08 & says he can be here soon. I now have to cancel because I need to get to other appts and to do list for my day (like finding another plumber). He says his window of service for my appt is 8am-9am. Let's note: he's calling me at 9:08. Strike 3. How am I to trust & rely on this plumber & the business if communication is not there?!? Take note BPI it can only get better; we learn thru our failures. I don't know how the actual manual labor/ craftsmanship is because we never got there so I can't give an opinion on that. read more

Luckily I live in an apartment so I don't have to pay for the work that was preformed, I had a leak on Friday in the ceiling and was on my way out the door for vacation came back on Monday and he had changed the whole pipe but didn't change the 90* and wouldn't you know come Monday there's another leak where he hooked it up at. The manager finally got smart and called bill Howe and within 2 hrs they were in and out. read more

Very disappointed. They didn't even clear my main drain by snaking twice, still charged me and then told me I would need to spend $2000 to get it cleared as I have no access port...I called another company who charged less and managed to clear it, but not before another few days of no working toilets in the house as we were trying to come up with two grand! So pleased I didn't shell out the $2K. read more

This call was not for my home, but the business I work with. Our business used another plumbing company, which I called initially. They did not have a plumber available and I needed someone out ASAP! I called BPI Plumbing and they were on site within an hour! I cant stress enough how this saved us at the office! Matt was GREAT! He was professional, kind and very knowledgeable. He took care of the issue and made the proper recommendations. BPI even took care of calling a trusted restoration company. The business and I will continue to use BPI Plumbing for our plumbing needs! I HIGHLY RECOMMEND BPI!!! read more

On Tuesday we made an appointment for today to check our water heater. We were given a time slot of 8-9 am so my husband took the morning off from work to be here for the appointment. At 9:01 a female from BPI called and asked to reschedule to 10-11am. After he explained that he stayed home just for this appointment she apologized and the phone disconnected. No one from their office ever called back. We are so disappointed in the lack of professionalism and level of customer service of this company. read more

My experience with BPI is excellent. I manage some properties and use BPI because of their responsiveness, honesty, reliability, and reasonable rates. A couple of years ago, I got the call that property mangers dread....On Christmas Eve, there was a massive leak in a condo. I called BPI and they sent out a plumber who was able to resolve the issue quickly and he fully explained the issues to my satisfaction. Then, I got the bill and it was VERY fair, especially considering it was Christmas Eve. I can't say enough good things about BPI. read more

Steve at BPI plumbing was so helpful and supportive. Just two weeks after close of escrow, I had a plumbing crisis. He understood my position, educated me as the detective work began to reveal cause and effect, was quite obviously knowledgable, and made an otherwise painful situation... dare I say... fun? Thanks, Steve!! read more

They don't guarantee their work and they don't like to deal with warranties and I was an idiot for using them. Service people were nice. We had them come out to repair and clean an tankless water heater was was having troubles igniting that was 1 and a half year old. So we paid them 450 to have them check it out and clean it. They solved the problem. Unfortunately a few days later we noticed a small leak and a broken/damaged control wire in the same water heater unit. We called and they came out again and wanted another 100 dollars to diagnose the new problem. At that point I called another company and they came out, diagnosed (2 minutes later and free of charge) and repaired it free of charge since the unit was still under warranty. read more

Great people with impeccable customer service. Very fast to help you with eager and well educated staff and management. Would recommend to anyone! read more

Thank you Porter for the excellent, quick service! On a Saturday. Porter was professional, kind, and knowledgeable. I will continue to use BPI Plumbing in the future read more

I am so impressed with BPI plumbing that I felt a need to write a review. From beginning to end, they were very professional. Juan, the service repair man, was kind and extremely knowledgeable. When I called, I got an appointment right away. He was on time and courteous. He diagnosed and fixed the problem straight away. I actually thought it was something that would have been much more expensive, but Juan let me know that it wasn't. His honesty saved me a lot of money. I will definitely use their company again. read more

A friend recommended BPI when we had a plumbing emergency with our kitchen faucet. They sent out Enrique right away. He was friendly, effective, and communicated our situation clearly. We asked him to come back to fix another non-critical issue. He did a great, efficient job on both projects. We had a second emergency within the same month - this time involving our tenant's water heater! BPI came to our rescue once again. They sent another gentleman, who was equally efficient and friendly with us and our tenants. BPI is our new, favored plumbing resource! Thank you! read more

I couldn't have asked for better service. Ray came out and we had to troubleshoot a leak from the second floor dripping to the first floor ceiling. Found the problem, corrected it, done. Price was clearly explained on the bill. Excellent. read more

Called BPI plumbing on a referral from another plumber. I needed someone that was willing to work on my mobile home that has stupid Quest pipe (gray pipe). My hot water pipe under the kitchen sink cracked on Christmas morning. So, the next day I called BPI and they said they could do it, and said they'd have someone out in an hour. Two hours later I called them back to see where the guy was, and just then he pulled up to my house. Two guys came in and when my husband explained our problem, the guy says "Oh, we were told it was a WATER HEATER problem". I specifically told the woman on the phone that it was a crack in the GRAY PIPE UNDER OUR SINK. So, the guy said he had to go get parts. The two men left, and were gone for over an hour, then only one man came back. He said he had to "go back to the shop to get the parts" , a piece of copper pipe that he connected to the gray pipe. We were charged $148 for parts and labor. Total. Not bad pricing, and we will be most likely use them again, because they work on gray pipe. read more

My shower wall fell down with a big thud. BPI handled the job start to finish,; plumbing, new shower pan, re-tiled... even added colbalt blue accent tiles. Looks better than original. Fast, on-time, no mess left, skilled tradesmen. They fixed the ice maker too... reasonalbly priced read more